I went to Mattress Firm by mistake. My Uber dropped me off there instead of Mattress1. Boy am I…read moreglad that happened! The rep Logan was fanstastic! He was not pushy and understood the right amount of sales savvy. Very knowledgeable, courteous, and helpful. He let me come to a decision without being pushy or even steering me where HE wanted. He gave me a great deal and even put it in writing. He even said to have the rep call me from Mattress1 (3 doors down) if I found something and that he would not only price match, but 10% off! So I went to Rooms to Go (rediculously inflated "President's Day Sales" prices), Mattress Clearance and finally to Mattress1. The Mattress Clearance location had no sales rep anywhere to be found! The place was sketchy and w no rep I started to feel concerned for my safety. When I got to Mattress1 (my original intended location), the rep had another client and promptly greated me and explained that he was tending to another. I tried all the mattresses while he was detained. I found 2 mattresses that felt good. One of the mattresses was one that I also liked at Mattress Firm w Logan. Both were priced at 1799.00. Logan offered it to me for 925.oo w free boxspring 40.00 delivery (normally 89.00) and even offered same day delivery! When the rep finished and came back to me, he immediately walked up to me. I asked about the 2 I selected. He did not offer anywhere near as much info about them like Logan did. He then told me that because of the sale the mattresses that I wanted were the only ones left (the floor models) and that they wouldn't be new unless he waited for a new stock in 2 weeks. He also told me there was no wiggle room in the price but that I could get a free boxspring and delivery. He even offered me 2 free pillows for the price on a old used mattress! When I showed him what Logan offered at Matress Firm, he said that was a great deal and walked away. So did I. I went back to Mattress Firm and Logan. He explained the 120 day guarantee for exchange, the 10 year warranty, the delivery and even threw in 2 memory foam pillows for free! I thoroughly recommend Matress Firm and Logan! He was great! Very kind, knowledgeable, accommodating, appreciative young man. I couldn't want anything more from a true sales professional! I got delivery the next day (I requested it to be able to clean). Even they were great. They came when I requested, were polite and very efficient! They were in/out in 5 minutes flat! I didn't even get a chance to tip them! They explained the protocol and again the warranty and promptly left. Absolutely fantastic from beginning to end! They even gave me a coupon for a friend for 15% off! Happy with the mattress, service and delivery! Kudos to Logan and everyone at Matress Firm! Very highly recommended!!!

My wife and I were in need of new mattress. We stopped in to browse around and was greeted by Dave…read more There was no pressure to buy or any fake sale pitches just all around friendly atmosphere. We tested out a few and Dave answered all our questions. He was very informative and didn't add any BS. Great customer service, free delivery don't hesitate to buy from mattress firm.

Customer service service was perfect. I even had the same man sell me a refrigerator after buying…read moreall my appliances from them a little over 10 years ago he remembered me and I remembered him.

This review is for the Brandon Store In June 2025 my 8 year…read moreold GE French Door fridge crapped out bad condenser. Lost some frozen and fresh food due to the issue. While I love using Abt Electronics out of Chicago - due to the rush circumstances I had to rush the order and decided on F Tate (insert any F word you want)... Within a few days I received the replacement I ordered and within the day, it stopped working! More food gone bad! Called Ken Gough and emailed... Ken indicated he had no ability to provide a prompt a quick turnaround for a replacement. A new order was placed...That fridge did not last even 8 hours and it was not cooling! Yes - more food was spoiled and tossed out. 3rd try... I finally got a GE Fridge that worked! I have had conversations with Ken, by phone as well email. He is ineffective at any level of customer empathy, or responding in a Service minded manner! Takes an order acts rushed most of the time... he is selling only to help Ken Gough make a buck! I have asked for some consideration due to their reseller relationship with GE - that I would be provided any form of remuneration for the amount of food loss and time invested in a final resolution. NOTHING offered! This is the last time I will buy anything from F Tate Appliance... and I will be proactive to insert bad reviews to folks I know as well on the Nextdoor app for my community and Facebook too!

