I hate to be the bearer of bad news, but in 6 months time, this location really changed! I arrived to find only a handful of operational stalls (about 4-5), but reluctantly pulled up to one anyways. After reviewing the new menu (it's been awhile), I pressed the iconic red button and waited. Just when I thought the button was broken, a young worker popped up adjacent my car window, pulled out their phone, and claimed they could take my order. Although baffled, I wanted ice cream, so I began my order- a Sonic blast with...I was then interrupted, "we don't have that". I guess I looked confused because he continued "we don't have that here, we have like a drink textured ice cream". Although I know he was describing a milkshake, Sonic is known for customizable drinks, good ice, and a McFlurry, Blizzard style treat called a Sonic Blast. The employee didn't offer any explanations, suggestions, or even an apology. We just sat and stared at one another until I said "okay, never mind. Thank you", to which he replied "you don't want ANYTHING else?" twice in escalating volume. I know it's hot, and I can imagine that Sonic wages leave alot to be desired, but just a little bit of care would have gone a long way here. By that I mean, just an inkling of customer service. Because I was unable to order, I was unable to leave feedback per the receipt prompt. So this review is meant moreso as a warning and attempt to redact my previous review of this Sonic location. With another Sonic location a mere 6 minutes up the road, literally 1 exit up on 290 (apparently owned by the same franchisees), I don't have the highest hopes for this one, but I do wish them the best, and hope they prove me wrong! read more

This is the worst sonic. It took over 20 minutes to finally get our food only for it to not even be the correct food. It's now taking over 20 minutes to get the correct food... I would've asked for a refund if I didn't need to feed my kids. The whole point of fast food is for it to be fast. I could've gotten my food at a sit down restaurant in a shorter amount of time than what I spent a Sonic. read more

Don't order through the app. Just do the drive through. You will be waiting here for 30 minutes while 20 cars go threw the drive threw and leave with there food. If you on break especially, just go somewhere else. Not worth it. read more

If I could give this restaurant zero stars I would but unfortunately I have to give it a one. To start off they got our order wring after telling them multiple times what we wanted (we wanted a sweet top strawberry lemonade and we told them multiple times sweettop and they gave us a regular strawberry lemonade) And they second thing TIMOTHY IS HORRIBLE AND VERY RUDE he repeatedly touched our car after us asking multiple times to not touch our car or bang on our car after accusing my husband that we weren't paying attention but only gave us 2 seconds to react and roll the window down. And his language is horrible. He cursed at us after we asked him politely to not touch our car. read more

Two weekends in a row I've gone to this location and every single time my strawberry slush comes out light pink and tasting like ice. I've gone to sonic for years and this is my first experiencing a horrible slush. Not sure if it's the economy or the employees not knowing the correct ratios for a slush. read more

Excellent service very kind the general manager gave one of the best experiences stop by here !!! read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

Great service and excellent food at this location. Very friendly service and quick during rush hour read more

They helped me with 59 gift cards for a school event! Alina (spelling?) the manager was wonderful! Thank you ladies so very much!

Over charger me for order & it was difficult trying get my order through Food was nasty as well read more

This place is so bad there very slow with making the food and the food isn't even that good to be waiting this long I have been waiting for like 30 mins. It take so damn long for the food like u could rlly win a whole Fortnite match maybe even 5 of them read more

Sonic Drive-In - Corn Dog - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

Go to Sonic. Lady ahead of me pulls through to window after some minutes of waiting because the speaker isn't responding and a carhop walking by says to pull through. I pull through after her. Sir, did you just pull through? Yes. The speaker wasn't answering. You have to either drive back through to the speaker or go to a spot and order from there. I can't order from you? No. But we're literally looking at each other right now. *stares* This isn't a one-off situation. They often get orders wrong and, while they will fix them, never apologize. I was once told they won't squeeze limes in drinks because they don't like touching them. The manager said I will have to order the drinks with a "squeeze request" in future. Someone fix this place. read more

It took 20 minutes to get 5 drinks which is extremely unsatisfactory. Not only that, the order was wrong on 2 of the drinks. At that point, I didn't want to waste my time to get it corrected. I'm the fool to go back to this location in hopes of a better experience. This was definitely the last one. Shame on you Sonic. Do better. read more

I like sonic but the workers and just everything about this location and every location in this general area absolutely sucks

