I have a 22 year old Honda lawnmower that was sorely in need of attention. No longer the one pull…read morestart darling it had been for years. And for some reason, it kept blowing the air cleaner cover off. I called Mr. Raine and described my issues. He assured me he could fix it. I hopped in my truck and drove up to his home shop in Leander. He greeted me right away and told me you can pick it up later today. Sure enough, he was true to his word. When I arrived, he described what he did to the lawnmower. Replacing the carburetor, sharpening the blades, draining the fuel tank. An overall check up. I cut my grass yesterday. With absolutely no issues. He did recommend that I replace the blade. And of course Amazon had something delivered the next day. Honda makes such a great product and it's rare in this day and age when something can actually be repaired. Mr. Raine is a solid, stand-up guy. True to his word. And he even gave me a guarantee/warranty till the end of the year. Said if anything comes up, just bring it back and we'll get you fixed up. I had previously tried a neighborhood lawn mower repair shop. It was money down the drain. If you have any issues with your lawnmower. Give Mr. Raine a call. He will get you set up. With a smile and a generous, genuine attitude. He's a solid dude.

He wouldn't honor my warranty after a few months and lied about telling me not to use regular gas…read moreand said I voided it. The warranty said nothing about that and he didn't tell me that anyways. I drove all the way out to Leander before he told me he wouldn't honor it and at that point was stuck paying a ton.

I dropped off my mower Saturday morning and he had it back to me in two hours running great. I had…read morenot started it in three years. Prices are reasonable. Great help. Better than buying a new one

I dropped off around lunh one day and got a call a few hours the mower was ready for pick.read more

I had to get on the waiting list as he's very busy. Once he got here, he was quick to diagnose the…read moreproblem and get it resolved and fixed promptly. He had everything on hand that he needed. He got my riding lawnmower to start and put on a new switch and also a new deck belt. I'm so happy I called him. I won't use anyone else from now on.

He fixed our old Honda mower, which are no longer available in gas mowers. He is scheduled out many…read moreweeks, but came back quickly to make an adjustment to the repair

He was great! He came twice. Third time he solved the issue via text. He was able to identify the…read moreissues immediately.

Hangs up right away. Right before I inquired he yelled goodbye and hung up. This is not the shop…read morefor you.

They wanted a $100 deposit for a tune up on a Stihl trimmer and would only give $20 back if I…read moredenied their estimate starting at $145 minimum. I chose to go elsewhere since a new trimmer is $249

Well now I know why they have such a bad review here. I have gotten work from them before and I…read moreguess I got to give them credit for fixing an item but you are only as good as your experiences and so my second time here to come and pick up an item, I waited 10 minutes until I just walked out. I walked in to pick up an item that they called me and told me it is ready. I walk in and a guy had just jumped out of his truck right before me so unfortunately he gets to be first, the guy at the counter says I'll be with you while he's working with someone else, because of smartphones yes I can let the 8 minutes, the 9 minutes past and then I look down and realize I am at 10 minutes plus. Now they didn't say anything to me during that time, like hey another minute. So I left and I will come back and pick up my chainsaw but this is ridiculous. Here's what you got to do when it comes to customer service if you guys really care about your Google and your Yelp review rating, if the customer you are helping has taken 10 minutes and you think that it is going to take longer, address me and find out what it is that I need perhaps mine will take 30 seconds, take the $18 that I owe you, give me my chainsaw and get me out of there. Focusing in on just the one customer in front of you allows this review, allows my situation to happen. I did hear other people in the back and the guy at front at a minimum should have called for help. I've worked across different industries and customer service has been included in that I can tell you if you told a customer who saw me waiting for 10 minutes behind them, give me a couple seconds to get this guy out of here and then we will finish with you especially since it looks like yours may take another 10 or 15 minutes. That did not happen, no I don't want to talk to a manager you guys don't have to try to reach out to me after the fact, you already know that your Yelp rating is a one star I'm pretty sure you should work to improve that and this kind of thing would not happen.

These guys were great! Husband and wife operation. I was mowing my lawn with my riding mower and…read moreran into a curb which dented my deck and wouldn't allow the blades to spin. I tried hammering it out but had no luck. They came the next morning and got the dent out and helped me reinstall the deck as well. I was skeptical because they only had 1 review but I had a great experience!

Came to me. Fixed problem quickly and for a good price. Excellent service and would call again.read more

As a recovering engineer who thought I knew what to rent, I got the wrong heavy duty drill and bits…read morefor a job, when I returned and explained how it was not working, they replaced the rental with a different tool that worked perfectly.

Website shows STIHL SR200 for price of $479.99 and I called and they said they confirmed 2 in…read morestock. I also asked for the price and they confirmed $479.99 and they also provided the price of the model up for SR200. I drove 30 min to purchase it and they asked if i would like them to test out the unit to ensure everting worked? I said yes and this is one of the reasons I like punching from them is they register for warranty, test and i support local business. Unit fired up, during checked he said total was $600ish? I immediately said the price was $479.99 and their website shows that price and that was the price given when i called. He asked if was still on sale and I said I have no idea but that why a called to confirm inventory and price. He asked who I spoke to and I did not get a name but he would find out who i spoke to. He found the person I spoke to and he said they can't honor the price he gave me for 479.99 because there was a miscommunication? I asked what the miscommunication was when he said what the price was 479.99? He stated they can't sell it at that price and walked away. What piss poor customer service not to honor the price they have on webpage and after confirming that was the correct price. This is bait and switch and I can understand not always updating your website but that's why I called and asked for the price and inventory. Very disappointing after driving 30 min to support local Austin business and then 30 min to return home.

We had recently moved into the house & there were many issues with the irrigation system. Dexter…read morewas our tech & replaced sprinkler heads, fixed leaks, capped unused drip irrigation & showed me how to shut off the house's main water line. The system was still not acting right & as it was getting late, Dexter returned in a couple of days and located the intermittent trouble with some zone control valves. I was so happy that Dexter sorted out all the many issues & now the system works beautifully. I think the pricing was very fair. If I need any more repairs, I will call Smart Earth Sprinklers!

A neighbor recommended Smart Earth Sprinklers. I called and made an appointment to get my system…read morechecked out. They were nice and it was quick and easy. I got a few texts and emails confirming the appointment and Eric showed up exactly on time. He looked over my system and ran it. He determined that several heads were cracked, leaking or just needed replacement. He gave me the price and went ahead and replaced all the heads that needed it. Sprinker systems should be checked regularly. The heads get wrecked and you can waste a lot of water if you don't pay attention. I was very pleased with the service, decent prices and professionalism from Eric. Smart Earth is my go-to company for sprinklers now.