Ordered Onion rings lightly fried, got them almost burnt, couldn't eat them. When I got them home don't think I'll be back

Forgot about our order after it said someone was coming with it, we had to tell them we didn't get it, and then gave us a sour tasting shake. read more

I've been to this Sonic location 3 times, and 2 out of the 3 times the workers messed up our order, which resulted in a whole mess of confusion. I feel like the only reason nothing went wrong the last time I came was because we only ordered one item. If they messed that up ... If you've been to any Sonic location, you know that the ordering process is different from most fast food locations. Park at any one of their slots, press a button when you're ready to order, and pay where you're parked. One of the workers will come out when your order is ready to give you all your food. Unfortunately once you make an order and want to add/remove items, it's not so simple because the payment is done by the machines thus ensuing in chaos. The first time I ordered 2 different milkshakes during their Happy Hour - butter toffee and chocolate chip cookie dough (due to the ominous finals week that was well approaching). Apparently some of their ice creams couldn't come in mini sizes and some could, but when the orders came out, they had forgotten to put chocolate chips into the chocolate chip cookie dough. It was just a plain cookie dough ice cream. And it tasted horrible like Play-doh. The butter toffee was good! Super sweet and super yummy. Came back to order some more ice cream with my friends on another night. We had three different orders, one of which was a mint Oreo. The mint is supposedly green, but when it came out, none of the ice cream drinks were green. When we asked the worker, she was so confused that she called out another worker to assist her. Somehow we finally got the order correct, but it resulted in melted ice cream. tl;dr - Yeah, the Happy Hour and late night deals might be worth it, but I feel like there's a communication problem between the workers and the customers which almost always results in messed up orders. read more

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Burgers are always cold. The buns are not warmed up. Very sloppy food prep. And most of the time there are very Long wait times.

Ordered 2 cheeseburgers the cheese was cold, burger was cold. My daughters corn dog was full of uncooked dough. Horrible this was not the first time our burgers were cold. read more

Sonic Drive-In - Uncooked corndog! - Burgers Near Me - PORTALES, New Mexico

Let's be real here after all the bad things just look towards the good things like how delicious their ice creams are delicious (cookie dough blast). And if the drink is watered down just give it a good mix. If the Burger is soggy then compare it to a five guys I bet you will like it. P.S_ no I am not the owner read more

They are always ridiculously slow, no matter how busy they are when we go. They've gotten our order wrong multiple times, and the employees seem pretty clueless. Last time we went they asked us what we wanted before we even pressed the red button, then the charge didn't go through for some reason. Turns out they charged us twice for the same order, and they had to issue us a refund. This was after waiting at least 20 minutes for a shake and a custard. Another time I tried to get a green chile cheesburger with bacon, and they forgot the bacon, but charged me for it anyway. It wasn't until I got home that I noticed. read more

Orderd the new Garlic Butter Bacon Burger. I love anything garlicky. But this was a hot mess. My burger was sooo soggy and it tasted like either the meat or butter had turned bad. Had a rancid taste that made me throw it away. Very disappointing. My kid ordered chicken bites and onion rings. Everything was cold, but the chicken was edible. The onion rings are made of the chopped onion..disgraceful. And it was expensive! About $16 for cold, rancid food and 2 drinks..shame on you Sonic! read more

When visting from California I stop in and have a bite to eat. Great service and hot food. read more

Sonic Drive-In - Burgers Near Me - PORTALES, New Mexico

I am a visitor from El Paso and this Sonic's is the worst no ketchup on order , employees are rude, order not complete this is the worst Sonic's read more

Service sucks. Girl cut me off & posted my total to be paid after my wife ordered and then refused to answer the button so I could make my enormous order of a sonic blast. I paid the total thinking I would get service to order my own sonic blast but was repeatedly cut off. Update, after an extended wait and pausing the button repeatedly, they finally answered the bottom call again and cut me off immediately when I asked if I could finish the order. My wife got out to see if there was a reason we couldn't get to finish our order & they had no answer, just shoulder shrugs. Won't be coming back here. Way too much effort to order 2 sonic blasts. read more

worst service ever! rude, slow as hell and hateful never again will i ever eat at this sonic again. ordered 2 corn dogs they took 20 mins to make 2 corn dogs and 3 people ordered food and drinks and got thiwrs and left faster than mine. it was cold when i got it too and they refused to look me in the face when i called in again to find out where my food was. i asked for a refund. 3-5 days for 3.81 really! never again horrible horrible service - no at all worst service ever. people in jail get treated better than that. read more

The service is slow and the drink flavors are watered down per the owner trying to save a buck. Go to Clovis where you don't have to pay extra for the same and get better service. read more

So this was my first time eating at Sonic that people always speak rave about. (Not this location in particular...just Sonic as a whole). The service was nice aside from not being able to really hear the person taking the order in the speaker. The girl that brought out our food was pleasant. The bacon double cheeseburger was pretty freaking good. Fries were way too salty for me. And I ordered a medium but to me it looked like a small. Al in all I would go back if there was nothing else and needed something quick. I'd definitely go here before going to McDonalds or Burger King for sure. I love how they toast the bread on the burger. That won me over for sure. read more

In Portales for ENMU Graduation. I get it's busy in town but all I ordered was 3drinks waited probably 20mins. When the carhop brought our drinks one was watered down as if it had just been sitting inside and they forgot about it. I use to live here in Portales and I'm in town visiting for my sisters graduation. I'm very disappointed at how this sonic's service was. I one have it was star because you have to give at least one. read more

First let me State the reason they get one star is because whenever you go to this particular Sonic they managed somehow to get your order wrong and they really don't get it. And for not Portales lack of restaurants they probably wouldn't get any business. You can go there they will either manage to get the actual food order wrong they will get the size wrong they will get the quantity wrong or they will get the check wrong and what really makes it bad if they really don't seem to really care and they will look at you like you are bothering them because you just want the order right they need to fire the manager whoever it is they need to talk to all the employees about people would just like adequate service and don't stand there waiting for a tip especially when you bring the order wrong read more