Ordered a smash burger and a footlong. Got a footlong with no chili and the cheese looked like someone just dipped their finger in the cheese and smeared it across the top.. didn't even get the burger. $40 order. I don't eat fast food a lot at all and I almost crashed out over this. Never again sonic... Never. Again. read more

Worst sonic I've ever been to car hop guy hands were completely brown and he was very unkind hair in my food took 45 minutes. Asked for no lettuce on my chicken sandwich and I opened the packaging and lettuce was spilling out of the sandwich. Not napkins so I got mayo all over me from getting the lettuce off. Worst sonic I've ever been too. read more

Stopped in Sonic on Lamar Alexander parkway to get Sonic blasts. Never answered the order box. I moved to a different place and they still never took my order. I went to the door to speak with someone and nobody would even come to the door. This is the second time this has happened. I guess you have to do a mobile order to get waited on. Never going back! read more

went back to sonic @Lamar Alexander parkway in Maryville today. they had a delicious and fresh hot pretzel the other day, so I decided to eat there again today and try the refresher drink, and get my favorite slushie! I ordered a jr. bacon burger and paid extra for lettuce, and again extra for tomato. I got neither! My burger tasted like it was made yesterday, my pretzel was hard to the point of there's no way I would have served that to anyone! The wavy fries were at least warm, and I ate those there. I wish I had checked my burger, because I didn't get what I paid for, and it tasted old. For the prices we pay for food, it should at least be edible! read more

Just drove thru Sonic for the first time in a couple of years to get a couple of breakfast burritos. Was very confused with ordering, can couldn't hear any responses on the drive thru order box. Told them what I wanted ( 2 breakfast burritos with hot sauce) paid close to $9!! Got home with my order... no sauce! And the burritos were absolutely terrible tasting!! The sausage and eggs were waaay over cooked and dry and the cheese tasted like that cheese that comes out of a can...the burritos in whole were so tasteless! Simply awful!! Does anyone who comes up with this food idea actually taste them??? Well, it'll be a very long time before I go there again for sure!! read more

O banana splits , no cones for ice cream WTH person taking orders has no personality read more

I love this place. I'm a burger lover and picky about it. Your burgers are absolutely the best. Warm, juicy, cheesy just yummy. Never had a problem thank you for a great product line. read more

I placed a mobile order this evening and once the order was picked up & I got home it was to my surprise that the popcorn chicken was not in the bag given to me. I ordered a popcorn chicken meal. How does one not put that in the bag? I don't know. Can't fix stupid I guess. Once returning to the sonic to inform them of this they bring me out the popcorn chicken that I didn't get upon my first arrival. I get home to eat it and the chicken was still frozen on the inside.The last time I went to this sonic they messed up a simple order but they were busy so I figured that's why. Now I know it's just a bunch of incompetent idiots that work there. On top of that all of their employees have a bad attitude. read more

Extremely slow. I've been here 10 min and still no response at the menu board. Can't comment on food because I'm not sticking around any longer. read more

If possible I would post zero stars, but that's not an option We have visited Sonic hundreds of times over the years but have had 2 terrible recent experiences that require posting about. I am diabetic. I can't drink anything with sugar in it, like regular soft drinks or milkshakes. Twice recently I ordered diet limeade. Twice it was made as diet cherry limeade, not limeade, and I sent it back. Both times on the 3rd try, the limeade came as regular and not diet, but I didn't know it at first. It is not always easy to tell the difference between diet and regular, since they both have limes in them. I drank the supposed "diet limeade" which shot my sugar up very, very high and took hours to get back down. When this happens I get bad headaches, feel sick and hot, and it is harmful to my body I am very very disappointed that the orders which were both in writing and confirmed orally, were wrong! Twice! Anyone on a Keto diet, a low calorie diet, or a diabetic diet who orders a diet drink should be able to trust that's what they're getting. I can't trust this anymore... read more

0! zero stars. Lost the order. Arguing with them to reverse the charges on the credit card.

Absolutely horrid service every time I come here. Last week I stoped here, pushed the button, waited 20 minutes, no one had yet to say anything and at this point was gonna be late for an appointment so I left. Today I stoped hoping it would be different, I waited 15 minutes for someone to take my order of a drink and popcorn chicken. Once it was taken I then waited 35 minutes for it to come to my car. I understand staffing issues but this was just crazy. read more

I'm a dasher and I went to get two orders. First they didn't label anything on the food so I had no idea. Second, when they gave it to me they said the wrong person for that order. Third they handed me the wrong stuff for the person. Absolutely horrible and messed up my dasher order for the customers. Please fix this shit read more

was sitting at a stall for almost 10 minutes without my order have even been taken yet and I noticed that every stall directly next to me has been taken care of except me and they all arrived after me So after those 10 minutes, I decided to move to another stall And my order was taken a lot quicker by manager named GABE. i tried to tell her that I think something was wrong with the stall because I was there for almost 10 minutes and my order was not being taken her response was "it wasn't 10 minutes i didn't take your order because i was busy your total is 8.93" in VERY blunt tone, i was stunned at the customer service I just received So I called to the store to speak to a manager lo and behold it's gabe. She's immediately going off the rails Calling me crazy and saying, I need a therapist in probably the most ratchet and trashy tone i've ever heard come out of a MANAGER. After her having her little meltdown and calling me crazy swearing at me and saying that I need a therapist I just decided to drive off because i was to stunned at the service i received BY A MANAGER NAMED GABE! read more

