Everyone has been very helpful, efficient, knowledgeable and personable from the first visit. I…read morebrought our 94 year old Veteran neighbor in and he was fitted for hearing aids and treated wonderfully. Today I had a concern with part of my hearing aid left in my ear. Even though I'm not their patient, they fit me in and removed the piece of my hearing aid stuck in my ear. They weren't going to charge me until I insisted. ENT Associates, where I purchased the hearing aid wouldn't fit me in or see me today! We are taking all our present and future ear care to Northwest Hearing and Tinnitus! They are the best!

I've been accompanying my 92-year-old father to his appointments at NW Hearing + Tinnitus for the…read morepast 3 years or so. Office staff has been first class. Friendly, efficient, and professional. We've had the opportunity to work with both Dr. Moran and Dr. Speltz. They both mirror the excellence of their front office staff. They are very patient with my father and go out of their way to make sure he understands what's going on and explain everything clearly and speak at just the right volume when he has his hearing aids in or out. I highly recommend them.

they refer you out to another office before they even see you, without reason!! When I called they…read morejust kept passing the buck. I explained I was having trouble breathing from a fall to the face and they just did seem to care!!

I unfortunately had a very disappointing experience with this facility…read more I initially sought care for persistent ear-related symptoms, including pressure, discomfort, and other ongoing issues. During my visits, I felt there was more focus on discussing hearing aids than on identifying and addressing the underlying cause of my symptoms. Additionally, I was informed that I would be referred to a balance specialist, but that referral never appeared to be completed. Fast forward approximately six months, and my symptoms have continued to worsen. The pressure in my ears has become increasingly painful and is significantly impacting my quality of life. My primary care physician recently encouraged me to schedule a follow-up appointment as soon as possible, as these ongoing medical issues could be contributing to other health concerns. When I contacted ENT Associates to explain the severity of my symptoms and request an appointment, my call was disconnected twice. While I understand technical issues can happen, the overall experience was frustrating. After finally reaching someone, I was informed that the earliest available appointment was nearly two months away despite the worsening nature of my condition. I recognize that specialist offices often have busy schedules, but I was disappointed by the lack of follow-through regarding the referral, the difficulty obtaining timely care, and what felt like limited attention to identifying the root cause of my symptoms. I hope this feedback helps improve communication, care coordination, and patient access moving forward.

My 88 year old mother had been getting her hearing aids at Costco. I went with her to the Lacey…read moreCostco while her last pair were still under warranty. It had been almost two years since her last exam but when I asked if they should check her again, the lady told us "ears don't get worse over two years. Mom still had problems with here hearing aids after dealing with Costco and she wanted to go somewhere else. I found Miracle Ear-Lacey had the best Yelp reviews and took mom there. I was impressed. But mom couldn't stop talking about how impressed she was with Gene Bowling. About how he explained everything in detail, how he spoke directly to her, how he annunciated every word so she could understand him, and how he made her hearing lose important and something he could help with. Gene suggested the cross-over because mom's left ear wasn't actually hearing anything and that her brain couldn't actually decipher what the left ear did hear. The cross-over is a mic on the left that transfers sound to the right ear. Her brain can decipher what is heard on the right side. Today, mom got her new hearing aids fitted and adjusted. Gene, again, treated my mom very well, explained everything, and he ensured mom could use the hearing aids well before we left. This place is really great! Gene is awesome! The cross-over hearing aids let my mom hear and understand! I can talk to her again! I can explain things to her and she is not confused! Take you loved ones to Miracle Ear in Lacey, you will forever be happy you did!

I would like to express my sincere thanks and appreciation for an excellent customer service and…read moreproduct experience at Miracle Ear in Lacey. First and foremost, a special thank you to Doreen Keator for her professional guidance throughout the process of addressing my need for hearing aids. Every step is clearly explained by Doreen with clear and concise language. Worth noting that Doreen is very patient. This is certainly an asset in dealing with the numerous senior clients that she works with. The actual product has exceeded my expectations. Technology has enabled me to easily control all aspects of the hearing experience. The entire staff at Miracle Ear has been A+.

