The fries were extremely salty and part of the styrofoam cup was mixed into my Sonic Blast. I wish I read the reviews before stopping by. read more

Sonic Drive-In - Pieces of the styrofoam cup that were mixed into my SONIC Blast - Burgers Near Me - Madison, Alabama

Service was horrible. App did not work. Food was "blah" totally unhappy. So basically tried to place an order through the app. Got an error message that "items were unavailable" thought it was weird so I drove on to the restaurant. Told the employee the issue I had through the app and the employee told me they would honor it. Basically got the $6 smash burger meal and also a free reward (4 piece jalapeño poppers) in the app. Once I got to the window it was way more than anticipated. I questioned the price and was told would have to pay for the poppers. Showed my phone to the guy and he saw the message. Said he would honor the pricing. While they were making my order noticed I was charged 30 cents for toast that I did not ask for. Let the cashier know but told him not to worry about the price because I just simply wanted my food. After receiving my order did not get fries. When I asked about it the cashier stated that they could not order the free app offer so I had to get the jalapeño poppers and not the fries. Even though the receipt shows I should have gotten them. I just drove off. Not satisfied at all and also disappointed. read more

Sonic Drive-In - Error with online order - Burgers Near Me - Madison, Alabama

See all

The hamburger bun was very stale, disappointing . The burger wasn't very hot and the tater tots weren't very crispy

I visited the drive through at this store yesterday (a Thursday) with a coupon for buy-one-get-one free footlong coney. The girl who took the order (I believe she was new) couldn't understand me and asked me to pull up to the window. I drove to the window and a young girl in a blue shirt was standing at the window, made eye contact and promptly turned her back to me. After a few minutes, a slightly older girl with long hair and a red shirt came up to the window register and made a great show of making change or something else at the cash drawer. She did not make eye contact, either. At no time did either employee greet me or say anything like "hold on, please." After 5 minutes, I said goodbye (the window was partially open) and left. To the Owner/Manager of this Sonic: You should consider fixing this problem. By the way, I am white and both of these employees were black - figure it out. read more

Incompetent employees. I ordered one chicken bite and a bottle of water and the lady acted like she couldn't comprehend that and made me wait 10 minutes and still forgot my water and acted like she had to re-log into the system when I had my receipt that showed I just need a water. read more

This Sonic, which is conveniently located near our home, used to be very reliable. The food was consistently prepared and delivered with the expected quality. Lately, my wife and I both noticed the quality of the beef used in the hamburgers has diminished drastically. It's so bad, we just don't eat there anymore. There are plenty of options to get quality beef hamburgers at similar prices. If this is the new norm, we are done. read more

I went to this sonic drive-through last night to use an offer I received in an email from SONIC. When we made our order at the microphone, they didn't know about any discount and told me to drive around. When I got to the window, my husband and I were completely ignored. The window was never opened. We waved at the people inside. The cashier was counting money in the cash drawer and two other people were working inside. All three of them saw us, actually made eye contact briefly, but totally ignored us. We tried to get their attention for about 10 minutes. There was no one behind us in the drive-through so we couldn't tell if they waited on the next car. But we left, very upset because we like SONIC very much. But we won't be back to this particular SONIC. Ever. Again. read more

I ordered a chicken sandwich and it was burnt I asked for a refund, but they tried to make me pay for another a gave them their food back and said bye read more

Service was very friendly. The stall I ended up in didn't work meaning they couldn't hear me and the card reader didn't work. Although the staff were very friendly the order took a while to get. I got a milkshake and a medium fries. The order of fries was microscopic. Also they should put a sign on the stalls that aren't working. Correctly. read more

Sonic Drive-In - Sign - Burgers Near Me - Madison, Alabama

25 minute wait in the drive thru at the speaker box and was never spoken to, had to give up.

