What Sonic Drive In doesn't have chili prepped on a Friday night? Not to mention the service and wait time have seriously been on the extreme slack side and appear to be on the decline daily. read more

I ordered ahead in my app and selected my sauces I wanted. I received my food, no sauce. nbd. I hit the button and asked for my sauce. she then rings it up and tries to charge me for it. I said no I've ordered ahead in the app and selected the sauce I wanted and it should've been in the bag. she said "no you have to pay for it". and when I told her I wasn't paying for it, she hung up the stall. read more

My family and I were driving through the Collins location and ordered two kids meals with tater tots, one burger meal tater tots and a mozzarella stick. In return we received two kids meals, one with a tater tot and one w/a French fry. The burger meal had the mozzarella stick substituting the tater tot. When we informed the young lady with braids and a red shirt on, assuming she is the manager, she became defensive and lack accountability asking what we would like her to charge us for. She also let us know that she is the one that bagged it making it worse in my opinion. She let us know that she made the decision to substitute. I had to physically get out of my vehicle to show her where she messed up and she still made it seem like she was doing us a favor. We still did not get my husband's tater tot's. It's sad I have to do a review like this because supporting a small town is important to me but her attitude is horrendous and needs to be addressed by the regional manager. After taking the French fries, she should've just given us the right order. I am unsure of why her understanding was so difficult. Poor service read more

I got my family food from here this evening and this place had the entire order wrong. We waited 30mins for a wrong order then I had order a crispy chicken sandwich was a fried chicken steak sandwich which was disgusting. Also we wanted BBQ sauce they gave us syrup instead! Corporate needs to pay a visit here and SHUT IT DOWN before someone gets food poisoning. read more

Sonic Drive-In - Fried chicken steak not throughly cook - Burgers Near Me - Collins, Mississippi

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The staff is a bunch of kids who would rather sit around and vape in the kitchen while talking about their own drama then do what they are paid to do. This place could be popping if someone would just train them right. read more

Don't bother stopping. Not a good sonic. Everything tasted wrong even the drinks had a weird taste. Tater tots seemed undercooked, fries over cooked. Better off eating gas station food than at this location. read more

Terrible! Waited 16 minutes for a medium slush. Ridiculous. Drove off. Never got it. Called in at 14 mins and told them o had been waiting for 14 mins for slush. She said it was on the way out. Still sat there. Right in front of door. After 2 mins no one was anywhere near the door. So I left. read more

Most of the sonics I and we have gone to have always been good. But you can run in some that could use some happier workers.

Terrible service. Used mobile app to order ahead. Got to the restaurant in about 5 minutes. I sat there for 20 minutes waiting on my order. They clear out the screen at your stall that shows the progress of your order. From my experience, they do this within 4-5 minutes after you notify them you have arrived. So, naturally you'd think you order is on the way, but in reality they are just clearing some sort of company monitored timer. This seems to be common practice at a lot of Sonic restaurants. I'm not certain, but I feel like this is a way for them to cheat their own system! I finally had to press the button & inquire about my order. I was answered very rudely & said it was on the way. I waited another 3-4 minutes. They brought my order out in hand, no tray. The guy had the wrong drink, I looked at my food when I drove off. It had been thrown together quickly, and was not fit to eat. Save yourself the trouble & chose another restaurant. read more

This location must be going vegan. Ordered a bacon club toaster meal and got home to see it had neither beef patty, or bacon.

Been coming to this Sonic's since it opened. My family visits this town to see my mom's family every Christmas. Love the food, but the service is definitely slow. ALWAYS slow. But not painfully so, so I'll at least give them 4 stars for effort. We'll still be here every year, regardless, lol. read more

Horrible food was disgusting and couldn't get a refund because drive thru cashier didn't give receipt.

Won't be stopping here again. Had to repeat orders multiple times and when we finally got the order a combo was was that was suppose to be a number 10 and a coke zero was a number 7 with a sprite. Then the employees at the window and even the shift lead gave attitude about it being wrong. read more

They seem to have a problem with they're speaker system because everyone that tries to order, they come back saying that the customer is not speaking loud enough! I think the problem is a sonic issue. read more

This sonic has the worst customer service. We went thru and ordered four meals which took ten minutes because the employee taking the order was clearly distracted worried about other things. When we get to the window to pay and they hand us the food, the order is wrong. We ordered three burgers which were fine but the forth meal was a NUMBER 10 (chicken sandwhich) tell me why they handed us a #7(foot long coney) then argued with us that our order was right.. how does ten and seven ever sound remotely close. After arguing they void our order and re-ring it up. Now we have two charges pending in our bank account and we had to wait 20 minutes for one sandwich which the rude ass employee threw in my hand with so much attitude. Worst service ever. Do not go!!! Save your money read more