Attitude and ignorance is apparently the theme in this place. Unprofessional and disrespectful!…read more Apparently everyone gets a diagnosis of "it's a virus" because they don't know what the actual problem is so they just say it's a virus. Then they take your money and kick you to the curb. I don't see how foot pain from something falling on it relates to a virus. Wait time... yeah I'm still waiting to leave as I type this. We've been here over 2 hours and there's only 3 patients. And we had an appointment. You're better off seeing a witch doctor, although the office staff are witches!

Do not come here !!!! Rude front desk PEOPLE!!! And they let other peoples spouses go back with…read morethem !!! Bunch of crap! I wasn't allowed to go back with my wife , because the male doctor "Andrew" doesn't like anyone else back there ! Will not be coming back here ! Plus they have the freaking Air Conditioning on BLASTING on everyone in the waiting area! No wonder people are sick!! Waiting here for at least 2 hours! They weren't that busy when we got here at 4:30pm either!

I can't speak for the main hospital, but I have to visit the outpatient center every few months for…read moreblood work and the staff there are great. Im legally blind and the woman at the front desk were quick to hop up and help me register on the Ipad because it was hard for me to see. The staff is kind and helpful eCh time I am there.

Diabetic. Ready for surgery could not eat or drink for six hours. After surgery, no water in the…read moreroom. As a relative I stopped three nurses to ask for water. It took eight minutes before someone brought water. Asked about food for the diabetic and was told "sorry the kitchen is closed." there was a tray of food setting on the nurses counter. I asked why it was there and they said somebody went home before dinner was served. I asked if my relative could have it and they said yes. It was obviously not a diabetic meal. But at least it was food.

Despite putting on the appearance of transparency, they stuck me with with a surprise medical bill…read morethat was 157% of what I paid for the imaging! When I was shopping around and getting estimates, they sat me down and consulted with me like I was closing on a house or buying a new car and explained what I thought was everything. Well, turns out it wasn't everything. They don't include the reading or interpretation like others do and conveniently don't tell you about it either. We went through that "sit down" twice. Once when I came in for the estimate and the other on the day of the imaging when I paid up. Nothing was said both times. And about a month later I got that extra bill. Damn, it was even more than the imaging. Another $268 bucks!!! Calling and mailing them for an explanation or to resolve it was a complete waste of time. All they did was ignore my calls and letters and send it to collections. I'll tell you what, if I had been feeling any better at the time, I would have thrown my attorney at it for the principle of the thing. It's just bad business.

Professional staff timely service. Extremely happy with the checking, clinical and the billing…read moreaspect.

This is a cool concept, one stop shopping for health! They have, in 3 buildings, doctors, sports…read moremedicine, endocrinologist, x-ray, mammogram, lab, walk-in clinic and pharmacy. I may have omitted some(!) The staff here are all pleasant and professional. The prescription from a P.A. was almost instantly ready at the pharmacy. Love this!

I have been a member since 2007 and I wouldn't even CONSIDER going anywhere else for my healthcare…read moreneeds. FHCP has taken care of all my health issues, major and minor. Their building, conveniently located on Enterprise Road in Orange City, has been newly renovated and many things have been added, such as an out-patient surgery center. I cannot say enough good things about the staff, so warm and kind. Thank you, FHCP, for being so good to me!

Gift of Life set me up a with an appointment for a blood draw to check Potassium and Glucose to vet…read moreme as a potential candidate for a white blood cell donation. Labcorp did not give me a time to come in. I come in at 9:45 AM, check in, and to my surprise I see that my appointment has already passed and I can't check in. Nurse comes in, asks what I'm doing there, and I tell her what's up. I then get quite rudely told that "oh we don't do blood draws or walk-ins here". (Both of which are lies, mind you) She also tells me she has no contact with GoL. Not two minutes later, I get a message from one of the GoL staff offering to buy me lunch bc LabCorp turned me away. I respect medical staff with all of my heart, but this is unacceptable behavior and highly unprofessional.

Phlebotomist quite rude and web site when I entered information did not notify that they do not…read moreaccept my insurance. When I suggested to phlebotomist that she should perhaps put in a suggestion that the website should say something she said it was my responsibility to know and continued arguing with me. I walked out. Just miserable.

Thank you to the sweet staff and wonderful front desk staff for always be so patient and kind. I…read morewould rather come to this urgent care even if I have to wait. The Nurse Practitioners are always down to earth and compassionate. The triage nurses are so great my son and I have been frequent fliers lately between ear infections, sinus infections and COVID. Sometimes I will make an appointment but others times we just walk in. The office is always very nice and put together. The staff we have encountered which is most of them have all been so kind and patient. I as a parent never feel that my questions are below the health care providers pay grade. Thank you for making stressful sick visits not so bad.

Make a reservation if you can! It's an urgent care, be prepared to wait and don't be a jerk to the…read morestaff, they're doing the best they can. Been here 3x now and gotten quality care. The staff are friendly (especially Dino, shout out to him he's a riot and makes you forget you're in a medical office) and do a great job listening and explaining things. Location is clean and inviting, can't ask for much more.

I went to Prompt Care on January 26, 2026, for a routine UTI. What should have been a simple visit…read moreturned into a very costly mess of their doing that I am now expected to pay. They took a sample and told me it would be sent to a lab but failed to mention OR CARE TO NOTICE that they were sending it to an out-of-network lab for Blue Cross. Because of this, I have been hit with a $491.20 bill (originally $1,403.60) from the lab... for a UTI check. Of which Prompt Care never even followed up with the result(s). Also, they STILL have not billed my insurance for the actual visit. Today is May 4th. (They took my BCBS card and my co-pay, so they knew what insurance I had.) I called to address both these issues with them, left a message with the receptionist, and never received a response. It has now been over two months with zero follow-up. This place shows complete disregard for patients' financial responsibility and basic communication. Sending labs out-of-network without telling patients and then ignoring calls is completely unacceptable. I would strongly advise avoiding this clinic! Prompt Care, my phone number and email address are in your system if you wish to discuss this with me. Jennifer Derleth

I like Dr. Jay and staff from both offices minus their office manager Jess, she never seems to be…read morehelpful, but the rest of their amazing staff make up for it.

They run a super efficient system here I was called a few minutes after I checked in and I am a…read morefainter so I requested to lay back & everyone kindly accommodated. Jennifer was the best phlebotomist I've ever had and talked to me the whole time and gave me tips to stop me from passing out. This was the best blood draw I've had and I will be using this location from now on and hoping I get to work with Jennifer every time.

14 months later, and the discrimination continues. Each day that these services remain noncompliant…read moreand inaccessible as a separate and distinct, actionable act of discrimination in violation of the Americans With Disabilities Act, and the Florida civil rights act! See: Hamer v City of Trinidad Quest has the onus to follow up on the matter. Quest has never followed up on the matter, and continues to deny me, ready, full, equal, meaningful, effective access, an opportunity to participate in a benefit from their services. BEWARE!