I have to wait over an hour for each and every office visit. I have discussed this with several office employees but it hasn't improved. It actually is worse. I have even tried to call ahead but that doesn't work either. read more

Dr. Liu has been an absolute godsend for me since leaving the Kaiser maze. Dr. Liu is an old school doctor who gives each patient all the time in the world, makes careful notes and when push comes to shove gets you the medication that will help you the most. Her office manager is exemplary and helped expediently put through an order for migraine medicine when I needed it most to be able to get up every day to care for my husband after knee surgery. Their response was fast, courteous and professional. Yes, the office location is in an older building in need of upgrades, but if you can get past the shabbiness, this is an excellent primary care option. read more

I had just as bad of an experience as all the other negative reviews here. I wish I had checked Yelp before trying this doctor. The only reason this medical practice is in business is because there are very few doctors in Sonoma who accept the major insurance providers. You'll basically wait an hour or more every single time you book an appointment here, even if they aren't busy and even if you show up on time. My wife and I both had identical experiences today, five hours apart. I chatted with someone in the waiting room who said at the minimum the doctor is 30-45 minutes late and often more. No thanks. I'll take my business elsewhere. I can't spend 2 hours every time I need to see a doctor. The doctor herself is very friendly. The clinic is in rough shape. All the equipment is super old. Carpets stained. If you are looking for a low cost doctor this is the one. read more

In a recent visit to Dr. Liu and after her review of my blood test results, she determined that I had a disease which could cause blindness. She immediately prescribed a medicine to prevent it. Her prudent and fast action saved my eyesight, as the Ophthalmologist specialist confirmed this would have led to blindness. There are no words to say how grateful I am to Dr. Liu. I highly recommend her; she is an EXCELLENT Doctor. I would also like to thank her staff, and Amanda in particular, for always being so kind and helpful as well. read more

I am a former patient of Dr. liu , Currently both of my children go to see her, as well as my ex-husband. She is a brilliant physician and she's always straight to the point. But, I have always been very turned off by the grumpy front office person. I think her names Debra. She has always been rude and dismissive. Tonight I called and spoke to both of the front office people about a concern I have for my sons health. The first women ( Debra?) I asked her to have Dr. Liu call me about my concern. I was abruptly interrupted and told, " I had to write a letter in order to get a message to her. ! I said, "can you please just have her call me ?" and she said, " sure"and hung up. I immediately called back and a second woman answered.I asked if she just hung up on me? She immediately had attitude and said , "it was not her! " I asked her, her name and she said, "it was Allie. I asked if Dr. Liu could call me? She replied "No, we will not take a message for the doctor to call you. They told me I had to, " take my son to the emergency room, if I was so concerned" ! All I wanted to do is alert Dr. Lui to my concern. What if my call, was an important overall factor in my sons overall health? Who knows why these two women are such bitter human beings? With absolutely no compassion for a mother trying to share information with there sons doctor. Hey ladies if your so miserable, get a new job we're customer service is not in the job description.! I will write a letter, but who knows if these women will even give it to her. read more

While Dr. Liu is knowledgeable and competent, especially regarding medications, she overbooks her patients. I have had to wait for at least an hour later than my appointment time on several occasions. She doesn't roll into the office until 9:20 or later so forget making an early appointment to avoid the wait. I find this very disrespectful of my time. The doctor often talks over the patient, with very little eye contact as she focuses on her iPad. I feel she misses things I am trying to convey to her that might be important because she just doesn't listen. She lectures. It is my impression that she has not always read the records that have been sent to her by other doctors and the hospital. She offers very little reinforcement of positive change. I have lost weight, which was not really needed, cut back on caffeine and alcohol, and exercise daily. I am living a very healthy lifestyle. But yet she only dwells on what I could be doing better. I have experienced multi health crises, some life-threatening, over the last six months, but she offers little empathy. I almost dread going to see her. On the more positive side, she will confer with other doctors whom I am seeing as should be expected. Also, Amanda, her front desk person, is a real treasure! I am searching for another primary physician in the area. read more

I was concerned with the person who wrote the review stating that she was upset that Dr. Yong was closed half days on Fridays. Almost all Dr. are closed,at least half, if not all day on Fridays. Some take off Monday's as well. This is because they must do rounds in the local hospital to see their patients there or to take their turn as the Dr. on duty. Dr.Yong saw my husband at 8:00p.m one evening while he was in the hospital, so don't tell me they don't put in long hours. Dr.Yong is one of the kindest,patient Dr.'s I have ever been to and I am pretty hard on Dr.s, I would recommend her to anyone. Joyce Edwards read more

