Is this what Moran Vista considers good nutrition for their residents? A few questions for the…read morenutrition director, who not only approved this slop, but also for the employees who served it to the residents: Would you feel good about serving "food" like this to your parents, grandparents, aunts and uncles? Have you built up an immunity to compassion for those who can not fully care for themselves? Or are you just doing the minimum that your position requires, in order to get your paycheck? The residents are paying this facility for better than average care and at times, Moran Vista has served decent food. However, as of late, the meals at MV have become cheap, an eyesore and what I would consider, inedible. Anyone who has ever worked, or been around seniors, should know that many times, their taste buds aren't what they once were. Their appetite usually decreases as well and it's necessary to offer them food that has a pleasing appearance and a yummy smell, (if they can still detect odors). If an elderly loved one lived with your family, would you plop this in front of them and expect them to eat it up, as if they hadn't eaten in a month? To the administration of Moran Vista: This is saddening and frustrating for not only the residents in your facility, but also for the families who trust MV to care for and feed their loved ones. I worked in different areas of food service for many years and no matter what foods I had to work with, I always did my best to make it look and taste edible. Take some pride Moran Vista, not only in the care given to your residents, but in the food you serve to them. There isn't an excuse good enough to justify serving "a meal" that makes me want to grab the Pepto Bismol, before even taking a bite

Moved my wife from Brookdale 9 mile and their is no comparison. Moran Vista is a 10 compared to…read moreBrookdale. From the Health Care Director Sally Johnson down to the housekeeping staff, everybody is so caring and really tries to help the patients. I feel so good about my wife because of the care they show. She is in the memory care unit and I highly recommend it to anyone that has somebody involved in this terrible alzheimers disease.

I called and left a voicemail message. Didn't hear back. Stopped a man working on our floor and…read moreasked him about my issues. He wrote it on his note pad and showed up today to complete all my problems. Ethen is a super worker. Very polite and skilled. Installed a grab bar for me; removed bugs from our living room lights, and cleaned the dryer vent I can't reach. He is a great gift to Rockwood. So thankful he wrote it down in his notebook and followed through. Thank you Ethen!

From the owner: Happy Memorial Day! Although our campus is open to residents and guests, our marketing office is…read moreclosed in observance of Memorial Day.

