Is this what Moran Vista considers good nutrition for their residents? A few questions for the…read morenutrition director, who not only approved this slop, but also for the employees who served it to the residents: Would you feel good about serving "food" like this to your parents, grandparents, aunts and uncles? Have you built up an immunity to compassion for those who can not fully care for themselves? Or are you just doing the minimum that your position requires, in order to get your paycheck? The residents are paying this facility for better than average care and at times, Moran Vista has served decent food. However, as of late, the meals at MV have become cheap, an eyesore and what I would consider, inedible. Anyone who has ever worked, or been around seniors, should know that many times, their taste buds aren't what they once were. Their appetite usually decreases as well and it's necessary to offer them food that has a pleasing appearance and a yummy smell, (if they can still detect odors). If an elderly loved one lived with your family, would you plop this in front of them and expect them to eat it up, as if they hadn't eaten in a month? To the administration of Moran Vista: This is saddening and frustrating for not only the residents in your facility, but also for the families who trust MV to care for and feed their loved ones. I worked in different areas of food service for many years and no matter what foods I had to work with, I always did my best to make it look and taste edible. Take some pride Moran Vista, not only in the care given to your residents, but in the food you serve to them. There isn't an excuse good enough to justify serving "a meal" that makes me want to grab the Pepto Bismol, before even taking a bite

Moved my wife from Brookdale 9 mile and their is no comparison. Moran Vista is a 10 compared to…read moreBrookdale. From the Health Care Director Sally Johnson down to the housekeeping staff, everybody is so caring and really tries to help the patients. I feel so good about my wife because of the care they show. She is in the memory care unit and I highly recommend it to anyone that has somebody involved in this terrible alzheimers disease.

I would not recommend this facility to my loved. ones. The facility has bare minimum people…read moreworking, some workers don't look or act professional. the front doors are locked at or around 4:30 pm and when you call the cell phone number on the wall, you get no answer.

The management that took over this company lacks empathy for its staff and it seems the primary…read morefocus is on the aesthetics of the community. Staff are routinely gossiped about inappropriately by management. The executive director, Aleshia is in over her head. I caution residents from moving in, but more so to staff- this is not a place you want to work unless you want to be micromanaged and talked down to on a daily basis.

BEWARE..BEWARE..BEWARE This facility is not for your family members. Nursing director is a…read morecontrolling under educated poor excuse of a human being. There are a lot of good employees here but if your a resident with no family or anyone to check on your care occasionally she takes advantage of that situation for her benefit. She holds grudges if you show any discontent or do not agree with her decisions and will go out of her way to make life HELL for that person. Good quality huh? And not only that her husband is the director/manager of the kitchen/dining room, that being said its not only a conflict of interest in most employers eyes they both carry the attitude that they own or run the facility even though there is an executive director that is in charge there.

Moving our Mom to Maplewood Gardens was the best decision we could have made for her. The staff is…read morefantastic and really cares about all the residents. The endless activities and great company sets our mind at ease that she is in the right place. Thank you Maplewood Gardens Staff, especially Tracy, for caring for our Mom in such a special way. I would recommend this fantastic community to anyone who is looking for a place to care for their loved one! Sue Belote

I called and left a voicemail message. Didn't hear back. Stopped a man working on our floor and…read moreasked him about my issues. He wrote it on his note pad and showed up today to complete all my problems. Ethen is a super worker. Very polite and skilled. Installed a grab bar for me; removed bugs from our living room lights, and cleaned the dryer vent I can't reach. He is a great gift to Rockwood. So thankful he wrote it down in his notebook and followed through. Thank you Ethen!

From the owner: Happy Memorial Day! Although our campus is open to residents and guests, our marketing office is…read moreclosed in observance of Memorial Day.

