The level of service the folks at this place provide should be studied, bottled and sold to other businesses. The folks at this office are great. They remember you, they are pleasant and know their jobs well. Finding glasses is always a challenge because it's hard to choose a frame. They help with recommendations and opinions so your don't walk around with a mistake on your face later. Dr Hu always dials in the best prescriptions for my eyes and because of his care, my eyes have gotten better over the last 10 years. Can't recommend this place enough. read more

I had gone to previous eye Doctor Who told me I had an eye infection. He gave me an eyedrop prescription however, my eyes continued irritated nothing helped so I called this office because I had previously gotten my glasses here. This doctor was amazing. He told me I do not have an eye infection. I just have allergies and that's what's causing my eyelids and my eyes to be come so red ashy and irritated. He was great. He knew I was paying out-of-pocket and gave me a small discount which helped. I also wanna add that when I first called this office and they were all booked but something became available and the young lady that works there called me back to let me know something was available later that day . read more

This review is long overdue as I have been a client of Dr. Hu for a few years now. He's a fantastic optometrist who takes his time to share his observations about your eye health, offer explanations, as well as provides plenty of resources to make the most suitable choice for yourself. Most recently, I noticed that I was running low on contacts and by low, I mean, I only had two days worth of contacts left. I frantically called in hoping to schedule a last minute appointment, as I needed contacts for work... and Coachella, but their weekend appointments were booked out for a month! Ahhh. Anyhoo, their office was so helpful and able to order an extra month's worth of contacts to cover my procrastination and get my life back in order. Couldn't be more thankful. Don't snooze on that appointment, especially if you're limited to weekend visits! Note: They accept credit card but no ApplePay. read more

I can't believe this place is in my neighborhood and hadn't used it sooner! even it is smaller than my previous optometry, their equipment is very high tech. I know a lot of people HATE getting their eye exam done, mostly because of the one that blows air in your eyeball to measure the pressure (anxiety to the max anyone?). But this place has the new technology that doesn't need to blow any air in your eye. All you need to do is to sit and relax. not only that, my ophthalmologist is so patience and detail. The front desk is also super friendly and helpful. i absolutely love my experience whenever I go there! read more

After leaving for 5 years, I'm glad to be back with Dr. Hu. Never leaving again. The staff was friendly, professional, and made me feel completely at ease. Dr. Hu was thorough, knowledgeable, and took the time to answer all my questions. The office was clean, well-organized, and the appointment process was smooth from start to finish. I highly recommend them to anyone looking for quality eye care! read more

I very rarely visit doctors since my experience (after 66 years) for the same reasons I don't visit car dealerships. Medical service shouldn't be cloaked in mystery and exorbitantly expensive. But it usually is. So I was pleasantly surprised at South Pasadena Eye Care. I am more likely to return here than any other medical service provider I have ever experienced. Also, everyone in the office seemed happy to be there. Happiness seems to be contagious. read more

came here to use my VSP insurance...found this location and what a gem! inside is a bit small, but the staff worked me in quickly, and were very friendly. After the staff did the regular check up, Dr. Liem followed up with the final eye check. She answered all my questions, and was very friendly. I walked out feeling confident my eyes were healthy! she wrote a prescription for reading glasses, and they have a good selection in the store. Parking is easy and free in the front. If you have VSP, come check out this office. read more

Staff is amazing! Incredibly friendly and can really give you that 1 on 1 attention! Truly impressed! Also...as crazy as this sounds...I had an absolute blast with the eye exam! I know right? But it's true! They have some serious advanced tech here, no need to dilate your eyes! They snap a photo and it creates a 3D rendering of your entire eyeball! They can catch early warning signs of any issues and it's explained to you in a very easy going and relatable way. I never thought I would be posting a review of an eye care optometrist but I was that blown away! This is my spot! read more

Dr. Hu sees me and my entire family (including my kids!). He is everything you want in a doctor: knowledgeable, thorough, friendly, caring, and always able to see you when you need him. His staff is also great!!! read more

I have never had a better experience at an optometry office than at South Pasadena Eye Care. Dr. Sophia Liem is very thorough in her examinations which are the most extensive I've ever had. I recommend their service to anyone who is looking for the best optical and eye health care. read more

Great customer service. Doctor answered all my questions , I didn't feel rushed or pressured to by the most expensive glasses. I really appreciated the honesty in what I needed and what was optional. read more

