Over the past many years, I've patronized many different Sonic locations. Some have been phenomenal, others really bad. This particular location was kind of middle-of-the-road. It's handy that a customer can put in a preorder via the Sonic app. The app is, however, wildly optimistic as to when the order will be ready. For example, the estimate was off by about fifteen minutes. The carhops here work really hard, and try to be helpful. Most of them are fairly amiable, especially if one speaks with them with kindness and respect. My order arrived cold at my vehicle. Not that it's good for my mouth to eat piping-hot tater tots or burgers. My meal was prepared correctly and tasted delicious, though. The parking lot is in pretty rough shape, and needs to be repaired/repaved. The Sonic's signage for the mobile order pickup spots is confusing. My carhop tried to wrongly deliver two items to me, because even she didn't understand their system. Anyhow, the next time that I get a craving for cold but tasty food, this is the place that I'll think of. read more

Sonic Drive-In - double pickle smash burger - Burgers Near Me - West Memphis, Arkansas

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The absolute worst sonic ever. Nothing ever works, never gets orders right and gives you what they want instead of what you order.

its BULLSH!T food cold as always , fries harder than ever ! spent almost 40 there for straight bs . service was also bad with the bad a** attitudes . read more

Food was delicious and hot...carhop was extremely kind, brought our food out quickly. One of the best.

Very unpleasant experience. We ordered two sonic drinks and first person she was like rushing us so we wasn't finished so a gentleman came on the speaker and he was just as rude. If they don't like their jobs they should've stayed home. Rudeness is not the way to go. And it's a man out there begging. read more

We received poor service this afternoon at Sonic Drive In. Most of the problem is with their old equipment. I was placing an order when the girl on mic said, "I Can't Hear You". I stood closer but didn't help. Next thing I know she was coming out of the door saying, "What did you want to order?" She actually acted that it was my fault she could'nt hear me. In mid sentence she turned around and walked away. Now I'm in a mood and just hope we get our order. A different lady brought it out and it was not the right order. Maybe the hot temperatures are affecting their speakers, but the service could have been more polite. We are spending $17.00 for 2 hamburgers in a drive in., so we deserve a little more respect. ( I would have said all of this on Sonic's customer service survey but the receipt did not have the store number on it. You can't go any further on the survey without that number. hmmmmm. ) After all that, the hamburgers were average. read more

I was very pleased with Sonic in 2020 but since that, the restaurant has went down drastically just two months ago I Videos a fight with the employees, and when I touch the button to ask for my food, she said, did you already order I said, yes ma'am she said you might wanna leave because we have no workers in here. They are all outside fighting and after that, the service went down down down so I go back and the lady asked me was I getting ready to order the food and then she said you might want to go somewhere else cause it's gonna take a long time,it's poor management, the CEO or whoever franchise that is should be aware because it's really bad now and I went back again for my brother and waited 30 minutes until one employee came to the truck and I asked what are you waiting on,I said my food then he tells me my food been ready and they finally brought it out and then, I stopped going. The service is lousy managers have no control and the young kids are running the business now and no bosses in the business. The hospitality, food and beverage society has died and it's a really good place to eat it if you feel like waiting 30 minutes, but I decided not to anymore read more

Polite and prompt service. The place is clean and well lit and the staff is very nice unlike other sonics around Memphis.

They just can't seem to get an order right...!!! And then when you call them about it, they treat you like its your fault that they screwed up your order!!!! If you must go here, order something extremely simple and cross your fingers that they at least make an attempt to get it right...!!! And calling their corporate office doesn't help, cause they pretend to care and then blow you off!!!!! read more

The burgers are NEVER freshly cooked..mine tonight was hot but in NO way freshly cooked and the french fries were STONE COLD and tough and i was only 2 blocks from my house...and after repeating my order 3 times and them taking it off the screen 3 times they STILL got the drink wrong then charged me anothet 79 cents when they brought me the correct drink which was a frozen strawberry lemonade.... read more

It took almost 18 minutes to get a Large drink. I watched 5 carhops walk in and out of the doors at a snails pace. Disappointing

0/5 stars. I only gave It one because 0 was not an option. I went at 6am one morning and ordered two cheeseburgers to take back to our pharmacy after delivering to the neighboring crittenden hospital. Almost surely due to the employees disgust of having to make cheeseburgers at 6am, although they have a 24 hour menu, they decided to put several hairs into our burgers. In no way could an entire conglomerate of dozens of hairs have merely fallen onto the burgers and weaved themselves into the lettuce. It would make more sense that they took the patties and wiped them on the most filthy area of the floor before dressing with lettuce and condiments. Luckily I noticed before any coworkers or I ate this. Unfortunately our pharmacy is 30 minutes away, so I had no way of returning the food and complaining. I already know complaining would have gotten me no where anyways. Please do not spend your money at this establishment - they have no concern for food safety or pleasing customers. read more

Was in town for family reunion. We visited this location 3x and all 3 the service was horrible. Our order was incorrect the first time, to correct it we had to pay the difference. Then we went during happy hour , the drinks on the menu mean nothing they ring you up however they want to in order to overcharge you. I spoke to management which was pointless bc she wasn't willing to correct the mistakes or admit any wrongdoing. read more

We recently moved to West Memphis & have had no issue with the Sonic at this location. Our previous Sonic in Osceola was horrible. So far service here has been quick & polite. read more

These workers act like they hate their jobs. You order French toast sticks and get NO syrup. Order a burger and fries and get NO ketchup. Ask for light ice and they fill it to the top. Then when you ask for more ketchup they take 10 minutes to go grab some and bring it back. read more

Really lucky to have gotten the one star. I had a blt this am with a hair in it that was as long as my arm. Found it after about four bites. Offered me another sandwich. Really. Yuck. Never again. read more