I have been a patient of Dr. Lui's for over 5 years. She is a wonderful physician. She takes her time and answers all your questions. I find her to be extremely intelligent and is up to date on all the latest medical information. Of course my two favorite ladies are Ali and Amanda. Both are very friendly and extremely helpful on the phone and in person. Ali is amazing as the back office medical assistant. She is smart and has a warm personality. Amanda is an amazing front office medical assistant. She is very helpful when calling the office. Her personality is also warm and friendly. Dr. Liu is very lucky to have these two ladies working with her. read more

I feel awkward rating a doctor by her front desk staff. While I read the reviews before I booked my appointment, I blew the comments off. Not after today. Took 3 weeks to get an appointment. Showed up 10 minutes early with paperwork complete. And I sat. And sat. And sat. Oh, wait. I listened to the front desk talk about tv shows. They never interacted with me once I sat down. 30 minutes later, one patient has gone in and none have come out. I ask when I will see the doctor as I'm supposed to be back at work. The answer: the doctor spends a lot of time with her patients. Would you like me to take off the schedule? I tell her I've waited 3 weeks for the appointment and, if the doctor was going to be this late, they could have called or warned me that I should expect to be there for a considerable length of time. Same response. I took my paperwork and left. read more

I believe I have been a patient of Dr. Liu's for about 20 years, since she's started in Sonoma. She is my primary doctor. Besides a doctor she is a pharmacist which gives me more confidence about the meds I take. She is a great diagnostician and very thorough. One thing great about her is that she is a good listener and gives you time without feeling rushed. I have no complaints and have been really happy having her as my doctor. I also enjoy her staff, Ali,Amanda, and Debra. They are awesome! Even when I forget my papers for getting blood tests or other outside tests, they are always there to give me another with a smile. So glad to have a good doctor locally. -Marian read more

"Sorry, we're open half a day today and all booked up" is NOT an acceptable answer when you call your doctor's office with an medical concern. I've been a patient here for three years and this was their response when I called this morning with an emergency situation. Not a broken bone or sudden high fever, but the kind of thing you expect your family doctor to allow time for in her day. Not here. I'm disgusted with this practice. I started going to Dr Liu because she accepts my insurance. Not a good enough reason anymore. The office staff is flip and uncaring, and I expect more from medical professionals. I would not recommend this practice. read more

I'm 64, and I've had quite a variety of health issues. I've had a lot of doctors. I believe Dr. Liu is the best I've ever had. As I understand it, she was a pharmacist before she became a doctor. She seems very knowledgeable about medications. She is often late, but not often very late, and I attribute this to the way she treats each patient. She is extremely thorough. She spends a couple of minutes going over my chart before she even addresses my issue, checking medications and past issues. She has addressed several potential conflicts between medications prescribed by other doctors. She is able to explain medications and potential benefits and detriments. I've heard people complain about her bedside manner, but I appreciate her frankness. There is no sugar coating, but neither is there any condescension or judgement. I have heart issues and have had heart attacks. During hospitalization and subsequent appointments, I realized that I trusted Dr. Liu more than my cardiologist. She explained, frankly, the damages my heart had experienced, what the drugs prescribed would or could not do, and what I could do to avoid further problems. She visited me in the hospital exactly twice as often as my cardiologist, who seemed more interested in reassuring me than in telling me what was happening to me. Again, no condescension. I went to her with an eye infection, and she sent me to a specialist. The specialist performed a very painful exam, and prescribed an ointment. In the space of two days, the infection rapidly escalated. I called Dr. Liu, not the eye doctor. She fit me in on that day. After hearing my experience and looking at the ointment I had been prescribed, she just said, "Hmm", and prescribed something different. My condition improved radically, and the infection was gone completely in 3 days. I experienced essentially the same thing when I had inflammation of the skin at my ear canal. The dermatologist prescribed something that seemed to make it worse, then Dr. Liu prescribed something that made it go away. Though she knows a lot about pharmacology, she often doesn't prescribe what I want or think I need. She prescribed a niacin drug to increase my good cholesterol but told me that the only proven successful treatment was more exercise. Not what I wanted to hear, but correct. To Jami J., who experienced insurance problems, I would like to point out that it was the inaccuracy of the Blue Shield website which was at fault, not Dr. Liu. After I have diagnostic tests and bloodwork, Dr. Liu takes the time to explain what the numbers mean and to show me the comparison (improvement or deterioration) to previous tests. She assessed the conditions and prognoses of two of my relatives with her usual clarity and frankness. They were angry and changed doctors. It turned out that she was completely correct, and one might still be alive if she had followed her recommendations. I don't usually write evaluations online, but when someone is exceptional and does her job extremely well, I feel somehow insulted if her ability and performance is not recognized. read more

