BLUF: Trust Ellie. She exemplifies a young person that knows her job well, has excellent customer…read moreservice skills, and legitimately wants to help clients. She, and from what my family members confirm is a trusted Service Department, are why you should consider purchasing from Priority Toyota. Ellie is a remarkable young professional at this dealership. She is knowledgeable and will work with you regarding financial manipulations, warranty packages, and a variety of other incentives. Salesman Dylan is new to the profession, but he is honest and has the drive to succeed. His integrity stems from previous military service. I believe Toyota buyers bank on brand reliability. Thus, the decision regarding where to purchase is related to variables that don't all have tangible metrics. Price points between dealerships won't vary too much in a geographic area. Consider what business model they use for sales? How customer oriented are their policies (e.g., state inspections, oil changes, detailing, etc.) Priority Toyota is worth my time and money. I recommend you give them a chance. And ask for Dylan and Ellie.

Had a great experience at the Priority Toyota service desk. Russ Pena and his team took really good…read morecare of my vehicle. He kept me in the loop the whole time with updates on status and when everything would be done. Over the phone, he broke down all the findings in a way that was easy to understand--what it meant, what needed attention, and what the costs would look like. He was also quick to respond to texts, which made the whole process smooth and stress-free. Really appreciate the level of service. I'll definitely be going back to Russ and his team moving forward.

I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

What is the point of making an appointment in the service department if when I show up it's a 3…read morehour wait? I called during the week and made an appointment for an oil change for today at 8:20 am and at no point was I told that it was first come first serve. I was told to show up at 820 and would my car would be taken in at 820. I showed up 10 minutes early and was told point blank by a service rep that appointments don't matter here and it's first come first serve and it's going to be a minimum of 3 hours wait time. I literally was shocked. The woman told me to come back later and we may be able to get you in or come back during the week and try again but don't make an appointment because again APPOINTMENTS DON'T MATTER. I woke up early to get here today and ended up waiting for 3 hours for an oil change because I had plans after and couldn't come back later and have work during the week and can't make it during the time service is open. I bought my car here so I get the free oil changes but honestly, I'm going to be going somewhere else from now on and spend the money for an oil change because this is ridiculous and it's not the first time it's happened either. I've had appointments for a few different reasons here and I literally have to wait a couple of hours each time. Being told that appointments don't even matter is such bad customer service. Why even offer appointments? I understand having to wait a little but 3 hours? It's insane. The customer service has definitely gone way down hill here.

I use to be able to get my car service much easier when if was Greenbrier Dodge, use to be able to…read morecall and get a real person, now it is impossible to make an appointment or to speak with anyone, not sure what the issue is but I bought 4 cars from this place, they are not able to service what they sell or preach it does not look good for my next car to be bought here,, so sad

I recently purchased a Hyundai Sonota from Priority Hyundai, and while I did run into an issue…read moreshortly after bringing the car home, I want to recognize how well the situation was handled. What could have turned into a very frustrating experience was completely turned around thanks to the sales manager and team. They stepped in, communicated clearly, and made sure everything was taken care of quickly and professionally. I truly appreciate the way they handled things and made it right. That level of customer service makes a big difference, and it did not go unnoticed. Overall, I'm very happy with how everything was resolved and grateful for the effort they put in to ensure a positive outcome.

Avoid the service center at all costs. They charge $250 as a diagnostic fee, which is ridiculous,…read moreand furthermore charged me *twice* because of some nonsense about there being "two separate issues.* It's absolutely a scam, and furthermore the service is glacial. Moreover, they told me the vehicle had clearly hit something and I should file a claim, which I did, and needed to have it sent to collision. Instead of just transferring my bill, they said have the insurance company call us, and held the vehicle until it was paid. So I have been without a vehicle for over two weeks, and now collision is claiming it'll be another two weeks. Take your car literally anywhere else.

