Love the new place! They have upgraded their MRI unit…read more Staff is friendly and a very warm and kind manager. Would recommend my friends and family there.

We came to get sonogram of a gallbladder. The receptionist was friendly and informative. We waited…read moreabout 10 minutes til they called us to the back. During the sonogram our nurse kept a conversation and made sure the patient was comfortable.

Easy parking and accessibility for those with mobility issues. Friendly and professional…read morereceptionists, ample lobby with wide walkways for wheelchairs and other mobility aids. I recommend scheduling your MRI, CT, ultrasounds and XRAYS here. So much so, I decided to schedule my annual mammogram here, 2 months in advance while I waited for my Mom to get her shoulder imaging. 5/5 highly recommend to you. And I'm coming back!

Check in was easy breezy I had completed all the paperwork online so once we got there we were…read moreinstructed to go to the waiting area. The Registration staff was very welcoming and friendly, My mother is having an MRI done this early morning so I will let you guys know what her experience was from her experience and her words. Well she didn't have her MRI and I'm pissed. We were there before 6:30 am my mom was then lead to the back was told to change into her scrubs and gown to then be told she can't get her MRI performed. They called me a couple of days prior needing information on a procedure she had done in another state almost 10 years ago. I told them I would call and try to get the information they never told me if I didn't get it the MRI couldn't be done. I did call the doctor's office but no one returned my call so unfortunately the MRI couldn't be done. I just wish the communication would have been better my time and my 81 year old mother's time was wasted.

I came at 8:35 a.m. for an 8:30 a.m. appointment. There was no one at the front desk. Another…read morepatient came in. I told patient no one had been at front desk. I finally went in further back and yelled "Hello!" A lady came out. She said she had to take the other patient first because I came in late. According to receptionist, I came in at 8:46 a.m. That's the time I went in looking to see if there was anybody back there. It wasn't the time I showed up. The attendant told me she had to take the other patient in. She thought I had arrived at 8:46. Solis should have someone on the front desk when expecting patients. The technician, Estrella, was nice.

I was hesitant to go there because of bad reviews. I was wrong. That place is…read moreAwesome. When I walked in Abbey gave me a big friendly Welcome. They were right on time. Ms Olethia Technologist Was very knowledgeable and made me feel comfortable and she was the best. She has been doing this decades. Try Solis W Houston center you will love it. I was there last Friday September 13, 2024. Patricia McFarland

Unbelievable how fast they were able to get us in, AND how much money they saved us. We saved…read morehundreds on the ultrasounds we needed, and I've heard similar stories from friends on even saving over a Thousand dollars on MRI's and CT Scans. I will always come here for any imaging needs. The owners are super nice, and the technician was Very thorough.. took her time and made sure the images were perfect. Highly recommend!

