Yesterday was my second visit to this facility in a couple of years. My previous visit was a good…read moreone and this time was no different. 'Relatively short waiting times and first rate doctors, both times. I was in serious trouble when I visited a year ago and they pulled me back from the edge of a possible sepsis infection. Yesterday's visit was less dramatic but Dr. Kilaghbian is an impressive doctor and I felt I was in competent hands. Based on the reviews I've read, my opinion is an outlier but I do recommend this clinic. I've encountered more than my share of poor care at hospital ER's over the years and, for me, this is a far better way to access medical care. Maybe one criticism before I go, there is lots of discussion in the reviews about the front desk staff and it might be justified. That position is critical in setting the tone for the entire patient visit. It's a tough job but manners do count for a lot and (as you can clearly see in the reviews) make a lasting impression.

EXPENSIVE and EVASIVE about billing…read more I came in here for a suspected case of strep throat. I didn't have an appointment, showed up right when they opened, and was in and out in about 45 minutes, maybe 10 of which was with the actual provider. The place was nice and I left feeling like I received great care. They said there's no copay and that the bill would be submitted to my insurance. All pretty normal. The bill came and it was for over $700, nearly $500 of which was my responsibility. There was no explanation of what the bill was for, just an amount due. I spent the next couple weeks trying to get an itemized bill to no avail. I texted the number they texted me from. No reply. I emailed the address they emailed me from. No reply. I called the billing number and got an AI assistant who said they'd provide me with an itemized bill. Nothing came. I showed up in person to ask for the itemized bill, and all the person at the counter could give me was the amount due. They said they have no other information...at the actual place that provided the service. ALL I WANT IS TO KNOW WHAT I'M PAYING FOR. That's it. I know urgent care can be expensive, but I'm not just going to throw money at it without an explanation! They get two stars only because the service was good, the place was clean, and there was little wait for a walk-in. Now this refusal or inability to provide me with a detailed bill makes me think they're up to something shady.

The staff at HearUSA located at 2654Griffith Park Boulevard, Los Angeles, CA 90039 is very…read moreknowledgeable. They answer all of your questions. I am so thankful about learning how to setup the volume for your Hearing Aids on your cell phone. The staff is very polite and kind to Senior Citizens. Thank you for your service and support. Mrs. Gaines

Very positive experience with Will, professional, pleasant, knowledgeable, and resourceful. I…read moreappreciate his patience and taking the time to explain the products and cost. FM

I recently attempted to schedule an appointment with Glendale Eye Medical I contacted the office…read moreNovember 12, 2025, at approximately 9 a.m., but the experience I had was extremely unsatisfactory. I called the office six times before finally reaching a live person. When I requested not to be put on hold, I was placed on hold regardless. After the individual returned to the line, I asked why, and her reply was, "What do you want, I am busy." I pointed out her rudeness, and she promptly hung up on me. My subsequent calls went unanswered. When I called later in the day, someone picked up the phone, but it seemed to be an accidental pickup, as I could hear an unrelated conversation between the receptionist and a patient, which I found odd. I have been a patient at this office for over 30 years and have never experienced any issues until now. However, I have concluded that the current frontline employees are incapable of providing professional service or even basic politeness, so I will be seeking care from a new eye provider. I attempted to call the office to speak with the office manager to request that my medical records be sent to another medical professional. I was informed the office manager was unavailable and that someone named Helen would contact me regarding my records; however, I have still received no communication from the office.

The service and attention to patient services is an Epic failure.....I went in 2 months ago to…read morepersonally order all my records to be transferred and I was told 2 weeks......now pushing 2 months. I also asked for a copy of my last prescription for 1.5 readers to make a couple pair of sunglasses and was denied as they wanted to get me in to do ANOTHER eye exam. Having just had cataract surgery on both eyes it's clear it's nothing more than another money grab. ITS JUST READERS ...It's just integrating a minimum reader into sunglasses. After 3 generations of eye care they have disposed of a loyal patient relationship

After many experiences at different urgent cares throughout Glendale over the years, I HAD TO MAKE…read moreSURE I left a review for Mederi Urgent Care!! Last week, my mom had been dealing with a lingering cough for over a week. Waiting 4+ hours at Adventist's ER wasn't an option, so we looked up local urgent cares and came across Mederi. Every single person at this facility was incredibly kind and attentive to my mom. Even though they were busy that day, they still made us feel seen and cared for. From the receptionist who checked us in, to the office manager Serj, who made sure we and the other patients had help with any questions or the check-in process, to the medical assistant who helped get my mom situated for her visit, and finally to the PA, Emily, who was kind and thorough with her diagnosis and recommendations. The service we received here was by far the best we've experienced at any healthcare office. I wish I remembered everyone's names because they ALL deserve recognition!!! If you're looking for an urgent care for yourself or a family member, look no further. Trust me!

