Since there aren't any Sonic's close to where I live, this was one of my rare times I got to eat here. This location was on the way (via the I-25N) to our trip to Colorado. It was funny since we just parked randomly somewhere not in a port and walked into the Sonic attempting to order. Then they had to explain to us that they only did drive-through, but ended up letting us order anyway. If I remember right, this was waaaaaaaay off the freeway and we had to randomly drive to find it. read more

Someone needs to do an overhaul of this place. They are never friendly, very rude to most every customer, they have no sense of urgency. Why in the world should you wait 15+ minutes jist to be helped and then another 30+ minutes just to receive my order. Can't complain to the manager... Because SHES the problem!! Poor customer service, food is ok if you get it fresh, but be careful or you'll get an ice cream thrown on your vehicle. CORPORATE HELP!!!!! read more

The food came out fairly quickly after placing an order. The parking lot is kind of wonky with the one way arrow making you have drive around and get stuck in the drive thru area. Very strange layout. read more

Sonic Drive-In - Burgers Near Me - Las Vegas, New Mexico

you can tell they don't like speaking to customers. Ive never received customer service as sour as this sonic. Go somewhere else if you can, theyre probably 10x nicer. read more

this is the worlds worst sonic. we sat in stall 7 for almost 30 minutes and were never answered. this isn't the first time either. it's happened 4 or 5 times to me personally. absolutely terrible service read more

These lil kids need new jobs. First the mics were all messed up at the ordering stations and the lady operating was pretty rude when she told us to speak up. So eventually we were at SCREAMING volume. And I (again) screamed my order only for the lady to get it wrong. Then when we asked for the RIGHT order. The recept was printed with the wrong order and we were not able to get the ACTUAL meal. Also lady was kinda rude when we asked for the right order. All these KIDS are very impatient and seem to quite literally HATE their jobs and customers. Shout out to taco bell across the street for getting my order right with 1 try,working mics, and not the requirement to literally scream for ur order and get it wrong. Thxx taco bell read more

Waited for 10 minutes at the speaker at the parking spaces and was never acknowledged. Then waited in the drive thru for another 15 minutes before we could order. read more

It seems like every time I come to the sonic they can't properly make their drinks right .I would give the customer service at zero out of 10 every time I order the number one the fries are always cold so I have to request the fries are fresh which they're still not made fresh. Moral of the story I just stopped eating here. read more

Would rate it zero stars. Pushed the big red button and sat for 20ish minutes with no responses. Lots of other cars in the lot that did not look to be serviced. Peeked inside and it looked like a ghost town. My review is purely on the experience, as my wife and I left after nearly 20 mins of waiting to go to the Taco Bell across the street. read more

I ordered a drink via the Sonic app and got it 20 minutes later. Hardly any ice was in the drink by the time I got it I went through the drive through and explained that my drink didn't have very much ice in it and that iI had to wait quite a while for it. All I wanted was some ice to put in my drink. They wanted to charge me for a cup of ice. Then they argued with me about it and then told me it was because they're shorthanded. What ever happened with customer service? read more

Absolute worst Sonic I've ever been to. Traveling through from Colorado to Arizona and stopped in for lunch. Waited about 20 minutes after pushing the red button, but there was no response. Thought maybe it wasn't working, so pulled around and went through the drive through (was really craving those tots). Took almost 10 minutes to get to the window to pay. Once at the window, waited another 10 minutes for someone to collect our money since we were paying cash. Honestly, I think it was just stubbornness that didn't cause us to pull away and go somewhere else by that point. After paying , we waited about 5 minutes for the girl to give us the kid's meal, drinks and a hotdog. We were still waiting on two burgers, two order of tots and an order of cheddar peppers. The girl came back to the window a couple minutes later and asked if we needed something else..... we reminded her that we were waiting on half of our food. She found the bag sitting behind the register and shoved it at us. Now, at this point, I had absolutely no faith in these people, so I checked the bag to ensure we had everything.. and lo and behold.. no tots! We knocked on the window several times. The workers inside glared at us every now and then, but mostly ignored us. Finally an older lady that we hadn't seen earlier opened the window and asked "what!?" My son, who was driving, told her we were missing tots. Her response was unbelievably rude and condescending! She said "we don't have any right now!" And glared. I was surprised by the venom in her voice and told her "well we paid for them..." in which she retorted "I understand that but they are DOWN right now and you're going to have to wait!" At that point, she slammed the window in our faces.. so we sat and waited... again. After just a few minutes, a young, scared looking guy handed us the bag of tots. All and all, we were at this Sonic for about an hour, in which time we noted that several smarter, less stubborn people pulled out of the drive through for a better place to eat. At least I got the tots. read more

