My water heater broke on a day they were booked, and they managed to get me an emergency appointment the same day! Turns out my gas valve had broken, luckily he had a replacement part in his truck. Great service, fast and reliable! He walked me through what was wrong and what he was doing to fix it. Very friendly and professional. Will 100% call them if anything else breaks! read more

Mark and TJ were fantastic technicians! Very knowledgeable and helpful. 5/5 for their work. But the owner Trey is a cheat! If you have HSA warranty, he will try and scam money from you. What is suppose to happen is when the technician comes to your property to diagnose the issue, they are suppose to upload the info to HSA. HSA will then grant authorization to start the job. Once the job is completed, the plumber is suppose to send the invoice to HSA. Based on the repair, HSA will either pay them or will bill you if it's not covered under warranty. Trey did not upload the diagnosis that was completed 2 weeks ago and had his service tech complete the repair. I called HSA 3 times that day of the repair to ask if I had to pay. They told me that "until he uploads the diagnosis we cannot do anything." So, I asked "then what do I do if they ask for payment once job is completed?" They advised "do NOT pay and explain to them to reach out to HSA." Trey explained to Mark that I had two different work orders 1) for the leak and 2) main shut off valve, saying that HSA will only cover the leak and not the main shut off. That didn't make sense to me because to fix the leak you need to fix the shut off valve. So after the repair was completed, I got on the phone with HSA to confirm AGAIN. Unfortunately, the tech waited with me and eventually left. This was a 4 hour repair. I didn't get to talk to a rep until being on the phone for 1 hour. After I explained my situation, I asked if the diagnosis was uploaded and the rep said "No. We're still waiting for their diagnosis..." That confirms to me that he is trying to double dip or perform fraud. Trey has no integrity. It's sad because I am all for supporting small family local businesses. But Trey is trying to take more money from customers who give up and don't want to handle the guilt. When this was happening, Trey did not call me once. He had his technicians fighting on his behalf. As other reviews have stated, he only communicates through text messaging. I attempted to call him once and he did not pick up or return my call. But texting him, he will respond easily. If you're like me and you have HSA warranty, and they use this plumbing service (because you have no choice), do NOT pay them! What you do is get an HSA rep on the phone on standby when their close to finishing the repair and have HSA tell them that the customer will NOT pay. I saved my family $475. The funny thing is that the next day, the technician (not the owner) called me and said "HSA is covering the costs. So don't worry about the payment." Please be aware and please treat his technicians well. The technicians are hard working and their just following what Trey says. Trey should be handling the issues between customers and HSA but he's having his technicians do it. read more

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HSA contacted these guys for my hot water heater. They are frustrating enough to cancel my HSA. They only communicate through text messaging no option to talk to anyone. Vague messages at best. After a week with no Hot water, they threw a surprise $630 additional charge (not covered by HSA). "For disposal of old tank" Demanding it paid up front before they would complete the work. I even drained it days before they came. I tried to make it as easy as possible. If I knew how they operated I would have just paid out of pocket for another company. I mean, I already had to pay half of what it would cost anyway. I honestly hope this will help anyone reading this. read more

Alaska Plumbing Services-- I am extremely impressed w Chet's repair of pipe leak today. He was spot on w locating the leak in the ceiling. His work was efficient. Chet answered all of my questions and he was not intimidated by these nor by my observing. Besides the quality of his quick work, Chet was also friendly and respectful. I would highly recommend this company and will call in future as necessary. I have construction experience myself and feel this person trustworthy and efficient. My neighbor also had a positive experience w another employee from this company. Thanks Chet. read more

Alaska Plumbing Service - He found the leak. Kept hole to minimum - Plumbing Near Me - Anchorage, Alaska

I highly recommend this company! It took little time to coordinate our schedules and even during a busy time, they came out, figured out the problem with our fireplace and fixed it. Chet provided amazing service. I will definitely keep them in my contacts if I need any future service. read more

Very skill worker with a customer service focus. They were on time and wasted no time identifying the issues and effecting the repair.