Terrible customer service. Kept us consistently waiting for 15 minutes in the drive through with one car in the lot for food

As others have said this Sonic has gone downhill. Decided to give another chance - ordered chili cheese coney and tots and my date ordered a cheeseburger, no onions, no lettuce, no tomato, and add chili, with fries. Tots and fries were both burned and inedible. Rubbery cheese outside of chili dog stuck to bread. Cheeseburger was dry, did not have the chili as ordered, and instead had everything on it that was not supposed to be there. This was my last time giving them another chance. Will not be back. read more

This is the WORST sonic I've ever been to.... At every angle. WHAT IS THE POINT OF THE MOBILE APP IF I STILL HAVE TO WAIT IN THE LONG DRIVE THRU LANE WHEN IVE ALREADY ORDERED AND PAID!? This happens every single time and the ladies come out so so rude to tell you it's pointless to use the app. Do you know how many places other people can go to eat!?! Deleting the app, and won't be back. read more

I took a pic of the line, because well I was in a wonderful mood and it amused me that everyone wanted sonic.... Or so I thought. I should have paid attention to the fact that no one was parked in the lanes. I ordered a simple 2 corn dogs... sat at the window for 10 minutes waiting, it only take 5 minutes to cook a fresh corn dog. I kind of think 10 minutes was a exaggerated wait. I'm understanding, I get it, Covid, ok ok people this "we're short handed because Covid is getting ridiculous. Prices on everything has gone way up, people need work, hire MORE HELP! Will give them another shot because I strongly believe everyone has a right to a bad day. read more

Sonic Drive-In - Everyone is craving Sonic - Burgers Near Me - Madison, Alabama

EPISODE #37: THE TWILIGHT ZONE - My experience at the Sonic on 3763 Sullivan St. in Madison Alabama convinced me that yes, the minimum wage is too high. We drove up to the drive through and waited behind an elderly lady in an oddly oversized truck. After 5 minutes of crickets, I noticed the woman's facial expression had not changed nor had she shown any movement. I was tempted to go up and poke her cheek to check for signs of life,... but decided she may be armed (this IS Alabama...). After another 5 minutes of immobility I drove from around her and went to the window to see if there were actual humans inside. The scene played out again this time with an even larger truck with windows so dark a Black hole would be envious. Same crickets, same immobility. I parked the car and attempted to enter the main building where, I assumed all the activity should be. I was approached by 'Sarah' and informed they were severely understaffed. So I went back to my car and ordered from the little booth I drove into: 4 corn dogs, an all-American dog, and a Hot fudge Sunday. The speaker crackled to life and the voice on the other end said (in an undecipherable dialect) ............... "we don got no Hot Fuj". "OK, I'll take a chocolate Sunday" ..... We don't got no choklit "How about caramel?"....... don't got none that neither "What DO You Have??" ..... we got 'niller ass cream "fine I will have some of that"........ u wont cup or cone? .... this isn't happening I thought. After an amazingly brief time, a freckled faced young Cherub delivered our order to us and spoke in stunningly clear English, "thank you so much for your patience and order. May I get you anything else?" Befuddled by the linguistic redirect, all I could do was just shake my head no. Upon examining our order, we received two modestly warm corn dogs, what I hoped was a hot dog, and an oversized 'cup' of plain Vanilla ice cream. All this for $7. I decided the juice was not worth the squeeze for this and just drove off towards home. Today I have learned: Fast food is anything but... Minimum wage exists for a very good reason... People with certain IQ ranges cluster together (not unlike barnyard animals)... Aliens DO exist; they are in Alabama..... And if we're hungry, go HOME and eat! read more

Absolutely disgusting!!! My son wanted to take me out for a Coke with some cream added. It took such a long time even though there was no one in front of us. Looked like workers were just hanging out and talking. The WORST part was the cashier who took our order. As the Coke was overflowing because of the sweet cream, he scraped his finger across the top of the cup to shave off the foam. Workers that work there - we can see what you all are doing. Please treat your customers with the respect that you all would want. Thank you for considering. I have been here many times. Sometimes it is perfect. Most times it is super slow with workers just hanging out. read more

