Called to get my furnace cleaned and water heater checked, person working the phones was super helpful and booked my appointment. Asked about cleaning out my water tank (my friend did theirs recently) and they suggested that since there wasn't any discoloring/rust in my hot water, it would not be a good idea due to the age of my water heater and that it has not been done since I owned the house (six years). They are so busy it was booked out two months! Would be smart to book early with them. Two technicians arrived wearing masks and respecting social distancing. Once they serviced my furnace and water heater, they gave me a detailed report and cleared me for the year. It is really refreshing not to be upsold. I will be using Moore's Heating again. read more

I've never had my ducting cleaned by this company. Today they were in the house for 5 hours. Unfortunately there were many messes that were not cleaned up. Including drywall on my daughters blankets, on my bed, metal shaving on carpeting, large sharp metal pieces in our laundry room. It's sickening as I have two young children one who is still crawling. They are all over the downstairs. Called and was promised a prompt call back from a manager but hours later and no phone call. read more

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Our water heater started leaking pretty aggressively. We called three companies for a quote. Not only did Moore have the best price, they were also the only ones able to come out same day for the replacement. Due to our work schedule, they weren't able to come out until 6pm. Their tech was here until almost 10pm working after I'm sure he'd already had a long day! But he was very friendly and helpful! Thank you so much for the amazing and prompt service! Highly recommend Moore Heating and Air Conditioning!!! read more

Called them at 4 pm due to my heater stopping abruptly. They were able to arrange a repair within one hour. Juliano was punctual professional affable and competent. The price was fair and I came away with a strong sense of confidence that the job was done well. I can strongly recommend Moore for your home heater service. read more

After being regular customers for almost 10 years, imagine our dismay just recently discovering that Moore's markup on replacement filters for heating systems runs approximately 100% plus. What we can purchase on Amazon, same filter, same quality, costs $81.00 with free shipping, whereas our yearly purchase with Moore has been a whopping $164.00 a pop. On the other hand, it has also come to our attention that Amazon has just recently provided shipping to Alaska for this item. (Could this have been one reason for Moore's exorbitant markup price?) We are now questioning Moore's integrity in general. Their service over the past years has been inconsistent at best, and this recent discovery has us questioning whether this company should continue to receive our loyalty. Something to mull over. read more

Veronica was super polite on the phone and Chris did a great job and was informative about what he worked on! They were also super accommodating as I called them on Friday, fully expecting them to not make it out until later, but due to a cancellation, they got out right away and solved my heating problem and gave us tips for future maintenance! read more

We have been on electric heat since 24 December Christmas Eve. We didn't wanna call them on Christmas, and the following day of the 26th they were closed. But they came out the morning of the 27th even though their service calls were two weeks out for scheduling. Our mom is 87 years old and has been a long time customer of Moores. They came right out and saved the day! Thank you so much! read more

They were professional, transparent about the costs, & got my hot water & heat quickly restored. They are fantastic!!!!

Moore responded quickly to our heating problems. Daniel came out in bitterly cold weather in the middle of the night to repair our system. He was friendly and professional. What great service! read more

I was really impressed with the install work they have just completed. The estimator came out and went over my options. When he sent me a quote I realized it was more than I wanted to spend so we discussed other options. The installation work happened today and the installer did a great job, discussion a couple fine points and options and came up plan. The work was done efficiently and looks really nice very pleased with their work. read more

After trying the other guy (in too much of a hurry), I called Moore Heating. I have a combi boiler water heater. It was acting up, not staying lit. Sean came over (mask on), cleaned and installed parts and got it running good as new. Professional, knowledgeable, efficient, effective. Highly recommended. read more

Very good service. Our forced air heater hasn't been working correctly. The technician came and fixed the problem and explained in simple words what was wrong. He also asked if I had any questions about anything else. He was very professional. I will recommend this business to anyone that has heating problems and will defiantly use them in the future again. read more