On April 14, 2026, my son (14 years) had an appointment with Dr. Luke Pickar for a routine hearing…read moreexam. With my insurance, Regence, this should have been a covered in full as one routine hearing exam is covered per year. We went to the exam and the doctor asked why we were there and I stated to get a routine hearing exam to get a baseline for my kid because he wears headphones quite a bit. The exam was completed in less than 15-20 minutes and the doctor stated everything looked fine and there were not any issues. The problem arose when I received the bill. The routing hearing exam was not covered in full. None of my charges were covered in full as it actually was not charged as a routine hearing exam. I had four charges totaling $211.72. This is my cost after insurance pays their portion. The first charge was for an office visit for $200 (allowed amount $150.68). The code was 99203 which is new patient office visit 30-44 minutes. I disagree that there should be an office visit charge for a routine hearing exam but in this situation the code should be 99202 which is a new patient office visit from 15-29 minutes. After speaking to Regence, the billing would be ($98.01 allowable) for a visit lasting between 15-29 minutes. My appointment was at 7:30 am (the time they open so I could not have arrived and started appointment early) and after checking my Blink camera to verify what time my son and I arrived home, I verified that we arrived home at 8:04 am. We live 4.7 miles away and it takes 10 minutes without any traffic. At that time of morning there is traffic. The next two codes are 92557 (comprehensive audiometry threshold evaluation combined with speech recognition testing) charged at $120 (allowable $38.29) and 92567 (tympanometry, a diagnostic test that evaluates middle ear function by measuring eardrum movement in response to varying air pressure) charged at $60.00 (allowable $16.91). The final code is 92628 (covers the evaluation of a patient's candidacy for hearing aids, including assessment, counseling, and review of test results). This was charged at $500.00 (allowable $250.00). The review of the test results, which should probably be pretty standard, consisted of the doctor saying that everything was normal. When I first saw the bill, I assumed that there must be an issue that could be easily resolved so I called the billing department at Complete Hearing and Balance and spoke with Winter. She went over the charges and explained that the office visit charge is standard and that is how the doctors get paid for their time. I questioned the fact that a routing hearing exam was covered by my insurance and an office visit charge should have been disclosed but she reiterated that it was standard practice. She stated that you could get a hearing exam at Costco for free. I thought to myself that I didn't see that Costco took my insurance. The charge for code 92628 she said would be taken off and must have been added by mistake because many customers need hearing aids. I ended the call feeling that I need to ask medical providers billing codes and bill estimates prior to any appointment because my assumption that the covered services would be covered was incorrect. This morning, after sleeping on this a couple more days, I decided to call Regence to ask them if there are any providers that do routine hearing exams that are fully covered without an office visit charge. I had checked the list of providers on the regence website, and I only noticed similar audiology providers similar to Complete Hearing and Balance. The agent was not able to tell me if there were any providers that do not charge for an office visit in addition to a hearing exam. During this conversation, I got the billing codes and thought I might have a billing code for a routine hearing exam. I was encouraged by the agent to call Complete Hearing and Balance and ask for explanation or an audit of my bill. I spoke again with Winter. I gave her a code Z01.10 thinking that applied as a routine hearing exam. She said that it did not and explained that they do not do routine hearing exams and that they only do comprehensive hearing exams. I questioned why when they are an approved provider for my insurance that covers a routine hearing exam yearly and I believe what she stated was that insurance doesn't dictate the exam that they provide. She also told me that she contacted the provider and they will not be removing the $500.00 charge as this exam required the doctor's expertise as I stated I wanted to get a baseline because my son wears headphones quite often. To be clear, my son has never had any medical issues of any kind, did not complain of headaches, ear pain or anything. The test proved to be normal without any issues. We never spoke of ear care, the prospect of hearing aids or any pending issues. Be careful with this place. Make sure you get your billing squared away prior to your appointment. I wouldn't trust them again.

I purchased hearing aids and had a good experience up until now. I recently paid $200 for molded…read moreear pieces and they performed horribly, cutting in and out at random times and causing ear discomfort. When I first had them fitted and adjusted the audiologist told me to come in if I had any problems with them. After experiencing these problems I made an appointment and when I arrived I was told I would have to pay $75 to see the audiologist. This is unacceptable- if the device is not working the company should stand by their product and do all they can to correct the issue. I will not be doing business with this company any longer and will not recommend them to anyone.

Someone from my hearing came to the retirement home where I live and offered free cleaning and she…read moreseemed to be thorough. But since then I cannot hear as well and my hearing aids never beep when they should. I have a Roger and now when I use it it does work but it no longer beeps when I turn it off. I am trying to get an appointment with my regular audiologist in hope she can fix it.

I visited the My Hearing Center on 6th in Olympia in December. Before I ordered the hearing aids…read morethe woman there who is a RN looked in my ears and I specifically told her that I had to have the type of hearing aids that used a tube, not the kind with the device fitting in the ear canal. She ordered the wrong type so had to order the type that fits behind the ear with only a tube going into the ear canal. Well, after 4 weeks the right type of aids have apparently arrived but she doesn't have the fitting that connects the tube to the hearing aid so that now has to be ordered. I hope to have something that actually will fit into my ears next week (5 weeks after I signed to buy the aids). I now have to start making payments on the hearing aids although I do not have them. If you get your hearing aids here, make sure that they understand your specific needs when they order something so that you don't end up paying for something that you may never get. The whole mess is a matter of someone thinking they know what is best when they don't understand the problem.

