Complaint Regarding South Pointe Chrysler Dodge Jeep Ram Service Department I am extremely disappointed with the service we received from South Pointe Chrysler Dodge Jeep Ram. We initially brought our Jeep in because it was displaying a "Check 4-Wheel Drive System" warning light. Upon arrival, a technician came outside, connected a diagnostic scanner to the vehicle, and informed us that several fault codes were present. Based on this information, we scheduled a service appointment for the dealership to diagnose and repair the issue. After keeping our Jeep for approximately one week, we were told that the dealership was unable to duplicate the problem. We were informed that the fault codes had simply been cleared and that no repairs were performed. We were also told that a recall had been completed during the vehicle's stay. When we requested documentation of the work performed, we were advised that the service advisor was unable to print the repair order and would email it to us. That email was never received. Now, only two weeks later, our Jeep will not start at all. This morning, the check engine light, service light, and charging system warning light all appeared. When I contacted South Pointe to explain the situation and request assistance, I was told that we would be responsible for the towing expense. This response is unacceptable. The vehicle was drivable when we brought it in for service. The dealership identified fault codes, kept the vehicle for a week, performed no repairs, cleared the codes, and returned it to us. Now the vehicle is inoperable, yet we are expected to pay additional money for towing and further diagnostics. To make matters worse, customers can no longer contact the service department directly. Calls are routed through an overseas call center, making it difficult to speak with someone who is actually familiar with the vehicle or the service history. Based on our experience, I cannot recommend South Pointe Chrysler Dodge Jeep Ram. The lack of communication, failure to properly diagnose and repair the vehicle, failure to provide requested documentation, and unwillingness to assist when the vehicle became inoperable have resulted in significant frustration and inconvenience. I am requesting that dealership management review this matter immediately and contact me regarding a resolution. read more

Installed a tracking device without my consent on a truck I paid cash for. Do not belive a word this disingenuous bunch of phonies tell you about anything. Highly recommend you avoid this dealership. read more

Bought a brand‑new 2026 Ram 2500 from South Point, and with only 2,056 miles the front ParkSense already isn't working. When I called for service, they said I'd have to leave my truck for 24 hours just for a diagnosis, and only then decide if it's warranty‑covered before offering transportation. For a $60K new truck, that's incredibly disappointing and not the level of customer care I expected. read more

South Pointe CJD - Miles - Car Dealers Near Me - Tulsa, Oklahoma

I recently had a repair done on my 2022 Ram 1500 at South Pointe Ram and, unfortunately, I left less than impressed with how the financial side of the service was handled. I was charged $293 for a diagnostic fee, which was not rolled into the overall cost of the repair. This was on top of a $2,500 repair bill. At every other dealership I've been to, the diagnostic charge has always been applied toward the repair once the work was authorized--so this practice felt unfair and unnecessary. The staff themselves were kind, courteous, and understanding, which I do appreciate. However, it seems that upper management is more focused on profit than long-term customer satisfaction. While I paid both the diagnostic fee and the repair bill without dispute, this experience left a lasting impression. Because of this, I won't be returning to South Pointe Ram for future service, nor will I be recommending them to others. read more

Dishonest. They had to take a car back they sold us because it had problems so we had to buy another that we originally wanted but was "sold" read more

After experiencing a nightmare at a Jeep dealership in Midwest City, OK, we ultimately did business with the good people at South Pointe Chrysler Jeep Dodge. Our salesman, Jose Avila was the best and took great care of us. South Pointe CJD provided a competitive price and a fast, no nonsense approach to automobile sales. We were extremely happy with every facet of our purchase and would highly recommend South Pointe CJD to anyone in the market for a new vehicle! read more

South Pointe CJD - 2024 Jeep Grand Cherokee Overland - Car Dealers Near Me - Tulsa, Oklahoma