Recently had Moore Heating come out to replace a water heater on warranty. When I called to tell them the water heater was going out they sent someone out to confirm it and charged me for the service call. They did replace the water heater as it was under warranty but charged me an additional $ 1,100 to install it, on top of the initial service call to confirm what I had already told them. I will admit they do great work and are very professional and clean up the work area when finished. I will probably use them again but not until I have nailed down their charges. read more

Our 1982-vintage furnace died and we called several Anchorage businesses to provide estimates. Only one business performed an on-site Manual J, a heat-loss analysis that was recommended by all the web sites that we studied. Using the data from the Manual J, Ryan (the Moore agent) recommended several furnaces and efficiencies. We made our decision and were scheduled for the installation. The Moore installers, Bruce and Paul, were punctual, professional, and courteous. I stayed with them most of the day, helping here and there and they were kind enough not to complain. They worked steadily for almost ten hours to install our furnace. We think that the price was fair for what we received when compared with other bids that we received. Moore even gave us a discount for our removal of the old unit. We cannot claim a long-term evaluation of the 98% furnace, but so far it's very quiet and very fast at increasing house temperature. The installation is superb: neat, clean. Bruce and Paul consulted with us about options for the pipe locations and allowed us to decide, even though another location would have been simpler for them. We are scheduled for a municipal inspection today so if there are problems, I'll amend this review. Alaska is not the most inexpensive place to live, so one must ensure value for those dollars. Lennox makes highly rated furnaces and Moore provides a good service. We recommend them read more

Technician came out on Monday because boiler had stopped working over the weekend - looked at boiler and noticed heat exchanger was leaking; told us that not worth fixing and likely warranty will cover some cost. He did not seem to be very knowledgable and seemed to have trouble explaining why the boiler stopped working in the first place. He was in the house for maybe 10-15 minutes total and we were billed for 1 hour labor which is reasonable. The technician had to send pictures and contact the boiler manufacturer to obtain warranty coverage the next day - this was also charged a full hour of labor which I think is ridiculous! We were contacted by an estimator to look at our boiler and provide an estimate for the new boiler. He was punctual and professional and we had an estimate the next day. The estimate only had a total price; no itemization to show the cost of the new boiler, labor costs, parts, etc. Given that it had been nearly a week without hot water and they could get it done the same day we approved the cost. The installer called me around 4:30 or 5 pm to let me know they were heading to the house. By the time I was off work at 7 they were already gone and the boiler was up and running. I was very happy that the work was done so quickly. When the bill came in the mail (which I had to ask for) it was identical to the estimate. Based on the warranty refund I was able to figure out the boiler cost of $2884, so an install that took 2 hours cost $5681!! When I asked the company for an itemized invoice they said that "they don't do that." The boiler worked well for hot water but when we turned on the heat a week later, nothing. Another service call to figure out what was wrong. This technician was on time but also did not seem to be very knowledgable. When looking at the boiler he asked me for my manual which I provided. He ended up calling another person to help him figure out what was going on. Turns out the temperature was set far too low by the installers. An easy fix and since then the boiler has been working well. Overall the work was done well and done fast. The price was outrageous in my mind and the fact that they won't provide an itemized invoice helps confirm that there is no basis for the high prices aside from limited options. read more

Moore recently completed a new gas furnace and on-demand water heater installation in our Girdwood condo. I don't know when I've ever been able to say this but the entire process was flawless. Rob Merchant was in constant contact and the job was finished on time and on budget. They even went back down when I mentioned a problem with low water pressure and replaced a broken gate valve at no extra charge. I highly recommend them. read more

Dan is a kind and honest man. He tried to change our compressor in order to save us from having to install a new system. Unfortunately there was something else wrong with the system. He did not charge us for his time. He installed a new system for a reasonable price. He spent time working through a thermostat problem and did not charge us for this. He is professional and cares about his customers. I highly recommend Dan for any of your heating and air needs. read more

