My dog was having trouble peeing (she is 5 and very healthy) so I rushed her in because they were…read moreopen on Sat and my vet was not. They were not able to get a urine sample (strange since she peed inadvertently twice on their floor). I think Vets can extract from the bladder by needle. So they took an xray which they claimed showed crystals in her bladder. I could not see anything but maybe only a med could tell? They gave me no diagnosis or paper work of any kind except a very hefty bill. They prescribed Hill's prescription diet for Urinary Care, forbid me feeding her _ANYTHING_ else at all and said she would need to be on Hill's the rest of her life. Of course they sell Hill's. She was also given an antibiotic and an nsaid. She needs to be reevaluated in one month. The Hill's _might_ be able to get rid of the crystals; future surgery _might_ be necessary, per the vet. A few days later they sent me an email asking me to sign a form guaranteeing payment of my dog's next visit!! They were paid in full first time and I have excellent credit. I have never encountered this before and it is inexplicable to me. Worst of all my dog does not like Hill's and every meal is a struggle. Before I left I asked for a prescription for Hill's: I like to buy from Chewy. They did not want to give it to me and said their prices are competitive, etc but I insisted. Later I discovered the Vet wrote the script to expire on the same date it as written. Accident? I don't think so. I will be taking my dog back to her own vet for the follow up.

From start to finish my experience as a client today has been amazing. I called last week to…read moreschedule an exam as a new client. Robin the receptionist was the sweetest lady. Came in this morning for our exam and was introduced to Kylie the vet tech. Kylie was nothing less than awesome and professional with a welcoming attitude. Then I got the privilege of meeting Dr. Sara Curry. I have worked in the animal industry for years and have never had a veterinarian make me feel so at home. I truly felt like my dog's best interest was always in mind and the same for my wallet. If there was a mountain top here in Sioux Falls I'd be running to it to shout from about how great this office is. Keep up the great work guys!

Took my two dogs in to see vet, Emily Tschida. We needed to update some vaccines. One of my dogs…read morewas quite reactive during the visit and Emily was able to create a plan to provide medications to lower my dogs anxiety to provide her vaccines at a later visit. I was also able to get some information for local trainers while I was in. With the dog that we were able to check up, she was thorough in asking about any changes or concerns as well as asking questions about breed-specific issues and provided me with some great education on what to look out for! I am so appreciative of the whole staff!

We re new to town since had to establish care! They got us in conveniently at the end of the day on…read morea Friday because my pup needed a vaccine before getting to go to daycare at another place. The attention to my pup was great, the doctor was compassionate and patient. Efficient as well, they sent the vaccine verification straight over to the daycare!! Made it so easy. Highly recommend

Dr Jess & her staff are amazing! They have taken great care of all 3 of my furry children. Even…read morewhen it came time to make the decision to put one down, they were so supportive. I felt like we were part of their family and they were part of ours. I have always felt comfortable enough to ask any question, and Dr Jess is great at giving me the time I need to have those questions answered. I have never been made to feel like I asked a dumb question.

Best Care were compassionate, professional and flexible in providing our sweetie care. Dr Hardy…read moreworked with the university and All City to accommodate our pet's care. We would recommend both organizations without hesitation.

Prices have more than doubled in the last year!!…read more I was quoted one price, once when I made the appointment and again when I was in the waiting room prior to being escorted to the exam room. When I went to check out, it was $15 more than quoted. I was never apprised of any increase during the exam exam. The charge for the exam was $35 and the only thing I could see for the exam part was she listened to his heart. The charge for getting his teeth cleaned was $400.+ . Last year the cost was $169. The office is ghetto and overpriced. No way could I recommend them. I see zero-tolerance signs everywhere. I'm not alone in being disgusted with the new ownership! Dr. Williams you are sorely missed!!

