I was calling several optometry offices for a specific Masunaga frame to see if they could order it for me. Oculus Optometry quoted me $800 for the frame, which was outrageous. The list price, and prices at other authorized dealers in CA was in the mid 600s. When I asked Oculus Optometry why they were so much more expensive, they told me that since they accept vision insurance they jack up the prices to offset any frame allowance insurance provides. However, the other CA optometry offices also take VSP insurance and don't jack up the prices. I feel this office is very shady and trying to take advantage of consumers. I would NEVER give them my business. read more

Satisfaction Not Guaranteed. No refund, no exchange. Nice people , very expensive frames.

I've been coming here for years and I have nothing but good things to say. Dr.Shirvanian is very kind and patient. She truly cares for her patients and makes sure to address any concerns or questions I have. It's always great catching up with her and love the easy and comfortable visits each year. The front desk girls are also helpful with questions regarding your insurance coverage. They're also very thorough in breaking down my insurance coverage and recommendations. Overall, the experience and care is top tier! Love the many options you have to choose from for glasses as well as the modern feel of the office. read more

I had ordered sunglasses in green on Nov 7th, 2024. They showed a green lens sample, and i had agreed on the color. After 3 weeks, on Nov 27th, I found out they were ready after calling a few times. They never called. The lenses came in dark grey. They agreed that these were not green and too dark, and reordered to match the green from the sample lens. After another 4 weeks, on Dec 24th, I got the second ones. The lenses were solid pit black, and I could hardly see through. They were pretty much blindingly dark, I couldn't help but concluding that they don't know what they were doing. Not wearable! And obviously, these were far away from the green I had ordered! They reordered again. I took these on my trip during their third attempt to produce green lenses. It was so blinding, I had to take them off at the moment i enter any building since it was impossible to press elevator buttons nor read signs! I had to purchase another sunglasses to survive during this trip. Finally, I got my green sunglasses on Jan 10th after more than 2 months. During this long wait, I had called several times and left messages asking to call back, but, no one had ever returned my calls. When I asked about this, the lady who was helping me said, "You must mention names to designate your messages..." with no apologies. This is a small shop where only a hand full of people work. I couldn't believe that she said this proudly with no apologies. Always so defensive with no empathy or any efforts to understand the customers' position. I finally asked, "How come you guys never say sorry for making all these wrong lenses, repeatedly extended long waits and for ignoring phone messages?" She replied, "I think I said sorry last time", which wasn't true, then handed me the glasses without a case. She said, your frame wasn't purchased from us, so, we can't give you a case. No smiles, no sorries after 2 months of waiting, multiple visits to confirm the wrong colored lenses and ignored phone calls. I had paid $149 upfront. They obviously do not know what customer service is on top of not knowing how to make glasses. She must have noticed my hesitance and went inside to bring out a lens cleaning cloth to offer. At that point, this felt so petty that I declined to take it. I saw great reviews from others in the past. But, this lady said at one point that the ownership has been changed recently. So, please beware. To address to their comment below, I must point out my previous experience seeking for the green shade is irrelevant here, since I had agreed on and ordered the color of sample lens they had presented, yet, they repeatedly failed on producing that presented color. Ordered green lenses, and I got dark grey lenses after 3 weeks and got black lenses after another month. After almost 2 months, I was able to get acceptable ones. This is why I thought a negative review is called for so that there won't be another frustrated customer like myself in the future. read more

I've been going here for years and they always have such friendly service when you check in and out and the doctor here is great as well! They also have a wide selection of glasses in their store front should you need them. During the pandemic they require masks, temperature check at the door, and hand washing. They sanitize glasses, pens, equipment as well! read more

Easy to get a needed appointment without having to wait weeks. Free Street parking available. Was glad to find out open some evenings past 5pm. Friendly helpful staff. Took grandson there after having problems reading at school. He was nervous for some of the tests but the staff was patient and kind and put him at ease. He was excited that they had a prize box. Accepts medi-cal. Many frames to choose from. Was good experience and would recommend. read more

As it turns out, my prescription glasses are just readers. Which makes the whole experience suspect now. The lens popped out of both pairs. ( I got two, one for far away as well.) Honestly, the quality of either is really nothing special. The lady ordered my replacement pair in the wrong color ("you had one job!" ) changing it from the original, who told you to! Staff is eh!. Will see, I'm bringing in another pair to glue in the glass that pops out, lame! If they are cool, I'll remove this critique. If not, critique stays. read more

Friendly, efficient, and knowledgeable. I had an eye exam and got both new contacts and glasses. Everyone was helpful. Scheduling was a breeze and reminders and notifications when my orders came in we're done via text which was very appreciated. read more

Oculus Optometry - Outside Oculus - Eyewear & Opticians Near Me - South Pasadena, California

