Dr. Alex De Moraes has been my physician for roughly six months. As a healthcare professional…read moremyself, and an executive focused on patient experience, I couldn't be happier with my decision to join his practice at Napa Valley Personalized Care. I initially decided to seek out a new physician because I was extremely frustrated with the amount of time my previous doctor spent with me during the appointment. If I spoke to him for more than five minutes I considered myself lucky. Add to that the frustration of multiple lengthy delays in the waiting room when I had arrived 15 minutes ahead of time as requested. The final straw was when my doctor read a lab results wrong. Fortunately, I had reviewed them myself before the visit, and was able to correct his mistake. It's scary to think of the mistakes that likely routinely happen and go unnoticed by less informed patients. Dr. De Moraes has been spectacular. He spends the time with me to talk about my holistic well-being, rather than the symptoms that brought me to the clinic that day. He is personable, thoughtful, thorough and when I leave his office, or speak to him on the phone, I don't worry that something might have been missed. On one occasion the pharmacy I go to made a mistake on a prescription late on a Friday evening. I was sure I'd have to wait until Monday, but he was available to correct the pharmacy's mistake while I waited and there was no issue. I think what I like most is that he remembers my name as patient, which is what prompted this review. I saw him in the grocery store weeks after I'd seen him and he remembered my name, and asked how I was doing. How crazy is that? My previous doctor wouldn't have known me if I was the only person in the room. Would your doctor know you? I'm extremely happy with my decision to choose Dr. De Moraes as my physician. As I mentioned, I'm a healthcare professional myself and can be very critical of the broken system we all have to endure. Dr. Moraes made has made my healthcare easy to manage and immensely less stressful. I would recommend him to all my friends and family and trust him with my well-being. Thank you Dr. De Moraes!

My mother was under the care of Dr. Alex De Moraes at The Meadows Of Napa Valley Skilled Nursing…read moreFacility while convalescing from surgery for a small bowel obstruction. While the most alarming incident -- involving verbal abuse -- occurred just before her discharge, there were other episodes of negligence during her stay there that can be attributed to Dr. De Moraes. During her stay at the facility, my mother was having very severe breathing problems related to chronic heart failure and post surgery complications. Dr. De Moraes was very resistant to input from both family and cardiologist regarding my mother's heart failure-related breathing issues that are relieved by diuresis. He was extremely upset that I was advocating for urgent attention to this matter and he complained vigorously when I consulted with my mother's cardiologist from UCSF and asked her to call him. The first time Dr. De Moraes spoke to my mother's cardiologist, he denied any signs of fluid overload in my mother and rejected the possibility that this could be causing her breathing issues. Based on my experience as her main caregiver and, seeing that her breathing continued to worsen, I contacted my mother's cardiologist once more and asked her to please call Dr. De Moraes again to try to get him to begin diuresis urgently. After speaking to the cardiologist the second time, Dr. De Moraes finally proceeded to prescribe a version of the recommended treatment. However, Dr. De Moraes refused to administer the medication in the correct dosage and manner and, had my mother complied with De Moraes' dosing, it would have been in great excess of what has been determined as the maximum dosage she can tolerate without experiencing acute kidney injury. My mother, knowing this, was able to refuse the quantities that Dr de Moraes had prescribed and instead she took the medication according to her cardiologist ongoing recommendation. Soon the diuresis began and within 24 hours, her breathing began to improve dramatically. After a few days at The Meadows Skilled Nursing, my concern was increasing about the care of my mother was receiving under Dr. De Moraes and so I began to make plans for her discharge early the following week. Beginning on Saturday afternoon, my mother began having painful spasms and cramping in her rectum and anus. After multiple telephone calls to the facility alerting them of the situation and suggesting that they evaluate her for a fecal impaction, the head of nursing examined her late Sunday afternoon and consulted with Dr. De Moraes. I assume they concluded she had hemorrhoids because De Moraes prescribed Hydrocortisone cream which was administered 16 hours later. All day Sunday, all day Monday and all morning Tuesday, my mother was experiencing waves of spasms and cramping every 15 to 20 minutes and would cry out in pain with each of these episodes. I continued to make contact Head Of Nursing by phone and was told that the doctor had decided the plan of treatment and that I should not continue to interfere. Finally, on Tuesday morning when she was about to be transferred back home, I insisted that they not release her without the doctor examining her. O was told he Had already seen her but actually that was before the fecal impaction symptoms emerged. So I insisted they allow me to speak to the doctor directly by phone. He became very upset with me, calling me the worst family member he had ever had to deal with and saying that I was creating a "barrier of care." I told him that I was acting out of love for my mother and that I was very concerned that she was suffering from a severe fecal impactation and did not think it was a good idea for them to release her from their care without addressing the acute condition and determining whether or not she was in any danger. At that time he made several threats about refusing to discharge her and cutting off our ability to communicate by FaceTime during the rest of her stay (this is all taking place during the Covid-19 crisis and visitors are not allowed into the facility). He finally agreed to examine her and within five minutes was in her room. Upon examination, my mother was found to be fecally impacted and the impaction was cleared. She was then discharged and transported home. The pain did not come back and has not come back since. Her 48 hour ordeal was now over. However during the process Dr. De Moraes proceeded to verbally abuse my mother calling her the worst patient he had ever had, a disgusting person and other such things, and saying that she "didn't deserve to be alive." My mother has been very upset in the time since she experienced this abuse. Her memory of the constant waves of excruciating pain, the negligence and the doctor's verbal abuse run through her head throughout the day causing her a great deal of PTSD-like distress. She has had several nightmares involving the doctor as well.