Visiting a friend who just moved to Tampa and got drug around "mattress shopping"…read more.. After a visit to three of the big chains we drove by Mattress Warehouse of Tampa Bay and decided to stop in. My friend saved almost $700 on THE EXACT SAME MATTRESS that we had just seen an hour earlier! The sales woman (Jenifer... I think?) was really knowledgable and friendly and the best part was how fast the process was (so we could get back to the beach!). Anyway, haven't bought here myself but definitely would.

This place is the best! I would not go anywhere else and I tell everyone about how nice the owner…read morewas, and the wonderful selection and prices of beds she has. She was not only helpful and kind, but I seen sears had the same mattress I had for almost $7,000 more than what I paid...I am serious, I couldn't believe how much comforpedics sell for and how much of a deal she gave me. When I get a bigger place I will go see them right away to get more mattresses. They are wonderful!

Bob is the nicest owner / salesman with no BS. If you ever need a mattress please drop by Bob'sread more

This is my Go To Mattress store. Bob and his staff are absolutely wonderful. They have a large…read moreselection of quality name brand Mattresses to fit any budget. They will deliver your mattress right to your door and even take away your old mattress for you. Bob is friendly, professional, has excellent customer service, and has name brand Mattresses like Serta and Sealy at lower prices than any of the other stores we have been to. My wife and I love our king size Sealy posturpedic and get a great night sleep on it. If you are looking for fast, knowledgeable, convenient, and quality service go to Bob's Mattress outlet.

My experience buying my matress was great. Our sleep expert was very knowledgeable and patient with…read moreus as we tested multiple beds. But do know that after you buy the mattress, you are no longer a possible commission and the customer service is none existent. We went in after we bought out mattress and pillows to see if we could exchange a pillow in the box, with all paperwork, in the plastic wrap (slightly open), and they refused to even look at the pillow. We were quickly turned away and told the pillows were not refundable and there was nothing we could do. If I was to just buy the new pillow, it was $209. The pillow I bought was thrown in at $1 due to buying a mattress. So yeah.... Don't expect much from the store once you're no longer a possible commission. No sympathy, no "im sorry", no care at all.

the staff that was there for sunday afternoon were all great! I received the king memory foam…read moremattress along with the platform base. I really love the comfort of the mattress and I saved a lot of money. Great deal, great people and store! -Terri :)

During COVID I wanted to get a small sectional and a recliner and I went online and applied with…read moreBadcock but had issues trying to make the purchase so I called Brandon Badcock to see if they could help. I came in contact with the most amazing, caring and unique man who works there,Jerry. He had another employee who was a woman about my size try out every position possible in the few recliners I was looking at, and I did end up buying the sectional,the lazy boy recliner and a sofa table set. Every time I had any questions or minor problems I didn't even deal with calling customer service, I would call Jerry. He is such a wonderful, kind and caring man. He goes above and beyond what any sales person or manager that I've ever dealt with and I've called that poor man so many times the past year, I actually know his work schedule! But he reminds me of the days when I was growing up and shopped at places, and back then the employees in stores sometimes became like family. I haven't felt that way about anyone in any of the places I have frequented in decades! His patience and genuine caring really stand out, I went into the store today and purchased a mattress and adjustable base with him and he took alot of time having me try different mattresses and because I have some physical problems,as I believe we are all human and he does as well,he really wanted me to get the best mattress I could for comfort and durability. What a wonderful, wonderful man he is! I've bothered him so much over the past year and he has ALWAYS helped me, even returning calls when he wasn't working or was with other customers! He reminds me of my uncle who passed away in 2009 who was like a father to me. I actually cried when I left the store today because he truly made me feel like I was family and that's something that I haven't felt from anyone since my mom passed in 2018.. I just hope that we always stay in contact because he's touched my heart in a way I didn't believe was possible since I thought it had turned to stone after I lost my mom. I recommend if you need help over online issues or you go to the Badcock in Brandon, definitely ask for him. He will go above and beyond and you will see what I mean when I say, he truly truly cares! Loree Lemler

