Its a dated old hotel. I found my room to be clean, the bed was extremely comfortrable and the…read morestaff extremely polite and helpful. The breakfast was the usual free hotel stuff. I was not interested in the pool, but it looked very cloudy and was not used to my knowledge while I stayed. I did mention to the staff before I left that there were two outlets in my room one was falling off the wall and the other was loose.

For the past 20+ years my hotel to stay whether traveling solo or with the family has been a Best…read moreWestern for 95% of the time. Unfortunately my overnight stay at my usual local Massapequa Long Island location on August 23-24 (room 230) was not a good one. Around 5:00am the sheet was loose on one of the beds and I attempted to stretch it over the mattress. In doing so the bare mattress was visible. I was very disgusted at the many urine stains throughout the mattress. I was not able to check checked the other bed until the next hour when the bed was vacant as we prepared for 7am checkout That mattress was just as horrendous. I or my family members will NOT be staying at any of your facilities any time soon. It has me wondering what the other mattresses have looked at over the years or if I looked while vacationing at a Best Western. Such a worldwide hotel chain establishment that cannot invest in waterproof mattress covers ⁉ I have them on all the beds in my home. Best Western you have lost a dedicated ... loyal and valued customer. Please. Get it together. They say. When you KNOW better...you DO better

Most motels remind you of a bad episode of American Horror Story. Corpses arising from the mattress…read moreand grimy bathrooms. Not here. Our agency had a client stay here temporarily until he relocates and I found this motel to surprisingly very decent. It is very modern for the area and equipped with a mini fridge, microwave, Flat screen etc. it's conveniently located off of sunrise highway. It's not the 4 Seasons Hotel or Trump Plaza but it gets the job done. It was surprising modern, clean and convenient. The room was very tidy and made the client very comfortable. He was able to shop nearby at Shop Rite and order take out nearby. The front desk guy Neil has been extremely helpful and kind during his stay. He always answers the phone. This is pretty good for a quick overnight stay or rendezvous.

Every time you call to find if there vacancies and when you get in there to go check in they tell…read moreyou all the rooms are booked. Very unprofessional. Will never recommend anybody to stay for a short stay or overnight stay.

So disappointed our room smelled like smoke and it was supposed to be a non smoking room. WiFi and…read moreinternet did not work. We felt like we were sliding off the bed felt like we were on a slant. They were painting so there was only 1 way to go. Music was blasting. Breakfast was only cereal.

Absolutely horrible! Nothing in this hotel has been updated or changed, since the 1980s. The entire…read morehotel is run down, inside and out. They had to put me in a different room, because the toilet was leaking water everywhere. The neighborhood is not so great either. There were unruly teenagers fighting and partying almost every night I was there, so I avoided leaving my room at night. The internet signal was horrible, which made my stay very difficult, because I was depending on it for work. Sorry, but that's the truth.

Zero star. High priced. Dirty and nasty to the core. After you pay it's another 10 cash only for…read morekey. Sheets gross. Room dirty. Won't let you use ac in winter season. Spider in bed. No soap in room. All sheets and towels stained. Heater pipes super noisy all night. Massive rust issue. Tried to find positive in experience. Water was hot in shower.

Was the most terrible experience iv had in a long time. Guy at the office was super rude and…read morealthough I gave him all the correct paper work he denied our service for seemingly no reason.

Roaches Roaches Roaches!…read more I walked into the room I was suppose to be staying in and there were roaches in the bathroom and lines going down the tv. The girl I was staying with felt uncomfortable because the place was dirty so I asked for the money back so I can go else where but the attendant refused to give me my money back and said the only option was for me to choose a new room .... no courtesy or complimentary treatment, no nothing! The new room was #7 and just as dirty and at the end of the stay I'm being rushed out! Staff is rude and doesn't know customer service!!