I concur with my brothers rating (Dave A.). There are even more disturbing facts:…read moreFact 1: I relocated back from California to Spokane in October 2022, living only 20 minutes away. I routinely visited my mother up to three/four times/week at Brookdale Park Place. My brother also routinely visited my mother from Redmond. (see FB posts). Fact 2: I filed 2 complaints with the WA State Dept. of Health. All involving the DPOA daughter) and one involving Arbor Rose (AR). FACT 3: My mother lived in fear of her DPOA and her retaliation. (documented) FACT 4: I will be filing a third complaint involving the DPOA and AR, allegation of wrongful death and intentional infliction of emotional stress on my mother and myself. The DPOA prevented me from seeing/holding my mother prior to her death. -Complaint 1: I met with a DSHS complaint inv in 2022 to reviewed a video I had taken of my mother speaking with her DPOA. She was visibly/ verbally upset with her DPOA and threatened suicide during the call. The complaint was investigated and shockingly ... "no findings". - Complaint 2: Involved the DPOA suddenly initiating a transfer from the Brookdale where my mother resided for 6 years to Arbor Rose Adult Family Home. On May 5th during a face-to-face meeting with Becky Tiller (TillerCare.com) Becky informed me the REASON my mother was being transferred to Arbor Rose AFH was "she required a higher level of care". I was the SVP for Start Communities for over ten years/owning/operating IL/AL/MC communities, and I informed Becky adult family homes did not offer a "higher level of care" as defined by WA. State. I documented this fact thru an email I sent to my brother and sister informing them of my concern. No reply from the DPOA. I documented my concerns in a letter to my mother w/in 48 hours of her move to Arbor Rose (AR) informing her I was willing to relocate her back to her home of six years and purchase replacement furniture because my sister had told her she sold and/or donated all her furniture except her TV/Bed and clothing items. She refused to move for fear of my sister's retaliation. Many of the personal items I had given my mother in Spok. were left in a box at Brookdale for me to retrieve. - I rec. an email just 2 weeks after her move into AR informing me my mother was "lonely/depressed" because she moved from a 1 bedroom apt/living room/kitchenette (approx. 800 sq ft) with onsite RN/LN's M-F and was not living in an 80 sq (approx.) bedroom w/shared living room/dining room/toileting/bathing accommodations at Arbor Rose and with no daily onsite RN/LN supervision. Recall... my mother was moved to AR because it was HIGHER level of care? Results: "No Findings" (again) COMPLAINT 3 (yet to filed): In Dec. I received a copy of a test message DPOA sent to a personal friend of mine who visited her at AR/ Linda, that Linda was no longer able to VISIT my mother UNLESS she was accompanied by my sister (who lives in Kennewick) because she (DPOA) had initiated a "new visiting protocol". Two days later (12/27) I spoke with my mother on the phone. She asked when i was going to see her...I told her i would visit on 12/28 because I was moving to Phoenix. I called her at 530P on 12/29 and asked my mom to sit by the front window when I arrived suspecting staff may not let me see my mom. I arrived with a friend at 6P. My mother was not at the door ... I was met by Steve Andrews "President" AR. I introduced myself and he promptly refused to allow me into AR to see my mother stating "he would call the police and Mardell" if I tried to enter. I politely excused myself. This interaction was recorded by my friend. FACT 5: Steve Andrews refused to allow me to see my mother. I moved to Phoenix w/out seeing my mother. FACT 6: Steve Andrews told his staff to not allow me to speak to my mother on the phone AFTER I moved to Phoenix. I tried on several occasions in Jan/Feb to unsuccessfully contact my mother on the phone. I recorded the final conv. I had with a caregiver where I was told I could NOT SPEAK to my mother. When asked who instructed the caregiver not to put my calls through, he stated "the DPOA, Mardell. FACT 7: May 8th I was informed by my bro. my mother had been transported to SHMC and placed on Hospice. FACT 8: May 9th my brother/friend informed me my mother had experienced a change in health condition approximately three weeks earlier. I was informed the DPOA stated " it was nothing serious, she was just depressed". My brother/Faye were so concerned they drove to Spokane. Only then did Steve Andrews and/or the DPOA transport my mother to SHMC. FACT 9: May 9 my brother Face Timed me from SHMC where my mother begged me to come see her as soon as I could/she was dying. I could not get to Spok. in time for her to hug me one last time. FACT 10: I arrived In Spokane on 3/10. My mother was comatose and unable to speak/respond. I stayed by her side until 9A. FACT 11: My mom passed at 930A w/only my bro-in-law at her side.

My mother died here. The staff allowed her to get so severely dehydrated that she had to be…read moretransported to the hospital. The doctor said that it was one of the worst dehydration cases they had ever seen. Each time I tried to visit her they would tell me she was resting and dealing with a UTI. They didn't log visits and then later tried to tell investigators that I never visited my mother. I visited her multiple times a week. They do not care about their patients.

Filthy, disgusting community, none working appliances in community kitchen(s) which were also…read morealways very dirty, carpets throughout filthy with urine and feces/pets among food and drink spillage, residents urinating on sofa in library and movie theater seats, movie theater equipment always broken as well as Internet cafe computers, printer and TV, garbage rooms are disgusting and you can smell them from down the hallway because they aren't cleaned, pool is gross with green algae and paint peeling, pool bathrooms the same, there haven't been any updates to this building since opening in 2012. They don't update anything in the apartments they charge an arm and leg for, they shift appliances around from apartment to apartment and attempt to repair mostly to know avail. My carpet was filthy from prior tenant (had a massive dog), I'd walk around in my white socks and they'd turn black! No upkeep with the foliage outside, the lavender bushes are so overgrown and look half dead. I would try and help to keep the rose bushes trimmed but one of many bullies told me I didn't know what I was doing? I was bullied by several old woman and a couple of old men for no apparent reason and management did NOTHING. But one of their favorite tenants told a lie about me and they jumped all over me for it with no proof, illegally forcing me out. I did a lot for the community my two years there, art classes twice a month, movies with treats every Saturday night and it seemed the more I did too try and bring joy to the community the worse it got for me. Management especially Ann could see this but looked the other way and when the monster Michelle came she made it worse for me attacking me verbally and not hearing my point of view and the one to illegally force me out. Although I was happy to leave this nut house, people were awful and also took me for granted. I helped a lot of people but jealousy is a complex emotion of insecurity that took over "a lot" of these people. You can't teach an old dog new tricks.i could write a novel of things that have gone on at Affinity, corporate didn't care either. Pictures speak volumes.

Everything! Looks very similar to the one in Coeur d' Alene,I'd. I hope the new communities will…read morebe well taken care of. There are a lot of new apartments that cost a lot less.