My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Great service. Opened a 6mo cd.. Great rates and people. Friendly service with a smile. Sometimes…read moreyou want to go where everyone knows your name!! This is the bank for me.

I have been banking with Citizens for years. The Braintree branch did not provide good customer…read moreservice. I spent 45 minutes with them on the phone with me and they say I need to go into a branch and sign a signature card. No problem. I get there and they say I need ID. No problem. I have a passport and a driver's license. These two forms are considered acceptable for employment verification everywhere in the US. They say "no" you need a certified copy of your birth certificate. You know what? Maybe I don't need any of that and I will just transfer my money out of the bank. Sounds like a better solution to my problem since Citizen's caused the problem in the first place 11 years ago by not capturing my full hyphenated name and then 11 years later, realizing it and giving me a hard time despite showing two government issued IDs and refuse to fix their mistake. Not a good experience. Do not recommend.

We had decided to purchase a new vehicle finally. I usually shop around for rates and this time…read morewas no different. I made a list and started calling and then I landed on Quincy Credit Union in Weymouth. Not only was it near me but the interest rate was amazing. Life was extremely hectic that week and I was lucky enough to deal with Mike Grady. He went above and beyond to make this fast and simple..even took the time to call my insurance company for me. I feel very lucky to have dealt with someone who knows what they are doing and treats you with such respect. Thank you Mike!

I switched to SoFi online banking because this bank was so bad. They are so outdated, the app looks…read moreand works like it's from when apps were first created. You can't add your card to your apple wallet, you can scan a check into the app. It's all so outdated. My account went overdrawn while working to change things over to a new bank and they charge you for the fees...makes sense. One day I checked and they charged me 6 times at once. So I call and I tell the very rude lady on the phone that I'm taking care of it and I have already switched the bill to my new account. I'm not sure why they keep trying to take it out of this account but in the meantime could you help me stop these fees from coming out. She said no as quick and rude as possible. I've had other banks before so I know that usually there is something they can do. But I guess not Quincy credit union. They suck, their customer service sucks, the app sucks. Don't use this bank!!!

I've Been a member of Braintree Cooperative since I had a passbook savings account as a kid. I got…read moremy first mortgage through them and continue to have an account there. I've tried some of the bigger banks a few times over the years but it just made me see how important being with a small town bank is to me. They have grown over the years adding a few new locations, but there are still courteous tellers that know my name and care about customer service. Keep up the good work Braintree Co-op!

These people really believe in customer service and they will go out of their way to help you out…read more I have never had a problem with them. Their staff is always courteous and polite.

Terrible customer service, manager just ignored customer if there is a problem. Please do not bank…read morethere

In general, have never had an even fair to good experience at Citizen's - they generally only want…read morelarge commercial accounts. I have always felt that they were annoyed with the little Mom and Pop type customers. . . .in that light. . .I stopped going to any Citizen's Bank and do not recommend them to anyone.

Avoid this guy at all cost don't trust him with your money…read more David Sekundayo Officer Financial Center Manager I came to this location when it was open and I was the only one there, no one was busy just needed to make a transaction, and without even checking who I'm he refused to give me service. This guy is a disgrace, very unprofessional and priorities people how ever he like, he's rude and very confrontational he make a bad name and bad representation for BOA and probably will be the cost for a lot of people leaving BOA, Im with BOA for more then 15 years and I'm leaving. avoid this location at all cost. My next call is to move all my accounts to chase. And file a formal complaint against him with BOA main offices.

I have now been doing my (mortgage) banking at Bank of America in Weymouth right off of exit 16 (Rt…read more3). They have been super nice and helpful with all of my needs. It is a very new location and considerably quiet. Last time I sat down with a Rep to ask a few questions she was so attentive with me. She even sent me a card thanking me for allowing her to help me with my questions?!? Yes she was thanking me for the opportunity to help me! This is the location I will continue to visit for my Bank of America stuff.

I had received an E-Check from Deluxe E-Checks and printed it out with the intention to deposit it…read moreat this Bank of America branch. In the past, this was my go-to-branch regarding most transactions, since they are open later than most other branches. Once I arrived at the bank, I approached the teller asking if I coulddeposit my E-Check. The teller was very friendly and professional. He told me that he was unsure if he could deposit the check since he had never seen an E-Check like this before. He then grabbed his manager asking if they could deposit the check -- she too was unsure. She asked the supervisor who then said he would call the number provided by Deluxe E-Checks (which was printed below the check I had brought) to verify. The supervisor acknowledged that they work with Deluxe but followed up saying that he was confident that they don't accept "checks like these." However, both the supervisor and manager didn't call the number and refused to verify the check. Although they were professional about the situation by providing me alternative ways to deposit my check, the fact they did not call the number to verify the check for me is unsatisfactory and disappointing. After asking numerous times if they could visit the website to verify the authenticity of the check or even call the number provided for to verify the check, they refused to do so due to the fact they were "not comfortable." I later called Deluxe E-Checks regarding this situation (as I was unsure as to why I was unable to deposit my check) and the representative said that Bank Of America is a bank that they are partnered and work with. Therefore, they should've known that my check was authentic. Even if they were suspicious about the check potentially being fraudulent, they should've felt comfortable verifying the check through Deluxe's verification website or through a representative. None-the-less, I will be avoiding visiting this Bank of America branch.

Very friendly service. On time. Quick and easy! I had to…read moreunexpectedly open a bank account and they were readily to help.

I switched here 4 years ago after 20 years of South shore savings. I have never been so happy with…read morea bank! They are always so nice and personable. I don't get charged the crazy fees like sssb. Someone must have gotten my card number and booked a room at the Tropicana Inn, I hadn't noticed the charge yet but the cfcu was all over it. They froze my card, reversed the transaction and issued me a new card all before breakfast. I've never had such great customer service and felt so protected by a bank. Great place!

From the owner: At Colonial Federal, customers are our most important asset and our goal is to offer you a sound…read moreand solid place to do business. We utilize technology to enhance services while retaining the personal touch and great atmosphere that our customers want. What makes us different from other banks is our employees. Our genuine concern is that you are treated fairly, and with dignity and professionalism. This has proven to be a good formula for success in the past and will continue into the future. We remain committed to our customers, and continue to provide the highest possible level of personal, friendly service. Treating people with respect is what we have always done. It's why people make Colonial Federal Savings Bank "their bank"

It's a bank- who goes there any more? I hadn't been inside a bank for years before opening an…read moreaccount at CHB. And I opened the account simply for convenience as the branches are spaced across the South Shore where I frequent. The best thing I have experienced here is the customer service. Friendly, professional people help you out with whatever services you may need. No one turns their head, pretending to not see you! This makes it easy to get in & get out, particularly during the pandemic. At my local branch, the interior is still locked with the lobby ATM open. Twice now, while paused in what I was doing, bank personnel have opened the door to see if I needed assistance (i did). Just opened the door without me banging on it! Like - I was a customer who needed help! The ATM gives $10 bills, the employees are helpful & courteous and they give a decent rate of interest. My short wish list is checked off at CHB!

From the owner: At Coastal Heritage Bank, our focus has always been on supporting community growth by serving…read morecustomer needs. This focus defines and differentiates us on the South Shore. With 11 convenient branches, a comprehensive range of personal and business products, an experienced team of financial professionals and 24/7 online and mobile banking services, we stand ready to help you.