OK usually when I go to sonic, the food is pretty good but this place was horrific. The burgers were over cooked. The order was wrong and the tarot totes tasted like to grease had not been changed in like at least six months. Will never come to the sonic again. I'm very disappointed in the service is was also pretty bad. I mean they didn't say hello. Thank you, goodbye,have a great day or anything, just gave me my food and turned around and walked off. I am surprised they handed me the food and didn't thrown through the window. read more

With the way things are, it's understandable to be frustrated HOWEVER, when I made my order tonight the young lady that was working the window was very unenthusiastic about being at work. There was no greeting just, "what can I get you". I politely ordered, loud and clear so she could understand me only to be met with mumbling and no customer service; "pull around" was how the order ended. I totally understand what it feels like to work thru frustrating moments but the customers are not at fault; especially ones who greet you with smiles and no attitudes. If working under this pressure is a problem, sonic isn't the right place for her at all. I will make a corporate complaint because this is the 3rd visit to this location that I received poor customer service. I will add, the other lady working the actual window had a much more pleasant demeanor. Even though our order was incorrect, she didn't hesitate to correct it with no attitude. She repeated the order to the female who took it & she responded "ugh ok". read more

The wait time was extremely long. But my drink tasted pretty good. I order a strawberry limeade

Easy to order on the app and check in. Food was accurate and staff was friendly. Service was slightly slower than most, but not terrible. It took about 10 mins to recieve our food. We ordered 2 blasts and a mozzarella stick. read more

This Sonic location is located in a high traffic area with a difficult entry and exit to Sullivan Street. Also, their speaker system doesn't work well and you usually have to yell your order. Finally, it takes a long time after you hit the red button for them to take your order. read more

So I usually don't waste my time on a fast food chain, but this one is going downhill quickly. I pulled up to the speaker only to wait around 4 minutes before I was even talked to. So I finally get to order my lunch and pull up to the window. I sit there for another 11 minutes before I get my food. I would have driven off if I hadn't paid, so I continued to wait. I get my food and I reach in the back to give it a quick look. I find that my tots look like there were from yesterday. They weren't hot, and were all torn and shredded. I open the burger up and it's just as bad. Cold, and sad looking. I was hoping in my 15 minute wait that I'd at least be getting some fresh food out of it. What a disappointment. It'll be a long while before I head back to this Sonic. read more

First visit: Came half an hour before close and was told they took their ice cream machine down for the night. Manager called to apologize, but said that they allow that to happen before they close. The female manager was extremely rude and unprofessional. Second visit: Got a sonic blast with Oreo and butterfinger topping, got charged the extra .50 for the butterfinger and all I got was Oreos in it. No butterfinger, not even a crumb. read more

Sonic Drive-In - Burgers Near Me - Madison, Alabama

I usually try to give credit where credit is due, however, I am so disappointed with this franchise! They were very disorganized and looked to be understaffed. I felt bad for the workers. First, I clicked the button at one of the ports rather than going through the drive thru. After 10 minutes with no communication, I decided to go through the drive thru. After in the drive thru, it took around 15-20 minutes to get a Vanilla Coke. I am just glad I wasn't in a hurry. I was as gracious as possible to the worker as this is a management issue and not their fault. My advice to anyone who is looking to go here, make sure you allow for 30 minutes to get your items. read more

This sonic on wall Triana highway in Madison is the worst. Always at least a 20 minute wait in the drive thru and staff is rude. We got two of our 4 drinks and staff is nowhere in sight as we wait in our car. read more

So, what is going on with you all and not having onion rings??? And as good as y'all make them. I've been there 3 times in the last couple of weeks and you have none. And you state, 'oh, we've just not made any' like you don't want to bother with it. What the heck? read more