The place was trash. When I got there, the first room, it was a hot tub room infested with roaches…read morein the hot tub didn't even work so they put us in a different hot tub room. We had to move all our stuff and relocate, when we got to the other hot tub room also did not work so I went to the front desk and let them know they refuse to do anything but give me 10% off my next room so I pretty much was forced to buy another room if I wanted any compensation. so I bought a regular room. I was told that they don't do weekly stays come to find out they do in the room I got into was trash, torn apart. It was horrifying, but I didn't complain because what was I gonna do you not get anything back for it anyway, I was being charge 110 to 120 a night, meanwhile it's $99 a night so that was very unexpected but I had nowhere to go at the time so I stayed cleaning ladies never even came in. They complained about my service dog who is certified. Tried to make me leave. But then I guess they realize that's against the law. Meanwhile there was other dogs off leash is everywhere and I'm pretty sure they were not service animals because they were very unruly and did not act anyway a service animal would. When I checked out, I left the place cleaner than I found it. Meanwhile they're telling me I left damages. I left a review on Google before I left with the pictures of everything that was damaged. When I had arrived, it was already like that. Why would I take the pictures posted on Google and now it's gone so they took down my Google review which was the same as this with the same pictures. I tried to go back I booked a room upstairs, actually, my fiancé did, and as soon as I tried to walk, and they told me I was not allowed there anymore, because I caused damage to the room, which is not the case. The room was literally destroyed before that, and my review shows so. These people do not like transgender people or possibly people with tattoos. I'm not sure what it is it in like about me because I'm very respectful and I paid them a lot of money and didn't even complain about anything the TV not working nothing also the phone didn't work. There was no free Wi-Fi like they said there was no Wi-Fi at all, but I was blamed for the damages and after they took my fiancé's money, they threaten to not give it back so we could pay for the damages that number one were not damages, I did Number two looking at them it's a very easy fix and wouldn't cost more than $20 so oh my girlfriend came back with $20 less than she had paid. I realize she got robbed. This is a scam. This place is a dump people die in here every day, I've watched it firsthand. Nobody should ever say here unless you want to sell drugs or prostitute. All the specialties they said they have are absolutely not true the vending machines did not work there's no mini fridges no microwaves. and it says the owner is a man named Jim I was told by this young lady with glasses probably around my age like in her late 20s 30s that she owned it. And I was also told the person that worked there, Al who is super nice and super helpful all the time only one that it was 537+ tax for a week and that they had available when I spoke to her she said no she can't do that. I asked her why she couldn't give me a reason.

I used their luggage storage service at JFK airport. We had a long layover and wanted to go into…read morethe city. The staff was friendly and organized. My luggage and backpacks (6 in total) were taken care of, nothing was missing or mishandled... which is always a concern. I recommend them!

When I was stranded in New York because I missed my JFK flight, I went to API to get a hotel for…read morethe night. After a day of being stuck in traffic for literally hours and then arriving at JFK where it looked more like a cattle call than a terminal for departures, API made things fairly easy on me. These are the folks that the airlines call when they have plane trouble and need to put up 500 people for the night in local hotels. API calls all of their local connections, makes deals, blocks huge numbers of rooms, all to be ready for the onslaught of unexpected overnighters. In my case, they just found me a room at an airport Hilton for a decent price. It was like dealing with expedia live...since they make deals based on rooms that would have gone empty had someone like me not shown up. Overall, can't complain. It was good service and it was inside the JFK terminal that I hope never to have to see again in my lifetime.

Do yourself a HUGE favor and DO NOT even drive by. I am serious as I can be. Spend the extra few…read moredollars and go somewhere else. Sleeping in a cold puddle would have been better. Trust me your life depends on it

Horrible dirty rooms bad service. Smells like dogs and cats with cigarettes and Marijuana…read more Department of social services motel.

Crazy lady working there ..very lazy rude ..yelling for no reason ..even if You pay 5 second later…read moreshe is telling You to check out ..Harrazment ..They should change personal ..I was on vacation s..Couldnt relax there .. horrible experience ..nobody should be treated that way