BEWARE OF OVERCHARGES!! They try everything to bill your…read moremedical insurance as a group and as individuals. Unethical. Dr was nonchalant. Receptionist was nice.

Katherine, Pauline, Sally and Leslie have all made my journey with hearing issues less stressful!…read more Katherine answered the day I called to make an appointment. She had a calm and patient manner, thankfully. I appreciate that, as I have not always had people like that answer my calls. The nearest appointment was over a month a way but she put me on a cancellation list which was appreciated because I ended up getting in much sooner than expected. It was also a nice surprise to be greeted by her when I walked in on appointment day. She was answering phones for this and another office, so I wasn't expecting to see her. She was with Pauline and both greeted me warmly, got me signed in and set me up with new patient forms. The room was bright and empty which was nice and the wait time was so short I didn't even have time to fill out all my forms, but they said I could finish afterwards. I was taken to the testing room by Sally, who worked quickly but kindly. If anyone reading this has to go for a test and you are nervous because you don't know what to expect, hopefully I can set your mind at ease. I have anxiety but did rather well overall, so will be pulling for you. You will spend some time in a sound booth. It is a small space with basically a chair and some cords, but there is a window on one side, so a lot of light is coming in and you can see Sally and her office. That helped me feel less claustrophobic. You will also be wearing and headset type thing. It put some uncomfortable pressure on me but it was bearable and probably would be more so to people who are more used to headsets. It also helped that with them, I was able to communicate with her (as opposed to a test where the tech is in another room, like a CT scan). As soon as the door is closed and she is back at her desk, she will speak into the headphones. It is interesting because she can set it so she is speaking only in one ear at a time! She has a calm voice, thankfully, and will explain what she is doing before she starts that part of the test. For me it was repeating after her. She would start at normal volume, but then her voice would go lower and she still wanted me to repeat what I heard/thought I heard. Next was a series of beeps and such, she wanted me to speak up as soon as I started to hear them, even if they were very faint. The last part of the test was discerning which words I was hearing, even with intentional static going on. The whole time in the booth was probably under 20 minutes. One minor note, the booth rocks a SMALL bit, when you first get in, and when the door is opened and closed. I am sensitive to motion at times so it bothered me a bit but was mercifully short. And then one test, probably a minute or so only, where plugs were placed in each ear and I had to stay still and silent. Not sure what that did but it was only mildly uncomfortable. She found that I needed an ENT for further treatment and passed on that info to my doctor instead of me having to like I thought I would. I expected to finish my forms and leave, but amazingly, the results were already available to Pauline who went over them with me very shortly after! The news was not grand, but neither was it entirely shocking. I need a hearing aid, but the nice thing is the insurance will cover one and she helped me set that up, after telling me about another hearing aid type that was available. She tried to find the one that would be the most discreet color in case I was shy about my hearing aid showing, which I found to be thoughtful. The next day I had a few questions and Leslie was the one who answered the phone in their center that day. The Pasadena office was closed or something but she did her best to try to answer my questions and took some time trying to reach Pauline or the others, which was deeply appreciated. Like the others, she thankfully had a kind spirit. Even though Leslie was not at the Pasadena office, she along with those that were made it such a nice visit and incredibly I look forward to seeing them again when I go back for my hearing aid at some point very soon! My one issue: the bathroom. It is great that one is available, when so many places do not offer that, especially these days. It is not in the office itself, but just down the hall and only accessible with a key the office has. While it was nicely cleaned that day/time, it is very cramped, has nowhere to hang a purse or such and definitely not handicap accessible, so I wanted to provide a heads up.

Unfortunately, service was lacking at this Sonus Hearing in Pasadena. I had previous experience…read morewith Sonus Hearing in Whittier as well as Whittier Hearing Center so I can vouch my experience was a bit unsatisfying in Pasadena. When you receive your new hearing aids, usually the audiologists would run additional test and make adjustments. However, this office does not. You end up going through the basic usage of the hearing aids, the billing paperworks, warranty information and leave the office without any adjustments. Next thing I did was compare the sound of the new and old hearing aids to the music in the parking lot. Found out the new ones were substantially at a lower volume. Called and walked back into the office to get an adjustment. However, you don't get to go inside and have to wait in the lobby while the technician makes adjustments. As a result of the adjustment, the left hearing aid had an annoying sound feedback 90% of the time. There was a 75 day warranty period to return for a prompt refund (Song And Beverly Consumer Warranty Act). Ended up returning the hearing aids the following day. It's been over a week and still no refund from Sonus. Unfortunately, needed to open a chargeback and would not recommend this particular Sonus. Location wasn't any better; paid parking in the parking structure or side of the street.

