I visited My Urgent Care Clinic in Boerne after developing sudden medical issue, and what could…read morehave been a routine visit turned into something far more meaningful. From the moment I walked in, everything stood out--the clinic was spotless, the process was efficient, and every staff member I encountered was genuinely service-oriented. The check-in clerk and nurse were warm, attentive, and professional, setting the tone right away. Then I met Dr. John Turner--and that's where this experience went from good to exceptional. Within seconds of entering the room, his calm, relaxed demeanor and caring presence put me completely at ease. I've had many good doctors over the years, but this was different. Dr. Turner didn't just see a patient--he saw me as an individual. That distinction matters more than most people realize. His approach was thoughtful and methodical. He didn't rush, didn't assume, and clearly explained how he arrived at his diagnosis. There was a quiet confidence in how he communicated--no need to "perform" or impress. It was simply evident that he cares deeply about both his craft and the people he serves. One small but telling moment stood out: the way he introduced his medical student. There was genuine respect and honor in his tone--he treated her not as someone "below" him, but as a valued part of the process. That kind of leadership says a lot about a person's character. By the end of the visit, I realized I hadn't just received medical care--I had experienced a level of professionalism and humanity that's increasingly rare. Highly recommend this clinic--and especially Dr. Turner--to anyone looking not just for answers, but to be truly seen and cared for.

*Listen up, if you're in Boerne and dealing with some BS pain, do yourself a favor and haul your…read morebutt over to My Urgent Care Clinic. *I walked in feeling like absolute garbage--shaking , doubled over, ready to lose it--and Misty McKinney met me right there with zero judgment and all the empathy in the world. She actually SAW how much pain I was in, didn't brush me off like some disposable patient, and took the time to listen, validate every damn thing I was feeling, and handle my care like I was her only priority that day. She got me sorted, explained everything without talking down to me, and genuinely gave a fuck--something I haven't felt from medical people in a hot minute. *After getting ZERO help from the Methodist ER in Stone Oak, Misty turned that nightmare around and made me feel seen, cared for, and actually treated. I actually walked out with a smile on my face despite how much pain I was in thanks to her. *If you're hurting and need someone who gives a real shit instead of just punching a clock, demand Misty and her Team. They are the MVP of urgent care, hands down. *Thank you, Misty--you're a freaking lifesaver. My Urgent Care Clinic is lucky to have you. Go see her and her team. You won't regret it.

Dr Hoffmann was very attentive, listened, took time, offered suggestions with a great bedside…read moremanner. I was very pleased with him and the entire experience at Boerne Family Medicine. Thank you!

This post is going to be a bit lengthy, but I feel its imperative to be as detailed as possible. I…read morerequested a refill of my medications a little over a couple of weeks ago. I take a couple different types of medications for diabetic neuropathy and have taken the same medication for more than 2 years. Life without this medication is very uncomfortable and painful to say the least. My medication was denied by the doctors office because Its been sometime since I was last seen in office, so they were requiring a visit. I guess NOT going to the doctor is now a bad thing. Nonetheless, I agreed and set up an appointment. The day for my appointment came and went when I realized the day after that I missed it. I immediately called the office to let them know that I was very sorry for my absence, but I had an emergency. My 11 year old Son's school nurse called to let me know he wasn't well, had a fever and had thrown up. I immediately went to pick him up and forgot that I had an appointment. I am now going to preface my Son's situation. My Son has a terminal disease and wheel chair bound for the remainder of his life. So, his needs will ALWAYS come before mine. The receptionist indicated that she would need to speak to the office manager because she wouldn't be able to reschedule me until the hold within the system was lifted. I also made sure to mention my medication wasn't refilled and I needed to get get on schedule at their earliest convenience. I again apologized for the oversight. I was just taking care of my kiddo. The following day I received a call from the Office and the receptionist said she would be happy to get me re-scheduled, but first had to collect for the no call fee, $75 dollars. I immediately responded with, a you have to be kidding me response. She shared that she had no option and referred me to the office manager who said she would not waive this fee because they waived this fee once before back in June last year. We no longer live in a world of compassion or forgiveness, especially when a co-pay or deductible is in place. I had every intention of seeing the doctor and would have gladly paid in advance for the re-scheduling of the visit, but $75 because I missed. What makes matters worse is I have been in pain since Friday last week because they held my prescriptions hostage. These medications aren't pain killers or muscle relaxers, but they do make a difference in my life. If you value yourself and want to be valued my your physician, this is not the practice for you. back to the drawing board.