Cannot understand the guy at the window. He talks too fast. We had to have him repeat everything. If you're working the drive through, you need to take time and speak clearly for people to hear. It's already hard enough through the speaker. Help the customers out. It's not that hard. It's your job. You have one job to do. Try to do it well. They were also out of chocolate shakes which is what we came there for. On the other hand, we paid for a small and medium shake but they gave us two mediums. So there's that. read more

This Sonic stay away from. They rip you off by filling the cup with ice and little drink. Their hamburgers are served cold as experienced within last 10 minutes. Their sweet tea is not sweet and their peach tea is bitter and not sweet. We can compare this Sonic to the one off of 72 that we went to last weekend - in a burger mood and all. 72's location has slower service but their food and drink was on point with no complaints. Sullivan Sonic Sucks. read more

Sonic Drive-In - Burgers Near Me - Madison, Alabama

Had an unusual experience in the drive-thru, or maybe it is usual at this craptastic place. I pulled up and there was a long wait, finally someone said "go ahead"... no "hello" or anything, which is odd. I asked for a medium chocolate malt. She came back and I think she said "we ain't got no malt". I didn't quite understand the mumbled response so I asked, "did I just hear you don't have any malt"..... all I heard was crickets and I gave it about 30 seconds... then I said "alrighty then, never mind" and drove off. Weird place. Reading the other reviews, probably a good thing. Sonic corporate should shut this place down. read more

Terrible service Cold food 20 min wait time Asked for manager and the staff hung up 5 cars came in behind me and got service quickly read more

This place should just close. After pulling in and waiting for sometime we were told they were doing drive thru only. We went to the drive thru, placed our order and when we got home it was wrong. Went back to get the correct order and I was pulling out I checked it and had to make a u turn because again it was wrong. Was told they were out of certain items that we ordered yet they couldn't tell us that the first two times we went thru. This location is absolutely horrible for service and I can't say much for the food that I looked at. Does the owner even care? read more

Their food is great but the service is slow! We sat in line for at least 45 minutes before reaching the window. I wouldn't recommend if you are short on time. read more

This is the slowest Sonic I have ever been to. I ordered my food and placed an order on amazon at the same time, guess which I got first.

Don't recommend this location unless you've got 45 minutes to kill. Places the order online, but when we got here the check in wouldn't work. We tried pressing the button at the stall and waited over half hour for our food. When we got it they brought the drinks and no food. When we tried the drinks it was just colored water for Dr Pepper because they were out of syrup AND carbonation. Sonic generally has pretty good food but the management here needs to be thrown out if they can't stay on top of orders. read more

We sat at the drive-thru for 15 minutes waiting patiently and no response from any employee. Nobody was being helped! Ridiculous! How do you stay open?!?! read more

I don't understand why the staff seems to always struggle at this sonic. I order the same thing all the time. Staff member asked what sweet cream was? Like I don't know? I don't work there . This location always ends up screwing up my order no matter what it is. The staff are rude. And there excuse is no one wants to work. ‍. I would recommend you go to any other sonic but this one. I'd like to know if this sonic is owned by the same person as the rest in town. If so he should close this one down and sell the prime real estate. It's terrible. read more

chairs were placed inside the stalls, waited for a good while, until we reached the ordering stall and waited another 10 mins a good hour past by till we just went to another restaurant read more

Worst Sonic in the region. There will be 2 cars in the drive through and it takes 20 minutes for them to ask your order. Half the times I come here they are out of onion rings. They could take some notes from the Countyline location which is ran like a well oiled machine. I would not come to this place it if wasn't convenient to me. They really need to overhaul management of this place. Service is broken here read more

I typically don't write a review... but this sonic in particular deserves less than a 1 star Rude staff... we waited 35 minutes for some chicken strips, tater tots and a Oreo shake... I paid with my card or I would have just left read more

We pulled into the lot and pressed the button to order. We had waited 10 minutes before they told us to go through the drive through. We have waited in the drive through for about 30 minutes before we were asked to order. There are not that many people here trying to order. It looks like they are way understaffed. Only about 3 people in there. Food was fine though. Just a LONG wait. read more