I ordered ice cream and it came back melted. Not even a little bit but all the way melted, horrible service please don't come here.

The ONLY reason I'm giving this location 1 star is because I can't give it ZERO stars. I was there at 4:20. Placed online order but got a message "not accepting online ordering at this time" so I go to two different stalls neither one of them are in working order. I go to a third stall and find out that their credit card debit card machine is not working cash or cash app only. Cash app was to be paid to the manager. That's pretty sketch. So I find cash in my wallet and she brings my drink at 4:32 and she tells me I can't have the happy hour price because happy hour ended at 4:30. I asked her to ask the manager to give me happy hour pricing since it was failure on their equipment as the reason the time ran out and he said "no". I was there trying to order 10 minutes before happy hour was over. So I told them to keep their drink and I went to a different Sonic. TERRIBLE CUSTOMER SERVICE AND CRAPPY EQUIPMENT. read more

This location Refused to give me ketchup. This location is absolutely terrible. I love sonic but won't be coming back to this one.

I asked for 5 packets of mustard I didn't even get one for the corndog and not even one packet of ketchup for 2 orders of fries the order was ‍‍‍‍‍ read more

Literally ordered a large mozzarella stick and a medium slushie. The guy repeated the order to me. The order comes with a small order instead of large I told them I ordered a large and they said the computer wouldn't let them select large and they would just give me the difference for free then came back and said they couldn't give it to me for free I'd have to order another which would have made me pay double. Won't be going there again read more

Worst shake I've ever had. 52nd is way better quality wise. Got a peanut butter shake that tasted like pure syrup. Hardly any ice cream. Way too much whipped cream. Won't be coming back to this location. read more

Trash!!!! They can't get an order right, EVER! Their ice cream machine is ALWAYS down! The people are rude and scary looking, It's just all around bad! Take the time to just drive further to a decent Sonic or go to Stars. read more

I'd give it a zero if I could. Been here only twice in the four years I've lived. DISGUSTING both times! The food is always over cooked and tastes horrible. My dog won't even eat it. And they're always out of their drinks/slushes. Don't waste your money here! Worst sonic I've ever been to! read more

It took 20+ minutes for 6 drinks? It wasn't that busy?? We had to repeat the order cuz the car hop needs a hearing aid. The order came out dripping all over the car and our clothes. The drinks were made properly with the exception of mine, of course. I ordered a large blue coconut slush. Idk what flavor they gave me but it was a medium, not a large. I do not recommend this location!! read more

Glad staff was wearing mask. Hotdog had cold chili on it. Ocean water was flat. Fries where old. read more

I am a big, No, Huuge fan of Sonic, I almost go to sonic every other day. I love most of the items on the menu. The Hamburger is still on top of my list of Best hamburgers ever. The breakfast burritos are suuper! The Coffee tastes just perfect, and better than Starbucks in my opinion The only down side to it, is 8 times out of 10 they get my order all wrong and messed up in this branch, and this is my only negative feedback about this sonic place. read more

Sonic Drive-In - Menu - Burgers Near Me - Odessa, Texas

This is seriously the worse Sonic Drive-In. Please, never come here! A few months ago, I ordered a drink and it was wrong and I even had my receipt. They told me that I would have to pay for the same drink again to get my order correct?! Like what company does this?! I came today willing to give them a 2nd chance and my drink had no carbonation to it and the guy said sorry that you had to wait for 30 minutes, we forgot about you. Like seriously?! What the hell. I can't believe that I even tried to give this Sonic place a 2nd chance. Please, save your money and time by not going to this Sonic. Their so unprofessional to force me to pay for the same drink twice. I guess like the old saying goes, "Fool me once, shame on you. Fool me twice, shame on me." read more

Service was very rude and slow i rather go across town to the other sonic than to visit this one again staff needs to get fired and hire a new team read more

Sonic Drive-In - Where's the lettuce? - Burgers Near Me - Odessa, Texas

I wish I would've read the reviews before going to this location. Peanut butter shake, more like peanut butter ice cream, ice included. Reese's Sonic Blast also had a blast of ice... and powder. Try another location. read more

All I did was order 2 drinks I've been coming here for 4 years an never has it been the bad!! The guy kept saying cheese burger and I said no 2 cokes oh ok a Sunday NO!! They bring out my drinks and it's completely wrong!! They need new people who know how to take an order. I've worked in fast food and it's not hard read more

After pulling up to two stations that didn't work we found one that did on our third attempt. No signage on either of them that would let you know the were inoperable. We ordered 3 drinks and waited 35 minutes only to find our drink wrong. Instead going in and getting the correct drink she could have brought it back out immediately yet she waited until another order was ready to be delivered. In total was there almost an hour. read more

I go to Sonic several times a week. The service given when order is taken is rude. Today I ordered two soft pretzels and requested the sweet glaze dip instead of the cheese dip. I was told no. I said my grandkids didn't like the cheese and asked for the other. I was told it was policy you could only have the cheese. Policy????!!!! Then my order total was 6.64. I gave her 10.04. When I asked for my change she said I only gave her 6.04. She was not concerned that would have been short .60 she just wasn't going to give me my change. This is a lady that I always tip $2. Will not go back to that location. read more

Super slow service is the norm here.( I'm talking 10 minutes for one drink type of slow.) Twice I've ordered a "real ice cream" product and been told their machine is out of order. Long for the good old days when you could get a decent combo meal and drink @ sonic for under $5 and they had it to you almost before you had the money ready. Maybe I'm the dummy because I keep giving them another chance. read more