I am just blown away by the amazing customer service - and technical expertise of the team at Moore. Yesterday after the 7.0 earthquake here in Eagle River, I had water flowing onto the floor downstairs and the sound of water running in the wall from upstairs. I called Moore and got on a list of 120 other callers needing help. The customer service rep then transferred me to a technician, Torrey, who helped me diagnose the water-in-the wall problem step by step. Using the cell phone and photos texted to him, he showed me how to turn the well off, look for the pressure gauge during troubleshooting, power down the system, and stop the water. What a life saver. Peace of mind. Then at ELEVEN PM a Tony, one of their field experts, called to say he was on his way - I was his last stop for the night. Within an hour he'd replaced broken parts from the earthquake, re-ran a discharge pipe through the wall to the garage, changed the dirt-filled filter that was clogging up our system (and was too tight for me to remove myself) and got the system running worry-free. Both of these men had families of their own at home needing help, but they helped out customers first. Absolutely amazing. Many thanks to this dedicated team. I am so grateful for their help. read more

Gas leak after service cleaning by Moore, called 3 times because I smelled GAS. No response from Moore. Called enstar who came out in 5 minutes. There was a GAS leaking caused by Moore technician which enstar fixed immediately. Enstar tech was previously employed by Moore and called owner directly to inform him of situation. I spoke to owner and resolved situation. This occurred approx 1.5 years ago. Called Moore today for furnace issue. I WAS INFORMED I AM ON A DO NOT SERVICE LIST. Property owners beware! In response to your comments, Your records are incorrect. The leak was caused by your new technician, which you acknowledged when I spoke to you. I called within 2 hours of your technician leaving. I spoke to the receptionist numerous times leaving a message of a gas leak. A return call from Moore was made 3 hours later, after enstar was called, came out, and fixed the GAS leak. I spoke to you directly after the enstar worker, your former employee, and you waved the service charge so I cancelled the check, as per our discussion. My furnace is old and is NOT is poor condition. Your new employee/technician was trying to up sell me a new 15k furnace, which I will need at some point but didn't need when Moore came out. Thank you for the response but Moore should have handled the emergency situation promptly and if you were going to put me on a no service list, I should have been respectively notified. I own numerous multiplexes and operate my own small business, if I treated my customers like I was treated by Moore, I would be out of business! BEWARE PROPERTY OWNERS read more

I have not had much luck with Moore Heating and Air Conditioning. I had one of their techs come out to fix our gas fireplace and was told it was not repairable and we needed a new one installed. I got a second opinion and the fireplace is working just fine. I have tried to talk with the service manager several times but never get a call back or when I go into the store he is not available. They had no trouble sending me a bill and offering to sell me a new unit but have no interest in discussing why their tech was not able to do the repair. I would not recommend this company to service anything in my home. Poor customer service and a failure to follow up on my complaint makes for a one star rating in my book. read more

Was a long time customer but.........the guy came over and got our furnace working ok, then he said that he didn't know if it would continue to work. He was not very communicative during the time he was here, so it was hard to get any useful information out of him. It was winter with freezing temperatures and the weekend was near. He said that it needed a couple of parts and he would see if they had those in stock and get back with me to either come back or let me know if he needed to order them. I never heard back from him. I called the next day and when they asked him, he said he totally forgot. OKIE DOKIE, so the person on the phone could not tell me if they had the parts, they would get back with me. Meanwhile, we still didn't know if the furnace would give out over the weekend or what? We never heard back from them. About 2 or more weeks later, I get a phone call from someone else, asking me if I wanted to order parts for the furnace? O Hell no. read more

Scheduled an estimate appointment on Monday for Wednesday at 10 am. After a no-show at 10 am, I called at 10:30 to find out when their rep. would actually arrive. I was told they did not have me on the schedule. Obviously their scheduling employee did not do their job. Mistakes do happen but I see no reason to call them again. One of their competitors arrived on time and even called ahead to let me know they were on their way. read more

Outstanding company. From day 1 had great communication, showed up to appointments on time, and completed the work better than expected. I would highly recommend this business. read more