I recently approached this dealership to solicit a quote on a 2026 new Infiniti. I also approached…read more8 other dealerships across the state and a couple out of state just over the border. I've purchased a lot of vehicles, new and used, in my life and I take the same approach most times...We're buying in the next 48 to 72 hours, I want your best quote out the door, I will provide one feedback if you follow-up, and then I make my decision. In this case here, although I directed my inquiry to the General Manager or the New Car Sales Manager, I apparently received a message from one of the salesman with a quote. He then quickly followed up the same day wanting to know where he stood. I am not putting his name here but I do have it in my records. I let him know that, at that time, he was the highest priced. The highest dealer processing fee, the smallest discount on the car, and I let him know the lower out the door price I had from other dealers. As is unfortunately common, rather than trying to compete, I received a snarky response that if other dealers are "bleeding" money and taking a loss, they can have the deal. Oh, and they are "selling the car at invoice." Don't you love that one that they always pull out? I just love it when car salesmen insult the prices other dealers are doing. Gee, I guess these dealerships that have been in business in some cases longer than the salesman has even been an adult, but I'm to believe they don't know what they are doing. I wrote back and asked if he wanted to check with his GM before making a final decision. From there, we go down hill. He says he would not waste his GM's time with a ridiculous offer, and he then started insulting me stating they don't change the price of the cars to fit my budget and clearly I can't afford this new car and I should look at used cars. He then proceeded to send me links to used cars and older model years. Keep in mind, of the 8 dealerships I approached, 4 of them agreed to match the lowest offer I had received. Matching of course doesn't do me one bit of good. I'm always puzzled why a dealership thinks "Matching" an offer gets them something. If anything, the dealer that gave me the lowest number the first time should be rewarded for doing it. When you can't or won't, you just insult the other dealers and apparently the customer as well. In any event, according to the salesman here, all those other dealers are idiots and don't know how to run a business. I wonder if the GM at this dealership would have wanted a chance to make a deal. I wrote a check for the 2026 new Infiniti we were looking for earlier this week to another dealership for $68,350. Apparently I was supposed to pay about $2,000 more to this dealer because, well, they don't drop their prices and would rather insult me and claim I can't afford the car. Ha!

This staff treats you like family. I've been going here for years. Shout out to Broderick who is…read morealways there making this establishment a great place for the community.

My wife and I had a great experience at this location. We met 3 people while we were there all…read moreextremely welcoming and respectful. Logan was the salesman we worked with, can't recommend him enough. Extremely knowledgeable, kind and seemed like he genuinely cared about what we were looking for. Hope to work with him again in the future.

The owners of this group should be watching over their business. There is a reason for 1.3 stars !…read moreI've been on hold for 45 mins. now except for the occasional operator that gets on the phone as the manager told her what to say. That's not that person's job...it's yours. I would steer clear of this entire group! Update....finally talked with a manager, said he would get back to me in 10 mins. Hours later I got a called but I missed it. I called him back left a mssg to return my call. No call back was ever attempted. So I again called to get answers, now the Mgr has left the dealer for a few days. I ask for another manager.... that manager also out ! Who runs this show?? So days into this I still have no answers and I'm just left hanging!!!

I had service completed at Priority Acura today, including an oil change, tire rotation, and brake…read morefluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference!

I brought my vehicle in for a rear subframe recall and trusted that the work would be completed…read moresafely and according to manufacturer specifications. Unfortunately, after the repair was completed, I discovered multiple bolts and nuts were only hand-tightened and had not been torqued to the required specifications. Considering this involves critical suspension and subframe components, this was a serious safety concern. Because I no longer had confidence in the quality of the work performed, I chose to take the vehicle to another shop and pay to have the repair inspected and corrected properly rather than return it to the facility that performed the original work. Mistakes happen, but leaving safety-related components loose after a recall repair is unacceptable. A basic quality-control inspection should have caught this before the vehicle was released. I hope management takes this feedback seriously and improves its workmanship and inspection process before someone gets hurt.