Not as good as they used to be. It was hard getting ahold of them to schedule an appointment. Then…read morethey were supposed to call me so i could meet them to get into the property. Th first time they just left because they never called to tell me they were on the way. I rescheduled and again no call. Lucky there was someone home, but as the primary owner i wanted to know the situation as the tepair person was there. But he just did what he thought would work then left. I had no idea of the work done or the cost until much later when i finally called them. $150 later and the same problem is back but worse. I tried to call but no luck.

What a joke of a company. We are out of service because chasing parts? G.E. a Billion dollar…read morecompany uses this company. Their voice mail answers by stating that the have a limited week. Do not deal with this company, they do not show up for their appointments.

I was very impressed by their honesty and willingness to consult before we scheduled an…read moreappointment. My fridge died on a Saturday morning, he texted me on Sunday to set an appointment, but then over text asked me some questions like how old it was and what sounds it was making. He told me that my fridge was old enough that it would probably be cheaper to just replace it, and offered to cancel our newly-made appointment. It has been a long time since I have worked with someone willing to be up front and help me instead of actively seeking to charge me for the slightest amount of their time. Thank you!!!

I have used Smart Appliance Service a couple of times. This is a owner/operator business. Luis is…read morehonest and fair. He fixed my fridge and gave my stove new life. I trust Smart Appliance Service and will call them first whenever I need appliance repairs.

Sterling fixed my fridge and helped me repair an item on my dish washer. 5 stars for great service.read more

My fridge and freezer had stopped cooling over time. Sterling gave me options and I decided to have…read morehim recharge it with refrigerant. The whole visit took 30 minutes and my fridge and freezer are working perfectly! I recommend Sterling. He was very pleasant to talk to and was competent.

Our Speedqueen dryer stopped heating and Olson Appliance was the closest Speedqueen authorized…read morerepair company. Bruce came out on Wed to ascertain the issue, and diagnosed the heating element was out. Because it's rare for this to happen, he didn't have the part on hand but said they'd be getting a shipment in on Friday. Thursday he called, said the part had come in early and asked if he could come by at the end of the day. He came by, got the heating element replaced quickly, and our dryer is working like it should.

"Fixed" our appliance and didn't put back together correctly & completely. Called him back and they…read morecharged me again despite photo proof of their error. Repair costs totaled about 3/4 cost of buying whole new appliance. My advice: use licensed & authorized repair company. Buyer/customer beware!

Steve did a great job on our LG washer/dryer combo unit. He has excellent customer service,…read morethorough, timely, and reasonably priced. Highly recommend

Steve is the best appliance repair man around! I can't thank…read morehim enough for replacing my fan motor and blade on my GE oven. Service quality and value was a 5+. Steve is very personable and an honest repair man. Not going to lie I called 14 places in the Salt Lake Valley to come and install this part that I had ordered.... He was the only one willing to come reasonably priced. Completed the project in 15 minutes.! Even offered, to come back and replace the hinges.... On top of that, I had a mouse in a trap! lol, and he disengaged that for me as well. Excellent service you won't find anybody around in the Salt Lake Valley, with this kind of service. Of the 14 people that I called, at least five of them my GE oven(it's only seven years old). Steve was happy to come all the way from Eagle Mountain to West Jordan Taylorsville. It's rare to find anyone, with this great level of customer service. Thank you so much, Steve.! You're the best.! I highly recommend him.

I only leave five star reviews when it's warranted, and this certainly fits the bill. We were…read morehaving an issue with our LG washer so I requested quotes on Yelp. Lourie from L&K Appliance Repair was the first to contact me directly and, even though it was a Sunday morning, she asked me to call her to talk through the likely issues, rather than just scheduling a Service call. Lourie was extremely knowledgeable and, upon answering a few of her questions, we came to the conclusion that the repair would cost more than replacing the washer itself. It's increasingly rare to find a company that is willing to put customer service ahead of profit and help someone avoid throwing good money after bad. I would highly recommend Lourie and L&K Appliance Repair to anyone, and we will certainly be using them the next time we have, any type of appliance issue.

My washer stopped, full of clothes and water, right before the spin cycle just after business hours…read moreand I was on a tight schedule to get all my family's loads washed before traveling so we could pack. Found L&K on yelp and tried calling, even though I didn't expect an answer after hours. But Lori answered and said she was in my area and said she'd swing by. I explained the problem, she said what she thought it probably was on the phone and said it's an easy fix. When she got here, she took a look, found the problem right away, put in a temporary fix so the machine would work for me, and said she would get the part it needed ordered and meet me back here after our trip. Her quote was very affordable. I was so happy that she was willing to just swing by and help me out so that I could get back to the pre-packing laundry that was so needed. I don't feel like most people these days are willing to just help a stranger out like she did, especially after business hours, but she was great!

Staffs are really friendly and they know tractors. They had 3 different brand of tractors- TYM, LS…read moreand Bad Boy tractors. I personally like the red ones. They been with me through ups and downs (mostly ups) with my tractor. Nevertheless, I love that these guys stand behind me to help.

I have worked with a lot of dealers in my life, out of state/local, used cars, new cars, specialty…read morecars you name it but I have not once every worked with a dealer as great at hobby tractor. The sales man was not just a sales man he genuinely cares and was so knowledgable, he even called me days after to make sure my new LC tractor was working out for me and give me pointers. I will keep giving them my business and highly recommend them. let me just finish by saying free shipping and next day delivery!

I don't usually write reviews, but my experience with Bill's Appliance Service was so…read moredisappointing, I feel the need to share it. From the start, this company has been a nightmare to deal with. They repeatedly canceled appointments at the last minute, often with no explanation or warning. Each time I tried to reschedule, I was either pushed out weeks or given vague time windows that were also later canceled. There's only one technician, and it's clear they're overwhelmed, but that still doesn't justify how rude and unprofessional the phone staff are. When I expressed my understandable frustration over yet another cancellation, they actually told me I was "not being respectful." Really? What happened to listening to your customers and understanding their point of view? It's clear they don't care about their customers at all--no accountability, no apology, just defensiveness and attitude. I later checked their reviews (wish I had done it sooner) and saw nothing but 1-star ratings. It's honestly no surprise. If you value your time, your money, and basic respect, avoid Bill's Appliance Service at all costs.

In the end, it was not a hardware problem. That's embarrassing. Despite using less detergent, we…read morewere getting a leak of water from the washer. Apparently, detergents were made even more concentrated at the beginning of the pandemic. Go figure. This cause extra suds and issues. The impressive thing was the way Dakota went through the details. Showing the not easily visible water marks showing where the water came from and what could have caused it. That and a more general discussion on our other kitchen appliances was easily worth what I had to pay to get the information. As one of only two LG certified repair shops locally, it was good to see the caliber of people at Bill's in case I need to use them again. They had an appointment available in a reasonable time and we were called when Dakota was coming. It was right near the start time they had quoted me.