I had originally visited Tourneau in Caesar's Forum Shops to get two Rolex watches looked at…read more Unfortunately, both had been altered from their original configurations and were unable to be serviced in house. I was referred to Official Time Watch in Utah and decided to call them to find out more about the process. They service both Omega and Rolex and you have the option of bringing in your item or sending it in (insured and tracked--registered mail) to the store for assessment and repair/service. I checked out their website and also saw some other reviews just to make sure they were the ones for me. I like that they provided an estimate for how long it would be for turn around time, recommended methods of shipment, and were very communicative regarding every step of the way. I was emailed detailed photos and explanations and inquired about every little thing pertaining to the watches. I also received an itemized invoice with specific and pertinent photos. And was given a phone call to verify what action to take for each watch. The email I received also included information for return of the item and a signature confirmation upon receipt. The watches were returned with a printed receipt, care instructions, and put in branded single watch holder boxes. I am extremely happy with the service provided and that our watches were treated with care. I will definitely be using this company again for future needs.

In the jewelry repair business, honesty, as well as excellent craftsmanship are at the forefront,…read moreand this company has both. Highly recommend!

I called George to see if he did battery replacement for fossil watches and was immediately…read moreresponded to with the address where I could bring my watch for immediate service. George was very friendly and worked me in and within 10 minutes. I was on my way again with a new battery in the watch. Additionally George set the watch to the correct time and buffed and polished the watch crystal. For any of your watch needs I would highly recommend Time Keeper and using George as your solution to any watch needs.

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?

Absolute best quality of service your going to find. Jeremy the owner takes his craft very…read moreseriously and does not deliver any product that is not 100% perfect. Jeremy took on a impossible task of fixing my watch. He could have been like any other jeweler and put some glue on some diamonds and call it a day. No not Jeremy, he went above and beyond to restore my old watch. I mean this thing looks better now than when I bought it. Also Jeremy was able to meet my deadline to have the watch for my wedding. And boy was I styling thanks to Saratoga Jewelers. Thanks again Jeremy and the rest of Saratogs Jewelers for such a delightful experience.

Our son went in to look at an engagement ring, explaining he was young and didn't have a ton of…read moremoney to spend. Salesman tried to hard sell him on spending beyond his budget with advice about the best time to invest in a diamond being when they're young. My husband made him walk out.

I was very pleased with their service and attention. I brought in several watches that needed…read morebattery replacement. I was told by another shop that 2 of them needed to have the mechanics replaced and the others beyond repair. They checked them all and replaced the batteries. Two needed to have more extensive work but not worth doing. They only charged me for the battery replacement and nothing for checking the others. Honest and easy to work with. I live in Heber City and it was worth the trip down. FYI they are an authorized Hamilton and Raymond Weil shop.

Cracked the crystal on my watch. Had them replace it. Started leaking water after their repair…read more Took my watch back. They said the water pressure test was fine. Not true. Went to pick my watch up it wasn't put together and still leaking... They didn't even put the back on the watch on properly. Go somewhere else they do not care about their work or clients.

Helped fix my necklace clasp and was very efficient and fast with great results and friendly…read moreservice.

Highly recommend Fast Fix for jewelry repairs! Quick backstory: I took my ring to Kay Jewelers to…read morebe resized, and when it was returned, the prongs had been polished down so thin. When I asked about it, I was told it was normal. A few months later, I lost a diamond from the band where one of those thin prongs was. I decided to get a second opinion and went to Fast Fix. Tony was absolutely wonderful. He took the time to explain exactly what my ring needed and how he would repair it. He took amazing care of it, and now it looks brand new! It also feels so much more secure. The replacement diamond was matched so perfectly that I can't even tell which one was replaced. We'll continue coming here for all of our jewelry needs. They've also repaired a few of our boys' chain necklaces before, and they always come back perfect. You can tell Tony truly cares about his work, and that speaks volumes!

Visited last week for a battery replacement. The worker estimated 20 minutes, so I walked around…read morethe mall and returned to find my $150 watch in pieces! I asked the worker what happened and heard, "It was already like this." It most certainly was not in pieces when I handed it to them. An older gentleman worker seemed flustered with the situation and said, "There will be no charge today." So, I don't have to pay for having my watch broken? The gentleman then asked me to return the next day to pick it up. When I returned the next day the watch had been pieced together the best they could and it was obviously not working. I asked if they could at least fix what they broke and heard, "No, we can't fix it. It's not even an expensive watch." I was handed my broken watch and the gentleman simply shrugged. I was offered no restitution or compensation. I would highly recommend NOT patronizing this business.

I don't typically ever leave reviews but this place is the worst business l've ever encountered. I…read moretook my silver necklace to get a simple repaired back somewhere in September of 2023. Then a week later I get an unexpected call that he has lost it, but will let me know if he finds it. Fast forwards 5 months he still hasn't found it and offers to buy a replacement which I was out of town for a month so l wasn't able to meet with him. Fast forwards another 1 month I finally get a call that they have found it. It's February 20th of 2024 When I get there, the first thing I was greeted with " you got the money"? I simply told him wow, you expect me to pay after 7 months! He like yeah it fixed isn't it. he showed me the replacement necklace he got me which was the cheapest necklace ever, it felt like straight plastic and wasn't even remotely close to the necklace that I took to be fixed. I told him there's no way I was gonna pay him after 7 months btw it was only $45. And once I told him that he tried to make me also pay for the replacement. I wish I got a picture because it was not anything close to the one that he lost. Since I wasn't willing to pay, he just simply cut the peace that he replaced and handed it to me and said this is the finished. So basically after 7 months I got a necklace that wasn't even fixed. The part that made me mad as I was patient and was really calm about the situation. Would definitely will never go back and wouldn't recommend it to anyone.

Although they couldn't help with one of my requests, they tried very hard to accomplish it. The…read moreother one was a battery replacement which they did while still working on their longer term projects. No waiting; no leaving my watch.

Chris Howard, of Fankhauser | Howard Jewelry, was a friend until he refused to communicate with me…read moreabout two watches that I left in his care. In February 2025, Chris and I agreed agreed that he would repair and attempt to sell on consignment two Rolex watches that belong to my wife. Since then, all attempts (texts, phone, email) to contact him regarding the watches and their status have gone unacknowledged. Fankhauser | Howard Jewelry will be served with a certified demand letter next week. If that is ignored, I will proceed with other legal remedies. If you do leave your jewelry with him, photographically document your items first (serial numbers, any insurance information); set the terms and scope of service in writing; retain your claim receipts. Best of luck to you. If you read this Chris, just know that I regret any trust I placed in you or your ethics.