I rarely write healthcare service reviews, but when it comes to a procedure that impacts peace of…read moremind, the quality of care, bedside manner, affordability, and efficiency, then, it's just as important to call these metrics out as-is the results of the procedure performed by the facility and provider. That said, my experience at Star Imaging was exceptional, especially compared to another large imaging company that took three months to deliver results and even lost my images at one point. Speed I called on a Friday, had my appointment on Monday, and my doctor received the images by Tuesday--remarkably fast. Location Conveniently located off I-10, surrounded by numerous dining options--a plus if you're fasting before the procedure. Front Desk & Intake The office was stocked with refreshments and well-organized, with minimal wait times due to efficient scheduling. The front desk staff, Vincy, was friendly, professional, and had my insurance details sorted before my visit. Unlike other clinics that leave patients to figure out coverage, they proactively verified it in advance. Before I arrived, the technician, Jerin, even called to check for allergies to contrast dye, demonstrating their thoroughness and concern for patient safety. Their pricing was also significantly more affordable than other imaging centers. Prep & Briefing Jerin, the technician and owner, welcomed me warmly, explained the procedure clearly, and reassured me throughout. He arranged for Aaron, a skilled paramedic, to handle my IV--painlessly on the first attempt, unlike past experiences where multiple attempts were needed by other nurses for my family members. Procedure: CT Scan with Contrast This was a procedure I requested from my PCP to run a diagnostics and see if everything looks good on the inside (btw gut health is everything). Preventative care at my request (on-demand) is what I'd like to think of it as and this was my first time so I was a little nervous. The staff made the whole process seamless, effortless and put my concerns to rest with reassurance and covering the process from E2E. The contrast injection was painless, and while it created a warm sensation, it wasn't uncomfortable. The machine guided me through the breathing exercises, and Jerin captured over 200 images in just five minutes--much quicker than expected. Post-Scan Observation Since I was the only patient at the time, I had a relaxed conversation with Jerin and Aaron while waiting to ensure no allergic reaction to the contrast. Post-Procedure & Discharge Jerin explained when my doctor would receive the images and recommended drinking plenty of water (I'd say 5-8 bottles of water is good but that's how much I drink daily anyways) to flush out the iodine. If you have muscle spasms after the procedure it is caused due to iodine and not enough water (my thoughts at least) so do not become worried. At discharge, Vincy and Jerin made sure I was comfortable, offered water, and even suggested nearby restaurants since I had been fasting. I hope to never come back but if I had to then my choice would be Star Imaging. My experience with them was far superior to another imaging center in Sugar Land. Their efficiency, attentiveness, and quality of care set a high standard, and I hope other providers take note. This is the kind of service all healthcare facilities should strive for and I say this as a former healthcare compliance auditor of provider facilities and a current healthcare product director.

Incompetent front staff. Alliance MRI Katy cancelled my appointment twice without notification…read more(April 2026 and May 2026). I arrived on the day of the appointment (twice) and was told they couldn't execute the scan that day. And "oops, sorry we forgot to notify you". If you need to use this facility, call 30 minutes before your appointment to verify it's still happening. A confirmation text means nothing. Ultimately I went to a different provider - they did great.

My appointment was scheduled for 1pm, and I was told I NEEDED to arrive 30 minutes early. I showed…read moreup at 12:30pm as instructed. They said they already had my information on file and I only had a few questions to answer, which took less than five minutes. I asked if I could be taken back early since I was required to arrive early, but was told no. Around 12:50pm, I was informed they were running behind and I wouldn't be taken back until 1:20-1:25pm. I was told I could either wait or leave and they would call me when it was my turn. I chose to leave and received a call at 1:20pm saying they were ready for me. However, I still wasn't taken back until 2:00pm. Overall, the experience was extremely frustrating and disappointing.

Complete care for diabetes. Everyone is professional and listened to my concerns from the initial…read morecheck-in, nurses, and especially my doctor. Highly recommended.

Extremely unprofessional. They lose appointments and don't call in advance. Worst staff I have ever…read moreseen.

I had an appointment for 8am on 1/28 at their Richmond location. The night before at 6pm they…read morecalled and said "you have to go to a different location.....at a different time". So my new appoint was 1:30 on 1/28 on Sheperd. I got there......they had me fill out paperwork.....took my money......and then after about 15 minutes told me "we cant take you now". I said this appointment has already been moved how is it not able to be done now? The people at the desk said "appointments setters are from overseas". I said "so you let me fill out paperwork....PAY....and sit to then tell me you cant do it?". The answer was "yes". So today on the 29th I have been calling to get my money back. I have called 3 times now. The billing department is sending me to scheduling and the scheduling department says its a billing issue. This is a mess. I have felt almost zero concern from the office and the now 5 people I have talked to on the phone. BEWARE!! Still hoping I get my $450 back for services I NEVER GOT!!!

Dr. Doe is the best. She has monitored my mammograms and ultrasounds and did the best breast biopsy…read morewith minimal pain. She is so caring.

Great customer service! Wonderful patient care! No…read moreRADIATION! Just a wee bit chilly. Very quick exam! Totally recommend!

Great option instead of mammography. The technician was very kind and helpful. I never felt…read moreuncomfortable.