What an exceptional agency to work with! Donna and her associates are always 100% supportive for…read moreour insurance needs. A delight to work with!

Donna was a pleasure to deal with. She was very patient and took the time to explain my policy.read more

I was working with Michael Tran, who went above and beyond to help me with my policy. I was at the…read moredealership until 9 p.m., and I was shocked that he was still able to assist me that late. I felt truly appreciated that he went out of his way to help. It was probably the fastest service I've ever experience...He tookk the time to clearly explain my coverages instead of just giving me a price and having me pay like my previous company did. Thank you.....I will definitely be sending business your way.

Daniel Santos is terrific insurance agent. He even works on weekends! He responds quickly to my…read morequestions and is always on hand to help me especially with tech stuff. Very knowledgeable and super helpful! Thank you Daniel!

Just an update to thank farmers here so I can Insurance in Pleasanton and Danville for looking…read moreafter me. I have a lot of different insurances and occasionally I may miss a bill and appreciate most recently Joseph for letting me know so I could pay things off and keep things up to date. The insurance industry has been going through a lot and I know that they're doing their best to help so thank you very much to all

I was recommended to Susan Eppard by a friend who's been a client of Farmers for decades…read more He speaks very highly of Susan and I now see why. She is very professional yet personable, easy to speak with, open and honest. She explained where my old policy was lacking and offered realistic scenarios why it should be improved. I wished I'd met with her years ago. Thank you Susan for the peace of mind and stress free experience!

Kevin is an excellent agent. Always gives prompt service and great guidance. He's a pleasure to…read morework with.

I have been with him since around 2013 when he was Farmer insurance, then he stopped and came back…read moreas creative element insurance, I moved over with him because he was a family's friend, he insure my family cars (5-7 cars) stopped a couple years ago , but my homes and my auto repair shop business still with him, I trusted him completely, I relied on him to make sure I am covered, that was a BIG MISTAKE! This Oct. on a road test of customer's car,I got into a fender bender , very small accident,I referred the other party ( the car I hit) to my insurance for their damage, a week later, he called and told me that because I do not own a company car and did not carry commercial car liability insurance, the claim is denied, I will have to pay out of pocket,and advise me that if I want to test drive customer's car in the future, I will need to get a company car add this coverage for an additional $1,600+, I was puzzled, I pay over $4,000 for my shop insurance, I thought I was fully covered. I came to find out that due to incompetent or carelessness , he did not add NONE OWN VEHICLE coverage on my policy, which my former broker informed me that with most insurance company, this is included or added with general shop liability insurance at a very minimum charge or free, NOT $1,600+. instead of being honest and admit to the mistake , he tried to sell me more insurance that I don't need. I trusted the wrong person. Please double and triple check the policy he sells you to make sure you are covered,and is what you needed, I made the mistake of trusting him , now I will be paying dearly. ST.

I live in CA need I say more? Well, I will anyway. I have a perfect driving record with this…read moreLiberty Mutual for 20 years, and they arbitrarily cancelled me and stuck me with a sleazeball company called Safeco due to greed. STAY AWAY FROM THIS COMPANY!!!!!

I've been with Liberty Mutual for my auto insurance for probably 30+ years (with only one claim, I…read moremight add). Last week I rec'd a letter from LM stating they are done with CA. They encouraged me to embrace their partnering insurance company, Safeco (I distrusted the name immediately), who would be picking up my coverage in May after LM goes wherever they're going. (Hell comes to mind.) Then, a few days ago, I rec'd my new Safeco policy, which indicated my annual premium will *double*! (See? I told you the name sounded nefarious.) Turns out Safeco (which is still owned by LM) uses Companion, a so-called agency to provide its customers with brand new agents. (Again, the red flags flew high at hearing this unbeknownst-to-me company name!) Enter A.J. Franco (he insists on just "A.J."), who admittedly is just another grain of salt in the sea. A.J. confirmed my assertion that regardless of who owns whom, it's basically LM that approved Safeco's request to raise policyholders' premiums (up to but not to exceed a 65% increase!). Boy did I get lucky that my policy premium only went up 50 percent, right? A.J., who by no fault of his own is tangentially tied to LM via Safeco via Companion, certainly wasn't shocked at my disclosing dissatisfaction with how things have been handled. Long story short, I told Mr. Franco what I thought about LM's duplicitous "passing the buck" to a greedy, unappreciative insurance company like Safeco, and told him that as of May 20 (my expiration date), I'd be looking elsewhere for my auto insurance, as I cannot and will not support Safeco/LM in any way any longer. To his credit, Mr. Franco offered to help find me a lower-priced insurance policy carrier, which is basically what Companion does. Yet, of course, this means A.J. will be sleuthing through Companion's network of insurance companies, so by extension undoubtedly through Safeco/LM's approved network. I'm now being introduced to some company called Mercury (AGAIN, the name is ridiculously sinister), that, according to A.J., might be able to help me, though for the record, nothing was put in writing. (Shocking, right?) After I pulled myself from what felt almost assuredly like the turbulent spin cycle of a high-powered washing machine, I agreed to review any and all policy options (which I admit A.J. did provide in a timely manner). What's my point? (Yes, I have a point.) I guess I'm just looking for recommendations for a decent auto insurance policy provider, if one exists at all. I'd also welcome others to share their experiences with LM (or Safeco... or Companion... or even Mercury). As for companies like State Farm Insurance and Liberty Mutual, who I don't blame for wanting out of CA, I do blame them for clandestinely arranging for subsequent coverage that's indicative of highway robbery at best, should the company be trying to assist at all. This all said, do any of my fine CA neighbors have a recommendation? Is there even an insurance company left in CA that can deliver a fair policy? Maybe between this and the two recent vehicular acts of violence I've had to contend with, it's simply a sign neither CA nor driving are viable lifestyle options any longer. Frustrated and vandalized, Jim on Dublin Ave. (in Oakland), last seen shopping on the internet for a new auto insurance provider

