Excellent customer care and service! They took care of a last minute problem with my son's suit…read morewithout any hesitation and with a smile. Great job and thank you for your kindness!!

Went to have clothes dry cleaned. I gave the lady 7 pants to dry clean. Let's just say I only got 6…read moreback and all of sudden she doesn't understand English or what happen to my pair of pants. First and last time going.

I've been using Bellboy Drycleaners for over a year primarily to launder work shirts or dry-clean…read moreother garments. They are a local small business owned by a super nice family. Their turn around time is incredibly fast compared to other places I've used. Also their prices are really reasonable. If you need to have an item altered they do that too. Overall this is an awesome business to get your shirts laundered, dry cleaning, or alterations.

This is the best dry cleaning and alterations shop I have ever used. The staff is efficient,…read moreprofessional, friendly and they turn around your garments in just a few days, not a week. Their alterations and cleaning are superb. Their prices are very reasonable too. I would definitely recommend anyone in the Worcester area to utilize their services.

I care a lot about my clothes so I'm always nervous going to a tailor. Thankfully I had nothing to…read moreworry about and the pants I brought fit perfectly now. I had them do one cotton dress pant and one synthetic hiking pant with an elastic waist; both were done just as well. I will be coming back for more alterations in the future.

Wonderful work! We had a dress tailored that was covered in beading. The tailoring was flawless…read more And the cost was very reasonable!

Super friendly people, thorough cleaning, quick turnaround. Been a happy customer for over a yearread more

This family owned business is best dry cleaner and tailor around, hands down. The customer…read moreservice is phenomenal -- on many occasions they have accommodated expedited requests, whether it's for dry cleaning or alterations. I've trusted them to clean and tailor my best suits, shirts, pants, and even a vintage leather jacket that needed alterations -- all perfect.

Worst customer service I've ever experienced. Picked up shirts that were laundered and 8 shirts…read morecost $30. I thought it was a little high and mentioned that to the woman and she became extremely angry and rude and told me that I should find another laundry and this would be my last visit and don't come back (in rapid broken English). She can rest assured I will never be back unless there is a change of ownership. Extremely rude person. I really don't know how they stay in business. I would have given zero stars but that was not an option.

Been bringing my suits, shirts, and special clothing items here for cleaning and alteration for…read moreyears and I have absolutely no complaints! I trust them with even my most expensive and precious articles. They are quick and accommodating with last minute items, skilled with the tailoring, careful with the delicates, and have gotten nearly every stain out that I have thrown at them! Competitive pricing and quality service are the standard at this place and I have never needed to go elsewhere, nor have I wanted to. On top of it all, the Kim's are some of the kindest small business owners that have had the pleasure of getting to know over the years! I will continue to bring my business here and they are always at the top of my list when recommending a good dry cleaner.

I've been a loyal customer for many years, always bringing my dry cleaning to your Pleasant Street…read morelocation before it closed and then to your Auburn location. The women at the Auburn location are professional, very kind, and helpful with specialty and designer garments. However, I am seriously concerned about the man who works there. I believe he's the only man who operates in the front of the store. I am writing this formal complaint because he is consistently condescending and passive-aggressive, which is in stark contrast to the other employees. This is why I feel compelled to raise this issue and escalate my complaint about the mistreatment I've experienced as a customer by this employee. On the 18th, while I was waiting at 9:00, he came out from the back, appearing annoyed that I was there, and mumbled under his breath. When he took my bag, he remarked, "You couldn't take it out of the bag?" and added, "I don't know if there is poop or urine on your clothes." I was shocked and disgusted by his tone. I want to make it clear that I would never bring clothes like that. That is not my character, and the other associates can confirm this as I am a business professional myself. When I asked him for his name and the owner's number, he refused both requests. I have never experienced poor service from anyone else there. This man behaves in a toxic and disrespectful manner and takes no ownership of his words or actions. He claims to treat everyone the same, but I have seen him speak to others neutrally. I hope your store's cameras and audio captured the incident because I want this behavior addressed to prevent harm to your business. I would appreciate a phone call if you would like to discuss this further. To resolve this, I request a formal written apology from this employee, a commitment that he will receive customer service retraining, and that you inform me in writing of any corrective actions taken. Additionally, please outline the steps the company will take to ensure respectful treatment of customers from now on and keep me updated on your progress. Until these actions are taken and I receive confirmation, I will not return to Dooley's.

I recently brought a comforter to be cleaned and pressed. When I went back to pick it up, I didn't…read more realize until I opened it that it had not been pressed and was. full of wrinkles . I brought the comforterback to the sales person and told her that it had not impressed at all. She took my information and told me that she would get back to me. Proximately 10 to 15 minutes later we received a phone call saying it ready for me to pick up. We went back and picked up the quilt and took it home. When we opened it up still wrinkled. I immediately called the woman at the cleaners. She refused take any responsibility for the problem and tried to blame the hangerfur all of the wrinkles. wrinkled.

I recently went to have my Overcoat dry cleaned and have two buttons reattached. The coat came back…read morewith stains, food, lint and dust still on it. After bringing it back, I had to show the gentleman that it had not been cleaned properly. He consistently told me that it had been cleaned until I had to show him the stains, lint, dirt and food that was still there. When I went back for the second time, I had to put the coat on immediately and left the store, not noticing that it still had not been cleaned properly. I was wearing it in front of a very reputable seamstress and dry cleaner who advised me to take it back again. For $27, I would NOT recommend going there.

Just moved to the area and so lucky to find this store. I had a tuxedo pants that needed to be…read morealtered last minute. I brought it to a different store, she altered it, and it still didn't fit me. This store had it altered in a way that the pants looked fantastic on me. I applause the shop owner. I can be a proud groom on my wedding day.