no negative just positive love the company love the employer especially Jerry goes out his way they definitely take their work and their customer service with a passion, I call diamond heating they came out whatever they were doing to my HVAC something always come up wrong, I always go back to Arctic 24 hours I highly recommend this company you won't be disappointed just give them a call, definitely a sucky New Year's beginning our HVAC heater went out we have no heater for two days the company definitely concerned about us they're trying to save us money waited on Monday not the weekend there is a so we waited till Monday they came, and took care of it and definitely educate us on our HVAC ever since we never have a problem. read more

Called because the house was not warming up, down to 58 degrees. His technician was on the way to Girdwood on a call. He asked me to send a couple pictures of the unit. Just by looking at the pictures he identified the problem. I was able to fix it and house is warming up. Thank you! read more

Water Heater repair on a Weekend in December, while it cost a bit more here, it was same day Service which was unexpected and well worth the cost. Very Efficient and Professional , I will be calling them again as needed here. The time that was spent explaining to me the Issue was a added bonus, read more

I originally sought out JD and his crew to help with a water heater issue many years ago. At that time I was so impressed with them that I left my first Yelp review. Well disaster struck late this past Sunday when my boiler decided to stop working on the coldest night of the winter! I urgently called JD and he responded immediately. After working through an analysis and budget a schedule was established. His crew showed up and worked tirelessly close to midnight to ensure our family wouldn't have to suffer another very cold night. You will always get an educated straight answer from JD! read more

24hr Arctic Services - Lochinvar Boiler & Smart triangle tube water heater - Heating & Air Conditioning/HVAC Near Me - Anchorage, Alaska

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My sink was clogged up (deeper than I thought). I spoke w the owner (JD), explained my situation and he gave me an upfront quote that was more affordable than the other companies i spoke with. His tech Jerry arrived and was very friendly. He went to work right away and unclogged my sink in a timely manner. I would highly recommend these guys for service, quality and value. read more

24hr Arctic Services - Before - Heating & Air Conditioning/HVAC Near Me - Anchorage, Alaska

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Wonderful service. Jerry has been so helpful in completing the tasks I needed done. Don't hesitate to reach out to this company for your plumbing needs. read more

I had a leaking hot water heater that had some older plumbing on it. They came out and replaced the plumbing. Fast and easy. Nice guys, Very polite. read more

We called because of low water pressure at our kitchen sink. JD spoke to me on the phone and suggested we take off the aerator screen to check for blockage and to call him back if that didn't fix it. Was unsuccessful with that so I called him back. He said he would have his technician (Jerry) contact us which he did that afternoon. He ended up being able to come check it out the next morning. He was able to clean out faucet and take care of the problem. He also checked my showers and bathroom sinks, cleaning them as well. JD called to see how things were going and also offered some additional advice for us. I would HIGHLY recommend 24HR Arctic Services. They were very helpful, courteous and did exactly what they said they would! Jerry gave us a time for our appt, called that morning to confirm and showed up on time. Will definitely use them again. read more

2nd time using them again during a emergency situation at home and they never fail! Always answer within minutes very knowledgeable at all services they provide! Definitely recommending to anyone who needs at home services. Had a plumbing issue and they were able to help me out! 10/10 JD you the man read more

I would recommend anyone who has heating issue at home I called them last minute when my heater wasn't working and they responded within minutes! Very helpful people and they were able to get to my house the same day and fixed the issue. They have good communication and very knowledgeable! 10/10 would refer and hire them again if I were to have issue again! read more

JD and Jerry were awesome installing some electrical things for me and installing a new side water heater for my rental units. Highly recommend them! Great services! read more

Our boiler went out, and we called 24 hr Arctic Services after seeing all of their great reviews. JD and Jerry were awesome to work with! Jerry worked until 9 pm getting a new unit installed. Communication was excellent. We will be calling them again if we have any more problems. Highly recommend! read more

Came out after 9pm and charged regular rate which was nice. My furnace was out and water heater cracked and leaking (won't stop). He fixed the the furnace, but didn't stop the water leak. : ( Now i have to either call the owner tomorrow afternoon or someone else in the morning. 3/5 appreciative, but disappointed. read more

My family had an HVAC issue in anchorage so I went to yelp and I found JD. He responded right away and was truly amazing. If you have any hvac issues, I highly recommend giving him a call. Oh another bonus is the fact that he responds to text messages as well. If we have anymore issues, we will most definitely be reaching out to JD again. read more

JD is really professional. He is the only Hvac service that would answer the phone call after 6 p.m. in the area. I had him come over to repair my central heater system last August and today, for 2 different issues. He accommodated to address minor problems over the phone and he would come in only when something needs to be done by a professional. He works in a very professional way and very knowledgeable. Our system is fully fixed both times and the fee is very reasonable. I would definitely recommend this service to anyone. read more

JD gets 5 stars. Responded to my call last minute. Very fair pricing. No up sell and no "You have to replace the entire system that will cost you your right arm" pitch like others in the area. He took time to diagnose the problem and fixed the issue. Very honest and believes in repeat customers vs what other big names in the area do. I was quoted around $8K from others ..JD came and look at it and said that's not even the issue and fixed it under $700. Did I mention that I am a rental owner who lives out of the state and had to rely on vendor's word...? Glad I shopped around. Thanks JD and his team. read more

Heat went out and i called these guys and explained my situation and JD The heat guys helped me out over the phone and we got the problem solved ''twas a easy fix but he was very helpful. I would use these guys next time. Thanks JD. read more

Poor advice, misdiagnosis of problem, expensive. Pay a few extra bucks and go with the big boys