They asked me what were the problems and I sent them a direct email. They didn't even have enough respect to answer me

vehicle with them four years ago and unfortunately the fuel pumped failed. My husband scheduled an appointment for Thursday at 830am. I had it towed at my expense(even though under warranty) the day before so it would be there for them to look at. They never looked at it Thursday, they didn't look at it until Friday afternoon with no communication! My husband had to call numerous times to try and get updates. Finally Friday afternoon someone told us what was wrong and asked if they could keep until Monday. We were okay with that, but here comes Monday and they still hasn't touched it. If course we're upset at this point because I'm without a vehicle and my husband expressed it better be ready by Tuesday noon. Well it was ready by noon and since it's my vehicle i went to pick it up. The advisor my husband had been dealing with Tommy was the person I was directed to speak with to get my vehicle. He barely spoke to me, never explained anything to me and immediately pulled out a stack of papers and said sign here. I questioned what I was signing and he spoke(finally words came out his mouth), again he said sign here, I had to ask what's this for and one more time he says sign here and one last time I had to ask for what reason am I signing! Tommy is very unprofessional, not personable what do ever and very rude! Now that I know the work being done was extended warranty work I will not ever take my vehicle back to them, I can go anywhere that is certified to do warranty work. You lost a customer and I will never tell anyone where I purchased my car or recommend purchasing a vehicle from South Pointe Chrysler Jeep Ram because of the way I was treated and because their service department sucks. The mechanic did a good job by the way, it's their service advisor Tommy that treats customers poorly for this review! read more

So pleased with the experience! Kai was responsive, helpful, and kind during the sales process. Will recommend to my friends!! Process was quick and left me smiling...just as it should be when buying a car. read more

Buying a used car or truck is stressful enough but when the sales man and manager lie about service they were supposed to do they told me they installed two new cv axels but when I had it put on a lift neither one was replaced and 1 is bad will half to be replaced soon I would not buy another car or truck from them read more

The service department has always been friendly and efficient. Wait times for a routine oil change are less than an hour and I have never had problems with appointment times. read more

Our vehicle has been at the service department for several weeks and have made zero progress on this issue. Stellantis blames dealer, dealer blames Stellantis, meanwhile, we are stuck with a lemon that has a parking brake issue which doesn't create an "error code", therefore, doesn't exist except in our own minds apparently. Interestingly, Jeep was under investigation for a parking break issue in 2022 for EPB brakes that activated while driving after they received 80 complaints. Meanwhile, I've been following the news of Stellantis which has become an utter train wreck. Auto union wants CEO to step down due to plant closures. The company is the only auto company who has yet to recover from COVID lockdowns and continues to lose money. The CEO admitted they have at least two factories turning out problematic products. The great grandson of Chrysler wrote and open letter blaming Stellantis for basically ruining an American brand. Dealers are stuck with bloated inventory they can't sell and Stellantis won't by back, which launched a law suit in NC. Buyer beware! Dodge/Jeep/Chrysler are not in good shape right now. Had I known this I would have avoided these brands altogether. read more

Well I had a radiator flush and fill and they quoted one price then after the service the price went up. So the guy says I'll get a free car detail or oil change if I leave a good review. So I went in today due to my exhaust manifold being broke at 37k miles very disappointing probably done with Ram altogether since this is an ongoing problem with their trucks and they won't fix it! and to get a factory recall on some module fixed. I mentioned getting my truck detailed. Well not only did they want almost $900 to replace an exhaust manifold but I did not get my detail either. Good bye south point I won't be back. read more

Edit: Response to reply - Don't bother. We will never come back to your dealership. The lack of communication, knowledge, and common sense from their service department is truly astonishing. Do NOT waste your time bringing your vehicle here. I was skeptical based on some of the other 1-star reviews I read, but after dealing with them firsthand I can attest to how unorganized and unprofessional the people that work are. I can't wait to get the automated reply to this review from their GM apologizing for the bad experience and asking to email him directly. That will fix nothing and will not convince me to bring a vehicle back to this dealership EVER. Do a better job of managing your employees and figuring out the real issues of your business. read more