On April 14, 2026, my son (14 years) had an appointment with Dr. Luke Pickar for a routine hearing…read moreexam. With my insurance, Regence, this should have been a covered in full as one routine hearing exam is covered per year. We went to the exam and the doctor asked why we were there and I stated to get a routine hearing exam to get a baseline for my kid because he wears headphones quite a bit. The exam was completed in less than 15-20 minutes and the doctor stated everything looked fine and there were not any issues. The problem arose when I received the bill. The routine hearing exam was not covered in full. None of my charges were covered in full as it actually was not charged as a routine hearing exam. I had four charges totaling $211.72. This is my cost after insurance pays their portion. The first charge was for an office visit for $200 (allowed amount $150.68). The code was 99203 which is new patient office visit 30-44 minutes. I disagree that there should be an office visit charge for a routine hearing exam but in this situation the code should be 99202 which is a new patient office visit from 15-29 minutes. After speaking to Regence, the billing would be ($98.01 allowable) for a visit lasting between 15-29 minutes. My appointment was at 7:30 am (the time they open so I could not have arrived and started appointment early) and after checking my Blink camera to verify what time my son and I arrived home, I verified that we arrived home at 8:04 am. We live 4.7 miles away and it takes 10 minutes. We couldn't have been there more than 24 minutes including check-in. The next two codes are 92557 (comprehensive audiometry threshold evaluation combined with speech recognition testing) charged at $120 (allowable $38.29) and 92567 (tympanometry, a diagnostic test that evaluates middle ear function by measuring eardrum movement in response to varying air pressure) charged at $60.00 (allowable $16.91). The final code is 92628 (covers the evaluation of a patient's candidacy for hearing aids, including assessment, counseling, and review of test results). This was charged at $500.00 (allowable $250.00). The review of the test results, which should probably be pretty standard, consisted of the doctor saying that everything was normal. When I first saw the bill, I assumed that there must be an issue that could be easily resolved so I called the billing department at Complete Hearing and Balance and spoke with Winter. She went over the charges and explained that the office visit charge is standard and that is how the doctors get paid for their time. I questioned the fact that a routing hearing exam was covered by my insurance and an office visit charge should have been disclosed but she reiterated that it was standard practice. She stated that you could get a hearing exam at Costco for free. I thought to myself that I didn't see that Costco took my insurance. The charge for code 92628 she said would be taken off and must have been added by mistake because many customers need hearing aids. I ended the call feeling that I need to ask medical providers billing codes and bill estimates prior to any appointment because my assumption that the covered services would be covered was incorrect. This morning, after sleeping on this a couple more days, I decided to call Regence to ask them if there are any providers that do routine hearing exams that are fully covered without an office visit charge. I had checked the list of providers on the regence website, and I only noticed similar audiology providers similar to Complete Hearing and Balance. The agent was not able to tell me if there were any providers that do not charge for an office visit in addition to a hearing exam. During this conversation, I got the billing codes and thought I might have a billing code for a routine hearing exam. I was encouraged by the agent to call Complete Hearing and Balance and ask for explanation or an audit of my bill. I spoke again with Winter. I gave her a code Z01.10 thinking that applied as a routine hearing exam. She said that it did not and explained that they do not do routine hearing exams and that they only do comprehensive hearing exams. I questioned why when they are an approved provider for my insurance that covers a routine hearing exam yearly and I believe what she stated was that insurance doesn't dictate the exam that they provide. She also told me that she contacted the provider and they will not be removing the $500.00 charge as this exam required the doctor's expertise as I stated I wanted to get a baseline because my son wears headphones quite often. To be clear, my son has never had any medical issues of any kind, did not complain of headaches, ear pain or anything. The test proved to be normal without any issues. We never spoke of ear care, the prospect of hearing aids or any pending issues. Be careful with this place. Make sure you get your billing squared away prior to your appointment. I wouldn't trust them again.

The person at the desk was not helpful and did not understand what is or is not covered by…read moreMedicare. They wanted to charge me $150 for something that should be free of charge under Medicare. They also insisted on a doctor's referral when that should not be required. They also did not accept my supplemental insurance so everything would be out of pocket for me. They seemed more interested in making money than in serving patients.

Cancelled my appointment after weeks of waiting for new hearing aids. Why schedule an appointment…read morewhen they are not in yet? Very difficult to reach anyone on the phone if you press 2 for existing patients but better if you press 1 for new patient.

From the owner: AudioNova Lacey is part of a nationwide chain of convenient neighborhood hearing care centers. We…read moreare open and accepting appointments for current and new patients. We offer hearing exams, hearing loss and tinnitus consultation and the latest in hearing aid technology. Contact us today to schedule an appointment.