I took a AKAI Tape deck to be looked at on November 25th, 2025. Told me it would be February 14th…read morebefore they could have it done. Called... Clay says he will look at it next week he had some emergency services. Call 2 weeks later and get the exact same answer. Tell him I'll just pick up the unit that has sat in his garage for 2.5 months and he states the $50.00 dollar deposit is not going to be refunded. Don't do business with Clay. He is the most unorganized person I have ever met. I knew I had a bad feeling about it when I dropped it off.

This guy does repair on old stereo systems and even some televisions! There is only one other…read morecompany around here that does that I believe they are in Millard. Used them once. Never went back for various reasons. Then I found Clay. I have an old JVC stereo system and the 5 disc CD player (yes I really still listen to CD's sometimes) stopped working. I found Clay. He has all the retro/old parts and knowledge to fix equipment like this. Because finding someone like this is so difficult, he is extremely busy but patience pays off! He told me it would be 3 months before he got to it and he was pretty spot on. Best part though is he was able to fix it and at a reasonable price. Very nice guy to work with!

been using them for over 10 years. always excellent service…read moreand care. they have saved me 1000's of $'s and help keep old phones up to par. cant afford new iphones.. many thanks from a loyal customer.

Would not recommend I got a product there did not last eight hours and it was already cracked. I…read moreasked for my money back and my old screen they won't deal help me at all $400 down the drain

I'm long overdue writing this review, but 5 stars all day for these guys. I had fits for months…read more(maybe even year+) with my Pioneer PL-530 randomly stopping mid-play. Coming to a complete stop. Arm staying put down on the record. Took it into a guy 3 times before them to no avail, bought a new motor, new transistors, etc. Dropped it off to these guys and ran them through the scenario and after a couple of drop offs/pick ups they found the issue and it's been no problem ever since. Super helpful along the way, calls keeping me updated on the process and what was going on all for a fair price. I thought I was SOL, but the beauty Pioneer is rolling! Cheers to you guys.

The owner is not a man of his word. I asked him specifically about 3 Adcom components and a…read moreNakamichi cassette deck. He quoted me between 700 and 1,000 dollars for the equipment. I specifically asked him this, as I didn't want to dismantle everything and drive across town from 108th and Maple. I told him I didn't want to be "low balled" when I got there. Everything was in EXCELLENT condition except the FM reception on the preamp. He then said 500 is the best I can do. They may seem kind and generous when you're purchasing from them, but they are not ethical when purchasing from you.

friendly, helpful @ did what he promised! I will be back to…read moreby next time i need computer assistance.

Ken is a computer guru. He has helped me with several problems over the past few years, and his…read morework is always great. Stop by his shop for impeccable service and great computer advice -- like having your very own IT department!

They are the only electronics company we could find in Omaha who would dispose of a bulging battery…read moreon a tablet. They took care of a hazardous situation with great expertise and we appreciate their great service.

Very Pleased! I woke up to BitLocker being activated on my HP Laptop. A quick Google search was…read moretelling me that there was a high likelihood I would lose all my data. I brought it into John at the Omaha location. From the beginning, he instilled confidence. After a few days John called me to let me know he unlocked it. Could not be happier! For the meaningful work they do, the cost for their service is extremely reasonable. I cannot express my gratitude enough!! Appreciate all you do!!

Thor Schrock is living his concept and vision of developing the finest computers and systems for…read morepersonal and professional use. His business has been a part of my family and business needs for decades. Choose Schrock, every time. Edward Wunder BCH, CI A Hypnotic Change

3/24/26Worst customer service/customer relations I have ever experienced!…read more Agreed to a "one hour" on-line service, using Schrock Desk, intended to reconnect my email servers, which connection were lost when Cox transferred my account to Yahoo, after the Schrock tech gave me verbal assurances it would be a simple task, taking no more than one-hour, with their minimum fee of $160. When time arrived for the one hour on-line service, the assigned tech was initially unable to find my previously provided account info, so this used part of the one-hour before we even got started. Eventually, the tech said servers were connected, and the job was complete. Since the whole hour had not been used, we proceeded to make the same repair on my second computer, but the tech could not establish the on-line connection. Having failed, but not having fully used the 60 minutes, he suddenly had to leave for another customer. So, Ok., good enough, I thought, the first computer was connected. Soon after, I tried to send an email only to discover my computer was not connected to the server. The following day, I went to the Omaha Schrock physical location to request a review of the situation, only to be told I could either leave my computer at their office and they would get to it in 2 - 3 days, or we could do another Schrock Desk on-line fix, in the near future , for another $160 fee. Having lost all confidence in their service level, and feeling I should be refunded my fee for lack of performance on their part, I asked for a refund. The tech declined my request. I suggested I would then have to ask the credit card company, through which I had previously paid the $160 fee, to assist in my effort to get a refund, by filing a dispute. The tech threatened me that I would be charged with criminal theft if I filed a dispute. Or, I could escalate my complaint to their regional manager. I did escalate and the regional manager timely returned my call by leaving a voice mail message and his telephone number. Subsequent repeated efforts to contact, first, the regional manager, and, then, the owner/President of the company, have been fruitless.

I went into This store with a lot of doubt because I really don't trust my PC with anyone…read more Although, My doubts were wrong and after a week they found nothing wrong with it. They did help update and improve my pc which makes it feel faster. I am very grateful for this store for their attitude, Updates, support and service overall. If I ever have more Pc or tech issues I will be going to this store! Thank you so much.

I am very impressed with their ability to repair my computer. They were very professional and…read moreunderstanding to my mistakes! I would highly recommend Special Touch Computer Repair! Even more than Five Stars!

Called the " Tech Guy" and he came early the next day... Very personable, and knowledgeable.. Will…read morecall again if needed with no hesitation.. VERY RESPONSIBLE on the wallet,,,, and we ‍ can again enjoy our Tv & Sound system.. THANKS

I am so glad I called The Tech Guy! I have surround sound in my home and after having to unhook…read moreeverything a couple of times over the years because of getting new floors or other situations it just never worked the same. I wanted a professional to come over and Josh was awesome! He resolved my problems and I have wonderful surround sound now and it was affordable! I have an older Yamaha receiver and he was even familiar with it. Josh is very patient and explained everything he was doing. He has many years of experience and it showed. Highly recommend Josh for your home theater systems needs!