I debated leaving this review as I have had great experience with previous massages and facials- my…read moremost recent being in May. I went this past weekend for a massage and facial and left a bit dissapointed. My massage was great, even though I think it's absurd to pay extra for aromatherapy when that literally sets the tone and vibe for a massage. The masseuse did a wonderful job addressing my problem areas. On to my facial- the esthetician, Raleigh, was friendly. I scheduled the dermaplane facial. She didn't assess my skin before the facial, didn't ask about problem areas, didn't even tell me what she planned to do for my face. I let her know that I was interested the Oxygen facial and wanted her input for what I was trying to achieve for my skin- brightening and even texture, but said I'll let her tell me what my skin needs. Her only response was "this is a dermaplane facial". And that was it. After it started I asked if there was a heated blanket on the bed as it was cold. She checked and said there wasn't. That's it. She continually used a lukewarm, thin rag on my face through out the session. Afterwards, as I was getting up to my robe back on, I noticed Ordinary skin products on the counter. Not sure if this was used on my face but this is a dissapointment that they utilize these cheap products on anyone given how expensive their services are. When I walked out of the room, she showed me to my locker, said thank you and that was all. Nothing telling me about my skin or services as others had done in this very place. Overall this service alone has deterred me from coming back as I can get better services, better product elsewhere. It felt rushed and almost like she was there to do her job only, not to offer the customer experience one expects when coming to the Retreat.

I booked a massage & a facial. The massage therapist checked in often on the pressure, comfort and…read moreareas that needed attention. Facial was excellent, my skin is glowing and soft. The spa area was relaxing, warm & private.

The hair spa special took me in to this wonderful place. I was greeted by name as I walked in. I…read morewas taken to a private area to change and assisted to a very comfortable table. The entire spa experience was very pleasant and relaxing. The self hair blow dry had Dyson hair dryers. I booked my next appointment before I left. Check out their website. One caution, they do not take American Express.

I was greeted at the front door by Miss Linh. Miss Linh immediately took me to a room the dress for…read morethe combo head spa/facial. Then she too me to the where head spa equipment awaited. I sat on the table Miss Linh made sure I was comfortable and warm. When she began. I knew this is no ordinary spa. The ladies want you to have an experience from the moment you arrive to the time you leave. I entered with dry facial skin, neck and shoulder muscles so tight. When I left I felt like a different person. My face felt amazing from the great care Miss Linh took. She also used hot stones on my back and shoulders that melted the tension! AMAZING SERVICE!

I came for the head spa to get a head massage and it did not disappoint! Pretty sure at one point I…read morefell asleep. Relaxing and my scalp and hair felt great after! I'd definitely go again. Parking: private lot, no issues Venue: clean, smelled nice, friendly staff Service: came to get the head/scalp massage

Luxury spa experience in a great part of town. This location is easy to get to with convenient…read moreparking right in back. I've gotten two massages by Nicole. She is absolutely amazing. She ask questions throughout the massage to ensure the experience is everything you need it to be. I love the scent of the oils she uses. The rooms are comfortable and cozy.

If you're in Augusta, do yourself a solid and check this spa out…read more I treated myself and my son to a much needed massage for Thanksgiving week. This spa was highly recommended by local friends. My massage therapist Deanna was OFF THE HOOK! I asked for a DEEP TISSUE focus on back/neck/shoulders/arms and she expertly delivered. I was surprised to learn that she was a new CMT because of her mad skills and obvious passion for the work. My son had Ariel has his CMT and thoroughly enjoyed his session as well. I purchased a 90-min gift certificate for my son to enjoy after his finals. When I come to his graduation in the Spring, we will be back for more!!

I liked this spa a few years back, but lately not so much for different reasons but this is the…read morelatest. The "manager" who hangs out in the front checking guests in talks very loudly which doesn't add much to your tranquillity while waiting in the lobby. During the massage, there was banging going on on the floor above me. It sounded like someone was moving boxes and people walking. I can remember hearing noises multiple times while I was there in the past as well. This detracts from the peaceful calm you hope to enjoy during the massage.

Update to review: very quickly after I made my review I was followed up with by management. The…read moremessage was kind, helpful, and offered solutions to my concerns. Due to this level of care for my experience I wanted to update my review. I feel more confident now in trying again in future with different tech since management cares about resolving issues when they arise. I walked in and wanted a short set of white nails with 2 fingers with glitter. The nails took over 1.5 half and when done the loose glitter was super rough. I asked about top coat because I have had loose glitter done in the past and they stated "that this kind of glitter only lasts a week and they don't put top coat on it." I explained I wanted top coat because in my other experiences where my glitter lasted 2-3 weeks they added top coat and it smoothed it out some. I looked it up on and it also agreed that is the best practice and that the salon was either cutting corners or inexperienced. In addition to this whole getting my nails done the manager, a nail tech, and a customer where in a yelling match for about 10 minutes. It was uncomfortable, took to much time and I don't like leaving knowing my nails "should only last 1 week" when they are expensive.

This place was horrible never ever EVER WILL I COME HERE AGAIN then the girl had the nerve to have…read morean attitude about how you left my feet ZERO STARS

Everyone was very kind. And the service was incredible. I got gel x nails and gel pedicure and they…read moreboth came out beautifully!

The services I got were a builder gel fill and a deluxe pedicure. I think Ben was the name of the…read moreguy who did the pedicure but I'm unsure of the girls name who did my fill. They took the time and really took care of my nail beds, I work a lot so Ben really took care of my feet. Such a great service from both of them and great massages!! I feel soooo relaxed after and the vibe is nice a chill.

The Willcox is a local gem and wonderful place to stay! The atmosphere is charming, historic and…read moremoody, creating a relaxing and unique experience for any age. The premium suite was very comfortable, with plenty of thoughtful details, and they offer great accommodations for dogs--welcome bag and all! The customer service and waitstaff is excellent--attentive and friendly. The food is incredible, but the highlight was the Butterscotch Budino. It's the best dessert I've ever had. (You have to try it, no matter how full you are.) Whether you're looking for a staycation or passing through Aiken, don't pass on The Willcox.

Great entertainment, beautiful hotel, fabulous service. Lovely! Highly recommend this lovely…read morehistoric hotel.

Jordan always does an amazing job with my spray tans and is the sweetest! I love this place and the…read morevibe!

Jordan has done the past several of my tans and I am extremely happy with her excellent work! She…read moreis super sweet, easy to talk to, and totally makes it feel like you're just chatting with a friend in what could totally be an uncomfortable situation. The studio in general has been my go-to for years and the owner, Amanda, and several other ladies have sprayed me and each have done amazing, namely Amber, Hannah, Madison, and more.