I concur with my brothers rating (Dave A.). There are even more disturbing facts:…read moreFact 1: I relocated back from California to Spokane in October 2022, living only 20 minutes away. I routinely visited my mother up to three/four times/week at Brookdale Park Place. My brother also routinely visited my mother from Redmond. (see FB posts). Fact 2: I filed 2 complaints with the WA State Dept. of Health. All involving the DPOA daughter) and one involving Arbor Rose (AR). FACT 3: My mother lived in fear of her DPOA and her retaliation. (documented) FACT 4: I will be filing a third complaint involving the DPOA and AR, allegation of wrongful death and intentional infliction of emotional stress on my mother and myself. The DPOA prevented me from seeing/holding my mother prior to her death. -Complaint 1: I met with a DSHS complaint inv in 2022 to reviewed a video I had taken of my mother speaking with her DPOA. She was visibly/ verbally upset with her DPOA and threatened suicide during the call. The complaint was investigated and shockingly ... "no findings". - Complaint 2: Involved the DPOA suddenly initiating a transfer from the Brookdale where my mother resided for 6 years to Arbor Rose Adult Family Home. On May 5th during a face-to-face meeting with Becky Tiller (TillerCare.com) Becky informed me the REASON my mother was being transferred to Arbor Rose AFH was "she required a higher level of care". I was the SVP for Start Communities for over ten years/owning/operating IL/AL/MC communities, and I informed Becky adult family homes did not offer a "higher level of care" as defined by WA. State. I documented this fact thru an email I sent to my brother and sister informing them of my concern. No reply from the DPOA. I documented my concerns in a letter to my mother w/in 48 hours of her move to Arbor Rose (AR) informing her I was willing to relocate her back to her home of six years and purchase replacement furniture because my sister had told her she sold and/or donated all her furniture except her TV/Bed and clothing items. She refused to move for fear of my sister's retaliation. Many of the personal items I had given my mother in Spok. were left in a box at Brookdale for me to retrieve. - I rec. an email just 2 weeks after her move into AR informing me my mother was "lonely/depressed" because she moved from a 1 bedroom apt/living room/kitchenette (approx. 800 sq ft) with onsite RN/LN's M-F and was not living in an 80 sq (approx.) bedroom w/shared living room/dining room/toileting/bathing accommodations at Arbor Rose and with no daily onsite RN/LN supervision. Recall... my mother was moved to AR because it was HIGHER level of care? Results: "No Findings" (again) COMPLAINT 3 (yet to filed): In Dec. I received a copy of a test message DPOA sent to a personal friend of mine who visited her at AR/ Linda, that Linda was no longer able to VISIT my mother UNLESS she was accompanied by my sister (who lives in Kennewick) because she (DPOA) had initiated a "new visiting protocol". Two days later (12/27) I spoke with my mother on the phone. She asked when i was going to see her...I told her i would visit on 12/28 because I was moving to Phoenix. I called her at 530P on 12/29 and asked my mom to sit by the front window when I arrived suspecting staff may not let me see my mom. I arrived with a friend at 6P. My mother was not at the door ... I was met by Steve Andrews "President" AR. I introduced myself and he promptly refused to allow me into AR to see my mother stating "he would call the police and Mardell" if I tried to enter. I politely excused myself. This interaction was recorded by my friend. FACT 5: Steve Andrews refused to allow me to see my mother. I moved to Phoenix w/out seeing my mother. FACT 6: Steve Andrews told his staff to not allow me to speak to my mother on the phone AFTER I moved to Phoenix. I tried on several occasions in Jan/Feb to unsuccessfully contact my mother on the phone. I recorded the final conv. I had with a caregiver where I was told I could NOT SPEAK to my mother. When asked who instructed the caregiver not to put my calls through, he stated "the DPOA, Mardell. FACT 7: May 8th I was informed by my bro. my mother had been transported to SHMC and placed on Hospice. FACT 8: May 9th my brother/friend informed me my mother had experienced a change in health condition approximately three weeks earlier. I was informed the DPOA stated " it was nothing serious, she was just depressed". My brother/Faye were so concerned they drove to Spokane. Only then did Steve Andrews and/or the DPOA transport my mother to SHMC. FACT 9: May 9 my brother Face Timed me from SHMC where my mother begged me to come see her as soon as I could/she was dying. I could not get to Spok. in time for her to hug me one last time. FACT 10: I arrived In Spokane on 3/10. My mother was comatose and unable to speak/respond. I stayed by her side until 9A. FACT 11: My mom passed at 930A w/only my bro-in-law at her side.

My mother died here. The staff allowed her to get so severely dehydrated that she had to be…read moretransported to the hospital. The doctor said that it was one of the worst dehydration cases they had ever seen. Each time I tried to visit her they would tell me she was resting and dealing with a UTI. They didn't log visits and then later tried to tell investigators that I never visited my mother. I visited her multiple times a week. They do not care about their patients.

DO NOT HAVE A LOVED ONE GO TO THIS $HITHOLE! I can speak to a real experience. My dad had to go…read morehere after my mom could no longer care for him. This pos place does ok...until no longer ambulatory or able to do things themselves. After that these pieces of garbage pretty much ignore the person. My dad got bed sores. In his last days they barely even moved him! I won't go into what else they couldn't do #uck them! The communication is horrible. I was NOT going in that room again. For 8 grand a month they could of put his belongings somewhere else to pick up. Oops they didn't tell the staff, all of the stuff, still in the room. Oh by the way forgot to mention they were calling my mom just a few days after his passing to see when we could pick up the belongings. She paid until the end of the month! This place is a facade, looks nice on the outside, the staff act like they care. Then when you see what it is really like. Can't take care of patients, can't communicate, can't keep the rate as he declined the rate went steadily up. Then they have the audacity to think it will be no big deal to go back in the room to get his things where you watched him pass less than 2 weeks before. If you have a loved one in this extremely sad position, I am so, so, so sorry, it will be a tough journey. Don't make it worse by putting them here.

My mother has been a resident at Fieldstone for over a year. We have seen such great improvement in…read moreher health and mental wellness since arriving. The staff seems to truly care about her. It is comforting to know she is being well taken care of.