Horrible customer service/ drive thru etiquette. We waited in the drive thru about 5 mins before someone spoke, repeatedly said hello. When the young lady finally acknowledged us, she asked why were we at the drive thru. As if she was irritated we didn't come in or go to the drive/park spots. The young lady who took our order was smacking and chew into the mic. We got 1 Oreo blast & 1 peach mango slush. When we got to the window we visibly saw the round lady eating chicken tenders. We honestly should have just drove off after she asked us why we were in the drive thru. read more

Sonic Drive-In - Burgers Near Me - Simpsonville, South Carolina

Sunday, March 22, 2026, I went to Sonic in Simpsonville, sc with my daughter and 2 granddaughters. Yummm, Sonic is probably my favorite hamburger joint, love those cokes. My dreams were crushed, I mean they took them and stomped, tromped and did a jig on them. It wasn't real busy there were maybe 6 cars in stalls, no one at the table, and 2 in the drive thru. We ordered at 1:15 pm, at 1:30 we had no food and my granddaughters, being the hangry monsters, went to the window and told them our screen on stall 10 was not working and wanted to make sure they got our order. They told them our order would be out in a minute and they would take payment when they brought it. Okay, now I'm getting angry and ready to leave; however, my daughter refused to leave saying there would be wait times anywhere. Man, she's a stubborn one, don't know where she got it from. 1:45 rolls around and still no food so my daughter pressed the button and tells them our screen on stall 10 is not working and we couldn't pay so she wanted to make sure it didn't mess our order up. They repeated the same thing they told my granddaughter. It was hot, we were hungry, my son was waiting on my daughter to get home so he could help hook a washing machine and dryer up, and by now pretty aggravated. We watched cars leave the drive thru within 5-10 minutes of ordering, cars leave that came after us, there were at least 3 people that we saw delivering orders, one of which wanted to stay and visit when delivering the order. 1:55 and a young boy comes to the car and asked what our order was, said he would check to make sure they had it. Oh, no, no, no, no, enough is enough and I was furious. My daughter was being nice and was going to recite the order to him. I took the reins and told him to keep it, we no longer needed it and told her we were not waiting another 45 minutes to get our order. Ridiculous, outrageous, they worked faster when there was only one person working (immediately following covid), and had I been driving we would have left a lot earlier. My son was calling because he couldn't get into the house and was waiting on us, he had things to do. If I wanted to wait that long I would've cooked at home. There's a reason they call it "FAST FOOD". read more

I ask for relish and onions on my coney dogs. They drowned all three of my coneys in relish and ketchup. No onions to be found and I paid for this, Wtf. Too much of something doesn't make up for the lack of others. Y'all ruined the only thing you're good for. Childish behavior as far as service goes. Close it down and replace this nasty place with Ai. read more

BEWARE no one is smarter than a 5th grader here. Sonic usually is ok. But NOT today!! I pulled up and was looking at the menu to decide what I wanted. I was about to hit the red order button when this weird child/man came to the front of my car. He asked me if I had ordered and I said no, I asked if he was going to take my order and he said no, he wondered why I was sitting there and they didn't want to waste my time?! I was like. Huh? I was just looking at the menu before placing my order geeze if that a crime? (It was 1:00 pm...lunchtime) Anyway, I hit the red button and HE was the one taking the order. No lie I had to repeat the order 3 separate times SLOWLY. Hamburger, (NOT cheeseburger) with mustard, lettuce, tomato, pickles, med pickle fries and med Lemon slush. I could tell there was a possibility my order wasn't going to be right so when he gave me the total I said will you repeat my order to make sure it's right....yeah sure...mayo, cheese, onion, ketchup, mustard, lettuce, tomato....I'm like wth seriously dude?!?! I just drove off. NEVER AGAIN. They have ruined the place! read more

What a bunch of idiots who work here. Can't add anything to your order BEFORE YOU PAY. Makes you drive back around to add anything... oh and you'll be waiting for your order until the next coming of Christ. read more

night service is excellent, if you go around to the drive thru or even carhop! i will say they are very understaffed and that is why there a little slow but have the sweetest working expecially the black lady and red haired lady who does carhop!! read more

My past 3 experiences have ended with not having what was ordered and receiving horrible quality, after a long wait time

This place is horrible! The wait time is horrendous. No one knows what they are doing! Had a girl try to hustle me to give her money for her personal use. read more

We spent almost 40$ there and my husband's BLT sandwich had one tiny piece of bacon on it. read more

Sonic Drive-In - More like a tomato sandwich than a BLT - Burgers Near Me - Simpsonville, South Carolina

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Any burger restaurant that can't EVER get you order right sucks. The food, what ever you end up with is not bad. But D@#% NO ONIONS on all the burgers should not be hard. What kills me us we order 1 plain 2 different times and they were loaded. Oh well read more

The manager is absolutely the most inconsiderate and rude woman on the planet. Completely incapable of basic function in a restaurant. Refused to take an order 40 minutes before close and when we asked about why that was she dismissed us and slammed the window in our face. If you were closed you could've said that, not ignored us for 20 minutes before getting an attitude. A literal monkey could do the job better lol. Please fire this woman and get some actual capable human beings in this store. read more

Went to the Sonic in Simpsonville SC for dinner (5:30PM). ONLY a couple of cars there. Pressed the red button to place an order. 10 minutes later they responded. When asked why it took so long, I was told they wait on the drive thru before waiting on the customers in the drive up stalls. Then while trying to place our order, was informed they hard no sodas or ice cream. I now realize why there was l lack of customers at the prime dinner time. Used to be a good place for a meal. Will not be back any time soon. read more