JD was such a great find. Imagine realizing that your home suddenly felt oddly chilled. Then add onto that a husband that is out of the country. Then add on that you're heading out for your own work trip the next day. Then add on that it is well into the evening ... to make a long story short, JD answered my call and brought relief. He convinced me that I could wait until the next day for service if I could have a friend help with access to our home. So, the next day I left a cold home with a thank you note on the counter. My friend who let JD in was impressed with his service. He assessed the issue promptly and had the needed part on hand. On top of that, he was friendly. Thank you JD! read more

We had a pipe burst underneath the house, called JD and he was out here in no time. He was awesome, for a plumber to come out on the weekend, I did consider him very reasonable. We have had a pipe underneath our building leaking hot water for about a month, it was a mess down there. We were so impressed with him that we not only had the emergency repair we hired him for additional plumbing needs. He is professional, courteous and very hard-working. I would absolutely recommend him to my friends and family for plumbing needs. read more

My tenant had a plumbing issue and I couldn't make it over right away so I called these guys. They were at the house in less than an hour and had everything fixed up in less than 15 minutes. Fast, friendly and professional. read more

After purchasing a Groupon for furnace inspection and water heater tune-up, made an appt as directed. No one showed up for the appt, and when called the number listed, voice mail recording told me to call the number I just dialed for immediate or emergency response. That should have been my first clue. Left a msg for someone to call me back, no response. Called the next morning to get the same vmail msg and left another msg. That afternoon JD Berry called me back and explained he had been working on an emergency call for someone who had no hot water. Fair enough. He wasn't in a position to make an appt at that moment but promised to call back & re-book the appt. After a week of no return call, and seeing he had arranged another discount deal through Living Social, I called again. JD Berry's unenthusiastic response was "oh yeah, I meant to call". Not impressed. We booked another appt. On that date after 20 min of no-show at the appt time, I called - again no answer. However he did call back shortly after that to inform me he was at Hospital Emergency. Expressing concern, he assured me it was nothing serious and "he meant to call". We re-booked the appt. On the day of the third appt, I called 2 hrs ahead of time to ensure he was coming to which he unenthusiastically replied yes. 15 min past the 6pm appt time he called to explain he was on the other side of town, and was stopping for dinner before getting to my house. At that point I was just happy that he was actually coming. When he showed up an hour past the appt time he spent 10-15 min providing the service I purchased through Groupon. He found a $400 issue with the furnace, nothing with the water heater. Rather than arrange for him to fix the furnace issue, I told him I wanted to speak with a friend formerly in the business first, but would be in touch if I could not get a 'deal' through my friend. The next morning, after not using any hot water the night before, I returned from the gym to discover I had no hot water at all for a shower. Inspecting the water heater in a very aggitated mood proved the pilot light was out. I was not able to light it, and late for work, I went back to the gym to shower. Fortunately a co-worker was able to assist me mid-morning and I had hot water again by 5pm. It seemed very coincidental that for the first time in 6 yrs of living in my home that the pilot light went out after his visit. JD Berry had no respect for my time and I feel that he has over-extended himself with all the Groupon and Living Social deals that he has arranged. I don't ever want to meet him again. read more

If there was any way to give more stars, I most definitely would. My house was 59 degrees Sunday morning. After contacting 3 or 4 plumbers, to no avail, I found 24hr Arctic Services. Seeing a 5-star rating I decided to call them. They came over around 1 p.m. I have a Knight high efficiency boiler. (Which I do NOT recommend. Way too complicated even for the pros.) The boiler kept locking out no matter what they did. JD, the owner, drove in from the Valley to assess the situation. He had the technician, Jerry (great guy) stay and keep resetting the boiler so I could get some heat. They were here for several hours diagnosing the problem. They weren't charging me for the standby time. They got the boiler up and running at least enough to get my house back up to a reasonable temperature, even though still chilly. It was finally determined that new sensors were needed. Of course the only places to get these sensors were closed on Sunday we would have experience a cold night. But this was in no way their fault. (Crappy boiler. Don't buy a Knight). JD went home and researched the issue on the internet. He said there were only 2 known internet blogs that related to the issues we were having. Monday morning JD tried to contact the manufacturer, but to no avail. They were closed for the holidays. He contacted the local sensor reps and had a lengthy discussion about the problem. They all agreed instead of replacing the "motherboard" (about $800), new sensors would probably fix the problem. The sensors cost about $30 apiece. JD installed the new sensors and boiler was back up and running. Now the biggest reasons for the 5 stars. As I said earlier, they were here a long time. Not all hours were billed at time and half. Or billed at all. They were much more concerned of solving the conundrum than nickel and diming me to death for standby time. JD actually loved the challenge of trying to fix the problem more than the money itself. They did not abandon me!!!! I am completely satisfied and understand that they did all they could do on Sunday night. Not their fault they couldn't fix it, though they tried like the dickens to. I have had contact with numerous, numerous plumbing firms over the years, both professionally and unfortunately personally too. I do not say this lightly, BY FAR AWAY, THE ABSOLUTE BEST CUSTOMER SERVICE I HAVE EVER RECEIVED. PLUMBER OR NOT!!! THEY ACTUALLY CARED!!! read more

Great plumber! He replaced the water heater in no time. Super fair with pricing and very helpful too. I'll be keeping his number.

Even after some scheduling challenges, the experience with JD and his son was A+. Got the job done quickly and my new water heater is very happy. Would recommend him to anyone without reservation. Rory O'Boyle Anchorage, Alaska read more