I found this practice...with research and specifics from Yelp, so I'm returning the favor via this review! After my optometrist retired, I visited a few offices (turnover of optometrist in one, marriage/move in another) and then found Dr. Justin Hu. After two annual visits over 15 months, I am very satisfied with Dr. Hu and his staff. I'm an active senior and appreciate the entire staff at South Pasadena Eye Care...and its easy parking! Seriously, Dr. Hu is very professional, and patiently explains his thought process (important to contact wearers!) in a relatable, understandable way. His staff is kind and thorough, and provides him all the information he needs before beginning his examination, which optimizes Dr. Hu's time with patients. You will not feel rushed. Finally, the office has a wide selection of glasses if you want to do some one-stop shopping. read more

Dr. Hu is such a caring, honest doctor. I wish there were many more like him. Not only will he give you a thorough eye exam, but then he will help you to save the most money you can during your contact lens fitting. He is clearly not trying to exploit or take advantage of his patients like many other doctors do. Love him! read more

I recommend folks to support this local business. The staff is very respectful and attentive as they provided clear and prompt communication when my glasses were ready for pick up. The facility is well organized as well with a good selection. read more

Dr. Liem is super professional and diagnosed corneal abrasions super quickly. Addressed all my questions and concerns right away.

Last week I took my father in to have his glasses repaired. He had fell a few nights before while being evacuated from his home up north due to the French fire. Due to his age his vision is not good at all. Well we came in and Maricela repaired his frames and cleaned his lens so nicely. And he was able to see again. I want to thank Maricela for being so kind and professional. She truly is a asset to this office! I was recommended by my daughter to bring him here and I am so happy I did! read more

An excellent optometry center and store. I've been going there about two years now and have seen Dr. Hu, Dr. Liem and Dr. Wallace. The staff is knowledgeable and polite and they take all the necessary covid precautions with masking and cleaning equipment. A nice selection of designer frames as well. read more

Awesome service , unheard of in today's business world Thank You So. Pass Eye Care read more

The staff and doctor were really helpful and kind. I had an emergency while traveling and the staff was nice enough to help provide me with a few trial contacts while in town. If they were nice enough to help someone who isn't even a regular patient, I can only imagine that they're just as great to their patients. Thank you South Pasadena Eye Care!! read more

Friendly, professional, competent staff. Met with Dr. Hu this time (was Dr. Lim last time) - both exhibited everything I'd ask for of a healthcare provider: honest responses, deep knowledge of the subject matter, combined with a humility for what they don't know, and lots of integrity in putting the patient first. Would unreservedly recommend to anyone and everyone who has eyes. read more

Used to be good, but recently had a "Don't Care" attitude. Were really passive and unhelpful in selection of frames. Failed to describe various options when selecting lenses. Even forgot to ask what lens material I wanted, and had to call me later. And when the glasses arrived, they failed to notify me. read more

I see why this place has such a high rating. To be honest I was a bit afraid to go to a private optometrist due to the risk of higher pricing, however, the wonderful staff here truly made me feel so comfortable, everyone including Dr. Liem were informative and so kind when it came to my check up and answering all my questions, they provided thorough explanations but most importantly I didn't feel pressured or to make any upsold purchases. This office went above and beyond and exceeded my expectations in making sure I was comfortable. Dr. Liem is now my favorite optometrist and I've found my forever eye care place. I definitely recommend everyone to come here. read more

I love coming here they're always friendly and understanding. I recently broke my glasses and they were able to help me out and fixed them in NO time. The location is also great, you can grab a quick coffee on the way out because there's a Starbucks right down the street. I love the doctor and all the workers, they are amazing. They all put in so much work during quarantine time and are still going strong. Cannot recommend this place enough, you guys are amazing!!!!! Ten stars if possible! read more

My friend advised me to visit this Optometry center, and I had a very good overall experience with Dr Lim and the eye examination. She is extremely knowledgeable and experienced, and has all of the most up to date optical equipment...very impressive technology they have available these days. Also had great service from Sharon, Amber and the other nice staff getting everything situated. They even made sizable adjustments to my damaged existing eye ware and prescription sunglasses at no charge. The environment is extremely clean and safe with COV19 prevention procedures and equipment in place. I will return again and glad that I found this new optometry source...highly recommended. read more

Amazing costumer service. Maricela is very nice and very knowledgeable. The optometrist is very nice and funny. Great location and prices.