Dr. Liu has been an absolute godsend for me since leaving the Kaiser maze. Dr. Liu is an old school…read moredoctor who gives each patient all the time in the world, makes careful notes and when push comes to shove gets you the medication that will help you the most. Her office manager is exemplary and helped expediently put through an order for migraine medicine when I needed it most to be able to get up every day to care for my husband after knee surgery. Their response was fast, courteous and professional. Yes, the office location is in an older building in need of upgrades, but if you can get past the shabbiness, this is an excellent primary care option.

I have to wait over an hour for each and every office visit. I have discussed this with several…read moreoffice employees but it hasn't improved. It actually is worse. I have even tried to call ahead but that doesn't work either.

Excellent care in er and icu, have had experience in lab work and er, both were handled with…read moreprofessionalism and care. Thanks to the staff at SVH!

Everything except heart exam which was extremely painful. The nurse was trying to do a good job but…read morethe pressure to obtain a good image was too much.

Two star operation, here. If you're out of town and have a situation where you need an antibiotic…read morecalled in for you this is the place to go. We had a gap insurance for my daughter and came here for a check up. $220 for the visit, it took 45 minutes to be seen and the front desk is run by young folks who really seem like they could care less. We told them we were cash pay and we were offered (and declined) a $140 breathing treatment (not their fault we are cash pay) and they phoned in a prescription. When we went to pick up the two inhalers we were told it would be $1100 for the two. We called the Urgent care facility and gave them the feedback and had to borrow a friend's inhaler. One week later we received a phone call from the pharmacy asking if we wanted to pick up her new, $48 inhalers. This system is broken if the true cost is $48 but the insurance cost is $550. Why did the Urgent Care facility call in the cash pay Rx knowing we were cash pay and had just turned down their breathing treatment? Why did the Urgent Care return our call to tell us they had phoned in a new Rx? This place definitely has a turn and burn vibe which is disappointing (both doctor and staff) when a sick child is involved. They didn't even give me any kind of idea what could be happening.

The staff was busy but very courteous. The FNP was on spot. she was precise with her skills and…read moreher bedside manner. I could not never gotten any better care. The star especially Lilly was so patient, kind, and supportive. Thankyou

Quality, thorough physician. Extensive experience in Denver Internal Medicine. Good bedside mannerread more

Wow!! What a great doctor!…read more Seeking a new doctor after sheltering in place in Sonoma because of the pandemic, I luckily found Dr. Gleser. Professional, personable and thorough, he is a fantastic primary care physician. Unlike other providers, he is warm and caring, spends time explaining medical issues and promptly follows up with a report and analysis of test results. His office is right in Sonoma with plenty of parking, and It's easy to schedule an appointment. This is what medicine should be. If you are looking for a primary care physician, look no further than Dr. Gleser.

Great patient rapport and listening skills, with easy to understand explanations & diagrams.read more

Went to see him for strained shoulders. He showed me some exercises and was to send them to me but…read moreI never got them. I asked for pain medicine he said 800 mg Motrin 3times a day. I ate two servings oatmeal then took first 800 mg and got ill feeling. I asked him for something else so he then sent me a letter dropping me from his practice it is ok because he wasn't very helpful was he

Dr Suard is an incredible physician. He is not only extremely knowledgeable, understanding, and…read morecompassionate but he also is caring, professional and personable. I have been going to Dr Suard for 30 plus years. He has helped me get through many life altering issues and I cannot say enough good things about him.

Dr Suard is one of the most caring, supportive and knowledgeable Doctors, that I have been…read morefortunate to have in my Life. He goes " above and beyond" for his patients. I am truly blessed to have him as my doctor. Thank God , I am his patient.

Dr. Row has always been a good doctor to me since I selected her back in 2005. She has always been…read morefriendly, informative, and I don't get that feeling that I'm being rushed through my appointments. I also enjoy the fact that she is English speaking, and that I can clearly understand her! She has always been good at diagnosing my medical issues and tending to my medical needs. I had a ton of bad experiances with the doctors over at the Pleasanton facility that I finally decided to nut it up and take on the crappy parking over in Walnut Creek just to get a quality general practicioner! Since Dr. Row is of Asian decent, she is also well informed of the medical issues that come with my half Asian ethnicity. I liked her so much my mom ended up switching to her too! 5 happy and healthy stars to Dr. Row!