Frank Bernabe has always provide the best professional service and treats us like a valuable customer. He is a good listener and explains what the issues are and gives his best recommendation to solve it. We trust his knowledge and experience. He is always available in case of emergency when we are travel to get his help in dealing with any problems. read more

Rough start with communication, but we were able to get things taken care of. They reached out after I posted something else and tried to make it right. Car was done in a decent amount of time. read more

After having our family car, a Dodge Durango there for two months (July and August) and paying $5,500 for repairs in September, I now have my car sitting in my driveway I cannot drive because it still needs repair!! We picked it up and had it a day and heard knocking coming from the engine upon getting out and running errands so we stopped by and waited for it to have yet another diagnosis, now it needs another $6,000 worth of repair because they could not diagnose it correctly the first go around, basically a new engine which would have cost nearly the same as the heads we paid for?! It's absolutely unacceptable. We have three children to get to school, appointments, therapy and work. Which I have not been able to do in months, our youngest daughter who is a wheelchair user has not been able to go and take her wheels anywhere since my broken SUV is the only car that fits her wheelchair in it. You've taken an entire families way of life with your missed diagnosis. Thousands of dollars is not pocket change in today's economy and for most families. My husband worked tirelessly for two months, making overtime to pay for those repairs that was said would repair my vehicle and it did not! The owner needs to call or answer our email and resolve this situation as we feel like we have been wronged. If it needed a new engine we should have been quoted a new engine in the FIRST place, not after we get the heads repaired and paid for! We used to have trust in your business but to say least we are very disappointed and angry at the outcome of things. We feel the tech is at 100% at fault. Our engine blocks did not go out upon picking up our vehicle after repairs and driving it home a few miles down the road. That issue should have been addressed and put on the quote in July! We paid for what you said would fix our car and still don't have a car that runs without problems! read more

I had a 7:30 AM appointment for a full synthetic oil change. it took over 4 hours for an oil change that should take less than an hour when an appointment is scheduled. Upon receiving my paperwork I realized I received a standard oil change and not the services I requested. I was bothered by this but didn't say anything as I was charged the lesser price and after 4 hours I didn't have time to wait around for the services I requested. After leaving I received a call that the tech didnt not put my wheel lock back in my truck so I had to drive back to the dealership to pick it up. At this time I brought my concerns to my advisor Chris and he completely blew them off and just told me to have a good day. With service like that I will not be going back or buying another vehicle from this dealership. I can't recommend them to anyone else either. read more

AVOID THIS DEALERSHIP LIKE THE PLAGUE!!!Worst experience at a dealership I have ever had. Service department is a giant mess that they mask with one kind voice. Shadee sales manager is nice but has yet to replace or fix any of the existing issues I have on my truck from date of purchase. I've owned the truck 6 weeks and have maybe driven it two. They have zero interest in making this purchase right or fixing my truck to the standard they sold me at. read more

Worst service department. If you can find anywhere else to get service highly recommend it. Took jeep for a minor fix, and it came out with more problems with the brakes locking up when the issue wasn't even the breaks to begin with. I don't recommend this place at all! read more

So I have had enough. I am at my wits end with South Point Dodge in Tulsa. Purchased a car February 5. This after we were told car had a clean title and was ready to go. We paid cash so no lender was involved. We were sent home with a 60-day temporary tag. First month goes by no big deal. Second month nearing an end and I start calling the dealership trying to figure out where my title was. After numerous phone calls and messages left I finally had to drive down to the dealership so I could talk to somebody. Finally someone came out and said It was taking longer than expected to get the lien release from the previous owner. They gave me a new 60-day temp tag and said they would call me. Month three goes by with no phone call. Then we were almost at the end of month four. Once again Mike and I both went down to the dealership to figure out what the heck was going on. We were told that they were still having a hard time getting the lien release from the previous owners lender. The GM assured us that he would have it taken care of but he was originally told it wasn't that important to us and there was no rush......uh NEVER said anything like that at all. But apparently they assumed because I was trying to be understanding that that meant it wasn't a priority. Wrong....so wrong. We had to leave with yet another temp tag. We finally got a call back from the GM a week later saying the lender was sending the lien release and he would have the title to me shortly. No return call. We let another week go by and start calling again. This time we were told there was a computer hack and they were unable to do anything but they were working on it and would get back to us. Few more days go by no return call. We call back again they've fixed the hack but they told us that the lien release had been sent several months prior but they didn't get it. The strangest part is we kept getting told that the previous creditor had not sent lien release yet. So it could have been sent months ago or maybe not. But they had had the previous lender reissue the lien release and I should have my title in another week. Another week and a half go by no return call so we're chasing them down again. This time we were told that they had to apply for a duplicate title. So who the heck knows what the actual story is. All I know is it's been 155 days and South Point Dodge has yet to get me a title that they said they had ready to go when I paid cash for a car. read more