the service was terrible at best the car hop was very rude. the mic didn't work well. we had to shout our order in. we got a wrong sandwich. they wouldn't re do it. never got a refund for wrong sandwich. We finally went to Toco Bell to get food Never stop here again read more

horrible. drive thru line was so long we decided to go to the parking spaces. the employees never acknowledged us when we pressed the red button we waited for about 10 minutes and then decided to go to the drive thru as no one assisted us. it gets even worse we're in line for maybe another 10 minutes and when we finally go to the box to order, again no acknowledgment we had to yell at the box only to be told to wait longer. once we were able to order we asked a question about a holiday coupon and they said that was fine as we continued to order they interrupted us to just order at the window so essentially making us wait even longer. we ended up leaving and going to the McDonald's down the road. horrible service. I swear we were there for more than half an hour. read more

We have been in the drive up lane for over half an hour. No one in the car hop area is being served either. Appalling! Wish I could give you a zero. As soon as we could get out of line we went to McDonalds. Where it took less than 5 minutes. read more

We ordered a chicken sandwich with green chile and cheese, and did not get the chile or the cheese. They argued with us about getting the sandwich right. read more

Extremely horrible service from THAT ONE BITCH. She purposely did not give me and my friends our food because she has some beef with the person who was driving. She just stared at us and then called the drivers little brother a nigger read more

Our first time trying we love it and staff is friendly we will definitely be back and definitely recommend

I just went through the drive-through. Told them at the intercom a large unsweet tea add lemonade. I get up to the window. They asked me "what was your drink again" and so I tell the girls again, two times how it was supposed to be made. And they gave me just a sweet tea. I don't drink sweet tea. read more

The drinks were OK but the rest of the experience was slow, cold, and wrong. We ordered 3 meals and every one of them was wrong. And then what we did get was cold. That was after having to wait way longer than we should have. Not only would I not suggest any patrons going here, I'd suggest the owners replace the staff. The girl at the window needs to slow down and listen to the people ordering. She rushed us through our order and talked over everything we tried to say. It's no wonder everything was wrong. read more

Can't handle the lunch rush. Lose app orders even when the screen says it's being delivered. Other times the Red button gets a "be right with you" reply and they don't get back to you. Wait 10 minutes and go to the drive thru, same "be right with you." Understaffed or mismanaged, one of the two. read more

Okay, I wrote off sonics a while back due to their widespread lousy food standards. The Las Vegas, New Mexico sonic is an exception. Their hatch green chili cheeseburger was quite delicious. Had three in three days. As far as a fast food joint, this one is as good as you can get in the area. read more

10/21/19 Normally sonic has amazing staff but for some odd reason I guess this particular location didn't. I drove up to the window and was greeted by this lady named Crystal. She wasn't friendly and had a attitude. She handed me my order and before I got a chance to ask for ketchup she slide the window shut. I just waited until she came back around and to my shock she rudely opened the window and said, "what do you want?" I nicely asked for ketchup and she got some and tossed it into my car and proceeded to walk off and slam the window shut. I've never been treated so rudely. I called the manger and he didn't really seem to have much concern about the whole situation. read more

A welcome sight. We were going through Las Vegas and had tried to stop at another popular establishment, only to be told it was going to be an hour wait on a Saturday afternoon. This location was a little tricky to find, as google maps didn't quite pick up on it and led us on a wild goose chase. Fast forward. Not only did they have Hatch chile, but the cheeseburgers came out hot and delicious and the chile sweet yet just hot enough read more

