Unfortunately, this facility is a one stop shop, including hospice care. My priest made the one of…read moretwo choices Kaiser offered that had a bed available. I would not recommend this facility for even a short stay. Though there are many caring and competent staff members, management doesn't seem to carry about continuity of caregiver to patient. Names of nurses and CNAs were not posted in his room. We had to chase down anyone who would listen. The worst part of his experience was being served pancakes and syrup, only to be given an insulin shot within a half hour later. This place ought to be shut down.

I believe the name of this business is now Spokane Health & Rehabilitation. There just aren't…read moreenough words that I can find to describe the staff in this facility. I have never been in a place where everyone and I mean everyone were so attentive, kind, and friendly. The physical therapists and the occupational therapists are awesome! I learned so much from them! I thank them for making me stronger and more confident towards my ongoing healing. I feel stronger and more confident going home! Funny, even though I'm so wanting to get with my family, I feel as if I'm leaving another family. I can't thank them enough! Keep up the good work! Would highly recommend this facility to anyone who needs this type of service! Lucky you!

The community needs to know about this facility. If you value your loved ones this is not the place…read morefor them to be. Mediocre is the nicest thing I can say and that is being generous. The Administrator is someone's puppet and his ability is lacking to say the least. Research him on the administrator website. The RDO works outside of her scope. She makes changes to nursing care plans, however, she does not have a nurses license. The kitchen staff is forced to work without air conditioning in the kitchen. They are expected to temp foods and keep them edible in this heat. Most of the nursing staff work very hard however, there are pictures of staff sleeping while they are on a one-to-one assignment with patients that fall. There are pictures of staff doing each other's hair while lights are going off and patients are waiting for help. Nursing management is forced to work the floor and then expected to do management things. There is mold in the walls , and it leaks onto the floor when pipes leak. There are pictures to substantiate this. Buckets are placed to catch water dripping from the ceiling when it rains. I do not recommend this facility. The facility is census driven and money is its priority. Patients often run out of items they need. Items are ordered, but orders are cut by corporate to save money. The hospital can offer you other alternatives for placement if you are needing rehabilitation care or your family is needing long-term care. Read the Google reviews before selecting any facility. This facility was Franklin Hills but the name was changed and new ownership signs put up in hopes that things would get better. You can put lipstick on a pig but it's still a pig! Beware of this place!!

My grandma was in rehab here and they didn't clean her up like they were supposed to so she had a…read morerash on her butt and she couldn't get comfortable. So we brought her back home but she got worse and worse and then on the 20th of December she sadly passed away but I seriously do not recommend this place.

The staff at Royal Park took outstanding care of our mom. Our 94 year old mom broke her arm and…read moreneeded skilled nursing care for her recovery. She spent about a month at Royal Park so I interacted with many staff members during her stay. They were all consistently compassionate and professional and great to work with. The facility was clean, organized and well staffed. If you have someone who needs skilled nursing care I strongly commend considering Royal Park.

Took great care of my grandma no rather place I'd rather care for her, top tier facility hand down !read more

Riverview is an amazing place to work and to live. The staff work hard to make sure all the…read moreresident's needs are met and have fun while doing it. The company provides free breakfast and lunch to staff and always include staff in any activities/events that are happening for the residents. The management has a family and team oriented mentality, and are accommodating with flexibility. Overall, this is one of the best places I have ever worked.

Please be careful if you are considering putting your loved one at Riverview Retirment Community…read more They are extremely under-staffed with a high staff turnover. The staff is not trained well and will humiliate and make fun of your loved one in vulnerable situations. They have a high rate of "discharges" due to STAFF driven behaviors. They will promise you memory care, or a skilled nursing facility when you loved one needs it and then when you money runs out, you get a discharge notice for whatever reason they deem appropriate. It's a total bait-and-switch. Put simply, the CEO is not a nice person. It's hardly a non-profit. I have experienced 3 1/2 painful years managing my parents while they were there. I DO NOT recommend this place to anyone you love.

