This place is awesome! I walked in and was so scared of setting up a checking account because I've…read morenever done it before and was afraid of asking for the wrong kind of account, but everyone there was so nice. The service was incredibly quick, and Gabriela Madrigal-Garcia set me up with a savings account and checking account speedily. It's incredibly convenient, and I couldn't ask for more!

Tapco is simply the best credit union around. Excellent customer service, great rates. I've had…read moretwo instances where I've been the victim of fraud and Tapco took care of everything immediately. As opposed to my other bank that put me on hold for an hour and then dogged me around.

Convenient drive through, quick service helps to get you in and out. Friendly ladies. Very nice…read moreinside.

The personal service received from Richard and Jodi at Timberland Bank has been nothing short of…read moreperfection. They went above and beyond to close on our construction loan and were there every step of the way to explain everything. They made it clear that they are there for the long haul and not just to bring in our business. I feel confident that whatever my husband I need, they will gladly take care of. I highly recommend Timberland and happily give them 5 stars.

Motorcycle Financing was an absolute pleasure with Harborstone. You can't go wrong with great…read morerates, easy terms and friendly service. I purchased a motorcycle out of state and they took care of handling the taxes and licensing. If you need assistance in refinancing or getting a new vehicle with competitive rates I don't think you'll find a better place. I even tried BECU (my credit union) and they encourage me not to go with them. (Not what I expected). Stephanie Hood and her team located a local branch and arranged a fast and easy experience for me and my wife. We got to the credit union, opened an account right on the spot and signed all the docs in a fast and professional manner. The process, I went down to a place in Oregon for a 2011 Victory Cross Roads that I purchased by credit card (points ) came up with a 30 day trip permit and went shopping for the best rate. I come to find out that car loans and motorcycle rates are the same at Harborstone and I couldn't pass that up. I called in and within 1 day I got an approval pending membership. Since the title was coming from Oregon I simply took it in and they did the rest. That simple. Moving my bank accounts (goodbye Chase, it's not Washington Mutual) is our next thing to do. I look forward to working with Harborstone for a very long time.

All the people here are slower than molasses in January. On top of that, their customer service…read moresucks. If their mobile banking app ever worked, this wouldn't be as much of a problem. I don't know if it's a staffing problem, or if this company just looks for incompetent employees, but none of their branches seem to function properly.

This was always my home branch for banking. The staff was always friendly. Kristen was my banker…read moreand always handle my issues via in person, phone or email.

I'll keep this quick. No review activity since 2019, so no one will probably see this. I have been…read morea customer for 15 years. It hasn't been perfect, but satisfactory with moments of excellence. I tried to use online bill pay yesterday. Absolute fiasco. Filed a support request. Was told you can only use Chrome browser for online banking (I am using Firefox). Ticket was closed as resolved. First of all, that was a response, not a resolution. My counter-response is that Chrome is neither available to me nor desirable. My suggestion that I bank elsewhere appears to be agreeable to them. Side comment: I find that overall, especially in Gig Harbor, the post-COVID customer service attitude seems to be one of utter incompetence and apathy. Everyone rasied their prices and expects tips, but they are slow, unmotivated and unconcerned about customer satisfaction. It certainly seems to be the case in this situation. It's getting old.

Since the merger with Columbia bank, the bank has gone from friendly to a staff that can't be…read morebothered with the customer. Simply not a place I like to go.

This branch was CLOSED on a regular banking day (today)! The sign on the door said that this…read morelocation (and the last one open on the Kitsap Peninsula) was "closed temporarily" and the closest branch is in Tacoma! It was bad enough they closed the other Gig Harbor location permanently on us. Time to find a new bank

I have banked with u.s. for 17 years, at this particicular branch nothing but excellent service…read morefrom personal banking to all my business needs. Every one is fast and efficient. They are the gurus for any financial solution. For a small branch I personally feel they are superior at multi tasking, not to mention convenient for being right there in Albertsons.

They abandoned this location quite a while ago, 2 years? Took their ATM too. To do anything branch…read morerelated requires traveling to either Port Orchard or Gig Harbor.

Good bank, great people, reasonable rates, with kiosk services widely available. It is always a…read morepleasure to visit the bank and deal with the friendly, helpful people.