Took them 20 minutes to get us 1 shake, the shake was melted by the time they brought it out

Nasty food and service, food is cold service was bad, manager does not care. The manager need to step up and train his employees how to cook and how to provide better customer service. He does not seem to care. I got a stack of tomatoes in my burger poor service. This manager will be losing business because of his untrained employees And bad customer service. What happened to the good old sonic. read more

Sonic Drive-In - Burgers Near Me - Las Vegas, New Mexico

Horrible service. It took 20 MINUTES to get the food. When we finally got it, the food was cold and limp. Gross. One of the hamburgers was all mustard, barely digestible. They totally missed two of our meals, and an entire limeade. We paid for food we didn't even get, but we were so disenchanted with the experienxe that we decided to just go get more food at the Taco Bell next door. Came out hot and quickly, unlike the food at Sonic. I work in a restaurant, so there are no excuses for that kind of disregard and carelessness. If it takes a long time, AT LEAST make sure all of the food is there. Won't be back. Love Las Vegas, though! read more

I use the app to order ahead and I never have to wait more than 5 minutes. The food is always fresh and the workers are friendly. This would be a 5 star review but the staff needs to be trained on how to accept mobile payment from the app through drive thru, as I had to cancel an order because the manager didn't know how to accept the mobile payment from the app. read more

Only reason they get 1 Star is because I have to at least pick that. THE WORST SERVICE EVER!!! Starts off with giving us a carrier for our drinks, we hand it back to her after we take the drinks. Thinking they could reuse it. Girl throws it on ground completely irritated with us. We have done this plenty of places, and have NEVER encountered such rudeness! The she screws up our order. Other gal argues about what we ordered, finally she gives us the correct item, order was still messed up. Needless to say, we won't be stopping back through this crappy little rude town. We've never had kindness here. I'm sure there's plenty of towns that would like our money. Don't eat here. read more

Why does it take so long to get 2 drinks at this location. They are so slow no matter what time of the day or night.

While they got our order right, it took a long time to get said order. In a pinch this will do, especially since the "taco bell" next door sucks. read more

I ran here at lunch for something quick. The service was fast, but the chicken was cold and tough to chew. The tater tots were also cold. I wasn't expecting a gourmet meal but the food should at least be warm. very disappointed, I was really looking forward to tater tots! read more

DO NOT WASTE YOUR MONEY AT THIS SONIC! Horrible food, smashed cheeseburgers hardly any lettuce or tomatoes and the bun was all cracked. You would think that was bad but my onion rings were greasy and soggy and broken into pieces. What a joke!! I walked in showed the mangers who all happen to be young, they tell me "oh sometimes the onion rings come out that way". I told her "Give me a break, I have eaten at Sonic before and no they don't, you guys are just lazy and take no pride in your work." Just stay away from there and don't waste your money. read more

Super messy, but pretty good Chicago dogs. I do agree that the meat is luke-warm, but I'm from NY which is bereft of these magical restaurants, so I enjoyed it all the same. Fiancé loved her milkshake (which was also sufficiently chilly...) read more

Stopped here on our way passing through to California. Goodness christ, I had to repeat myself nearly 8 times to order 2 combos. The food was not as good as the sonic I had had back east either. Needless to say, nothing particularly special going on here. read more

Do not come here. Horribly inefficient and no bathrooms. Cheeseburger was cold. Hopefully I'll not get food poisoning

Just went to sonic and ordered two lemonberry slushes... first they give us two pineapple slushes and we had to send them back. Then they gave us our "correct" order only to find out that they put no LEMON in our LEMONberry slushes. We call sonic to let them know of their mistake and the manager proceded to yell at us and tell us that we were wrong and that in order to prove that we were right we would have to tell him how exactly how our drinks should have been made. I have never had such rude customer service and will never support this business again. read more

Good service... Thank God directed us to a safe place to eat... Friendly cashier, she provided a great representation of the community.

I'd rather put toothpicks under neath my toe nails and then Kick a wall then EVER eat here.

Very poor customer service, they tried to skimp out on a meal I had payed for, in the end they took the receipt and still got my order wrong. Would not go here again if I had a choice. read more