I would like to say this complaint about a boy named dokta that works at the sonic and was a rude , careless worker , who FROGOT our drink and then argued to give it to use and lied and said he gave it to another car on accident , bad service read more

Shitty! They refuse to open the bathrooms, at it is packed with highschoolers that just sit there without getting anything

Sorry for the horrible review but our last visit was a nightmare. We pulled in and pressed the button. Waited for 5 minutes. Button turned off so we pressed it again. 5 minutes later and after the two cars in front of us had left with their order, it went off again. We managed to grab the attention of a server and explained to her the problem. She said they were having problems with the credit machines. She pressed the button again and started its working and said to wait. Another 5 minutes later the button turned off, we grabbed the lady again to which she told us to go to another window. After going to another window we order. It wouldn't allow us to then pay, so we tried to pay using their advertised app. Well guess what, it wouldn't let us pay for ours without us paying for the persons that just left from that window. Then we paid for ours! We told the same server as before the problem, she then had to go check to see if it had gone thru. After we waited for her to come back she stated that it had not been paid, so we paid. It wasn't until it all cleared the bank that we seen that Sonic had charged us 4 times for that nightmare of a visit. One would think that after waiting that long we would have possibly got our 3 drinks for free or at least half off. read more

Ordered 5 orders of Cheddar peppers. My wife asked for extra buttermilk rand and they delivered zero

Had a gal take our order, she was in training, did an excellent job. The order was correct and everything was done correctly. Kudos to this establishment!!!! The hamburgers were hot, done correctly with rhe right condiments on them. Tator tots were fresh and hot. Perfect. Will return here!!! read more

If Heather O. opens a Sonic, I shall frequent the establishment. There is nothing like it in Boston and I do so miss it. You get to sit in your car and eat corn dogs and a chocolate shake while listening to Tony Basilio talk UT sports. Doesn't get much better than that folks. It is a required dining experience when I go home to visit family. Although I haven't had the breakfast yet, those sausage biscuit dippers are high on my list of things to do. Because I am anal about such things... The procedure for the uninitiated: Drive yo cah up to an ordering stall. The menu is on each individual ordering station (tip: look both left and right to get the entire menu). Press the button to order and the little girls (sometimes on roller skates!) will bring you your food. The most you have to do is roll down the window. And that's that. read more

You know a restaurant, either sit down or fast food, is a bad place left best to avoid when my situation occurs. I had to break into my box of goldfish because it took so long for my food order to arrive. I am diabetic and by the time my food arrived to my window, my blood glucose was 41 mg/dL and falling. It did not help matters when I did eat my food, and it was tough and old, and cold. I will not be returning to this Sonic. read more

I'm seriously considering quitting my job and opening up a Sonic in the Boston area as a Public Service. You see those adds during College Game Day on ESPN for Sonic and its such a c*ck tease. Ugh! Sonic Rulz and I don't think the cold weather in the winter would make it unsuccessful around here. It gets cold in Tennessee and I've still gone to Sonic, sat in my car with the heat on, and enjoyed my grilled cheese, tater tots, and vanilla malt milkshake. read more

Came to just get a cherry limeade it took over 15mins for a drink! A car pulled up next me about 10mins after I ordered and they got their food order before I got my one drink! Wow! Not happy! read more

My family and I always eat at this sonic with no problems until today. There was 4 people waiting to order and when we asked the car hop if the menus were down bc we had been waiting for 5 -10 min to order. We were yelled at and said they were busy. Yet they were only 10 cars in the Sonic parking area. Obvisouly they need to get their stuff together. I am a server and 10 cars is nothing to stress about. read more

I stopped at Sonic at 1523 E Lamar Alexander Pkwy on Aug 31, 2016 at five fifty PM, to pick up my dinner. I ordered & the cars beside me pulled out & left & two more cars pulled in & ordered. At six 10, the car on my right got their order & left. I stopped a carhop & asked her to check on my order. At six fifteen, I called the order button again & told them, I still had not got my order, & the people beside me, who pulled in after me had already got their order & left. They said they would check & it would be right out. Then the people on my left got their order & left. At six twenty eight, I still had not received my order, so I pulled out & left. I figured after sitting there for 38 minutes, I was done. I tried calling the Sonic after I got home & again this morning but got no answer. Just wanted to register a complaint. After two call in's & telling a car hop, & still not being served, that was pretty crappy. I could have looked over it, if my order was misplaced, & then served, but I was never served, & I wasted 38 minutes. I use Sonic a lot, but I may avoid that location if the service is no better than that. read more