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I cannot recommend Oculus Optometry highly enough. Despite living in Northern California now, I went out of my way to see Dr. Chan for my new prescription while I was visiting family for the holidays. Dr. Chan not only takes her time to get you into the correct prescription, but she is also extremely knowledgeable and passionate about eye health. I highly recommend doing a retinal scan if you can afford the out of pocket additional cost. Dr. Chan took the time to review the images of my retina with me and answer all of my questions about the inner workings of the eye. The front desk staff were also extremely helpful with helping me order the frames I wanted and assisted me in ordering prescription lenses for a pair of sunglasses I brought in. The front of the shop is modern and has a good variety of styles and brands to choose from. I will be back for years to come. read more

They accept medical and Jackie was amazing, gave me the full run down and made it clear for me , my glasses are perfect just like her personality and work ethic read more

Dr. Tjoe was very nice and prompt. She explained every step and what it meant. The selection of frames available was very impressive. Only reason for 4/5 stars was an issue with the front staff, I put in the text message to make an appointment that it was for 2 people but they only scheduled 1. However, they made sure to squeeze in the other person and apologized for the mistake. Other than that it was a good experience. read more

They were very attentive from the optometrist to the receptionists. My dtr. Recommended Oculus Optometry. Overall I was happy with my new eyeglasses. read more

Came here for the first time today. Everyone was super nice. Easy to make an appointment. Love that I can text. They were patient with me as I had to change my appointment a couple times. The doctor was extremely knowledgeable and had kind, easy laid back but still professional energy. She said all I needed were some readers but they had a wide selection of glasses. I'll be back. read more

Came in to look for new frames, great selection!! Walked out with great looking sunnies also. Myrna went above & beyond to help me choose the right frames. Will definitely be back, love the text appointment reminders too. read more

After I received my glasses, my glasses need to get some maintenance but it turned out my glasses were discontinued so all the pets were unavailable. If you are not purchasing, the workers here will not contact you for other minor services... So I keep following up and still everything is taking forever. After weeks of following up, the store manager says she will give me a new pair of glasses but as a courtesy but I need to pay a small fee. (it was about a $50-$100). I told her it's nice that I can get a new set of glasses but I don't feel like I should have to pay anything out of pocket and my glasses should be under warranty. The store manager gets very defensive and has a very long conversation with me. (This is mostly just her talking / sales speech saying I'm saving money or what not.) Finally after an hour long convo, she agrees to give me the new glasses for fl no charge. Part of why she agreed to do this was that I told her I looked around the store and I really like the glasses I chose over any other there. (Not a whole lot of great selections). Later that day, the store manager calls me back and she says that she can get me some parts for my glasses (non authentic parts and before she couldn't get these parts but all of a sudden she can?!) and said that she'll get them to me instead of giving me the new glasses. To not have another argument, I just agreed and here I am with a broken glass. Everyone watch for the first impression. They take your money but after they don't follow through with customer service and try to take your money. DO NOT RECOMMEND! read more

My first visit to this office went smoothly with the optometrist when I had my exam and everyone at the front desk was friendly and attentive to any questions I had. However, after months of wearing my new prescription glasses, I noticed there were small cracks forming on the edge of the lenses, as well as the glasses frame. I contacted the office to see if can be repaired since it's still under warranty and the woman who answered the phone said I can bring it in whenever I can and they'll fix it. I went ahead and did that and that's when things got extremely frustrating. A month went by and no one contacted me to let me know that my glasses were fixed and ready for pick up so I called to ask and was put on hold for a long time. I was eventually told that my glasses were back from the lab and that they needed to do a final inspection before I pick it up. I was told to wait for a text letting me know it's ready for pick up. Over a week went by and I never got a text. So I called to ask if my glasses are ready for pick up yet. I was told they were just about to text me that it was and that I can come pick it up now. I asked if I can stop by that day around noon and she said yes. I arrived around noon and told the front desk I was here to pick up my glasses. She looked at the computer for a while to search for my information. She mistaken me for another patient so I corrected her and told her my name. She said with the dirtiest attitude, "your appointment was at 12." I told her no, I'm just here to pick up my glasses. She told me to have a seat and so I waited. Finally, she brought out my glasses and they were fixed. However, I cannot see clearly with it when reading because the lenses did not get marked at where my eyeballs would be when wearing it. So now I need to lift my glasses to the middle of the lenses in order to see clearly...on top of that the glasses frame was just fixed with glue so it'll probably crack again at some point. I'm so disappointed at this experience because I was happy with my initial visit and was thinking that this would be my go-to optometrist. But after the front desk made me jump through hoops and humiliate myself just to pick up my glasses, I've changed my mind. read more

