My family and I Went to go get our passports and was greeted with a very grumpy lady working at the…read morefront desk. Apparently we were to late for our appointment (5 minutes late) and only could get one passport done out of 4. Each passport takes around 7 minutes. Then we got another employee. His name was Ray! He got all of the passports done in around 30 minutes. He was very nice, and very quick with all the passports. Ray should get a raise!

Great location. I…read moregot a mail box here and it was super easy. Clean and organized small post office.

My go to post office, the staff are really efficient and have always been nice when you go to them…read morewith questions and sending out packages even during a rush. I do come here often to ship stuff out and I have occasionally gone to other locations but this one truly is the best.

Get rid of Nic. His response to not knowing why shipping policies are different in Arizona than…read moreColorado was "don't ask me I only work here." $22 to mail 3 envelopes is outrageous. He had no explanation.

Arnetta was incredibly rude and hurtful. I was the next person in line with a packaged and paid for…read moreitem. I only needed to get the package scanned with a receipt. She told me to go the kiosk to do it myself. I quietly told her that I could not see well and therefore could not do this on my own. She was annoyed that I would not go to the kiosk and told me to wait and took the person in line behind me. I simply put the package on an empty counter and walked out. She clearly showed discrimination against a person with a disability.

Arnetta, once again, provided top-notch service. I was surprised that there was no line! I was…read moresending out a letter, certified/return receipt and I had already put a stamp on it and she credited me the stamp since she had to put another one on it to reflect the certified status!

If you get to the passport appointment 2 minutes late the lady won't get you…read more Arrogant and not understanding

I went with no appointment to submit the additional documents needed for my passport and had the…read morebest experience. Annette was such a breath of fresh air, very knowledgeable and got the job done in no time. I really appreciated our conversation, she turned what was just another daunting task at first into a wonderful outing!

Had an appointment today for a passport and photos and, honestly, I was dreading it. The wait. The…read moreprocess. All of it. I showed up about 25 minutes early and somehow got called back a few minutes before my appointment. And honestly? Aside from this old post office building being a little warm inside, the experience was amazing. You know why? Ernest in the passport office. That guy is amazing. Super friendly, super efficient, and he plays great music back there too. My appointment was scheduled at 11:45. I'm sitting in my car finishing this review at 11:49. Ernest is the GOAT!

At this point, USPS delivering my mail would apparently require a level of precision and…read moreinvestigative skill normally reserved for NASA. The package at issue was scanned "Delivered, Parcel Locker" at 5:07 PM on August 6. It was not in a parcel locker. It was not in my mailbox. It was not accessible to me. My building uses LuxerOne, which sends an electronic notification when a package is actually placed in a locker. USPS successfully delivered another package to me earlier that same day at 12:25 PM, and--miraculously--the LuxerOne system worked exactly as intended and notified me. The 5:07 PM package generated nothing. And this was not an isolated incident. This was the FOURTH package USPS has marked "delivered" that I did not receive. Naturally, I submitted an inquiry. Enter the female supervisor who identified herself as "Le Le." If Le Le is her actual legal or professional name, fine. If it is a nickname, I'm genuinely curious when USPS decided that supervisors handling formal complaints about missing federal mail should introduce themselves like contestants on a VH1 reality show. Customers should be given the actual name of the employee handling an official complaint. But the nickname quickly became the least concerning part of the conversation. Le Le informed me that she had a photograph of my package and triumphantly announced that it wasn't my package at all because it belonged to "C Holmes." Except: Her name is "C Holcomb. And C Holcomb is the SENDER. I am the RECIPIENT. My name is printed prominently on the shipping label above my Denver address. So somehow the person supervising an investigation into missing mail apparently concluded that the person listed in the return-address section was the intended recipient. This is not advanced logistics. This is literally understanding which direction a package is traveling. Apparently we needed to bring in Dora the Explorer: "Can you find the recipient?" When I attempted to explain the difference between a sender and a receiver, Le Le repeatedly interrupted me. She then delivered what may be the most astonishing statement I have ever heard from someone entrusted with the United States mail: "You won't be getting the package anyway because you have a bad attitude." Excuse me? Since when is mail delivery contingent upon whether a postal supervisor approves of the recipient's personality? I must have missed the new USPS policy: Postage paid. Address correct. Delivery subject to Le Le's vibes. She also told me: "You need to come up here so I can show you that it's not your package." I already possess a photograph of the actual box. The tracking number on the box matches the tracking number under investigation. The shipping label has my name on it. The sender's name is in the sender section. I am not sure what live demonstration at the post office was supposed to overcome those inconvenient facts. Perhaps she planned to point at the label very confidently until reality changed. She also announced: "I won't be here tomorrow, so you need to speak with someone else." That was one of the few helpful suggestions she made. Because after being interrupted, spoken to disrespectfully, told I supposedly would not receive my own package because of my "bad attitude," and subjected to an argument over the apparently mysterious concept of a return address, I told her plainly that I would be filing a complaint and I did not want to speak with her again. That should have ended the interaction. Instead, she called me FOUR MORE TIMES. Four. After I explicitly told her to stop contacting me. I ultimately had to tell a USPS supervisor to stop harassing me and stop calling my phone. Imagine filing a complaint because your package disappeared and somehow ending up needing to tell the supervisor investigating the disappearance to stop repeatedly calling you. At this point, I have retained the voicemail, screenshots, tracking information, photographs of the shipping label, LuxerOne records, and my phone records. And unlike this investigation, my documentation actually shows who the sender and recipient are. To be clear, this is bigger than one rude employee. Four packages have now been marked delivered by USPS and have not reached me. The August 6 package was the fourth. That is a pattern. I have therefore filed/escalated this matter with the USPS Office of Inspector General, including the circumstances surrounding the missing packages and the supervisor's conduct. If the OIG does not resolve the matter of these four packages that USPS claims were delivered but that I did not receive, I will be contacting my state representatives and other appropriate elected officials and providing them with the documentation as well. Because after four disappearing packages, questionable delivery scans, a supervisor who apparently cannot distinguish a sender from a recipient, a threat that I would not receive my package because of my "attitude," and four unwanted phone calls after telli