The technician knew what he was doing! He found the leak right off. Replaced a section of pipe and was done super quick! Didn't charge me an arm and a leg either. Very happy customer. Highly recommend read more

Absolutely horrible service along with horrible attitudes! I called my homeowners insurance to get my hot water heater fixed because it was leaking water. Chet from Alaska plumbing service shows up & seems totally unmotivated to get the job done right the 1st time & only applied pipe dope to the broken part & left. I called 2 weeks later because the problem was never fixed & gotten worse and Alaska plumbing service text me back. I explained over text I was not satisfied & the person who makes the schedule canceled my request from the insurance company because "I wasnt satisfied ". Alaska plumbing service will give a homeowner a headache during an emergency situation. They should not be in business! I have the text chain to show. read more

Great prices. Good honest work. They don't try to sell you something you don't need. They are my "go to" plumber.

Zero sense of urgency - no call back and no response for four days, then a message saying it would be four more days until he could come look at a running sump pump. Nope, clearly doesn't matter to him, so I'll work with a business that shows interest in my business. read more

Alaska Plumbing Service - Note the "four days ago" message that followed a phone call, and several more days to come look at something that's RUNNING RIGHT NOW. - Plumbing Near Me - Anchorage, Alaska

Not very happy. Told there was a three week wait. Texted me on Christmas eve day that they could fit me in with 15 min notice. I did appreciate that, since I had water dripping onto my floor for more than a week by then. Guy showed up wearing no mask. I had to ask him to put a mask on before coming into my house. I vented a window for safety and he closed it without asking. He took out a valve that my system needed, wasn't very respectful and provided a long list of problems not covered by my warranty. Insulted our truck in the driveway on his way out. Merry Christmas! read more

Alaska Plumbing Service is the best plumbing company in Alaska. They provide ethical, quality, and affordable service.

Update: had Trey install a Navien boiler in my rental unit that we're renovating. Excellent service again. He was on time, thorough, and cheaper than the competition. I've attached photos of both my home's Navien boiler and the condo's. read more

Alaska Plumbing Service - Plumbing Near Me - Anchorage, Alaska

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While out of state my son informed me that the house was cold and there was a water leak. I was told by a different company that my water talk was shot and was expecting a very expensive replacement upon my return home. So, I called Alaska plumbing and told him the situation. He was prompt and my family really liked him a lot., very professional. Fixed my furnace and water issue for a very reasonable price. I will absolutely call them next time. read more

I had some broken faucets in my master bathroom and a hot water dispenser in my kitchen. Trey came over and did the work. He was professional, efficient, and pleasant. He showed up on time and cleaned up before he left. I would highly recommend him for all your plumbing needs. read more

Alaska Plumbing Service repaired my very old boiler in a rental unit I own, and recommended options for having a new one installed. They were honest, fairly priced, and did a great job - they even bled the air from my heater so it would stop being so noisy, just to be nice. They seem to prefer text messages, which I also really appreciate seeing as its 2019 and it's way more convenient for me since I'm currently on a different time zone. If you want a faster response, definitely text them. I'll go back to these guys when I decide about a new boiler. read more

We do not recommend Alaska Plumbing Service. They came to our house on April 8th and April 10th. The tech that came on April 8th could not locate our plumbing issue. They recommended a Drainage specialist to do a camera diagnostic and they were insistent on it. A camera diagnostic can not be done in pipes full of water. They gave us a bad recommendation. April 9th a drainage specialist came and they located the plumbing issue (no camera diagnostic). Alaska Plumbing had to come back to install a clean-out in our larger pipes so they could get to the blockage. Alaska Plumbing was not able to clear the blockage with their equipment. They cut additional holes in our sheet rock trying to figure out how else to access the blockage.... long story short and $650 later, we had another drainage specialist come to our house and they cleared the blockage in 10 minutes. Alaska Plumbing could not do the job. They should have admitted that up front and not hung around our house increasing their billable hours. They also bill you for the time they spend driving to your house. Just beware. They are super nice guys, but they shouldn't be recommending things they do not understand. read more

I was out of state, and winter on the way, when my aged boiler failed. I contacted Trey at Alaska Plumbing Service. His response was fast, detailed and he sent a video showing why the boiler required replacement. Not news I wanted to read, so I verified with another HVAC contractor. Alaska Plumbing Service's bid was $1,000 less and the permits/install/inspection was fast (4 days end to end). Communication was good and the quality of the work exceptional. read more