no negative just positive love the company love the…read moreemployer especially Jerry goes out his way they definitely take their work and their customer service with a passion, I call diamond heating they came out whatever they were doing to my HVAC something always come up wrong, I always go back to Arctic 24 hours I highly recommend this company you won't be disappointed just give them a call, definitely a sucky New Year's beginning our HVAC heater went out we have no heater for two days the company definitely concerned about us they're trying to save us money waited on Monday not the weekend there is a so we waited till Monday they came, and took care of it and definitely educate us on our HVAC ever since we never have a problem.

Called because the house was not warming up, down to 58 degrees. His technician was on the way to…read moreGirdwood on a call. He asked me to send a couple pictures of the unit. Just by looking at the pictures he identified the problem. I was able to fix it and house is warming up. Thank you!

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!

Service was good. Everything i asked for got fixed in a timely manner. But i could the rep did not…read morelike his day job. It's ok to have a bad day.

Well they got this deleted off Google reviews so I'm going to post it on every other review site…read morethat I can to warn people of this company's shady practices. BTW. They didn't bother to contact me to discuss my review. What I left on Google Reviews: "Called with clear instructions on what I wanted done. I needed a garbage disposal removed and the sink converted back to a normal sink. You'd think that would be a simple, quick job for a plumber, right? These guys showed up and had to do an ESTIMATE for THIS and wanted to charge me $696.17 for THIS. I thought it had to be a joke. To change out the disposal? $865.83! HAHAHAHAHAHHAHAHHAHAHHA! I guess they thought since I am a woman I am an idiot. Took him a LONG time to come up with the estimate. I guess when you have to tack all kinds of costs on to get that number it takes a while. Anyway, what kind of plumber can't do a simple job like this the same day? Save yourself money, call Anchorage Plumbing and Heating. Didn't need an estimate. Came with the disposal, completed the work in under an hour, and didn't treat me like I was a cash machine idiot".

I used to do my own stuff, when I was financially struggling…read more If you are financially struggling...well...go to home depot and do it yourself. If you have time and its the summer, I'm not so struggling anymore. I work a little extra at my job to pay for good work from a professional. Central Plumbing and Heating are on my short list, along with: Big O's Spenard Builders Supply and Young's Gear. Mike stopped by and brought some rickety plumbing issues created by me 12 years ago, up to standard. When you are out of town at work and your family is at home at minus 30.... you tend to worry about the quality of your own work. Very fast, Friendly, Clean work, minimal mess. and humor from an old guy. ( I'm old, I can say that) Thank you Mike for a great service call. loren

Have purchased lots from Central Plumbing and The Warm Guys over the years, but our new Hearthstone…read morefireplace might be the last... Purchased a new Hearthstone Champlain fireplace last year while building a new cabin. After install, have always had problems getting the unit to stay lit and being controlled by the remote thermostat. Had worked with main tech at Central many times and heard that the Maxatrol controller was known to have issues. I have called Maxatrol only to hear that nothing is their fault, they only build interfaces and remotes to Hearthstones specs. Have called 2 different phone numbers for Hearthstone, and neither is an active number. One gives a recording that customers need to contact the dealer that sold the fireplace, and no way to leave a message. I emailed Hearthstone at the only address I can find online and have never heard anything back. I continue after many months of calling in when I have time, of still not having a fireplace working correctly that we rely on as our only heat and paid Thousands for. The issues are this: 1. Hearthstone does not allow customers to talk directly to their tech support 2. Hearthstone does not provide actual manufacturer training for the dealers employees. 3. Central Plumbing will not cover anything on a warranty and wants me to load up the 300 pound fireplace and drive it to their store, over 100 miles round trip. 4. Central Plumbing knew of issues with the Maxatrol controller, but still continued to sell those models of the Hearthstone fireplace, without any warning to the consumer. 5. Have called multiple times asking for the Owner to contact me, not for technical support, but to make sure that the person in charge of ordering products and communicating with manufacturers knew of the problems a customer was having and not being happy with their company... So far I was wrong. Needless to say I do not believe I am buying, or recommending, a Hearthstone fireplace in the future, or buying, or recommending, Central Plumbing, unless they actually start helping to support a product they sold.