Allison has been our mail courier for many, many years. If she ever decides to retire, you will…read morenever be able to find anyone as wonderful as she is. Superior delivery service, always happy, friendly and willing to go the extra mile to be of service to people in my neighborhood.

Every time I have used this post office, except when I use the electronic kiosk, I am treated worse…read morethan a stray dog. I think his name is Matthew, but when he saw me trying to read his name tag, he held up an envelope to cover it and sneaked away. Classy! I will go to Lakewood or Arvada each time. Worst service ever. The electronic kiosk works though.

We are all standing outside waiting for the downing st location to open . It's 12:15 pm on Saturday…read morebefore holidays . Still no one has opened the doors !

This USPS facility is mainly a sorting center not open to the public, but you do need to go there…read moreto pick up packages if they required a signature and could not be delivered (or if the carrier didn't bother to ring your doorbell). The procedure is awful. First of all, there is absolutely no parking. There is an employee-only lot which is almost always full, even if you want to brave the "you will be towed" warnings. Street parking on Downing is rarely available and there is no parking on 16th Avenue. I often end up parking at the retail Post Office on Marion Street and then walk the two blocks to this location. In the past you then came to a locked door, rang a one-way intercom, gave your name (wondering if anyone had heard you), waited forever, and maybe then someone would appear with your package. Things are now much worse because the retail Post Office on Marion Street has been closed for months due to problems with that building. All of the people who have P.O. boxes at Marion Street must now come to this USPS Annex building to collect their mail. No retail services are offered here so the entire neighborhood has to go to the Post Offices at the Civic Center, downtown, or in North Cherry Creek for any other postal needs. The one concession made by the Postal Service is that regular window hours are now being kept. There is only one clerk on duty and there is always a line. Most of the P.O. box mail appears to have only been sorted into groups of boxes, so the clerk has to go through tray after tray looking for the mail for a specific box. This can take 10-15 minutes per person. If someone with a package delivery issue shows up, that can take 20-30 minutes or longer. There's a very small lobby in front of the service window that now has four broken-down chairs and room for three or four people to stand. I've waited as long as 40 minutes to pick up the mail from my box in this cramped area. The whole situation is absolutely miserable for both the people waiting and for the poor clerk. USPS management does not care. Do they even understand what a customer is?

Such a kind man was working there today, great experience and the character of the old building is…read morereally charming

I love the character and coziness of this neighborhood post office- old school with old school…read morevalues and caring. Helpful and personable staff, able to get everything done for me.. much nicer than the sterile new post offices. Thank you

Worst service ever! Slow and rude - this guy does not know how to do his job!…read more Go anywhere but here!

Slow service... pretty incompetent. They put a vacant sticker on my mailbox that was registered to…read moreme, had a formal change of address and had already delivered hundreds of pieces of mail to. The post master went rogue and there were no repercussions to two high value items being returned to sender during the holidays. Huge inconvenience!