I don't recommend this location. Literally every single time I come to this location my order is not prepared correctly. I only go here for my son because he like hot dogs, but he doesn't like cheese on his hot dog. I order it with no cheese but it never fails that they put cheese on his hot dog. I give them the benefit of a doubt that they will get the order correct since they repeat the order back over the speaker correctly with no cheese, so I pull off before checking my order so that I'm not holding up the line only to have to pull back around each time because the order is incorrect...but what made me write the review this particular time is because the person on the speaker when so pulled back around, Christopher, has the audacity to sound annoyed and had an attitude. Well guess what, that made 2 of us all because you can never get a simple instruction correct. DO NOT WASTE YOUR TIME and go to another location that respect their customers and value their time. IT'S FAST FOOD SO WE WANT OUR FOOD FAST AND NOT HAVE TO TURN AROUND TO GET AN ORDER CORRECTED. I will add that the female manager was nice and promptly rectified the issue. read more

Ordered a 99 cent Frito pie, looked nothing like the picture had only about eight chips in it. Michelle had the audacity to tell me that they do it by weight but just look at this picture. She didn't even offer to have a look or replace it. If you run that food cost game too hard, you will lose sales and up sales. Nothing will get a manager replaced quicker than lower sales. read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

What's up with this particular sonic. For one this is A DRIVE in which means the stalls actually need to work. The speakers are so low you can't hear the attendant and it is not because of the Barker Cypress traffic. This location is always out of foods and the employees need some serious training ( not their fault ) All of this shows management at this location is about as bad as it gets and need to get to WORK. read more

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This is the worst Sonic I have ever been to. Window after window the machine is broken & you can't order so the line looks like they're giving away free food. Took forever & all I wanted was a drink. read more

Absolute dogshit service. Waited at the stall for about 30 mins after pressing the button, then noticed staff turned the intercom off before I could order (this all occured three different times) I then pulled out and proceeded to get in line to issue my order, after dealing with the typical crap service I knew what was awaiting me (rude cashier's literally fast balling my order to me). Oh and my order was dead wrong. ... Happy memorial day! No one still should have to deal with this much bullshit to get a hamburger. I'd avoid this location at all costs. read more

Lady taking my order today kept interrupting me by asking questions about my order.....that would have been answered if she just would have kept her mouth shut and let me finish speaking. Correct order & freshness is 50/50 here...its either spot on or way off the mark. But one thing about this location compared to others is they are SO SLOW. today's order: mostly right (got 2 orders of tots instead of 1 fry 1 tot but no biggie)....but it took over 10 minutes and the tots are COLD. read more

The girl working 10-31 at 11:30 at night is amazing and I hope she gets recognized for it she was very nice and very helpful!

The absolute worst experience at a sonic. After coming to look at some apartments near by we wanted to end our day on a good note so we came to this location. Pulled up to stall number 13 and the lady asked me for my order. I started talking and she started talking to someone else in the store over the speaker. She then again asked me what I wanted.... so I repeated myself and she screamed again "WHAT CAN I GET FOR YOU?!?". Then hung up.... I pushed the button and the process repeated it's self except this time , the lady said "oh my f*ckin god" and hung up again..... giving her the benefit of the doubt that maybe their system is just messed up. Moved my car to a different stall and pushed the button. Another lady answered and by this point I was so frustrated but I tried to stay calm. I started saying my order and this new girl decided to interrupt literally every other word. Instead of letting me finish my sentence and cutting me off I would continuously have to repeat myself. Finally got my order out the car hop came to the car and didn't say a damn word. No "hello" no " hi there" etc. i have worked at sonic in the past and now it seems like they aren't even trying to hire people that have basic social manners. RIDICULOUS read more

I asked for a grilled cheese sandwich and this is what I got... there was no one in line in front or behind me and only one car at a booth so I'm not sure what the rush was but this sandwich looked like it has never seen a grill in its life. The employee was courteous but I'm disappointed in this cheese sandwich. read more

Sonic Drive-In - A "Grilled" Cheese Sandwich. - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

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Get 20 99 Cent mozzarella sticks NOW 6/6/19 GRAB SOME MARINARA AND RANCH TO GOOO & might as well get at Lmon Berry Slush !!! Freaking delicious read more

Since this location is close to my office and I don't get out much, I went and got a chilli cheese hotdog. Hips and lips from Sonic are my favorite. This sonic pretty much meets the standards. A few of their menu boards don't work on the mic, so I had to move. Quality and food are consistent. My order was correct and came quickly, even during rush hour lunch. Hey it's sonic. read more