Called to get my furnace cleaned and water heater checked, person working the phones was super…read morehelpful and booked my appointment. Asked about cleaning out my water tank (my friend did theirs recently) and they suggested that since there wasn't any discoloring/rust in my hot water, it would not be a good idea due to the age of my water heater and that it has not been done since I owned the house (six years). They are so busy it was booked out two months! Would be smart to book early with them. Two technicians arrived wearing masks and respecting social distancing. Once they serviced my furnace and water heater, they gave me a detailed report and cleared me for the year. It is really refreshing not to be upsold. I will be using Moore's Heating again.

I've never had my ducting cleaned by this company. Today they were in the house for 5 hours…read more Unfortunately there were many messes that were not cleaned up. Including drywall on my daughters blankets, on my bed, metal shaving on carpeting, large sharp metal pieces in our laundry room. It's sickening as I have two young children one who is still crawling. They are all over the downstairs. Called and was promised a prompt call back from a manager but hours later and no phone call.

Don was great. He was at my house within 30 minutes of my call and didn't mind me shadowing him…read morethrough the visit to learn/help troubleshoot. He was very patient in explaining his thought process, as well as how things worked. He even walked me through a later problem I had on the phone. All-in-all great service - will definitely use again.

Good luck getting a hold of anyone. I was trying to get a pipe moved. They probably aren't in…read morebusiness anymore.

Our house's boiler was courteous enough to fail in summer. Since my prior HVAC guy had retired, I…read moreneeded a new one. I called Anchorage Plumbing and Heating based mostly on their shop being nearby. I was told they'd arrive late that afternoon and to expect the emergency labor rate of $240/hr. Everett was at my home in about four hours. He quickly diagnosed a faulty expansion tank and valve and replaced both with new parts from his van. He also performed routine maintenance and said my older boiler probably wouldn't need service again for a couple years. Everett worked for over an hour but only charged me $160 for labor plus $200 for parts. I was really pleased with his professionalism and the final cost. Anchorage Plumbing & Heating gained a repeat customer in me.

Had Anchorage plumbing and heating out to diagnose an error code on my thankless water heater…read more After an hour or so, they determined that the flow sensor was bad. After 3 trips back and forth to get the right part, they installed it and we had hot water again. A few days later we noticed that water was pouring through the cwndo) condenser now, something that never happened in the past. I called these guys back and they sent a tech out. The tech came in and looked at the unit, and told me that I needed a new hot water heater and they would put a bid in for me and then left. Did a quick Google on the issue and the first thing that came up was an improperly installed. Called Flow Star plumbing (who I had never used before) and they came out and checked the flow sensor. Turns out the wrong o-ring was installed. The new tech installed the correct o-ring and turned the unit back on and the issue was fixed. Took maybe 15 minutes. ​​​ Now I completely understand why these guys have such terrible reviews and will never use their services again. ​​

We contracted Mountain Mechanical to install a gas line to our detached garage and install a garage…read moreheater on August 28, 2025 for $7,500. We were required to pay half of the balance up front and the remainder at completion, when the garage heater was connected and operating. Mountain Mechanical completed the initial install on September 10th and assured us that once the municipal inspector signed off on the job, they would complete the connection to the garage heater. We were required to pay the balance due, since Mountain Mechanical assured us they would complete the job after the inspection. The municipal inspector failed the job and Mountain Mechanical did NOT address the failure for 6 weeks, because "they got busy". We were out of town during this time period, however, there was a house sitter to provide access to the garage whenever requested. Mountain Mechanical took advantage of the fact that we were out of town and pushed our job down on their priority list, because they were paid in full. When we returned we contacted Mountain Mechanical to address the leak found by the municipal inspector in September. The second inspection also failed. It is now November 5th and we still do not have a heated garage. Plants and belongings in the garage are now subjected to temperatures below freezing. We do NOT recommend Mountain Mechanical for any work other than an routine inspection.

We scheduled a furnace inspection for Oct 1, today. When we hadn't heard anything we called and…read morewere told we weren't on the schedule at all! Not today or any day. This was really inconvenient as we rescheduled some things to be here for the inspection we thought we had scheduled. Not cool!