This place is amazing. The front staff is pretty knowledgeable and are great at asking questions to…read moreunderstand how to help you better. The shop guy knows his stuff regarding the equipment such as trimmers and chainsaws. He's also an ECHO certified technician and can fix most anything.

The difference between Ulbrich's and Hondo Lumber company is like comparing Macy's to Dollar…read moreGeneral. The friendly staff of this Mom and Pop store are quick to assist you. If they can't, they find someone who is more familiar with that department. We have had paint custom mixed there, I was able to buy nails, screws and assorted plumbing washers without being forced to buy the entire keg. The gift department is Huge! I really enjoy shopping here. The only reason I did not give five stars is the hours they are open. Most homeowners do repairs weeknights or weekends. The store closes too early weeknights, closes very early on Saturday and is closed on Sunday.

Bought a new lawnmower that was supposed to cost 280 bucks and he rang it up to 333 bucks. I asked…read morethe cashier if that was all tax and he said yeah. Was in a hurry to get the grass cut so I figured I'd look at the receipt later and saw the surcharge for 10%? I didn't get a chance to call them until the next day and they had a lame excuse after lame excuse the receipt didn't even show that it was a lawn mower that was purchased there was no UPC code on the item that was purchased no item number just $280 bucks was typed in very poor service on the phone very poor salesman tactic to just tack on 10 % when you buy stuff at their store and he told me there were surcharge signs all over the store and I didn't see them if they were even really there

Perfect example of an ineffective work force. No one cares. Brought in a recently purchased Stihl…read morechainsaw that stopped working. I asked that it was under warranty. The manager and lower person acted like I asked them about the origins of the universe. They said we don't know. We don't work on them. I said well if I buy a chainsaw here and it stops working and under warranty where am I supposed to take it? "Oh, I don't know" then she and the lower person just walked away. Ace - "the helpful place" joke. Don't buy an expensive chainsaw here expecting any kind of customer service

This place is pretty cool. It's walking distance from where we live and we don't drop by often…read moreenough. I needed a timer, so off we go. An hour later (you get caught up in all the eclectic items they offer). During the hour I checked out cat toys, dog toys, cards (fabulous collection of off beat greeting cards), cat litter, yo yos, dominoes, keys (they cut keys), gardening tools, pocket knives and many other items. You can find a nice weird gift for someone here. And yes, I bought a timer for $6.99. Go there and be reminded of back-in-the-day Scrivener's.

We do not like to drive 41 miles round trip for brusque service. In order to make sure they could…read moremake a car key BEFORE wasting time and gas driving down from Fair Oaks Ranch, my husband called them twice. The first time he called, my husband spoke to a guy who said they needed to see the key first to see if they could do it. Fair enough, but they could have looked the key up first on Google or something. My husband forgot to ask how much it would cost IF they could do it, so he called back. A woman took his call and was short with him, as if she didn't want to be bothered. She snapped, "Oh no - we can't do that!" My husband told her he just talked to a man who told him to bring it down. So then she said "Oh, okay. $2 or $3." When he arrived and handed them the key, she took one look at it and "No we can't do that!" She was very abrupt. We would have shopped a bit for other things, we got the clear impression that our business wasn't wanted. For anything. They were not busy at all. I can understand that they couldn't make the key, but a little more kindness and perhaps some initiative to find out exactly what kind of key we needed would have gone a long way. Since they make keys, and are no doubt familiar with modern fob type car keys, a little engagement of the gray matter would have saved everyone a big hassle.

I became a regular at this store in April 2020, just after the pandemic hit. It's been a comfort to…read moresee that they take it seriously, with masks and plexiglas partitions, signs, and a generous supply of hand sanitizer available just as you walk in the door. These folks have always treated me well, and in fact they've gone over and above that, and done an admirable extra effort to make sure I got whatever I needed at the time. I just came from a quick grocery run there, and came away thinking that folks like this are leading lives of quiet heroics just by running their business, in the middle of the worst winter storm we've had since December 1984, whilst the worst pandemic in over a century is rampaging everywhere. Credits and gratitude to these folks for being here.

I was passing through Bandera on my way to Kerville and stopped in to do some hardware shopping…read more Having been there previously, I remember the lady at the counter asking me if I was a veteran. I proudly pulled out my identification for verification and she said, "Thank you for your service, sir!" So I was under the impression that this establishment honored veterans. As the cashier rang up my goods this morning, I pulled out my identification and told her I was a veteran, and she began to ring it up and stopped. She then told me that was tomorrow. I said, "Tomorrow... what do you mean?!" She looked at me as she leaned forward and mumbled, "They only give to discount on Thursday's." WOW! Was the only reply I gave. If she has to mumble the policy to people, then it is obvious that employees are ashamed of the company's policy. I'm a proud veteran of these United States and the great state of Texas 24 / 7. So I will take my business elsewhere! Greed should never surpass patriotism in this country... EVER.

Ok really quick I was left for trouble needing to return a couple items at True Value that were…read moreactually purchased at another TV location. I was a little under duress when a very helpful associate stopped what he was doing and assisted me contacting the store manager who's name was Jon. To make a long story short this Gentleman went above and beyond what he was expected to do and performed in an EXEMPLARY MANOR to assure that he helped me and my situation which he did in High fashion. I was and am so impressed with this young man's professionalism! He was to TRUE Value what Brady was to the N E PATs! You don't find that type of dedication to excellence in retail much these days!I tell you this much WE ARE LOYAL CUSTOMERS TO THIS LOCATION FOR LIFE! THANK YOU JON YOUR A GOD SEND TO TRUE VALUE and It's CUSTOMERS! GIVE THAT MAN A RAISE AND PROMOTION!!

If you need it they got and help you figure it out, delivered down my dirt road out I. The country,…read moreThanks!

Diane and austin were very helpful and upbeat. They were awesome help thank yall so much. Went in…read moreto get some things to prepare for getting chicks. They had a good variety of chicks but we did decide to buy online through them because they had more options. But if your looking to get under 10 chicks in person is a great option as well but will have less of a selection depending on what ur looking for (breed, color, gender specific). It was a fun experience.

Store is clean and well stocked, with many items that I need. Employees are helpful and…read moreknowledgeable. However, I absolutely dread the checkout lanes, because they ask for my phone number. My phone number is none of their business!

Local and convenience with that comes a higher price tag. You just don't have to travel into San…read moreAntonio