What an exceptional agency to work with! Donna and her associates are always 100% supportive for…read moreour insurance needs. A delight to work with!

Donna was a pleasure to deal with. She was very patient and took the time to explain my policy.read more

I was working with Michael Tran, who went above and beyond to help me with my policy. I was at the…read moredealership until 9 p.m., and I was shocked that he was still able to assist me that late. I felt truly appreciated that he went out of his way to help. It was probably the fastest service I've ever experience...He tookk the time to clearly explain my coverages instead of just giving me a price and having me pay like my previous company did. Thank you.....I will definitely be sending business your way.

Daniel Santos is terrific insurance agent. He even works on weekends! He responds quickly to my…read morequestions and is always on hand to help me especially with tech stuff. Very knowledgeable and super helpful! Thank you Daniel!

Just an update to thank farmers here so I can Insurance in Pleasanton and Danville for looking…read moreafter me. I have a lot of different insurances and occasionally I may miss a bill and appreciate most recently Joseph for letting me know so I could pay things off and keep things up to date. The insurance industry has been going through a lot and I know that they're doing their best to help so thank you very much to all

I was recommended to Susan Eppard by a friend who's been a client of Farmers for decades…read more He speaks very highly of Susan and I now see why. She is very professional yet personable, easy to speak with, open and honest. She explained where my old policy was lacking and offered realistic scenarios why it should be improved. I wished I'd met with her years ago. Thank you Susan for the peace of mind and stress free experience!

Kevin is an excellent agent. Always gives prompt service and great guidance. He's a pleasure to…read morework with.

I have been with him since around 2013 when he was Farmer insurance, then he stopped and came back…read moreas creative element insurance, I moved over with him because he was a family's friend, he insure my family cars (5-7 cars) stopped a couple years ago , but my homes and my auto repair shop business still with him, I trusted him completely, I relied on him to make sure I am covered, that was a BIG MISTAKE! This Oct. on a road test of customer's car,I got into a fender bender , very small accident,I referred the other party ( the car I hit) to my insurance for their damage, a week later, he called and told me that because I do not own a company car and did not carry commercial car liability insurance, the claim is denied, I will have to pay out of pocket,and advise me that if I want to test drive customer's car in the future, I will need to get a company car add this coverage for an additional $1,600+, I was puzzled, I pay over $4,000 for my shop insurance, I thought I was fully covered. I came to find out that due to incompetent or carelessness , he did not add NONE OWN VEHICLE coverage on my policy, which my former broker informed me that with most insurance company, this is included or added with general shop liability insurance at a very minimum charge or free, NOT $1,600+. instead of being honest and admit to the mistake , he tried to sell me more insurance that I don't need. I trusted the wrong person. Please double and triple check the policy he sells you to make sure you are covered,and is what you needed, I made the mistake of trusting him , now I will be paying dearly. ST.

Liberty Mutual has been the best insurance company I have dealt with. They are so friendly and…read morehelpful, they handle claims extremely quickly, they communicate well with their customers, and make you feel valued. I changed to them from another insurance company a couple years ago and saved me over $1000 a year. Their website is set up great and very easy to use, I can make any changes that I need to without even having to call my agent. I would highly recommend them!!

I have been a Liberty Mutual customer for 22 years, insuring two homes and two vehicles, and never…read moremissed a payment. Liberty Mutual chose not to renew my homeowners policy after a brief exterior inspection. One of the reasons cited was 'debris.' The inspector classified neatly stacked lumber, construction materials stored along the side yard fence, shelving, and other stored items as debris, even though there was no trash, abandoned vehicles, overgrown vegetation, or hazardous conditions noted elsewhere in the report. None of this stuff was even touching the house and you can fit a whole car between a house and this so called 'deris'. The report also cited peeling fascia paint but did not identify the exact location of the alleged damage, and the accompanying photo did not clearly document it. The inspection rated my roof, gutters, foundation, patios, and detached structures as acceptable even though my roof is 3 yrs old and stucco is 4 yrs old. I asked whether correcting the cited conditions would allow reconsideration, and I was told no. After 22 years as a loyal customer, I was disappointed that I wasn't given an opportunity to remedy the concerns before losing coverage.

If I could give this agency a negative star I would!! The customer service is "HORRIBLE"!! We had…read moreMercury Insure through this agency for over 5 years, the agency made a mistake with my renewal of the policy and when I discovered the mistake, not only had they dropped me, but refused to reinstate my policy. When I contacted Molly/Staff they were rude, unprofessional, and told me.. go call Triple AAA!! I am a Senior Citizen (79yrs young), don't judge a book by its cover! This is discrimination at it's finest. Just wait, the employees at this location will get old/wise a me someday, I hope no one treats them the way I was treated. Do yourself a favor.... DON'T GO TO MOLLY MO INSURANCE CO. They DO NOT believe in CUSTOMER SATISFACTION :(

Kind when you're in agreement, passive aggressive otherwise…read more My premium went up almost 50%(!) multiple times across several automatic renewals, without notice, and they cited the same accident each time I asked about it, even though nothing else on my record changed. When cancelling, they seemed almost shocked over the phone, and asserted that the other company I decided to go with made a mistake. Thanks but no thanks.

This office has been trouble from the start, about 1yr now…read more First the agent misquoted our home policy and couldn't reconcile the cost with the actual cost from Arrowhead. No resolution except to pay more. He ran my credit card ahead of time even though he said he would wait a week. Now I'm dealing with another person in that office trying to get a simple question answered about coverage but I'm told the document is too long to read and that their PDF is not searchable! They won't reach out to Arrowhead for the information and told me to do it. However, after many attempts Arrowhead insists I talk to a Geico agent. See my review about the Geico-Arrowhead-Zurich 3-ring circus fiasco.

Frank Chavez at Rowand is very helpful! Timely, accurate communication and assistance for quotes,…read moreproviding information. Definitely recommendation!

Mike, Frank and Miranda are the best. They are very friendly, professional and go the extra mile…read moreto help in all situations. I highly recommend them for all insurance needs.

Frank takes care of me every time I need help. He connected me with an efficient glass company…read moreimmediately when my car was vandalized in front of my house! This agent is knowledgeable and kind. Thank you, Frank!

I've been with Rita and Farmers for many years now. Always responsive and professional. Great…read moreservice. Easy to work with and her staff is helpful and knowledgeable. I recommend her highly.

We've been with Rita Sharma Insurance for as long as we've needed coverage--Auto, Home, and…read moreBusiness. Their team is always prompt, efficient, and incredibly responsive whenever we need assistance. If you're looking for dependable and trustworthy insurance support, this is the team to count on. Highly recommend!

I received an email from Craig today informing me that our cost for my mother's car insurance…read moreincreased. The cost was because the insurance company we get the insurance through raised their rates. Craig reviewed my mother's coverage, looked up the value of the cars on my mother's plans and suggested ways we could reduce our total cost. I was really impressed with this sort of personal attention. Craig discovered the issue and was able to come up with a solution that resulted in a win for us. Quite frankly, I'm surprised that a company would go out of their way to reduce the amount of money we're paying per month. I'm surprised and grateful. Thank you, Craig.

Rick Hatcher is helpful, responsive and very easy to talk to. Got me set up with the coverage I…read moreneed at a great price. Thank you! So happy I found JSW!