We've used over 12 real estate agents over the years and Sarah Hatch was by far the best we've ever…read morehad. She is not only pleasant to work with, but very thorough, professional, and smart. She sold our house over list price in just a few days, which was great. Before that she managed our rental for 4 years and we never had to worry about anything. She is highly recommended.

Sarah and her team are exceptional. As my property manager for two years, she managed every detail…read morewith unmatched professionalism. I never had anything to worry about. When she transitioned to selling my home, the process was great. She was able to walk us through the ups and downs of the sale, and she swiftly handled any issues we had. Finally, and most importantly, as good as a property manager and realtor Sarah is, she's also a great person to work with. Whether sharing a laugh or a thoughtful gesture, she truly goes above and beyond. I can't recommend her enough for any real estate needs.

They make promises they don't keep. Very disorganized. They sent people to come fix something at…read morethe house without telling us. Heating stopped working twice during the winter. I would not recommend them. Asa matter of fact I plan on notifying the Better Business Bureau this week about them.

From the owner: Property Management Solutions for the Busy Investor…read more Whether you’re searching for a place to call home or a partner to manage your portfolio, we’ve curated an excpetional experience for residents and partners alike. Value Creation. At our core, we are dedicated owner-operators committed to delivering exceptional service to our partners and tenants. By streamlining operations, reducing costs, and eliminating unnecessary hassle, we empower our partners to focus on what matters most: growing their portfolios and achieving their goals. Institutional Toolbelt. With over 3,000 doors managed in the past decade and two decades of proven strategic excellence, we bring a powerful toolkit to optimize and manage your portfolio. Our experienced team will expertly market your property, delivering above-market ROI, and ensuring peace of mind through extensive tenant screening and preventative maintenance.

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

We rented a unit in Parkfairfax managed by this property management company and their "property…read moremanagement" was a disaster. I experienced constant flooding and sewage leaking from the kitchen sinks (yep, 2 sinks), giant sized insects invading our space, decaying floor boards from water damage, 3 years of uninterrupted mold and mildew, the need for a dehumidifier requiring 4 buckets of water to be dumped daily, and the last stray was a bathroom ceiling leaks flooding the unit requiring a 1 month stay in the hotel paid for by my insurance and I still had to pay the rent for my unit. During those 3 years, I suffered terribly from respiratory problems for the first time in my life. No empathy shown by the leasing agent or landlord for the major and myriad inconveniences. Upon returning to the unit in addition to the floor repairs they used substandard contractors to paint the walls. During my stay at the hotel (on my insurance's dime, mind you despite paying the full month's rent DURING it's renovation) I was not notified that the walls would be painted until AFTER the work was done, nor was my artwork removed from the walls prior to painting. The substandard painters merely painted around my artwork. Essentially their substandard painting contractors sealed the damage free adhesive to the walls with the paint making the artwork impossible to remove without damaging the wall. Moreover, the substandard contractors also painted over the back door sealing it shut. Upon move-out, the property management company wanted to penalize me for the damage caused by their own substandard painters shoddy work, since there're still holding on to my security deposit. Avoid renting through this "property management" company at all costs

figured i should leave a review since it has been a while since someone did. i moved in 2020 under…read moreold management which was a nightmare. since then Kate, our new property manager, has been on top of things. My experience with the overall rules of the condominium have been great as they are much more lenient then others allowing you to feel more like an owner and less like a guest, but not to the extreme of allowing the neighborhood to digress. Neighbors a friendly for the most part as well. overall would say its a great time to be an owner in this community, but as a community we should also be wise with who we hire after Kate has had enough with all our requests!

I have lived here less than a year…read more 3+ times - water shut off in the middle of day with no notice 5+ times - water shut off with less than 2 hours of notice bugs, smells, a dryer that takes 3 runs to dry my clothes, a water heater closet so disgusting that I never dared open it after the first time In case that's STILL not enough to convince you to live somewhere else, see the attached notice we got in April that was dated for January.

This is our second time with Pinyo as our Realtor and he is the best! Very knowledgeable, always…read moreavailable for questions, and super helpful in guiding us through every step of the process.

Pinyo has been exceptional in preparing my property for rent, vetting tenants, and managing…read moretenants. I couldn't recommend NOVA more. My property is in good hands and when issues arise, I know they will be communicated to me quickly and clearly.

Paul, Thank you…read morefor taking the time to respond. I would like to clarify that I am a resident and not a Board member, new or old or whatever you inferred. I gather that the Board's decision to change management companies clearly derived from resident dissatisfaction of services rendered. My opinion of Sentry over the last 5 or 6 years still stands. I do not appreciate highlighting my possible place of residence on an open forum. That being said, I feel that a 70 year old building in a historic district of a very desired zip code warrants a more strategic outlook rather a band-aid patch here and there. There is a certain level of expertise that is needed to manage communities here as the City's Architectural Review Board is very stringent on their expectations of following rules. It's not just a condo complex; it's a very visible gateway to a very unique, preserved, historic and touristic area. I used to see residents doing walk abouts to keep abreast of the property; the non-Sentry grounds keeper noted more issues than any assigned property manager (and there have been numerous.) I almost wonder what Sentry was managing --- as it has the word "Management" in its very name. I don't know if you've ever walked the grounds -- and certainly you can't compare it to what it used to be because you don't know what to compare it to. But I have lived there since the conversion. You should walk the grounds and while you do, stop and look at the discolored concrete slabs that "replaced" perfectly good ones with ones with an odd hue, while clearly cracked and broken ones remained untouched. Stop and look at the seams filled in with goop so sloppily that they pour down the sides. Right before the white washed red brick behind the cheaply painted black railing over the rust without appropriately sanding it down. Want to take a look at the water damaged roof that is historic slate? Sentry's contractors sure didn't. It took years before someone actually walked a roof, but residents were told each time a complaint was made that "the issue was resolved and a repair was made." You probably can't do all that because his company was sold out of state. Hard to do a walk through from Florida. PS. I sat through a few board meetings and I can name ONE representative who I would deem professional, did not get snarky with residents or board members, responded to emails in a timely fashion and was able to differentiate between what would and would not constitute an emergency. Additionally, please note that dissatisfaction with Sentry seems to be documented on Yelp as far back as 2011. Maybe instead of pointing fingers at past or current Board members who volunteer their time, uncompensated, to take care of our community, Sentry may want to take a closer look at its operations, one for which they are well compensated. Thank you.