Please don't buy from here. We purchased a kind bedroom set that the only positive thing is that it…read morelooks beautiful. But is the worst purchase of my life. Here is everything wrong with it: - the worst part of all is that EVERY SINGLE DRAWER only opens 50%. Please make sure you check that at the store. I didn't think of it when I saw the models because I didn't know in the world existed drawers there only open halfway! Is so frustrating and you can't take them out to organize them. Please don't buy from here! - the king bed doesn't fit a king mattress it leaves HUGE gaps either at the foot or head of the bed. If you move the mattress all the way down, all your pillows fall between the headboard and mattress. And if you put it all the way up, there's a huge gap at the foot of the bed that you can see the contents of the drawer. Please don't buy from here! - that takes me to the third point, the drawers on the foot of the bed are completely open, literally just a box shoved in a hole, there's nothing protecting what's inside. So ALL THE DUST that falls and is under the bed, will cover whatever is inside the drawer! Please don't buy from here! -the night stands come with outlets, which is great, but in order to use them you have to keep the flap ON TOP of the nightstands OPEN! Meaning 1/3 or tour nightstand is unusable, there are no holes doe the cables to come out from, it has to be literally OPEN. So your lamp, or surround sound speakers will sit halfway through your nightstand. Please don't buy from here! -our bed is not even 6 months old, and it squeaks like it's 100 years old! We pulled the mattress and realized how CHEAPLY made the bed is. They have these wooden poles that go across the bed to hold the mattress, they are probably a in thick, and they don't reach the end of the bed frame, they are mostly screwed at the edge of the platform. So a bunch of them have cracked, making our bed sound so loud, it wakes up our 4 month old that sleeps in his crib in our room. Please don't buy from here! -along with that, the "support" of those wooden poles are done by a bunch of sticks all across the bed so you can't put anything under the bed for storage, only small things here and there. So if you counted on storing winter clothes or something big under your bed, you will no longer have the space. And the drawers their provide are not enough, and the whole point is to get more space not less. Please don't buy from here! -the inside woods, the ones that are not exposed are soo cheap that if you touch them you'll get splinters. Please don't buy from here! I get so frustrated at this purchase that I cry at times for being so stupid at making this decision. The worst part is you don't realize how badly made this set it until you live with it until your everyday life gets more frustrating because EVERYTHING about this set is just wrong. We can't return it because we drilled holes in the back of the nightstands to be able to have access to our cables to charge our stuff. It has been the worst decision, and the biggest regret I have ever had in a purchase. Over $2,000 gone to the garbage. I will NEVER ever ever ever buy another piece from here. I'm so disappointed and hurt that a "reputable" company would sell such product, so low quality, so dysfunctional. We looked at 10+ stores at over 30 bedroom sets and regret everyday buying this one, we thought we did our research but sadly we were talked into buying something subpar. The only good thing that came out of this, is that the next piece of furniture I buy, will be scrutinized to the last detail. I will check every inch of it.

everything!!! amazing and best furniture outlet in town !! must must must go back for more!!…read more beautiful unique furniture incredible prices !!!

i have never seen such a chaotic store before, the right hand does not know what the left hand is…read moredoing. not helpfull at all nooooo customer service. be very careful if you purchase from rooms to go. would not send my worst enemy there, they have gotten to big for there britches!

Highly recommend them. I live in NY and purchased online a dresser with mirror for my 87-year-old…read moreAunt who lives in Florida. They delivered the dresser the next day, unpacked the box and set up the mirror for her. I will be eternally grateful for their compassion and professional service. Thank you so much for helping me help my Aunt via long distance.

We had a great experience at American Freight Tampa! Both Roman & Cary were super helpful and…read morehelped us find the perfect set for our kitchen (fridge, stove & dishwasher). They explained the coverage & talked us through all options! We will be back soon for our washer/dryer!! Thanks guys!!