I go to this Veridian Credit Union Bank location for my banking purposes every so often. I hardly…read moreever have to wait in line and the bank attendants are always very kind and knowledgeable. Also, whenever I go there, I'm usually out of there within 5 minutes, so the service there is exceptional. I definitely plan to return to this Veridian location for my banking needs.

I have been banking with Veridian for as long as I can remember, the customer service I received…read morefrom Chelsea Wilharm at the Coralville branch was above my expectations. Way to go Veridian.

Very upset new customer here, shopping for another bank now. I pened a new account with 2 federal…read moregovernment checks and they said they'd need to hold them for 1 week since I'm a new customer. Ok, no problem I guess. 1 week later, I'm told they're not releasing funds until the following day at 3pm (more than 8 days later), supposedly because yesterday was a bank holiday and "they couldn't do anything about it" despite their promise they'd be available today. Also, the "Current balance" is not the same as "Available balance" which isn't shown on their site or app. You need to dig into the details to see if there is a "hold amount". Not obvious at all and shady that it's buried in the details sub-tab page.

I have been banking with Hills for only a few years when I moved to the area. They have been…read moregreat. Matt Olson was exceptional in helping me through the mortgage process. Love the small town feel and caring from Matt and the rest of the Hills Bank team. Karen Taylor

Worked with Eric Pope at GreenState on our mortgage and had a really strong experience from start…read moreto finish. He was responsive, straightforward, and kept things moving without the usual delays you hear about in this process. What stood out most was how clearly he explained options and stayed on top of everything through closing -- no surprises, no chasing for updates. If you're looking for someone steady, knowledgeable, and easy to work with, Eric is a great choice.

Good bank but it is not located in Washington. The rate and services are good. It is located in 3…read morestates, Iowa, Nebraska, and Illinois.

I don't understand why this bank hires such impolite staff -- the service is terrible. That's the…read morereason why so many people give it low reviews

I had a positive experience at this bank. I received a credit card in the mail from a furniture…read morestore and was unable to access it online until verifying my identity at a Wells Fargo branch due to recently changing my address, which was frustrating. But the people at the bank were very friendly and helped me get my online account set up. The first person I spoke with was a teller...I believe her name was Kim?? She appeared to be maybe in her 50's. Very sweet. She informed me I needed to speak with a banker. Michael Zeran was the banker I spoke with, and he was very friendly. He made sure I was able to get my credit card account verified and was very respectful. When it comes to customer service and helping people with what they came to get help with, I can't think of anything that could have been done to improve given the constraints that employees at a bank are faced with. Michael did bring up the bank's services and ask if I wanted to open an account with Wells Fargo. I declined, and that was that. Remember that employees at Wells Fargo are required to offer their services to everyone who walks through the door. They do have a quota they have to fill in order to keep their jobs. Nothing the employees can do about that...that's the bank's rules. What makes a good banker is knowing when to really try to sell the service (for example to someone it could really benefit) and when not to. Michael interpreted my non-verbal clues very well and did not push. Like I said, this was a good experience, and I would not hesitate to go back. Regarding the hours...I went in on a Saturday. Google does seem to have the incorrect closing time of 1:00pm, but if you look at the bank's actual website, they have it correct. It closes at 12pm on Saturdays. This needs to be changed on Google. The bank has it right.

Everyone is so friendly and eager to help! They were ready to handle all of my questions. She was…read morevery efficient at getting my new account set up. Much nicer than the bigger banks around here. I might do all of my banking here. My other bank took away my debit card because of fraudulent activity (?) They are punishing me and even told me , "It is a privilege to have a debit card and not something that is automatically given." So coming to this new bank is very refreshing.....I appreciate the customer service!

From the owner: At Two Rivers Bank & Trust, it is our mission to empower you to achieve your financial goals and…read morefreedom through innovation, dedication, and expertise. Supporting the financial well-being of our customers, employees, and communities is at the heart of everything we do.

US BANK branch off Mormon Trek is reasonable and good customer service. I have banked there,…read morehappily, for 22+ years.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

This is by far my favorite branch of my bank! I came on a Saturday to take care of multiple…read morethings, I got right in, they let me come in the building to make it easier, I was the only client there. Sam, the manager is super personal and helpful, she took care of my issues with ease...now I can enjoy the rest of my weekend. Thanks Sam!

From the owner: Member FDIC. Equal Housing Lender.read more

We have done business with MidWestOne since 1976. We have always had good experiences with the…read morestaff and with their financial services. If you are looking for a new bank or local bank - recommend you try MidWestOne.

Very polite and friendly staff. I applied for a home equity line of credit here having previously…read morehad a HELOC from them. I was told that this bank uses some type of external evaluator now to determine the value for my property, which we own in full. Our loan request was denied because the evaluation we were given was 43% below what the County Assessor had determined just this year. I was invited to pay for an appraisal to have my request reconsidered but I went to Hills Bank instead and they approved the HELOC the same day. Midwest One is probably ok for checking and savings accounts but I'd look elsewhere for any mortgage products.