Unfortunately, I've gone to this ER many times, however, every time I go, everyone is so pleasant…read moreand helpful. I can't say I've ever had a bad experience.

This was my first time and had a great experience! I called my insurance prior to arriving to make…read moresure my visit would be smooth. The wait time online was accurate. I had to wait about 15 minutes and had about 4 people in front of me. Everyone was very kind and caring from start to finish. I went in because I had been sick all week and was tired of going into urgent care. I was throwing up most of the day and wanted this stomach bug to go away. I probably spent about a hour total there. The nurses and doctors heard my concern and ran test to make sure nothing was out of the ordinary. Overall, I was pleased with my visit. They told me they would mail me my bill, so I'm eager to see how much this visit cost.

The care given at this facility was of great class, the care quality was excellent and the staff…read moreattending to the front desk were exceptional. The male nurse who helped us answered all of our questions and explained everything thoroughly. Thank you for serving us! We need more healthcare professionals like you!

We had the most wonderful experience. My son had a fish hook in his face and Dr. Robert was swift,…read moreefficient and had the best bed side manner. The staff that surrounded him was stellar as well. Very kind and efficient! My son was in minimal pain, considering, and left the office smiling! Thank you so much for the excellent care and experience.

The staff was beyond accommodating, very kind and helpful in every way. Special shoutout to Stassi,…read moreMayra, Clarissa and Dr. Demchur. I left feeling 100% better and they even offered a pamphlet with help for the cost. Not your typical ER!

Since the transition to Ally Medical ER, we've experienced swift, effective, and consistently…read morerespectful care. Linda at the front desk followed by Schyler , Kristen and Dr. Dorai were a great care team.

The care is excellent and the doctors on staff are very helpful and informative, they also make…read moresure to check every possible reason for why you're there, the facility is clean, new, and has lots of equipment, the only issue is the person who does their IVs every time I go here and get an IV the guy butchers my veins and I'm always bruised afterwards, I know this isn't normal because I've had multiple blood draws all my life, just be cautious of getting an IV here.

I brought my mother in, she was septic. The doctors and nurses were very attentive and considerate…read more They acted quickly and very well may have saved my mother's life.

I loved this place when it was the Physicians Premier ER. I only ever received 1 bill for service…read more Now I get 2 separate bills. This is the third time we have used this location and received 2 separate bills. This will probably be the last time I ever use this facility. Why is it my responsibility to pay the doctor? 1 bill for service, like normal businesses. The company should be responsible for paying the doctor, not me. I didn't like having to do self check in either. A receptionist would have been nice at the front desk to greet patients, instead of feeling lost until someone from the back came out. The customer service was really really good, but the one complaint is I was given a chest xray after I had already said no. That is unacceptable and now I'm literally paying for it.

Friday night, I was bitten on the arm by a spider. As it woke me up, I could not tell from his…read moreremains what kind it was. I washed it off and went back to bed. The next morning, I had a knot on my forearm about the size of a pecan. I started treating it with some antibiotic salve that we had at the house. Over the next couple of days, it became inflamed and started to hurt. Unfortunately, I waited until the redness was covering from my elbow to my wrist. When the swelling started pressing against my arm nerves, I knew I had to get to a doctor. I made the decision about 10 PM on Monday night to go to this new ER. Parking was easy as this used to be a grocery store parking lot. I walked in and found a totally empty waiting room and reception area. I looked around for some way to contact the folks, but everything was closed. In a few minutes a nurse came out to see who had entered, and finding me with a swollen red arm, took me straight back to a treatment room. After taking a medical history, discussion of what happened, and getting my vitals, she had me lie down and went to get a doctor. Upon returning, she asked if I had my phone with me, and finding I did, said I would receive a text and that I needed to follow the directions in the text. I did that, and it amounted to completing all the paperwork that needed to be completed. This was so much better than having to fill out all the paperwork myself. The doctor came in, went over all the same stuff the nurse had done, and indicated that they were going to start me on a very strong antibiotic then, and would write me a prescription for 10 days of the same antibiotic. I was advised not to miss any of the medication (taken 3 times per day) for 10 days. I was also advised to go to my PCP by the end of the week for follow up. He also said that if it got worse, before I got in to see my PCP that I should return to him. So here I am a week after the bite. The medicine has really made a difference in the arm. He warned me that the antibiotic may give me stomach trouble, and he was right. So he has been accurate on all that he said. Will I return? Hopefully I will not need to come back, but if I do need the ER, I definitely will come back here. They did everything I needed.

My visit here was top notch! Dr. Johnson was very pleasant and immediately ordered some tests to…read morerule out some issues. Entire staff is wonderful, professional with great bedside manner. I love that they can do advanced scans and bloodwork so I didn't have to go elsewhere. My family will definitely use this ER for any future health concerns that are emergent.