I am very disappointed with this service department. I started using them when Carmax refused to change bad parts that were under warranty. I have a check engine light for a misfire and brought it in. It took two weeks and nearly $200 for them to contact me to tell me they need to change a sensor before continuing troubleshooting the problem. I replaced this sensor and brought it back. It cost me over $200 again for them to diagnose all of the sensors on the engine totaling $6,000. Although that might not fix it and it would possibly require a engine disassembly. For a misfire? According to this my vehicle is practically mechanically totaled. What a bad joke or foul play! read more

My complaint is I went to south pointe Tulsa first off I called ahead of time to see if safety recall parts were available and I was told they were so I take my vehicle to leave there because the advisor I got which his name is RALPH said it wouldn't take no more then 2 hours so I leave my car only to have to contact them to ask about my vehicle and then six days later tell me they don't have the parts this is not ok something needs to be done. This is the address 9240 S Memorial Dr, Tulsa, OK 74133 . I just picked up my car yesterday from having it there since last Thursday. And I checked if any recalls had been don on my car and not a one has even though I was told differently read more

Updated: I haven't been working out for six days due to my car's shock and struts that I spend $1,500 fixing some parts. The guy from work felt terrible that we found out that my extended warranty did not cover my car. Today I will pick up my car from Nissan Dealership Service when they replace some parts. I explained it to him and he read my paperwork. We thought it would possible covering for my car until not. I realized that that white man lied to me about warranty and that I wasted my money for it. I heard some says some rare companies cover it like everything, not this company. First, it was a long story; I was traumatizing about South CDJR Pointe's experience, covering lie in everything I found out about the car's warranty. I acknowledge that the white person is engaging in sexism or audit behavior, and not knowing the Deaf community had disadvantaged me; I am deaf and stupid because of that. That reminds me that one of the service advisors at South CDJR Pointe Sevice also jinxed my previous vehicle, and I guess that was what her job is paid, and then she baited me for her credit bonus money. I stopped to take it there in a few months, then went Firestone instead. They told me to recommend trade old for new due to that old car's issues. My car started to have a couple issues since eight months back that I traded it from South CDJR Pointe. I made my vow to never buy or trade this place again, felt like curse. My friends and family said do not go there in place and find a integrity employee and offers some good reasons. I would not recommend visiting this dealership for two negative reasons: unfriendly deaf and lack of integrities that I talked about. One thing, I suggest you to with your family or friend who can hear or read their agreement paperwork. Be careful that extended warranty may rip you off. * I know she was an integrity employee as above respect I had, but I sometimes did not forgive her for my big boss car I spent 8k to fix. I told my family and friends truths about everything I went through this way, like three years. read more