I really liked the doctor and the office is convenient, but the follow-up and communication were…read moreextremely disappointing. I had blood work done on March 27, and the Quest results were dated April 1, but I did not receive them in my portal until May 14 after many follow-ups by email and phone. The office called me with no voicemail, and when I called back later, I was told the doctor probably wanted to review the results and would call me back, but I still never heard back. For a new patient, waiting over six weeks for routine lab results with poor communication is not acceptable.

Professional, clean, timely and amazing bed side manners. I saw a NP for the first time her name…read morewas Gabie Mekikian FNP and OMG automatically fell in love. She was very passionate about my situation and committed to help. She scanned my file in detail and want rushing to get out of the room. Dr. Arakelyan wasn't wrong asking me to see her in a flash due to her availability. Thank you to the entire office - wish I could have taken my v blood work in the office lab cor first available 1 1/2 months out. Aughhhh

DO NOT BOOK AN APPOINTMENT W/ DR. ZARATE. You are far better off going to a professional and…read morecompetent eye doctor in Glendale. Dr.Zarate does not care to update her practice in 2025 or take proactive steps to rectify her practice's wrong and ensure other patients don't fall victim to her negligence. Dr. Zarate is listed as a provider under my insurance. The receptionist booked an appointment for me ONE MONTH out and said Dr. Zarate took my insurance. The receptionist called to confirm my appointment the day prior. I went to my appointment after requesting time off work in advance and they said she doesn't take my insurance. I told them that contradicts what your receptionist who booked this appointment said. Dr. Zarate is listed as a provider in the provider list my insurance had physically mailed me along with my insurance card and that she is currently listed as a provider on the insurance website. They said she use to take that insurance but not anymore. Knowing this was the only day I could take time off work to go see an eye doctor and knowing that all I required from this appointment is for the doctor to simply sign off on the same eye contact prescription that I have had for 14 years, I said how much can I pay out of pocket to get her to sign a new prescription so I can buy my yearly contacts (which was the entire point of my appointment) she said $250 :) These people did not want to work with me on fixing THEIR mistake, nor did they sense the urgency in my visit or even bother to apologize. Did they say they would fix this with the insurance, so that it wouldn't happen to another patient? Absolutely not, because they don't care if it happens again. This practice is stuck in the dark ages along with the archaic and filthy waiting room chairs. To finish off the rude and unprofessional interaction the woman told me I had to pay $2 for validation. How insane do you have to be to bring someone to your practice to not see them and at the end ask them to pay for parking for THEM wasting your time and money. Avoid going here.

I rarely write any reviews, but my experience today justifies it…read more My appointment was at 3:45pm. I get there, pay my co-pay, and wait 45 minutes until my name is called. The receptionist calls me over and informs me that I will not be able to be seen today because my insurance only covers the other doctor at that clinic and not it does not cover Dr. Zarate. I really don't understand why they did not check my insurance when I made my appointment over a month ago, when they called me yesterday for an appointment reminder, or when I first got to my appointment. Instead, they charge my copay and then wait 45 minutes to figure this, and then tell me I need to reschedule. After all that, they were not able to squeeze me in for an earlier appointment, instead they give me an appointment an entire month out. I'm extremely disappointed and wasted a lot of time for no reason.

Elevate health group is simply the best clinic in The greater LA region…read more From staff professionalism, respect, care & kindness. It is a top tier new & clean facility with tasteful art, organized equipment & spotless patient rooms. Nurse Alina has the hands of a feather and is so delicate and precise with needles & mindfulness, also making sure you have no questions before you leave. she is amazing and so great at what she does. Gabby is also the best her hands are surgical and makes sure you are taken care of perfectly w the utmost comfort and peace of mind. Nurse Nicole & Dr K are the greatest. This is my go to group to go to before a major fishing, diving, hunting excursion to prep myself for a harsh mission ahead. Also my #1 spot if anyone of MY family friends or myself are feeling sick or under the weather for the last 6 years or more.

They are impossible to get on the phone, their chatbots are useless, and they never call back. On…read moreseveral occasions, I have harassed them for prescription refills, and they take many days to get to it. They have also given terrible medical advice, including prescribing an antibiotic at the onset of Covid.