My experience was very disappointing. We had to fire the first nurse who was uncaring, business…read morelike, and didn't do her job as she should have. The second nurse was better, but when my husband died I didn't hear one word from her. The social worker was the best person we worked with.I really regret the decision I made to trust this organization to treat my husband's last days with kindness and compassion.

From the very first day that Hospice of Spokane came into my home to provide care for my father, I…read moreknew I was in good hands. Their dedication to making him comfortable is a true testament to their team. Heidi was phenomenal in explaining what I should expect, providing me with helpful information and brochures to guide me through the process. She assured me that Hospice of Spokane was available 24/7 for any questions or assistance I might need. The medical equipment supplier was prompt and efficient, ensuring my father had everything he needed to be comfortable at home. It was a blessing to see how quickly and smoothly everything came together. This support helped me prepare for what I knew was inevitable. The nursing staff, Crickett and Mary, were invaluable. Their care, compassion, and thorough explanations on how to manage my father's needs exceeded my expectations. I never had to worry about reaching out for help--everything I needed was delivered immediately, and the support was truly outstanding, as well as many others I never met behind the scenes. When my father passed, Hospice of Spokane handled the arrangements with the funeral home, easing the burden during this difficult time. Their care made an incredibly tough moment just a little easier to bear.

DO NOT UNDER ANY CIRCUMSTANCES ALLOW YOUR FAMILY MEMBER TO LIVE AT TOUCHMARK. My parents decided to…read morerelocate here in 2019 based on the continuation of care and the caring staff.My parents moved into Independent Living in the main building. They then progressed into Assisted Living. In early 2025 my mom was in Skilled Nursing where she eventually passed away. While she was there she had an incident where she rolled out of the bed onto the floor and nobody noticed! It was only when my brother came to visit, he found her! And they wouldn't put rails on the bed to prevent it in the future. In the summer of 2025 they abruptly shut their skilled nursing section, while people were living there! ( That area wasn't profitable enough ). With only a 60 day notice to find other living arrangements! Then earlier this year they sent an email to my brother and myself stating that my 87.5 year old father's needs were too great for them and they were asking him to leave! After his spouse of 64 years has passed away and he is a Type 1 diabetic. WOW! So we moved him over to Rockwood Retirement. They have been LOVELY and professional. Go there! Touchmark's approach is about the bottom line and "no I don't think we can do that". While Rockwood has a caring atmosphere where the staff's approach is personal to the resident and the family and "how can we make your dad feel at home and cared for". Rockwood also has a a minutes response time to emails or vm's while Touchmark has days or no response. I think the choice is clear!

My husband and I moved to Touchmark on South Hill in early 2022 from the Portland, Oregon area to…read morebe closer to family. The move was hard but it was the best thing we ever did! His health deteriorated over the next two years and the help, medical care, love and support we received through his illness were phenomenal. My highest recommendation for this retirement facility comes without reservation.

I went to Regency at Northpointe for many years. First as a PT patient and then as an independent…read more Then several years later I fell and broke some bones so I became a Regency resident for a couple months. The people there are so kind and patient. They used to have a pool that I used for years. It was wonderful but then it quit working and they got rid of it which I thought was really too bad. I'd probably still be going there as an independent if they had the pool. This is a wonderful place and I miss it. Kevin is the head of the PT department and he is outstanding!!!

From the owner: Regency at Northpointe in Spokane, WA offers Skilled Nursing and Long Term Care Services while…read morefocusing on the unique qualities of each individual in a compassionate and caring environment. Our experienced team of nursing, dietary, social services, therapy, therapeutic recreation, and certified nursing assistants provide physician-directed care, based on the needs of each individual. Our programs offer a full range of treatments when recovering from a serious injury, illness, or surgery. Through collaboration with the resident, their family, medical providers, and our staff, we develop a personalized plan that promotes faster recovery so the resident can return home sooner.