This place is awesome! I walked in and was so scared of setting up a checking account because I've…read morenever done it before and was afraid of asking for the wrong kind of account, but everyone there was so nice. The service was incredibly quick, and Gabriela Madrigal-Garcia set me up with a savings account and checking account speedily. It's incredibly convenient, and I couldn't ask for more!

Some of the best service and they always know who I am. Great customer service and makes me feel…read moreseen rather than just another account! Plus they are saving me a ton on my interest for my cards. Thank You All!

My latest dealings with Chase involve an Estate. They are making closing an account and receiving…read morefunds very difficult and long delays. This is a large account and the interest loss is significant, over $100/day. You would think I was dealing the the BANK OF THE TALIBAN... Finally I filed a complaint with the Attorney General charging Chase with Financial Elder Abuse. They are bureaucratic institution, STAY AWAY.

I've been a Private Banking client for about 20 years and totally happy with the folks at our local…read moreChase, however, try calling your branch. Chase touts it's great customer service (it not) but they don't want to make communications easy for their customers or simply answer their phone. If it weren't for the people at my local branches in Gig Harbor I would avoid Chase. I also was given a document to sign for my investment accounts that was about 350 pages of fine print - I don't know anyone who would ever read something like that and then sign it if they had any brains at all. It was insulting. I would give Chase zero stars but for the good people that work there (they get 5 stars).

I have banked with u.s. for 17 years, at this particicular branch nothing but excellent service…read morefrom personal banking to all my business needs. Every one is fast and efficient. They are the gurus for any financial solution. For a small branch I personally feel they are superior at multi tasking, not to mention convenient for being right there in Albertsons.

The personal service received from Richard and Jodi at Timberland Bank has been nothing short of…read moreperfection. They went above and beyond to close on our construction loan and were there every step of the way to explain everything. They made it clear that they are there for the long haul and not just to bring in our business. I feel confident that whatever my husband I need, they will gladly take care of. I highly recommend Timberland and happily give them 5 stars.

Convenient drive through, quick service helps to get you in and out. Friendly ladies. Very nice…read moreinside.

Sadly in need of customer service training at this branch, especially the supervisor.read more

Since the merger with Columbia bank, the bank has gone from friendly to a staff that can't be…read morebothered with the customer. Simply not a place I like to go.

This was always my home branch for banking. The staff was always friendly. Kristen was my banker…read moreand always handle my issues via in person, phone or email.

I'll keep this quick. No review activity since 2019, so no one will probably see this. I have been…read morea customer for 15 years. It hasn't been perfect, but satisfactory with moments of excellence. I tried to use online bill pay yesterday. Absolute fiasco. Filed a support request. Was told you can only use Chrome browser for online banking (I am using Firefox). Ticket was closed as resolved. First of all, that was a response, not a resolution. My counter-response is that Chrome is neither available to me nor desirable. My suggestion that I bank elsewhere appears to be agreeable to them. Side comment: I find that overall, especially in Gig Harbor, the post-COVID customer service attitude seems to be one of utter incompetence and apathy. Everyone rasied their prices and expects tips, but they are slow, unmotivated and unconcerned about customer satisfaction. It certainly seems to be the case in this situation. It's getting old.

I was a BoA customer years ago but was in the bank and an employee came up to me talking about my…read morepersonal information in front of several people and set up an account that could only be used with the ATM outside and didn't tell me. I went ti the counter to make a deposit and was told I had to use the ATM only?????? Now I have an Alaskan cc and can only make a payment using routing no and account ?? I can pay every other account with a debit card except this one. I have to go to my bank, get cash and walk in to pay on this credit card. I will not give this bank access to my bank account. I hardly use my Alaskan card anymore.

Came in with my elderly mother to do a transaction and the employee begins talking about my…read morepersonal finances in front of her. Can't imagine this isn't a violation of some sort. Will be reporting this higher up.

Unethical Practices and Hidden Fees…read more Wells Fargo's greed seems to know no bounds. Not only do they charge fees to cash checks--even when the check writer is one of their own account holders--but this is the same bank that was caught opening unauthorized accounts for customers without their consent. Charging people for basic services while engaging in fraudulent practices shows a total disregard for ethical banking and customer trust. I wouldn't recommend this bank to anyone. Their priorities are profits, not people.

Always greeted by everyone, always helpful, always walk away with questions answered and problems…read moresolved. There is not a bank in town that comes close to the service provided by this bank. I've suffered such rudeness and indifference from one bank in particular, name beginning with A, it drove me to Wells Fargo almost 10 years ago. I have never missed them. Definitely recommend this bank!

Motorcycle Financing was an absolute pleasure with Harborstone. You can't go wrong with great…read morerates, easy terms and friendly service. I purchased a motorcycle out of state and they took care of handling the taxes and licensing. If you need assistance in refinancing or getting a new vehicle with competitive rates I don't think you'll find a better place. I even tried BECU (my credit union) and they encourage me not to go with them. (Not what I expected). Stephanie Hood and her team located a local branch and arranged a fast and easy experience for me and my wife. We got to the credit union, opened an account right on the spot and signed all the docs in a fast and professional manner. The process, I went down to a place in Oregon for a 2011 Victory Cross Roads that I purchased by credit card (points ) came up with a 30 day trip permit and went shopping for the best rate. I come to find out that car loans and motorcycle rates are the same at Harborstone and I couldn't pass that up. I called in and within 1 day I got an approval pending membership. Since the title was coming from Oregon I simply took it in and they did the rest. That simple. Moving my bank accounts (goodbye Chase, it's not Washington Mutual) is our next thing to do. I look forward to working with Harborstone for a very long time.

All the people here are slower than molasses in January. On top of that, their customer service…read moresucks. If their mobile banking app ever worked, this wouldn't be as much of a problem. I don't know if it's a staffing problem, or if this company just looks for incompetent employees, but none of their branches seem to function properly.

The employees are very friendly. Best place to get cash. Plus my brokerage accounts are all there…read morefor myrrview. The location is perfect for my daily shopping.

The people at Chase have been wonderful but the institution went from excellent to poor in the last…read morefew months. Recently they instituted a 'call center' if you call your local branch. A long phone tree & nearly impossible to talk to your bank. While on hold (long hold time) the recording boasted their strong commitment to excellent customer service but in fact it is poor and I'm a Private Banking customer at Chase. Another gaff: two months ago I was presented with a 350 page 'Agreement' to sign that was totally one-sided against my interests. I didn't. What kind of business would do that to a good, established customer? 350 pages! Can't even call my bank branch, etc. i complained but no response. They get a one-star. Unfair business tactics (350 page Agreement) and poor service (can't call my branch easily).