The staff is pleasant, the doctors are knowledgeable, and they successfully got my progressive prescription into some tricky frames--and got the balance just right. Highly recommended!! read more

Staff in front are the MVPS. They provide great service, are so kind, and create a welcoming environment. Dr. Lien is of course also wonderful and patiently answers your questions. I'll be making this my regular optometrist and happy to have found them. read more

I just left South Pasadena Eye Care and I am so impressed by how personable the staff is, not to mention Dr. Hu was so easy to talk to and very informative. I went in because I have a small bump on the waterline of my left eye, and the way it looks bothers me. Dr. Hu went above and beyond. Not only did he take me in after I arrived 15 minutes late, but he gave me a thorough eye exam and explained to me in detail what could have caused it and what I need to do to make it go away. The staff is A+! When I made my initial phone call, they offered to look up my insurance information and told me what I needed to do to get this check-up covered, and also an eye exam covered at a later date so that I don't have to pay much out of pocket. Lastly, there is a big selection of eye glasses that are trendy and super cute. I highly recommend coming here! read more

I had a great experience here. The doctor listened to ALL of my concerns without Judgment. I will be coming back here for my check ups. Everyone working here is super polite and efficient. Kudos for a great parking situation. read more

Thank You Dr. Lim and your Staff. I can see why your office has a five star rating. Everyone there is very professional, caring, and efficient. I would recommend your center to all my friends and relatives without hesitation. read more

One of the most pofessional, responsible and honest optometrist in town. Doctor is very knowledgeable and staff are customer oriented. After having an awful experience with lense Crafter and another optometry in Eagle Rock (high rated in Yelp and horrible service in reality), I found this place to finally be able to deliver what the other places couldn't. I wished I would have gone to this place from the beginning. Recommending this optometry to anyone who is expecting the most appropriate and fast procedure in ordering eyeglasses. Don't hesitate for a moment for choosing this place as you may end up going through hell by choosing a wrong place as I did. If you don't find your favorite frame at their clinic, you can place an order with them or buy somwhere else, but for lenses this place should be the first and last choice. read more

Very very crowded Paid $300 for special order lenses and sunglasses with another $300 due on delivery. They input my phone number incorrectly so could not contact me (although if they googled me they could have easily found my number). They totally screwed up my order by not advising me the sunglasses I picked could not get prescription lenses in them. I SPENT AN HOUR THERE WITH THEM PICKING OUT THESE GLASSES AND GETTING FITTED FOR THEM. Totally inexcusable and unprofessional. Way beyond just a mistake. Then I went there to get a refund which they processed incorrectly so I still haven't gotten my $300 back. So I had and am having a rotten experience and will never go back. Beware!! read more

**Caution: Due to the graphic nature of this review, reader's discretion is advised** First off...did you know you could get ulcers literally anywhere? Moreover, did you know you could get ulcers in, not on, INSIDE, your eyes? I did not know...and I did get them. One morning I woke up with what I thought was pink eye in both eyes. Gross I know. but my tale needs to be told. They were watery, itchy, and exposure to any sort of light ie. daylight, made me want to claw my own eyes out. Goes to say...it probably wasn't a good idea for me to force feed my eyes their contact lenses. I couldn't help it, I am practically legally blind and I had to work! Sidenote: i hadn't had my glasses updated since I first got contacts in 9th grade. My bad, I know. My boss obviously sent me to the optometrist next door because I looked like a public health announcement warning. The "doctor" was thee most insensitive, uncaring, unhelpful, and repulsive human being. She told me, verbatim, that I did not have pink eye, that I had ulcers, I should have seen it coming, I should not be wearing contacts, I should be wearing glasses, I might go blind, and that I needed a perscription for ulcer eye drops (?). In that order. She then proceeded to tell me that I would not be allowed to wear contacts for at least a week; and that I needed to be wearing glasses. I asked her how long it would take her to have new glasses ready..she replied..7 days. Ok..remember how I said I was basically legally blind? I was serious...I can barely see my hand in front of my face. I told her I had to work and drive, and if there was there any way she could have them ready any sooner. Nay. What am I supposed to do? Sit tight? So I leave her office shaking, still in pain, teary eyed, clutching a written precription that I couldn't drive to fill, and extremely scared. Some cold hearted bitch just basically told me I would lose my vision, and offered no reassurance or care. I'm curious as to when it is when doctors lose their humanity. Upon leaving, I call my friend who works at Sterling Optical, and that was when my story changed to a good one. She was absolutely disgusted at how I was treated and just simply sent on my way. She picked me up and took me straight to her office in South Pas.; Dr. Lu saw me immediately. Complete 180 from Bitch of the World; Dr. Lu confirmed that yes, I did have ulcers, and was surprised that I had not noticed them coming on because they were more serious than other cases he's seen. But reassured me that they would be gone in a couple days, with the drops he gave me that he had IN HIS OFFICE. He administered the first dosage, and I felt instant relief. Enough to subside the pain, sensitivity, and tearing. He said to go home, discard my case and current lenses; and also let me know that my glasses would be ready by noon the NEXT DAY. Dr. Lu was sooo caring, nice, healing, and reassuring; he was amazing. He never scolded me like a child, and also told me that there would have been little to no chance of me going blind and he didn't know why the other doctor would have said that. Dr. Lu has been my optometrist ever since and I absolutely love him. He's really nice, polite, mild mannered, and very helpful. But most importantly, he's super honest. I told him I wanted Lasik, which would mean he would lose my business, and instead of trying to convince me not to; he told me the truth. My eyes have progressively become worse each year because I am still "young"...and that I was still growing (how fucking big am I gonna get!!?), which means my eyes will continue to change until about 25 or 26. He told me that my prescription needed to be steady for at least 2 years before I would be a desired candidate for Lasik. I would definitely recommend him and his practice to everyone; he's amazing. He has definitely renewed my faith in doctors. read more