I just found Oculus Optometry as a local and I was able to get in sooner than any other place I could find. They worked to find a spot for me last minute. Jaime took her time to get to know me personally and took a thorough approach with taking my history and completing an exam. She's also a mother herself so she understands how busy it can get and the importance of self-care when it comes to vision and encouraging hygiene with my contacts. She's detail oriented and practical in her advice. I told my husband to go to her as well. Absolutely recommend Oculus and their tremendous staff. read more

Love this place! Have been bringing my dough yet here for 2+ years and couldn't be happier. Service is excellent the the team is super caring. read more

After reading reviews I made the decision to come here for my eye exam. I am so happy I did. The doctor was so thorough and took her time educating me throughout the exam. I take my health very seriously and I want to work with doctors who take their time and care. Thank you Oculus! I will be back next year. read more

I've been coming here for about 7 years. Dr. Shirvanian is the best and always friendly. Her team in the front is professional and always on top of my orders for glasses and contacts. read more

I had an appointment today and have to say what a pleasant experience I had from making my appointment to my eye exam and picking out new glasses. The staff and Dr. Shirvanian were all friendly and great! read more

This is a response to Hripsime's comments regarding my original review. Her comments will be in quotes: "You crossed the line, Merv." What line? I entered your business wearing a mask, touched nothing, and immediately answered all questions I was asked. Conversely, I asked *one* question, and you yelled at me unnecessarily. And your summary is that *I* "crossed the line"? That's preposterous. You're grasping for a justification for rude treatment of a customer. "Due to COVID, anything a customer touches needs to be sterilized after the visit. This is why the ladies got nervous when you started browsing on your own, having skipped check-in." I did not "skip" check-in. No one is more concerned, nor careful, about COVID than I am. I suffered panic attacks due to fears of COVID. So, trust me, I'm careful. Your shop is narrow and long, and the desk is at the rear of the shop. I had never visited your shop before. I entered the shop--about 5 minutes early for my appointment--so I was simply looking at your selection of frames as I made my way toward the desk at the rear. I touched nothing. When I was addressed, I promptly answered *every* question I was asked. I did not "skip" anything. When someone behind the desk said, "Hello," I replied, "Hello." When I was asked, "Do you have an appointment?," I immediately answered, "Yes, I do." Then there was a pause. I kept browsing. Someone behind the desk had been speaking on the phone, and I wasn't the only customer in the shop. So, when I heard, "May I have your driver's license?," I turned and immediately asked if she was addressing me. All she had to say was, "Yes," and I would have handed her my license. But instead of allowing *her* to answer my simple question, you interjected--in an alarmingly loud voice--with an off-putting verbal dissertation. It felt like an attack, when all I had asked was a simple yes-or-no question. "You apparently weren't wise enough to realize that the office has special protocols" That's a ridiculous statement. All businesses have COVID protocols. Everyone knows that. And I follow them strictly. There's no need to (pitifully attempt to) insult my intelligence. "Two thirds of all your 37 reviews are 1 stars." That's the unfortunate nature of reviewing. Humans tend to be more motivated to leave reviews when the experience was negative. I'll point out, however, that mine is not the only 1-star review of your business. So, there's that. "Running a business is hard. You likely don't know the first thing about that." Wrong. I own a very successful business myself. The fact that you'd assume otherwise reveals even more about you. Bottom line: You yelled me--for absolutely no reason--and I stand by my review. read more

Came here to get my annual eye exam and wow best decision ! From the moment was I walked in was greeted by Jackie with a big smile on her face.She also helped me decide on what glasses to pick .I picked them up and I love them!! Thank you Jackie!! read more

I am a relatively new patient - switched over here in October 2020, in the midst of this pandemic. Dr. Shirvanian has been amazing, I cannot recommend her enough. Very professional, thorough and kind. She is perhaps the best optometrist I've ever had, and I've had a few good ones! The two young ladies at the front desk, Karina and Jessica are very helpful and have provided the BEST customer service every time I have had the pleasure of speaking to them. Overall, this place is great, very clean, friendly staff, great Doctor. Parking is easy to find on the street, and the young ladies in the front desk will work wonders when dealing with insurance coverage. 10/10. read more

Carina and Myrna are absolute sweethearts. They took the time to answer all my questions and concerns over the phone and followed up days before my appointment to make sure my situation was getting worst. Dr Shirvanian is very kind and caring. She's very knowledgeable and takes her time educating her patients about their condition and all the options that are available to them. Thank you Dr Shirvanian, Carina & Myrna for making us all feel like family! read more

Fantastic experience. Doctor and staff were friendly, knowledgeable, efficient and professional. I love supporting independent, local businesses in my neighborhood. Highly recommend Oculus Optometry, Dr. Shirvanian and her amazing staff. read more

This place is legit, owned by the actual optometrist not a franchise. The employees are friendly and professional. They are careful with current covid situation. read more