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*Update: I finally received a call back from the service manager Dave Brock who called me furious I would put something on a review like this. We had a very heated telephone call which was incredibly unprofessional on his part to talk to a customer with this tone. So the final discussion is that I wasn't a regular customer although I had told them I was moving and would be, so if you are from out of town expect to be treated like trash or most likely ignored. Second he agreed to fix my truck with the condition I take my post down. I told him I would do this after the truck was fixed but he got upset and started harassing me by text message over the weekend to take it down. I have never in my adult life ever been treated like this and warn anyone to go to this dealership as after asking around this is a very normal thing for them. As I mentioned absolutely horrid and whoever is the general manager should fire the entire service team. I will be lodging a complaint now directly with Dodge about this for what that's worth. Please see the screen shots of how I was ignored day after day from Frank and the harassment texts from the service manager as proof of what I am claiming. The service department is horrible. I have been trying to get my truck fixed for 2 weeks and they refuse to return my calls. I have physically had to go in there 3 times leaving with a promise it will be dealt with and a call back but nothing. They won't answer my calls either. Moving to Tulsa from Houston and this dealership is losing a customer. Horrid service. read more

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I am making this review for the service department. I made an appointment to have some recalls taken care of that they recommended. Recalls that they issues. Told the service department this is why I was coming In. They made a appointment with me. I came in. The service department told me they do not have a diesel tech working weekends. And had no idea why I was even coming in. All they could do was change my oil. Had no solution to this problem. Told me they use a call center that schedules for 236 dealerships nationwide and they do not know who is staffed and cannot make accurate appointments. So I left. I called to talk to a scheduling manager or general manager and was told they did not know if they were in and have not seen him. I explained my issue and was told "I don't know what to do. I've worked here 9 years and it's always been like this. Sorry I can't help you" I would take your vehicle somewhere else. Do not waste your time here. They do not care about the customer. It was made obvious to me today. read more

Dropped off my truck at the service for the first time for a couple recall notices. Dropped off around 12:30 and was not greeted in the service lane so I had to go into the office. After getting ignored by a couple people for a few minutes someone finally asked me what I needed. While I was leaving, I noticed they were closing early at 5:00 pm. At 4:15 I hadn't heard from them so I texted asking if it would be ready before 5 so I could get it picked up before they closed. No response. I then called at 4:40 and asked the same question. They informed me they were open until 7:00 pm but would transfer me to my service advisor for an update. The phone rang and rang with no answer and no voicemail. I tried at 6:10 and was told the same thing, that they close at 7:00 pm. Was transferred over to nothing but more ringing. Decided to drive down there and at 6:40 I pulled in front of the service center to nothing but a black building because they closed at 5. I had to go to the sales manager to get a status update only to find out my truck was ready a few minutes after 2:30 with absolutely no notification. Absolutely horrible service. read more

I highly recommend this dealership! Everyone was very nice, and answered all my question I had about my vehicle! Shout out to the general manager, Jay Moore for being so awesome! read more

EXCELLENT SERVICE!!! I was driving from Chicago to California and my check engine light came on my Ram Rebel 2020. I gave this dealership a call and a woman was able to assist me, pretty much told me to come right in. Upon arrival, before I even had the chance to get to the door, they greeted me and took my truck right in and was recognized by the same lady that assisted me. Within less than 20 minutes, they were able to find & fix the problem. I was extremely happy with their professional service and the woman who attended me! I would highly recommend this place to anyone who needs service done to their car! read more

If I could give 0 stars I would. These guys and gals are terrible with customer service. I have called for over a year for them to repair a decal on my vehicle and all they can say is "The remedy isn't available yet" One of my family members owns the same type of vehicle and he had it performed down in Texas so I know it's ready to be fixed. Again 0 / 5; if I had to rate them based on past experiences it would still be a 1 / 5. read more

Contacted dealership about a vehicle listed on their website with a discount and sale price. They wanted me to put a non refundable $1000 deposit to hold the vehicle. When I tried to confirm it was at listed price on website they seemed to keep ducking the question. And when I got their actual offer it was at original msrp not sale price listed. A total waste of my time read more

South Pointe CJD - Offer on website vs their actual offer - Car Dealers Near Me - Tulsa, Oklahoma

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ANDREW is the best salesman! he is so knowledgable & makes purchasing a car a good time. so thankful for him!!!