I am both sad and frustrated that I found myself here today to let people know that I would highly…read morenot recommend taking your animals to this clinic. Normally, I would not take the time to do something like this; but because it happened to my animal, I want to do my part to ensure no other animal is treated the way mine was. I took my dog in to get his teeth cleaned on 7/11/22. I've taken him here a few times to get it done with no issues in the past. I was not given any kind of information up front such as if I wanted them to call me if something went wrong (which other veterinarian clinics do so they can make sure they are appropriately treating their animals by their clients wishes) so in my head nothing could possibly go wrong. When I came to pick my dog up, I was told "he did great, we only had to take out 8 of his teeth". Only??? I was immediately confused because they had told me his teeth looked better this year than they had last year. I asked if they had to extract them. They said "no, but they were wiggly when we were cleaning them so we plucked at one and it fell out". This was a huge shock for a pet parent who is under the assumption that they are dropping off and picking up their pet with a new fresh smile and absolutely nothing else. Let me be clear; had they called and asked if me if it was okay and I knew it would be better for my animal, I would have made a judgment call at that time. However; they denied my right as a pet owner to make decisions on behalf of my pet. My frustration for the situation is due to the staff not having the decency to think we should probably call her because this is pretty extreme for a pet to lose 8 teeth in one visit. This situation has truly made me question the ethics of this business. I went back on 7/12/22 to get an answer as to why I was not contacted and their response was "Dr. Williams said we only reach out if you request us to during the cleaning and find issues". So you mean to tell me, if I took a kid to the dentist and didn't request that they call me if an issue came up they have the authority to just pull their teeth as they see fit? No you don't because it's unethical. I have called 6 different vet clinics at this point and their standard protocol they stated is to ask up front when you arrive if you want them to just remove teeth if it comes to that or if they want you to be called first and notified so you can make the decision as their pet owner. As that's how it should be - pet owners have the right to make their own decisions for their animals and that decision was actually stripped from me and made on my behalf without my consent. The worst part of it is when I was being told what happened, it was conveyed that it wasn't a big deal but to me, but that is a big deal. That's an adjustment for my pet and myself. I called to try and talk to the vet after I left the clinic originally on 7/11 about the situation and when I brought up not being notified and how it might be in the pet owners best interest that they should ask upfront going forward so they can honor pet owners choices, Dr. Williams actually stated "yeah it's just unfortunate". To top it off, when I went back on 7/12 to speak with them, Dr. Williams didn't have the decency to come and speak to me, but had to relay the information around my concerns through a vet tech. Where is the bedside manner? Because it's not there. I'm beyond disappointed in this clinic and will never come back again due to the lack of compassion, empathy, communication, lack of trust, or care for the animal's owner and their choices.

We were visiting Sioux Falls for the weekend when our dog got into the trash and ate raisins (very…read moretoxic to dogs), so we promptly brought him in for treatment. There was little wait time - they got our fur baby Leo in quickly for treatment, and thanks to their swift care our dog is just fine! They were kind to us and I could see that the techs (Lexi) were being very good to him. Thank you!

Our first appointment after moving to Sioux Falls, was not personal, not wanting to get to know me…read moreor my pet. Assumed treatment for my pet without asking questions about my pet. I will not go back and will never recommend this location

The staff is nothing short of amazing!!!! They take great care my dogs! From surgeries, mass…read moreremovals, routine appts to end of life support! They are detailed in their exams, educating me as the Mom All with the best interest of the dog! I've been going there for almost 15 year! I trust them.

I used All City Pet Care West for an in-home euthanasia for my dog, Grace. The vet was kind, and I…read moreappreciate that this service exists, but overall I was very disappointed. Grace had a very distressing reaction to the sedative. She yelped, fought it, and ran, and it lasted several minutes. During this, there was no reassurance from the vet that this was normal, that Grace was okay, or that she was not in pain. I was left panicking and confused in the middle of saying goodbye. Afterward, I had to Google what was happening and why she reacted that way, which no grieving pet owner should have to do. Grace was a very muscular pit bull, and I later learned this reaction is common in muscular bully breeds because sedation can affect them unevenly due to muscle mass and metabolism. This should have been explained to me beforehand. I also called several times the week before and specifically asked that someone come with the vet to help carry Grace to the car afterward. I was assured this would be provided, but no one came. I had to lift her onto the stretcher and carry her to the car myself, which was extremely difficult emotionally. Additionally, I was told that I would receive Grace's nose print. The vet said it would be ready when I picked up her ashes. When I picked up her ashes, I was told the nose print would be mailed to me. I still have not received it. For the cost, I expected better communication, more reassurance during a chaotic moment, and follow-through on what I was told would be provided.