I used to go to Dr. Konopaki. My problem with him was that he uses his laptop for all the answers…read more His usual answer is you will die before this problem kills you. Not a happy answer. He also focuses on older people, over 80 y.o.

I received an email saying my appointment is at one time but I need to be here earlier... then just…read moretell me my appointment is at the earlier time!! don't give me multiple times! then I'm told to complete an online form. ok, I did only to be required to complete everything again here at the office! why did I waste my time with the online form? finally, the receptionist has the warmth of a freezer and approachability of a prickly pear cact!

I agree with this being the worst place ever. I wrote a review a few months back that just suddenly…read moredisappeared. I went a few months back wanting my to have kidneys checked I didn't have a regular PC at the time. I was told that was what my doctor was for a he had me pee in a cup to check for bladder infection which I already told I knew I didn't have. Had to go emergency room for a few months later. One wild guess what the issue is? I'll give you a hint it involves my kidneys.

Caring and thorough evaluations. Very conscientious and good communications. Fidencio Gonzales PA-C…read morewas fabulous. I can't say enough about them, other than to say "Save Time and Make a Reservation." Excellent and thank you.

Very friendly, attentive and listened to what I had to say. Clean rooms and they are open 24/7!read more

10/10 highly recommend! Received the best care & felt heard by every staff member. This is the…read moreplace you want to be at when you're not feeling well!

This was my first encounter with this office. Everyone were very nice and professional. Dr. Chad…read morelistened to my concerns and took his time. It was a very thorogh questionaire and examination. Can't wait to go back and start my treatments.

Can't say enough great things about this team. They take care of their patients and ensure they are…read more100% satisfied. I honestly am 100% satisfied. My wife and I both have been coming here for over a month. The treatment we've received has made a tremendous difference in our quality of life. The cost is acceptable and the customer service we receive will keep us coming back as we need too. Thank you to all the team at HCPM!!

I had one of the scariest medical moments of my life after two wasp stings triggered a severe…read moreallergic reaction. I was covered in hives, itching everywhere, and struggling to breathe. Fossil Creek Complete Care took me in immediately and treated me with a level of compassion and professionalism I'll never forget. Valerie made me feel safe the moment I walked in. Joel and Pauline were incredibly kind and attentive. And Dr. Lippstone not only treated me quickly and effectively -- he called me two days later just to make sure I was okay. Then a handwritten card arrived in the mail with notes and signatures from the whole team. In a moment when I was frightened and vulnerable, they showed me genuine care. I can't thank them enough.

Had an exceptional experience here ( injury withstanding) !!…read more The night before my visit I tripped over a shoe and heard a crack! Hoped it was nothing - but knew it probably was - so after a restless night headed here at 6am!! From the moment we entered and the person at the front desk explained all the paperwork, charges and process - to the care I received - and in less than one hour I had received x-rays, an unfortunate but expected diagnoses of a broken foot and left with crutches, a boot and a care plan ! It was fast, excellent care and turned an unfortunate injury into an easy experience ! Would not hesitate to come here again should we need urgent care!

This place is phenomenal. You don't feel as if you are in a medical place, more like a fancy home…read moreenvironment. I loved my MRI experience, not cold and sterile like the several others I have had within the past 6 months at various other places. I was kept warm and cozy and even got my choice of what I wanted to listen to during my test, through headphones. I chose 70's music (I mean there is nothing better than that decade of tunes, am I right ? ). My tech Terri was amazing and updated me several times throughout the procedure. I'm not gonna lie (I don't anyway ) it was so comfortable I did catch me some zzz's haha , yes! It was that comfortable. Oh, also some brand drinks and snacks for you as you leave. I plan to make this my place for all my imaging needs. Thanks a bunch guys :)

I have had multiple MRI scans here since 2021. I am always impressed at how quickly I can schedule…read morean appointment and the results are just as timely. The staff is kind and patient. This is especially to someone who is claustrophobic.