I would love to enjoy this sonic more, but they never seem to know what's going on. I downloaded the app because I thought it would make the wait time go faster, but everytime I use it I sit forever then have to ask them if they're making more order. It's extremely frustrating. read more

Workers are very slow and unorganized drive through also has a long line would not recommend coming to this location. Speakers a very low for the ones that even work read more

The worst service ever. Servers were so beyond rude and never gave me the right order. Rude teenagers who just project hate. Food honestly isn't good either. read more

I just went to this sonic and ordered a chicken strip dinner and the gravy was like water and the cup only was 1/4 full of it and I only received about 15 fries. I totally felt ripped off. I live around the corner and I have been to this sonic around three times a week and this is not the first time that I have been disappointed. read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

Purchased oreo blast with xtra oreo's tonight about 9:30pm. Received a Sonic Blast that was pretty much plain vanilla ice team with a bunch of sprinkled oreos on top to hide the fact. completely disappointed and proven i should never go to sonic after 8pm. after 8 it's always half ass work or room temperature burgers. literally stopped by timewise to buy a pack of oreos! AFTER PAYING AN ADDITIONAL FEE FOR THEM FROM SONIC. read more

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Ordered a green tea lemonade and got a raspberry tea I believe. For the past three times I've gone they have gotten the order wrong. Today was the last day I go, to that location at least. Foods usually good but this location always seems to mix it up. read more

So disappointed in our visit to Sonic today. We took our orders to go, and when we got home (less than 5 minutes away) and opened our meals the buns were rock hard. I could literally thump them and they had a small thud sound to them. The cheese on the burger isn't melted at all, and the meat is room temperature. I cant tell you how gross these burgers look. On top of that the tots in my sons meal are cold. Like ice, I had to heat them in the microwave just so he has something to eat while my husband takes the burgers back. To be fair I have been to this location for drinks many times, and am always happy with the service and beverages. This lunch experience has however been very awful. read more

Horrible ! Last time coming here . They gave us old hotdogs . As you can see from the pictures . Waited in line for over 10 minutes for old food and old fries . This was at 5:00 pm . read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

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They do not wash there utensils after making each blast and cross Contaminated my sons blast with peanuts and he's highly allergic so now we're headed to the ER read more

When we got our shakes already melted and the shake everywhere around the cup not appetizing didn't even offer napkins.

I will not be visiting Sonic anymore. Every time I go they mess up my order. I am tired of always having an incorrect order. Good luck to Sonic, they have lost my business forever. read more

I pulled into a stall on Sunday afternoon. I was the only car. Only 1 in drive thru. I ordered a corndog and a coke. As I'm ordering, 2 employees were standing outside the door talking. One looked to be a manager. They both were swearing loudly and didn't seem to care about customers. Then after 10 minutes, I received my order. The corndog was so incredibly burnt that it was not edible. It was rock hard. So I pushed the button and requested a refund on the item. This location is absolutely terrible. Every single time. Slowest service. Waiting 30 minutes sometimes for 2 drinks!! I often see employees just standing around inside while 1 employee is trying to help customers. Managers do not care. Even their 1800 number doesn't care. Worst location ever!! Wake up management read more

Ridiculously slow for a drink and mozzarella sticks. Don't expect to get your food fast if you're in a rush. Glad I don't have to frequent this sonic often. I would never come. read more

Our order always seem to be missing something. Either that or we don't get the discount for some of the promotional items and have to call or stop by to get it fixed/refunded. Every time we get a blast, the candy isn't mixed in to the bottom, so 1/3 is just vanilla ice cream...shouldn't be charging so much for vanilla ice cream. read more

There were 5 employees sitting outside enjoying a good conversation as a i was struggling to get my order across to the obviously new worker inside. After repeating my order 4 different times they still proceeded to get my order wrong. Slowest "fast-food" place I've ever been to. read more

Well three strikes and they are out. We went for ice cream last night and once again were disappointed in the service, quality and cleanliness. Drove in tried to order no response were about to leave when someone came out to car to take our order ( two strawberry shortcake cones). Ten minutes later still no icecream and the staff is lounging inside some of them sitting on the food prep counter. Someone comes out and takes our order again this time we got the cones in about five minutes. Very disappointing, no cherry a tiny spot of whipped cream , a drizzle of strawberry syrup no strawberry pieces at all. And to top it off the cones were barely over half filled. Tried to get their attention and were ignored. So we left and went home. By the way a few graham cracker like crumbs do not come close to equaling a shortcake experience. read more