I had to bring my dog Marley in on 9/12/23 because we took him running at beaver creek in Brandon…read moreSD and he ended up cutting his left front doggie pad off his foot. Dr Lisa was able to get him in and stitched back up very quickly. She was a savior to say the least. I do have to say that I wish I would have been introduced to her before they took him back but overall she was great. Thanks, Tammy Westhoff

We brought our leopard gecko in because he wasn't eating. The staff was friendly, non judgmental of…read moremy questions and so helpful! They kept him overnight for observation and care. Our gecko is doing great and I can't speak highly enough about the staff here! Thank you!

We had our Persian cat, Caesar groomed by Brandi. She did an excellent job! We immediately…read moremade an appointment for another grooming in three months. I would recommend her to groom your pet!

Unfortunately I wouldn't not recommend this clinic to anyone. I was just in to get our dogs shots…read moreand the customer service was horrible. I waited for over 30 after my appointment time in a room and no one ever came in to let me know what was going on or how much longer it would be. When I went out to let them know I had another appointment to get to they seemed like they didn't care. I had to have the tecs do his shots. Funny thing though our dog never even seen the vet and the price was the same and the prices were not even what they have listed on the website.. They are higher..When I asked to speak with someone a lady came out and all she would say is they were very buzy..Isn't that the reason you make an appointment? Extremely poor customer service!!

I've been taking my pets to this vet clinic for years. Excellent service and pricing. I've had 3…read morepets pass away and they've always been very sympathetic and understanding with me as well as honest. When I took my cat in to get him cremated they had sent a card out to me that day saying that they were sorry for my loss. They also remember my pets that ive taken in and the pets that have passed away. Very good vet clinic all around.

worst care by owner ( tom) alone. do not take or rely on this clinic for care unless you plan on…read morespending thousands of dollars, for a no call, promised by owners wife. and to add youv've been a client for almost 12 years. spent thousands of dollars, to be told they won't see you or your beloved pets again. deplorable!! if you have to make the horrid choice to euthanize 2 puppers, mocked by all staff i spoke too, and i attend the same church with the owner and family. if your wife can't keep her word, how is that my fault tom? real lutheran!!..... i have spent amazing amounts of money there, and had a 40 minute drive to be "local", as a parishioner. lots are "thrilled" with the care there. hint: none of my dogs would take a treat from tom, but one, once. speaks volumes! i know staff that have left for horrid reasons. shame on you tea vet clinic, tom renchler & your precious wife. can't wait to get better and see you in church!

I am taking time to write this because I have had nothing but bad experiences each and every time…read moremy family goes here. We have 3 pets we take here normally but today will be the last time. The staff is nothing but rude and condescending each time we go in. They do treatments to your animals without consent and say its "Standard" without letting you know then give you a bill for it at the end of the appointment. The male vet Dr. Carr is very rude and unprofessional and so is the older lady at the front desk. The prices for fixing your animals is a good price but you pay for it with rude disgruntled employees. Good luck bringing your pet here, all I have to say is pay for them to get fixed and then go somewhere else for standard checks and shots.

Love this place! I started going here in 2019 when I got my 8 week old Jack Russel Chihuahua…read more They spayed, microchipped her, gave her all her first vaccinations, and check ups. I have nothing but good things to say about them. They are always so accommodating and welcoming. I relocated and needed to get my dog's records and Diane was so helpful and made sure they were sent to me. Thank you for being wonderful!!