Amazing experience here. Took my toddler in for difficulty breathing. Within seconds, they took us…read moreback to be seen. Everyone was very sweet and friendly, especially to the distraught toddler. Everything was handled so quickly and they had him feeling better and us out of there so fast. But again the kindness and compassion really stood out from the entire staff that was on hand and they worked wonderfully together to help him get better.

Absolutely incredible care! For a late night hour that we were there we were blown away with the…read moreknowledgeable medical staff, welcoming receptionist and the incredible price as well for what was done. Highly recommend!

Do not take Medicare...good clinic other than that. They cannot set bones or do any real…read morediagnostics, but can give you a good plan for next steps. I would not go here if I was facing an emergency. If you have an infection and need a script, they're probably ok. If you're having a heart attack or a broken bone, skip this and go to a real er.

Nurses and doctors were great, especially Sergio.. he made sure my questions were answered and my…read morelunch was delivered and found out if I could leave . The ER staff was wonderful too. But I wonder how thorough all hospitals clean the rooms and restrooms.. the ER room was out of toilet paper. The restroom in my room had dried blood stains on the floor and restroom.. Ugh.. I had my husband bring me a can of Lysol. Some of the techs wore gloves and some didn't. You'd think hospitals would be more precautious and thoroughly clean and spray disinfectant in the entire room when someone is dismissed ... especially in this day and age we're in? with so many viruses all around. The kitchen forgot to bring breakfast one day and lunch another day. I didn't get any supplies like Kleenex, toothbrush/toothpaste.. I had to ask for them. My husband had to go get me iced water. I know it's not a hotel but since you're there to feel better the least they can do is make it as clean as possible so you don't risk catching something else.

Not a great experience. I had a fainting spell and was rushed to this hospital. I could not walk…read morefrom being dizzy and was vomiting. The nurse that goes by TT had no bed side manner. She repeatedly asked if I could walk to the restroom on my own so she didn't have to get a wheelchair, showed me where the trash bags were across the room because I had dropped the one that was on my bed and I couldn't get up to get another one, and when I got back in bed, did nothing to help me cover myself up even though I could hardly move and had many tubes connected to me. I have never been treated this way. It was a horrible, demeaning experience.

We're not from the area, so I was nervous about taking my 18-month-old to the ER for a dislocated…read moreelbow. We called two ERs beforehand--this one was immediately kind, reassuring, and let us know there was no one else in the waiting room at the time. From the moment we arrived, the experience was excellent. Check-in was smooth, and we were taken back in under 10 minutes. The staff was incredibly kind, and within another 10 minutes, the nurse practitioner had already treated my son. X-rays were done quickly (impressive with a wiggly toddler), and results came back in about 30 minutes. By then, my son had fallen asleep, and the staff went out of their way to be quiet and accommodating--whispering, dimming the lights, and even letting us stay in the room so he could rest. When we were ready to leave, checkout was quick and friendly. Within two hours, my son was back to normal and running around. He was even able to be a ring bearer that evening with no issues! Hopefully you never need an ER, but if you do--especially with a child--I highly recommend this one.

Great little ER. The wait was not too long. The nurse was great. Front end staff member was nice…read more Efficient care on a weekday night. I would use again, if ever needed.

Crappy ER doctor with garbage bedside manner and refused to prescribe medicines that he knew would…read morehelp her. I took wife to ER due to sore throat. Was excruciating for her to swallow. She tested positive for covid. Doctor wouldn't prescribe her anything. I asked if he could at least give her prednisone for her throat. Shook his head and said "Nope. Not giving her anything. Just go home after after about 5 days she'll be better." The rest of the conversation went like this: "If you gave her monoclonal antibodies would they help her covid?" "She's not a candidate for that." "Ok. But would they help?" "I'm not going to prescribe that to her." "But would they help?" "I already told you that I'm not giving that to her." "Yea, I know. But would they help her." "Yes. They'd help. But I'm not prescribing them." Left the hospital, called a family member doctor out of state, prescribed her prednisone, her throat felt much better 15 min. later. Go to this lousy hospital at your own risk. If you do, hopefully you won't get this jackass doctor.

Have been here twice when my mom has had a fall and everyone has always been so kind and helpful…read more We've gone during a weekday and were seen right away both times. The nurses and doctors we've seen have been friendly, informative and helpful. They have a CT scanner at the facility which helped us greatly since my mom needed a scan each time to make sure she didn't have any internal issues. We only had to wait about 30 minutes for the results and were discharged shortly after. This location is right off 281 but when putting the location in your maps app, search for The Baptist Neighborhood Hospital instead of typing in the actual address to assure you are sent straight there. There has always been ample parking with well placed handicap spots. It feels good to have an emergency room close by I can trust.