45 minutes to get my burger just now. The service is always terrible every time I try to give it another shot. I live super close so I try to come get a quick bite, but always have not just lengthy but rude service. Gross every time. read more

Has got to be the worst fast food place I have ever gone to. Just waited 30 mins for my order. The guy asked me what stay I was in. Food was stale like it had been under a warmer. Do yourself a favor and Drive one more mile and go to 8th street . read more

Ordered a large unsweetened iced tea. Response was "I can't hear you" and she hung up. Never returned to try to take order. After 10 minutes, we left. read more

No one inside this Sonic responded to the red button. In the meantime we watched 3 employees sitting in the park bench outside smoking. At one point the girl with purple hair leaned over and spit. When they finally walked inside they all threw their cigarettes on the ground. We waited a few more minutes and still no answer to the red button. So we left. Will find a different Sonic location. read more

We came to Sonic on JBS Parkway after the Sonic on 52nd failed to meet our needs....this one was not much better. Sat at another bay for 10 minutes waiting for our call to be answered. We finally moved to a different bay and the person working the speaker seemed anything but concerned when we let her know of our wait at the other bay. Customer service is poor....Sonic needs to do better. Especially during a time like this. Your commercials are super inviting but your actual service or restaurants are not! read more

The Odessa Texas Sonic is horrible!!!!! I ordered There Large sonic cheeseburger meals and two large shakes, first it took 25 minutes and they were not busy at all, it was in the evening. The food was cold and when the young man handed me the shakes one didn't have the lid on probably and it dumbed in my car and all he offered was some napkins. Not to mention this young man must not like his job cause I have never seen someone walk so slow and looked around at everything else he wasn't paying attention to his job. This is the second time I have went to this particular Sonic and have gotten bad service. I have gone to Many Sonics across the country and this one is the absolute worse, really to bad and won't be wasting my money here again. read more

This place rocks! Food is alway hot and fresh and the people are alway friendly! I would recommend there burgers and cherry limes!!

I have been a faithful consumer of sonic for 25 years. This is by far the worst one I have ever been to. It took almost 25 minutes to to get a response after pressing the button. Once we finally got our order, it was completely wrong. It took another 20 minutes to fix and only got brought out because we had to push the red button again! Save some time and go sit down somewhere nice for dinner. read more

We waited 25 minutes for 2 drinks watched a carhop talking to another person for 20 minutes 3 people inside doing nothing. We pushed the button to find out where our order was and no response for 5 minutes, got so tired we were fixing to drive off and forget the money we paid. Finally a response when we finally got our drinks. This is the worst of all the Sonics in town and the worst customer service I've had. We will not be coming back to this one, they have the small ice that I like but not worth it. I don't usually write reviews like this but this is the 2nd time this has happened. read more

This is literally the worst Sonic I've ever been to. Rude staff. Orders are never right. I've visited multiple times and am always disappointed. Go across town to a different one. It's worth it. read more

This particular sonic is extremely slow with horrible customer service. The people taking the orders are rude the car hops are just as rude. I was charged for "extra" dipping sauce and only received one. I will not be back to this location read more

I don't visit Odessa often, but this by far the worst Sonic I've been to. I placed an order and they got it wrong and was told, according to the manager, Joseph, he was too busy to replace the order and make the correct one. So I just requested my money back. I will never visit this Sonic again. read more

want to take the time to say that a custard concrete should not take 18 minutes to be made when its not really packed there. I had to call the button to ask why people were ordering chili dogs next to my car and getting a full familys meal delivered before i could get to small frozen concretes. This is absurd and especially for what prive they cost. By the time they arrive at the car they are not really concrete anymore but more like a putrid porrage. I am sure this is a waste of time as it always is if i just call the damn manager and still never get my order correct or in anywhere near quality it should be. My last visit i was shorted lg tator tots. Time before i ordered a bacon cheeseburge with jalapenos and i got a cheese burger. Only this i got to replace it was a " sorry" "want to bring it back" wrll no i dont want to waste gas to do so. I want it right. You need to replace the molasses in that car hops butt with something a little faster moving and maybe the manager too. You guys are dropping the ball horribly. Id give this shit place a negative star if i could. read more

First I like to start of with the employee of month with crappy attitude Fernando was mad at us for not knowing to put in our card in the screen he just had a really rude tone. read more

19 minutes before someone answered the button. Another 15 minutes for sloppy food. Not impressed today!

Don't order a BLT because they don't know what the B stands for. on top of which I ask for extra. If I didn't ask for extra I wouldn't have had any bacon on it and the manager some woman didn't have a clue when confronted about it. IDIOTS read more

Very slow service had to push the red button about 5 times before they took order. They were not very busy.

I don't ever write reviews but this was such a horrible experience I can't not write one. First off we got there at the same time as two other customers and they both had their orders and left before someone even answered the intercom for us to order. This is about 10 minutes after we arrive only to be answered by the employees inside deciding to play intercom-tag with us while we are trying to order. They continue to laugh and talk so loud in the background that we have to repeat ourselves and have them repeat themselves a few times before we thought the order was right. WRONG. They bring us our order with two of our items incorrect and the girl begins to give us attitude as if we did something to get it wrong. We ask for a sauce that they clearly have but the girl insists they only carry ranch. My husband took a bite of his meal only for it to taste like it was old or had been sitting out for a couple hours and dried out. The manager reimbursed us and we found out that they do have the sauce. So either she lied, is lazy, doesn't know that you go and ask if you don't know the answer or just had something against us from the get go. Oh and the people that pulled up next to us after we had ordered our food, left before we even got ours. We didn't even order that much or anything hard to make. read more