I have to give Sterling Optical five stars, because I was searching forever, (literally months,) for a doctor who would let me fill my contact lens prescription online. True, California law requires eye doctors to provide you a copy of your contact lens prescription. However, most eye doctors want to force you to order with them, so they charge very high rates for an "exam only." I contacted over 50 eye doctors, in and around Los Angeles, and the average rate for an eye "exam only," was $169. Some places tried to trick me, by giving me a lower price of $69. Then, when confirming my appointment, they would inform me of the extra "contact lens" or "prescription copy" charge of $100. One eye doctor's office wasted my time, by not telling me the true price, until I already was at the appointment. Unfortunately, this was my longtime eye doctor, (Dr. Linden in Pasadena,) who I had gone to for decades; but I will never do business with this eye doctor's office again, ever. Sterling Optical charged me a flat rate of $89, and gave me a contact lens prescription for four different types of lenses. I contacted several different online contact lens companies, to compare prices. Within two weeks, I easily had my perfect pair of contact lenses. Dr. Leigh-Davis read more

The best eye doctor I have ever been too. Calm, patient, understanding... he explains everything to you, is never rushed, and is beyond knowledgeable. The staff is nice, and the office is clean. Vision is always so stressful and the doctor is so kind and thorough. You feel very well taken care of and he doesn't try to gouge you financially (I don't have insurance). He's just the best! read more

My family and I have been coming here for the past 4 years and the Doctor and the staff makes you feel welcome, Doctor Justin Hu takes his time to exam your eyes and he makes sure everything is ok with your vision. The staff is very welcoming and they take the time to take you through your options in Eyewear, they don't pressure you on buying expensive glasses, they make sure the glasses are the right fit for you personality and budget. They also have a wide selection in glasses. For those who are looking for a good optometrist, this is definitely your place. read more

Great, caring eye care center. They honestly care about you and your eye health and take the time to thoroughly answer your questions. I've been going here now for a number of years and can't say enough good things about the doctor and his staff. I'm a doctor (in another line of practice) and know what I'm talking about. If you care about your vision there's no other place to go. read more

Everyone that works here are so kind and patient! Highly recommended! Also for the first time I was able to see my "eye", it's been a while since I got a check up but it wasn't as scary as I used to remember it. Great selection of eyewear read more

AWESOME Doctor. AWESOME staff. AWESOME service. The Doc here actually cares. It is obvious he loves what he does and it is shown by the way he treats his clients. Finally found my eye doc! Thank you for your services, I appreciate it! read more

I cannot say enough good things about Dr. Hu and his staff at South Pasadena Eye Care Optometry. I discovered this office thanks to fellow yelpers and luckily it was covered by my insurance (woohoo!) I have been so incredibly pleased by the services provided here. Dr. Hu is so well educated and kind. At each visit he takes his time, has always answered and addressed any questions or concerns I may have had. He has provided me with options/samples to ensure that the contact lenses I choose are the best for my eyes. It is evident that Dr. Hu genuinely cares about his patients! His staff is also very nice and incredibly helpful. Ben & Liz are great! Highly recommended. read more