My family and I Went to go get our passports and was greeted with a very grumpy lady working at the…read morefront desk. Apparently we were to late for our appointment (5 minutes late) and only could get one passport done out of 4. Each passport takes around 7 minutes. Then we got another employee. His name was Ray! He got all of the passports done in around 30 minutes. He was very nice, and very quick with all the passports. Ray should get a raise!

Great location. I…read moregot a mail box here and it was super easy. Clean and organized small post office.

My go to post office, the staff are really efficient and have always been nice when you go to them…read morewith questions and sending out packages even during a rush. I do come here often to ship stuff out and I have occasionally gone to other locations but this one truly is the best.

Get rid of Nic. His response to not knowing why shipping policies are different in Arizona than…read moreColorado was "don't ask me I only work here." $22 to mail 3 envelopes is outrageous. He had no explanation.

The gals working on Tuesday am were the kindness, funniest, and most helpful people I've met at…read moreUSPS or any other shipping place. Thanks again Penny :)

Arnetta, once again, provided top-notch service. I was surprised that there was no line! I was…read moresending out a letter, certified/return receipt and I had already put a stamp on it and she credited me the stamp since she had to put another one on it to reflect the certified status!

I went with no appointment to submit the additional documents needed for my passport and had the…read morebest experience. Annette was such a breath of fresh air, very knowledgeable and got the job done in no time. I really appreciated our conversation, she turned what was just another daunting task at first into a wonderful outing!

The absolute worst post office in the entire city. All of the workers are so rude that I've walked…read moreout twice this week.

The years have passed in the main post office Downtown it has become an eerie place to do…read morebusiness. There are a lot of post office boxes in a huge building with only a handful of employees that seem to be working. Customers are few and there is little activity. It is a nice facility, but very few people come to do business in person at the downtown post office. You get good service from the postal clerks. Postage stamps are no longer cheap. Most people do their personal and business mailings through emails. It appears to be a place where time has passed it by.

Updating based on my most recent experience at this branch: counter staff, a trainer herself (!),…read morewas so stupendously bad it was worthy of a SNL skit. Changed my rating to now be more aligned with other reviews here.

Allison has been our mail courier for many, many years. If she ever decides to retire, you will…read morenever be able to find anyone as wonderful as she is. Superior delivery service, always happy, friendly and willing to go the extra mile to be of service to people in my neighborhood.

Every time I have used this post office, except when I use the electronic kiosk, I am treated worse…read morethan a stray dog. I think his name is Matthew, but when he saw me trying to read his name tag, he held up an envelope to cover it and sneaked away. Classy! I will go to Lakewood or Arvada each time. Worst service ever. The electronic kiosk works though.

We are all standing outside waiting for the downing st location to open . It's 12:15 pm on Saturday…read morebefore holidays . Still no one has opened the doors !

This USPS facility is mainly a sorting center not open to the public, but you do need to go there…read moreto pick up packages if they required a signature and could not be delivered (or if the carrier didn't bother to ring your doorbell). The procedure is awful. First of all, there is absolutely no parking. There is an employee-only lot which is almost always full, even if you want to brave the "you will be towed" warnings. Street parking on Downing is rarely available and there is no parking on 16th Avenue. I often end up parking at the retail Post Office on Marion Street and then walk the two blocks to this location. In the past you then came to a locked door, rang a one-way intercom, gave your name (wondering if anyone had heard you), waited forever, and maybe then someone would appear with your package. Things are now much worse because the retail Post Office on Marion Street has been closed for months due to problems with that building. All of the people who have P.O. boxes at Marion Street must now come to this USPS Annex building to collect their mail. No retail services are offered here so the entire neighborhood has to go to the Post Offices at the Civic Center, downtown, or in North Cherry Creek for any other postal needs. The one concession made by the Postal Service is that regular window hours are now being kept. There is only one clerk on duty and there is always a line. Most of the P.O. box mail appears to have only been sorted into groups of boxes, so the clerk has to go through tray after tray looking for the mail for a specific box. This can take 10-15 minutes per person. If someone with a package delivery issue shows up, that can take 20-30 minutes or longer. There's a very small lobby in front of the service window that now has four broken-down chairs and room for three or four people to stand. I've waited as long as 40 minutes to pick up the mail from my box in this cramped area. The whole situation is absolutely miserable for both the people waiting and for the poor clerk. USPS management does not care. Do they even understand what a customer is?

I've stopped in this location three or four times in the past few months (since April 15). It's a…read morepretty standard post office. In my experience, it's easier to pull into the parking lot by turning right from Broadway (before E Floyd Ave). It's a one way parking lot with stalls to the right. My first time driving there I was coming from a different direction. I went around the block and pulled in from the back alleyway. There are a few straight stalls immediately behind the building - their availability is hit and miss. If you park in the lot, keep your eyes out for people pulling sharply into the lot from Broadway! Walking in, there are some steps to navigate. Upon entering, either turn right to get in line, or turn left to get to the mail drop off and PO Boxes. It's a relatively small enclosure, but pretty efficient. There has always been at least one person in front of me when I stop in. Doesn't bug me - gives me time to look around at the wood detailing, the mural, and people watch. There is something about stopping at the USPS that you know it's going to take a while if you need to o redact with a teller. Post person? Cashier? Anyway, the nice thing is when you get to them, you've had plenty of time to fill out your certified mail slip, or check out the various stamps for sale, or even peruse the cards. They're always nice and very helpful. The first time I did an Amazon return (without having to go to the Amazon Store or find a box), I mistakenly thought I was supposed to go to USPS - it's the UPS Store I needed ‍. The guy who helped me was very understanding and told me where the nearest UPS Store was (only a few blocks away). Docked a star because the process once you're at the counter is always slow - why do they have so many buttons and things to enter? It's amazing! Also, the stairs at this location are slick when wet.

I love the character and coziness of this neighborhood post office- old school with old school…read morevalues and caring. Helpful and personable staff, able to get everything done for me.. much nicer than the sterile new post offices. Thank you

Worst service ever! Slow and rude - this guy does not know how to do his job!…read more Go anywhere but here!

Slow service... pretty incompetent. They put a vacant sticker on my mailbox that was registered to…read moreme, had a formal change of address and had already delivered hundreds of pieces of mail to. The post master went rogue and there were no repercussions to two high value items being returned to sender during the holidays. Huge inconvenience!