If I could give this agency a negative star I would!! The customer service is "HORRIBLE"!! We had…read moreMercury Insure through this agency for over 5 years, the agency made a mistake with my renewal of the policy and when I discovered the mistake, not only had they dropped me, but refused to reinstate my policy. When I contacted Molly/Staff they were rude, unprofessional, and told me.. go call Triple AAA!! I am a Senior Citizen (79yrs young), don't judge a book by its cover! This is discrimination at it's finest. Just wait, the employees at this location will get old/wise a me someday, I hope no one treats them the way I was treated. Do yourself a favor.... DON'T GO TO MOLLY MO INSURANCE CO. They DO NOT believe in CUSTOMER SATISFACTION :(

Kind when you're in agreement, passive aggressive otherwise…read more My premium went up almost 50%(!) multiple times across several automatic renewals, without notice, and they cited the same accident each time I asked about it, even though nothing else on my record changed. When cancelling, they seemed almost shocked over the phone, and asserted that the other company I decided to go with made a mistake. Thanks but no thanks.

This office has been trouble from the start, about 1yr now…read more First the agent misquoted our home policy and couldn't reconcile the cost with the actual cost from Arrowhead. No resolution except to pay more. He ran my credit card ahead of time even though he said he would wait a week. Now I'm dealing with another person in that office trying to get a simple question answered about coverage but I'm told the document is too long to read and that their PDF is not searchable! They won't reach out to Arrowhead for the information and told me to do it. However, after many attempts Arrowhead insists I talk to a Geico agent. See my review about the Geico-Arrowhead-Zurich 3-ring circus fiasco.

Frank Chavez at Rowand is very helpful! Timely, accurate communication and assistance for quotes,…read moreproviding information. Definitely recommendation!

Mike, Frank and Miranda are the best. They are very friendly, professional and go the extra mile…read moreto help in all situations. I highly recommend them for all insurance needs.

Frank takes care of me every time I need help. He connected me with an efficient glass company…read moreimmediately when my car was vandalized in front of my house! This agent is knowledgeable and kind. Thank you, Frank!

I've been with Rita and Farmers for many years now. Always responsive and professional. Great…read moreservice. Easy to work with and her staff is helpful and knowledgeable. I recommend her highly.

We've been with Rita Sharma Insurance for as long as we've needed coverage--Auto, Home, and…read moreBusiness. Their team is always prompt, efficient, and incredibly responsive whenever we need assistance. If you're looking for dependable and trustworthy insurance support, this is the team to count on. Highly recommend!

I received an email from Craig today informing me that our cost for my mother's car insurance…read moreincreased. The cost was because the insurance company we get the insurance through raised their rates. Craig reviewed my mother's coverage, looked up the value of the cars on my mother's plans and suggested ways we could reduce our total cost. I was really impressed with this sort of personal attention. Craig discovered the issue and was able to come up with a solution that resulted in a win for us. Quite frankly, I'm surprised that a company would go out of their way to reduce the amount of money we're paying per month. I'm surprised and grateful. Thank you, Craig.

Rick Hatcher is helpful, responsive and very easy to talk to. Got me set up with the coverage I…read moreneed at a great price. Thank you! So happy I found JSW!