I have been a patient of Dr. Liu's for 20 years. She is a smart, kind and patient doctor. Yes, you may need to wait a bit in the reception area. Why? Because she takes the time to listen to each and every patient. If all is going well with her patients, then appointments keep on track. But instead of rushing you out the door, she always pauses at the end to ask "Is there anything else?" I'm usually in good health, but once when I was sick, she called me twice at home because she was concerned about how I was feeling. If my schedule is busy, I call the office to see if things are backed up. If so, the staff has always been helpful in telling me to come in a bit later. In closing, 3 cheers for Dr. Lui! read more

Thank you, Dr. Lui! Last Friday - the Friday before Christmas - I was down with a horrible cold and an ear ache. She stayed in over lunch to make time for me even though the rest of her day was over booked and she was short staffed. I have known Dr. Lui for years and regard her as a thorough and brilliant doctor. read more

I've been seeing Dr Liu for a few years. They always run significantly late, but once my turn does come, I never feel rushed. There have been staffing changes since I started and I feel the changes are for the better. I really like their current team--Linda, Allie & Amanda. read more

If I could give no stars, I would. The woman at the front desk said they would not take my Blue Shield Plan even though it says that they will on the Blue Shield website. I wasted my time filling out all their info and made an appt. with this specific Doctor based on her reviews.Then the woman behind the desk asked if I wanted to pay cash for the appointment? So why do I have insurance? This is a very deceptive and misleading policy on the part of this office. I wish I could bill her for my time! No, I would never recommend this practice, beware! read more

I had a such horrible experience today with this doctor office stuff. I normally hardly write any review unless I felt really unhappy and someone treated me really bad. The office is always booked too many patients and I always need to wait at least 30mins to 45 mins every time I visited. I haven't been their office for 2 years ( the main reason). Since my company changed our medical insurance. and I have to put down 1-2 primary care for the reference. I called in and made an appointment at 10:00am today. I went there 5 minuts early as usual. and after 10:10. and I got up and told the front desk girl I had another appointment and I have to leave on 10:30. Is possible I can get it done by the time? since I main reason to visit the doctor and asked her for referral my information to another doctor office. The front desk girl said the appointment can't happen on 10:30. She suggested me reschedule another appointment. But while I was having conversation with the front desk girl, another women who seat at the corner of the front desk office jump out and said " If you want to see the doctor right way, you shall call 911." What the heck of 911? Why I shall need to call 911 for my 10:00am appointment? Does you guys shall work on the time management? Why everytime I came to the office on time, and I have to wait at least 30mins for my appointment? That is so unfair for all our patients. Why you guys booked so many patients and you guys can't handle it? I never have a such experience to come to any doctor offices ( even in San Francisco, small and big doctor's offices (UCSF.)..... any office I had been to, I never have to wait such a long time) and I got a such unprofessional responded while a patients asked a advice and need? Does you guys shall apologized the appointment was delay before to ask me to call 911? ( One thing I want to mention : actually the front desk girl was nice. I did't know her name. She suggested me to book the first appointment at the afternoon to avoid the loooooooog waiting time) Even at the end I took her advice ( from the front desk girl) reschedule my appointment. I am not planning to go back. That is it. I am DONE!!! There are so many great and professsional stuffs and doctor office around at Sonoma. Why I need to go back ? Such wast my time!!! read more

Hi there! Let me say that Dr Lui has by far the best staff, always courteous & prompt! Linda is just friendly & excellent running all things financial, Amanda is like a ray of sunshine greeting you at checkin and Ali has wonderful personality & nursing skills to boot! Glad I have the privilege of having this office for my primary care in Sonoma. read more

I am a fairly new patient of Dr Lui and I couldn't be more pleased. She is very intelligent, through and a very good listener. She really takes her time to get an accurate picture of your health. I also want to compliment her office staff. Both Ali and Amanda were very friendly, helpful and professional. I feel we are very fortunate to have such a quality Doctor in Sonoma. read more

In this crazy fast-paced world, it's nice to know that a doctor will take time to listen to your concerns and genuinely care about you. You will often have to wait past your appointment, but she's worth it. Her lovely staff, Ali and Amanda are very helpful and very nice. A doctor appointment is never something you really look forward to, but seeing there smiling faces is always a pleasure. Dr. Liu is first rate! read more