Dr. Shirvanian and her staff are so personable and have you feeling right at home in an instant even at the end of their day. At the busiest time of the year they were able to squeeze me in the following day for an exam, etc. Dr. Shirvanian really cares and you can see it in her dedication to get your lenses right by getting to know you and what your priorities are as far as sight goes. This is my new optical care office moving forward. I will be sending my husband as well. Thank you Dr. and staff for such great service! read more

We were so happy to have found Dr. Karina's office. We read the reviews and gave her a try. It was my newly turned 13-year-old's first time visit with an ophthalmologist. Dr. Karina was sweet, patient, and good at what she does. Give her a try, I'm not a huge reviewer, but it's important to note when you find a good business. Office staff is great as well. Jessica who's at the front desk goes above and beyond to help. All around, great place! read more

Oculus Optometry - First pair of glasses! Yay! - Eyewear & Opticians Near Me - South Pasadena, California

Quick, easy, thorough, clean, great doctor and using the latest tech. Definitely found my new optometrist.

Very friendly staff. I went in for my eye exam and was in and out in less than 30 minutes. Everyone was friendly and not trying to upsell you something. God my glass prescription in about two weeks. read more

I met Dr. Shirvanian in 2011 at her Signal Hill, California office. At first glance, I knew, I would like her. And Dr. Shirvanian didn't let me down. I fell in Love with her Professionalism and Since of Humor. Not to mention she's also Very Gorgeous. But seriously Dr. Shirvanian loves what she does and it shows in the care she extends to her clients/patients. I've been wearing glasses since age of four. I would say, I'm difficult in how i think i should see the world. she listens caringly . Derrick Lewis in Long Beach, CA - Mar 13, 2016 read more

The associate manager, Carina Pambakian is by far the most helpful employee in this entire store. She is not only knowledgable about everything eyewear, she provides a very comfortable space for something as invasive as an eye exam. After the exam, Carina is very helpful in finding the right pair of glasses for you. She can predict which pair can flatter the features of my face even before I try them on. She is truly an incredible asset to this team and by far the most experienced manager this store has ever had. I now look forward for my next pair so long as Carina is working. read more

I was a little skeptical from all of the 5 star reviews... Dr. Shirvanian and her team is first class. I felt really comfortable coming in during Covid, all of the proper precautions were taken. The Dr. took the time to answer my questions about the prescription and the follow up was phenomenal. The reason for the 6 stars also has to be the team; Jessica was so up to date on making sure I was ok with the adjustments and following up. Customer service sets the tone and Oculus is one of the best. read more

What a great resource. A friendly and knowledgeable optometrist in Dr. Shirvanian and an amazing staff. They patiently helped my daughter with her contacts for an hour and a half yesterday as they were closing. What a truly bright light on a difficult day for everyone - 1/6/21. read more

If I could give this place 6 stars, I would. Was recommended to come to this place by my roommate...and I'm so happy I did. Dr Shirvanian was absolutely amazing. Forget the "Doctor" for a quick second, she is an awesome human being. Kind, compassionate, and willing to listen to all your concerns with a smile on her face. Now, as a doctor, she was very attentive, professional, kind, and personable. This was hands down the best experience I've ever had with an optometrist. She didn't expedite me in any way when she was testing my eyes, she was patient, and she offered me options so as not to "overprescribe" as she called it. I was in and out in less than 20 minutes. The store she has set up is very hip and trendy, serving all the latest frames. Friendly staff that greet you with a smile. I will definitely be recommending this place to all my friends and family. read more

Oculus Optometry - Very cool set up. - Eyewear & Opticians Near Me - South Pasadena, California

Great experience and care. The moment you walk into the office, the modern design with high ceilings gives you a premium feel! But more importantly, Dr. Diep made me feel very confident in her care. She was knowledgeable, patient, and efficient during my visit. It's always roll of a dice to find a new/good optometry office, but I'm glad I took a chance here! Highly recommend! read more

What a fabulous crew of females helping people! Today was my first optometry exam ever and the Doctor made me feel so comfortable and was thorough and kind. read more

I have been seeing Dr. Shirvanian for a few years now and a review is way overdue! First of all the clinic is beautiful with the glasses neatly displayed and an inviting atmosphere. Parking is fairly easy with plenty of street parking. Staff is very welcoming and friendly. Dr.Shirvanian is so warm and great at what she does! She does a thorough examination and always makes sure to ask how life/work is going. Something so simple yet it goes so far! I wish more doctors took the time to check-in on patients in this way. Scheduling appointments is also very easy on their website. Dr.Shirvanian made sure to wipe down equipment used and everyone wore masks to follow covid precautions. If you are looking for an optometrist definitely give this place a try! read more

My 9 year old son and I had such great experience at Oculus Optometry. It was our first time here and my sons first time seeing an Optometrist. Dr. Shirvanian explained every step to the both of us and made him feel very comfortable. Location was easy to find & free street parking was super convenient. I will most definitely continue coming to this office. read more