I'm 85 and have been all over town. Nobody wants to take insurance. Most wanted credit or debit…read morecard. One demanded cash. Doctor Jen fixed my teeth in one day and my insurance paid for it. Now I can eat as I even have lost weight and I'm on internet dating. lol Thank's doctor Jen, you changed my whole life.

Westlake family dental care is the absolute best!! Dr. Jen is the most incredible dentist! She…read moregenuinely cares about her patients and always goes so far above and beyond do give you the absolute best care! You must switch over to her team you will be so pleased!

Absolutely excellent care for pediatric dentistry. The staff is fantastic! The Hygienist Kim made…read moremy kids feel at ease creating a wonderful experience, and they are excited to go back. I highly recommend Spring and Sprout!

I had a hard time coordinating to have the time getting my daughter to her appointment and as soon…read moreas I showed up I was told that they canceled my appointment because I didn't pick a call from them. Why do they need a confirmation? I didn't canceled and that should be a sign for them that I am coming.

Dr. Rocky is my grandson's dentist. He is autistic and is hyper active. Dr. and his staff have…read morebeen patient and so kind with him and never pushed him. If you have a child with disabilities, Dr. Rocky and his staff are the best!

Dr. Ray has been my son's dentist since shortly after he was diagnosed as having Autism Spectrum…read moreDisorder when he was 15. It is so nice to have a dentist and staff who recognize my son's issues and manage to treat him without upsetting him. He's no longer scared to go to the dentist, and strangely enough, seems to look forward to it! Everyone in this office is wonderful. I am so glad I found them!

Terrible customer service, especially that so called manager Amber. She acts like she's above…read moreeveryone just because she's a manager. News flash, even if you own the place, you still need to treat people with respect. For only $25, you decided to show attitude instead of professionalism? Ridiculous. When there was a storm in your area and you canceled and rescheduled, we didn't charge you anything. But now that we can't make it to an appointment you rescheduled, suddenly there's a fee? Total hypocrisy. And to make it worse, they don't even give a courtesy reminder before your appointment. Instead, they call you after saying you're late. What kind of service is that? This place needs serious customer service training, starting with Amber

My daughter had an appointment on October 15 at 4:15 p.m. after school, but it was rescheduled. I…read morereceived an email stating that it's now on October 20 at 3:45 p.m. However, my daughter is still in school until 3:30, so the new time doesn't work for us. They want to charge us $25, which is very disappointing.

I've been going here for years and have had a variety of experiences. There has been a lot of…read moreturnover, and in about 6 years I've had three different primary dentists. The front desk people have always been great, but sometimes you have to leave a message and just wait. Some of the hygienists and staff have been there the whole time and I love working with those people. My car wouldn't start this winter on one of those really cold days so I missed my cleaning appointment. Now I'm not able to make appointments ahead of time, so I haven't been able to get my teeth cleaned.

I'm very happy with the staff and the doctors there they are very friendly and very caring about…read morethere patients. I would recommend this place to everyone you may like it . They explain what there going to do if you need dental surgery done and what the cost will be and they will work out a plan where you can make payments. The office is clean.

This was our first time at this dentist. I was very pleasantly surprised…read more Making an appointment was easy and my questions were answered. We were told very precise directions to this location and given options to prefill our paperwork for a quicker process. The office is very clean and the employees are very nice. So glad we found our new dentist. The proximity to shopping afterwards was a bonus!

I make an appointment and only a few days before they tell me that they will no longer accept my…read moreinsurance. I took a day off of work for this appointment. They want me To pay nearly $800 with insurance it would be about half of this. They claim they sent me a letter about the insurance in which I Never received. I would have stopped going here if this was the case. Unethical business practices

Just left the beautiful cozy office on Detroit Rd in Westlake and I'm so happy with the service…read more Teeth cleaned thoroughly by hygienist Loxie and I met dentist Dr. Dillon who has a soft touch and a wonderful bedside manner. The only thing missing is music! Lol!

My boyfriend has been going to Hylan for a couple months for an extensive amount of work. So far,…read morewe absolutely recommend this office. The dentists explain things and help ease anxiety. They work hard to get things covered. And Erica has been fantastic with communication and advocacy

If I could give this place negative stars, I would. A co-worker referred me here since I needed to…read moresee a new dentist. I scheduled an appointment as a new patient, including a cleaning. I've never been to a new dentist where cleaning was not included (I'll get to that later). I didn't even know that was an option. Why would you go there as a new patient and walk out without a cleaning? But lesson learned. In the future, I will ask if cleaning is included. My appointment is at 9:00 a.m. I arrive at 8:50 a.m., but the office is closed. Right at 9 a.m., two employees arrive, letting 4-5 other patients who are now waiting into the waiting room. They can't get into the office, so one of the guys jumps over the reception counter. It's now a few minutes after 9 a.m. As the time ticks on, the receptionist arrives at 9:15, fifteen minutes after the first scheduled patients. Then, a few other workers arrive, all well past 9:00 a.m. I finally got called back at 9:30 a.m., and they asked me why I was there; I told them I was a new patient and needed a cleaning. They take x-rays and tell me that the hygienist isn't scheduled that day and they can't do the cleaning. At that point, I just said okay and told them I was leaving. This was one of the most unorganized places I've ever been to. I will not be going back.

Great people and service! Was a pleasant experience where the staff was very helpful!read more

I use to be a patient with Dr. Richard Betor and have smoothly transitioned to Dr. Michael Betor…read more There aren't enough STARS to express how wonderful he is. I am never nervous about having any pain, he explains things well and he has a great sense of humor. He is there for you, when you need him. Can I give 10 ********** ??