Not too happy with this office. My father went there to see Courtney Shick, PA and rather than being courteous and knock before walking in (most of the drs I have encountered usually do this as a courtesy to let patients know they will be entering and introduce themselves to the patients-especially new patients) she just pushes through the door and doesn't even greet us, as any other respectful provider would normally do. I understand providers are busy seeing patients one after another, but that shouldn't be an excuse to jump right into the room without knocking and acknowledging who you are! Then after a follow-up visit, I called to speak with her or her medical assistant to get a recap of my father's appointment since I was unable to go with him at that visit and wanted to get his test results explained to me; after numerous calls to the office, I finally spoke with the medical assistant, who then said she'd leave the dr a note to call me back, I again had to wait a few days before getting a call back from Courtney. I just don't feel like it should've taken that many calls just to give me a call back with an explanation. Another issue that occurred was when they had ordered an ultrasound for my father and when I called the radiology office, they said they can't make the appointment because they do not see an order from her and they cannot set up an appointment without it. So I called Courtney's office and it took 10 minutes of waiting on the phone before I ever got to the receptionist (at times, I gave up and had to call another day because who can wait on the phone 10+ minutes when you have to work or do other life tasks!) and asked what the story was as to why the imaging center did not have the order when Courtney had ordered it and we had requested it to be sent to that particular imaging center. Their answer was they are not sure why, but they will get that sent over and let me know that the imaging office would call us to set that appointment up once they received it. Well, guess what? A week went by and I had not received a single call from the imaging center, so again, I called the imaging center to ask if they received it and guess what? They said they didn't receive the order! So another call to Sound Urology and waiting on the phone to speak with the receptionist and well, they said they sent it, but will send it again. And guess what happen....NOTHING! After another week of waiting for a phone call again, no sign of the imaging center calling. When he had the ultrasound done before Sound Urology merged with Providence, there didn't seem to be an issue with sending orders out. So, I guess I should give partial thumbs down to Providence for making the process more difficult for the office staff. After those experiences, we see no reason to even try to go back for any further appointments if it's going to be this difficult and how unhelpful some of the staff was. It's so sad how hard it is to find a medical provider who cares about their patients and not about the money that comes in with each patient they see. read more

So my husband had an appointment for a prostate biopsy on Thursday. Because we live on an island, I booked a hotel in Edmonds so that he would be able to give himself an enema at 7AM and we would be able to get to the 8:45AM appointment per the instructions. We called today (Tuesday at 4:30) to find out if he was supposed to fast before the procedure, only to be told that his appointment was canceled because their machine was broken and, "oops, sorry, we meant to call you." This, after the cancelation window for the hotel room is already past. So now we're out $155. And as to when he will be able to get in, we're just told, 'we'll let you know'. The lady said they would cover the hotel bill. I'll update this post if they do. We're left feeling, though, that had we not called with a question, we would have showed up Thursday morning to be told, 'oh, sorry...'. Inexcusable. Update: 2/10/22 - we managed to get the hotel to cancel without charging us, thankfully. Now we wait to see when we hear about rescheduling. read more

I called the office this morning with a referral from my doctor and spoke with Tammy. Tammy was unprofessional, abrasive and unkind. Because of Tammy I have requested to be referred elsewhere and I would suggest you do the same. read more

Made a appointment a week ago and asked if they accepted my insurance, they said yes, got all my information and appointment was set. My husband got to his appointment today, filled out his paperwork and when he gave them our insurance cards, they told him their office doesn't accept our insurance..ARE YOU KIDDING ME!? He left work early to be at this appointment AND I confirmed they take our current insurance when I made the appointment a week ago! I am very upset they didn't call to confirm the appointment or insurance as a new patient... read more

I'm not sure why the other ratings are so low but I've been coming here for almost a year now and have had about 3-4 appointments with Courtney Shick PA-C. The staff here is amazing. I'm always greeted by Kathy the receptionist and Dina the medical assistant is very helpful and thorough. Originally Dr. Shick wanted to do surgery for my kidney stones but they have split up so she opted not to. She shows you everything on the X-ray and doesn't just say you need this this and this. I have follow ups in the future and I really enjoy this facility. My last urologist I went to was an older male who was very uncaring and kind of rude. He never followed up and never got me the proper care I needed. I would highly recommend this practice to other people with kidney stone issues. And since it is so hard to find a female urology practitioner that understands and KNOWS the female body I will continue to come here. If your a female and your looking to be treated by a female doctor who specializes in urology than come here. I know this may sound sexist on my end but I've had 3 different urologists previously all males and none of them took my condition seriously. Now that I've been coming to this location I've had prompt, compassionate care and have had successful treatment. Everyone is different and everyone experiences pain differently. read more

Dr. Grier first suspected I had testicular cancer. Then said I had it in both testicles. Then he wanted to remove both within the week. (Which you just don't do without further testing) He ordered a cat scan and misdiagnosed my testicular cancer as lymphoma. That's when my family and I went to seek another doctor. If I had not rushed over to the Seattle Cancer Care Alliance after seeing him I probably wouldn't be alive today to write this review because he was wrong on all accounts. If I could give his practice zero stars I would. Stay away!!!!! read more

While I will say that the PA was nice and seem knowledge, they need to step up their cleanliness significantly!!! When giving a urine sample there was no cover to the specimen cup and there was still a sample sitting in the cubby. Then when we went into the exam room, I was going to wash my hands in the sink and there was a catheter with a bag full of urine in the sink from the last patient!!! And the PA didn't seem too bothered by this! They definitely need to work on keeping their office clean! read more

Courtney Shick is a great PA, she did a great job listening and analyzing my condition, I like that she invested time educating me on how my body works and causes for my condition. She was pleasant, thorough, and professional. I highly recommend her. read more

Marco Salazar is fine doctor, great bed side manors. I highly recommend Sound Urology

They must have a great practice and they can afford to ignore their patients. I have been waiting over three weeks for a call back and the same amount of time for an email response in their patient portal. If this is the way they treat patients there is no way I am letting them do a procedure on me. I have now set up an appointment with another provider that offers the Urolift procedure. They are not the only game in town and this practice should be avoided if you want to be treated with respect! read more

Would NOT recommend!! After being in pain for days and leaving multiple messages, I finally got a call back after 3 days to be told that "sorry, we were short staffed and busy". None of the medical staff listens to issues... they just told me that I "shouldn't be" having pain. When Dr Salazar called to tell me he was transferring my care to a urologist at the UW, he told me to feel better and hung up. If I could leave 0 stars.... read more

There have been a lot of changes with this clinic over the past year and It seems that they are definitely going in the right direction. The receptionist (Amy) was exceptional and Olivia helped me find a surgery date that would work for me very well. I can be difficult at times but the Medical Assistant (Sinet) was very good at explaining what I needed to do. There was very good followup by the ASC staff as well. Kudos read more

Dr. Marco Salazar is an extraordinary doctor. I am not always the most obedient patient when it comes to following doctors orders, but he motivates by encouragement and not by shaming you when you fail to do what is best for you. He has a wonderful bedside manner that allows you to be open and frank with him, so with all the facts before him he can help you develop a path to health. He is the Coach Pete Carroll of this industry. As we know, Coach Carroll motivates the SeaHawks by praising their strengths and helping them work past their weaknesses. Dr. Salazar is much the same. I am very blessed to have been referred to him. read more