Great dealership with lots of choices! Byrum was very helpful and made the entire experience easy and fun. He showed me lots of different vehicles, let me test drive them on my own and was pushy at all. I will be returning in March for a truck and I'm going to be sure I have Byrum help me! Best Car Buying Experience Ever! read more

Love our car still. But make sure you check everything before you leave. And watch who you get at the auto center. We finally found someone we like and we make sure to take our car to him every time. read more

Brought my 2020 Ram (35k miles and running perfectly) in for routine, scheduled maintenance and South Pointe CJDR managed to put it out of commission for about a month. They failed to secure the fill plug to the rear differential, all the fluid drained, and i had metal grinding against metal. They charged me $500+ for their trouble. To their credit, they set me up with a rental car and they did fix the issue. Hence, the 1-star rating rather than 0. However, they billed Ram $1800+ for the damage that they caused. Seems unethical. This was not due to defective parts. This was due to their own oversight and/or ineptitude - a company shouldn't profit from either in my opinion. The customer service leaves something to be desired. After 3 weeks of hearing nothing i called them to see if they had diagnosed or begun the repair. They didn't me call back, but responded with all caps texts messages. In person they're too busy to look up from their computer screens and make eye contact. No summary of the work done was given, other than "your truck is ready," and the service advisor became impatient when i wanted to read the work order before i signed it. I won't be back and suggest taking your vehicle elsewhere. read more

Absolute worst auto service I've ever experienced at a dealership, And I've been driving 40+ years. Signed up for routine service online through their website. After dropping my truck off, I get a call saying it would be DOUBLE the agreed price. I had to argue with the service department and eventually the manager about false advertising before they agreed to the original price. They also found drive shaft damage, told me it would take two days to fix. Then the girl went on vacation, and I never heard anything from ANYONE about it. Called MANY times, nobody answering phones AT ALL, finally get through, and they said it would be three weeks. They finally call and say it's done, I go to pick it up, and they WON'T GIVE IT TO ME, because they can't find the check they were handed by the insurance agent three weeks ago. Horrible, clueless, incompetent, DON'T GO THERE. read more

After approving the repairs for my car and receiving a call that my car was ready, I get there only to find out that only part of the repairs were completed because my service advisor did not fill out their computer system correctly. It took a few phone calls to even get a call back about what was happening with my car. Hadn't used this service center for years because of the awful customer service and regret giving them another chance. read more

Well, campers, here's a story for you. We took our Jeep Wrangler in to get the radio fixed and were told a sob story about why they might need to keep our jeep for up to 10 days. We called after 9 days and were told they had not even looked at the Jeep yet. So sorry, yada, yada, but they'd get right on it. I gave them my Mopar Million Mile warrenty info. Next day I talk to them. So sorry, we're going to get right on that but, oh, BTW, we lost the key. Also, could you give us the warrenty info again? Next day I talk to them. Yep, we're going to get on that but, hey, we can create you a new key. We ask about changing out the codes. Oh, gee, nooo, can't really do that. BTW, can we get that warrenty info again! Next day they call and tell me the warrenty doesn't cover the radio. I call Mopar and, surprise, they DO cover the radio and, even better, they can tell from their logs that no dealer inquiry has been made about the vechile AT ALL. These guys have lied to me non-stop. Do NOT use these idiots. read more

The service department has great customer service. Ben the service manager was extremely helpful with getting my car repaired. All of the advisors are extremely helpful as well. They contacted me in a very timely manner and gave me updates on my car. Great experience every time I go here. read more

We found a great SUV they had online and called ahead to inform them that we wanted in and out as easily as possible. Rik had the vehicle pulled up and ready for us before we were even there! We were in and out with our new vehicle quickly and smoothly. There was a crack in the front windshield that was on the repair list, so I scheduled a time to bring it in. Within 2 hours I had a call to come pick it back up! Really appreciate Rik and the team at South Pointe for the smooth transition. read more

South Pointe CJD - Love my new Infiniti from South Pointe! - Car Dealers Near Me - Tulsa, Oklahoma