We ordered 2 milkshakes. Sat and waiting for over 30 minutes while other customers who arrived after us were receiving milkshakes and food. Meanwhile 3 of their employees ran out of the kitchen to go play on the playground for a solid 20 minutes. We pressed the button again to get a worker on the line and they had either lost or forgotten our order. HORRIBLE customer service. After an hour of waiting they came out with our milkshakes and 4 random drinks. But the worker dropped the tray spilling 1 of the milkshakes and had to remake it. Therefore adding more waiting time... read more

If I could rate 0 I would. Sat in the drive thru for over an HOUR to order and not even receive any food. Claimed their "short staffed" there were workers outside vaping and ok their phones. Very poor management and rude staff. read more

Sonic in Simpsonville has to many kids working. The food is never on time when you put in a mobile order and the bathrooms are disgusting. Horrible is all I can say! read more

Just your average fast food restaurant. Food is decent and service is what you would expect for a fast food joint. Nothing special to see here, but definitely a place too take your family after the movies or to stop on your lunch break. read more

Always rude and wait time is usually about 40 mins if you don't use the app... They will be out of stuff and wait till you already paid and refuse to give money back. Bought 3 route 44 drinks was given larges since they were out of cups which is fine but then they wouldn't give me my difference in money back. read more

Service is fine.Burgers are WAYYY to loaded with sauce. Like a disgusting amount. Not even kidding it looked like someone dumped a whole bottle of sauce on the burger. The burger below was the better of the two we got. The other one (not pictured) was disgustingly saucey. The drinks are good as alaways but the burgers where absolutely disgusting. Not to mention the fries where very soggy, stale, and kinda cold. Finally, there was not a single cherry or lime in my CHERRY LIMEADE. I'm very disappointed read more

Sonic Drive-In - Sonic Cheeseburger - Burgers Near Me - Simpsonville, South Carolina

The food was cold and over cooked don't go here. This place was bad. This was the worst place to eat at period a waste of time and money.

Placed a pick up order on app and still waited 30 minutes and they still had items missing from my order. Not even an apology from one staff member. The food tastes great, but not worth the service. TERRIBLE. read more

Sonic, a place that is known for their ice cream and shakes says their ice cream machine is broken! This is 2 days in the past week they've said this! Unacceptable!!!!!!!!!! read more

I've been to this Sonic location a handful of times, and I've had great service and food every time. My family and I stopped by on July 4th for a quick lunch. Our order was prompt, accurate, and brought to us with a friendly smile (plus the young lady was decent enough to wear a face mask). The place was absolutely packed out and our food came out quicker than I anticipated and fresh. Can't expect better service than what we received. I would definitely recommend this Sonic location! read more

They don't ever have your food on time. All the kids in this establishment just play around. The bathrooms are disgusting. The kitchen isn't kept clean. Sonic please shut this location down. read more

I will say it depends on the staff is working... They recently fired all the good staff and implemented new staff. The food used to be fine but now the new workers have no idea what theyre doing. THEY EVEN FIRED THE GENERAL MANAGER. I used to know someone who worked their and the wait time has gone up 200%. Poor staffing issues! read more

I've had better burgers from a gas station. the burger was cold and chewy like it was microwaved. add to this the kid in the window thought he was funny when he acted like he was going to drop my card, my drink then my food. the whole experience was an absolute joke. ill NEVER go to this one again. read more

I've only been to this location for drinks - definitely stop by for a Route 44-sized frozen strawberry limeade, or a raspberry sweet tea, an ocean water, or hundreds of other delicious things. I'm not a fan of the food but they do have good mozzarella sticks and tater tots. This location has both the drive-up spaces and the drive-thru. It's sort of hidden off the side of the road so it's easy to miss, but it's perfect for a hot day when you just want a huge, cold, delicious drink! read more

Waited in the drive thru behind two cars for 5 minutes and decided to pull around to a drive up machine. After pressing the red button to place my order, we waited for more than 10 minutes to have nobody acknowledge us to take our order and even cancelled the request to take our order. We decided to order online where after 5 minutes we finally got the two drinks that we wanted to order. One of the worst experiences we've had at any Sonic. read more

This is by far the very worst Sonic in this area. They are unbelievably slow. Today when I finally got to the window, two of the teenage employees were throwing ice at each other and another was bopping them on the head with a stack of cups. There was not an adult in sight and cars around the building. The operator of this establishment needs to hire someone to run the place like they care and not just provide paid daycare for teenagers. read more

Service is usually bad and food is barely worth the money for what it is. Drinks are the only + to the place. read more

The worst crew ever. Made my burger forget to put the tomato's on it and had the nerve to ask could they just give me tomatoes to add on to it.... worst customer service ever read more

This Sonic is awesome. My best friend and I have this ritual that we go get an ice cream cone after working out at Planet Fitness (I know, probably negates the whole working out but still). Anyways, their ice cream cones are tall, fresh, beautifully made and the people in the drive thru are always so fast and friendly!! I'll always frequent this Sonic eventho I work across the one on Woodruff. Y'all are awesome!!!! read more

i always love coming to sonic! they're always so friendly and they really make you feel welcomed there. but don't ask if there is sauce in the bag because then you'll get an attitude and they'll roll their eyes at you. and don't go there expecting for it to be quick, it's slower than zaxby's. read more