Cool company with down-to-earth staff who go above and beyond, even when issues arise. I applaud…read moreour manager at Sentry for maintaining a positive attitude and professionalism, even during our meetings that get crazy. When there was a dispute with my billing, our manager reached out and was quick to bring our payment issue to my attention, help resolve it, & had the late fee removed. She was very understanding and recognized that, at the end of the day, this is my home, my community, and my investment. I really appreciate that.

This company is a joke. In the very rare instance they're involved with anything that isn't towing…read moreyour car illegally (several other posts on the matter) it's to ask you, the paying homeowner, to essentially do their job for them. Don't bother asking for assistance for a single property management issue - it would be more effective to go door to door to tenants. They must get a kickback for towing vehicles, it is unreal

Had my car towed with no warning or notice FROM IN FRONT OF MY OWN HOUSE with a parking permit…read moreclearly displayed.

This is a great company to rent from! Every time something goes wrong they handle it quickly. For…read moreexample, the light in our bedroom was broken and our screen door was not closing correctly, a polite gentlemen was there at our scheduled time and had everything fixed super quick. Excellent customer service! They answered all my questions with professional quality. It is wonderful to see this level of care these days.

RUN FOR YOUR LIFE! Please, please do not rent a property that is managed by this company, no matter…read morehow great it is. The difficulty my husband and I have had with Professional Property Management of Northern Virginia is beyond the pale. We rented a lovely condominium and signed what we thought to be a standard lease. We liked the place so much we inquired about purchasing it (declined by owner) and extended the lease. We are mature and responsible people in our fifties who have owned our own homes for years. We took exceptional care of the property. When the required quarterly inspections by PPM staff occured, the inspectors were effusive with praise for how we had decorated and maintained the place. We provided many upgrades to the property out of our own pocket; new and stronger garbage disposal, front door knocker/peephole upgrade, re-inforcement of cheap closet fixtures that had been installed improperly, new towel rack in master bath, taking care to match the other fixtures, removal of extensive rust from bathtub, expensive sheer draperies which we left behind for next tenant if they wish (when I offered this to property management inspector, he said "Yes, please leave them if you would like to- they're very nice!" After we'd lived there for a while, I noticed a discolored spot in the corner of the master bedroom ceiling. Our condo was on the first floor of the three story unit. Concerned about a leak, I immediately called PPM and they dispatched repair people who took out the walls and the ceiling in the corner; the total hole created was about 3 feet. The hole was covered with a black trash bag secured with wide bright blue painter's tape. This situation remained for well over a year, while PPM had various people traipse in and out occasionally to look at it, then months of NOTHING. The half bath began to smell of sewer gas, and I notified PPM. After repeated badgering from me and dozens of reminder calls, plumbers would wander in and out. One of them went into my half bath and kept muttering "GOD DAMN IT" before he left. The smell was never identifeid and we eventually just stopped using the bathroom at all due to the smell, which remained when we left, even though he never did one thing. The PPM staff turnover required that I start from the beginning to explain what was going on numerous times. We finally asked if we could terminate our lease early due to these issues, and then the wrath of the PPM of NOVA was unleashed. They charged us several thousand dollars for breaking the lease and threatened us with their lawyers (on staff, of course) if we did not agree that this was a "lease break" rather than a default of appropriate maintenance on their part. Rather than returning my security and pet deposits, they are keeping them and asking me for $1200 due to drywall repair for picture hangers (picture hangers? surely this is normal wear and tear?) and light scratches in the fake "hardwood" flooring. "Do not call us!" The letters say. We hired a professional cleaning company to clean perfectly when we moved out and PPM sent closeup photos of dirt remaining in the gasket seal of the washer. We dutifully returned to clean that, too. If I do not pay the $1200, PPM says they will turn this over to collections and my perfect credit rating will be ruined. If I hire an attorney, it will, of course, cost more than $1200. I hate these people with the fire of a thousand suns. Run for your life.

I have been using C Three's property management services for my rental properties over the past few…read moreyears and have had an amazing experience working with them. I was referred to C Three by one of their existing clients and am very grateful to have found a property management company that I can trust. Rob keeps me informed, is very responsive and is constantly finding new ways to improve the experience for the owners.

Rob renovated our entire house - from a complete bathroom and kitchen makeover to installation of…read morenew hardwood floors and fresh paint. Our house looks even better than I hoped for going into the renovation process. He is very responsive and very client driven. The renovation process was smooth and seamless, and I couldn't have hoped for anyone else to manage the process. I cannot recommend Rob enough to folks who want to live in their dream space!

Wilkinson Property Management did a great job getting a new tenant in my condo Exceptionally…read morequickly.

Very happy with Wilkinson! They are very attentive and personal, they make me feel like they careread more