Unfortunately, I've gone to this ER many times, however, every time I go, everyone is so pleasant…read moreand helpful. I can't say I've ever had a bad experience.

This was my first time and had a great experience! I called my insurance prior to arriving to make…read moresure my visit would be smooth. The wait time online was accurate. I had to wait about 15 minutes and had about 4 people in front of me. Everyone was very kind and caring from start to finish. I went in because I had been sick all week and was tired of going into urgent care. I was throwing up most of the day and wanted this stomach bug to go away. I probably spent about a hour total there. The nurses and doctors heard my concern and ran test to make sure nothing was out of the ordinary. Overall, I was pleased with my visit. They told me they would mail me my bill, so I'm eager to see how much this visit cost.

Full spectrum has an amazing staff and provides amazing medical care. From the RN to the Doctor…read moreeveryone was incredibly helpful and explained everything in great detail to our understanding.

The care given at this facility was of great class, the care quality was excellent and the staff…read moreattending to the front desk were exceptional. The male nurse who helped us answered all of our questions and explained everything thoroughly. Thank you for serving us! We need more healthcare professionals like you!

The staff was beyond accommodating, very kind and helpful in every way. Special shoutout to Stassi,…read moreMayra, Clarissa and Dr. Demchur. I left feeling 100% better and they even offered a pamphlet with help for the cost. Not your typical ER!

Since the transition to Ally Medical ER, we've experienced swift, effective, and consistently…read morerespectful care. Linda at the front desk followed by Schyler , Kristen and Dr. Dorai were a great care team.

The care is excellent and the doctors on staff are very helpful and informative, they also make…read moresure to check every possible reason for why you're there, the facility is clean, new, and has lots of equipment, the only issue is the person who does their IVs every time I go here and get an IV the guy butchers my veins and I'm always bruised afterwards, I know this isn't normal because I've had multiple blood draws all my life, just be cautious of getting an IV here.

If I could give a zero I seriously would. Dr. Castillo was my daughter's physician last night and…read morehe was rude, very dismissive and completely inaccurate on my daughter's diagnosis and assessment. She had fever hadn't eaten in days and her throat was red super red and painful, she clearly had strep throat and he insisted she was fine sent is home without any treatment. She was wheezing and had stridor and yet he said she had nothing. 3 hours later in the middle of the night my daughter got worse so I took her to another physician who confirmed she had fever and strep throat with a severely raw throat! Disgusted how poor this Physician assessed my daughter! Worst Experience ever! Front staff and nurses were great! Dr. Rayfield is always amazing here and has always done an excellent job! Tonight under this other Physician was a truly awful experience!

I loved this place when it was the Physicians Premier ER. I only ever received 1 bill for service…read more Now I get 2 separate bills. This is the third time we have used this location and received 2 separate bills. This will probably be the last time I ever use this facility. Why is it my responsibility to pay the doctor? 1 bill for service, like normal businesses. The company should be responsible for paying the doctor, not me. I didn't like having to do self check in either. A receptionist would have been nice at the front desk to greet patients, instead of feeling lost until someone from the back came out. The customer service was really really good, but the one complaint is I was given a chest xray after I had already said no. That is unacceptable and now I'm literally paying for it.

Friday night, I was bitten on the arm by a spider. As it woke me up, I could not tell from his…read moreremains what kind it was. I washed it off and went back to bed. The next morning, I had a knot on my forearm about the size of a pecan. I started treating it with some antibiotic salve that we had at the house. Over the next couple of days, it became inflamed and started to hurt. Unfortunately, I waited until the redness was covering from my elbow to my wrist. When the swelling started pressing against my arm nerves, I knew I had to get to a doctor. I made the decision about 10 PM on Monday night to go to this new ER. Parking was easy as this used to be a grocery store parking lot. I walked in and found a totally empty waiting room and reception area. I looked around for some way to contact the folks, but everything was closed. In a few minutes a nurse came out to see who had entered, and finding me with a swollen red arm, took me straight back to a treatment room. After taking a medical history, discussion of what happened, and getting my vitals, she had me lie down and went to get a doctor. Upon returning, she asked if I had my phone with me, and finding I did, said I would receive a text and that I needed to follow the directions in the text. I did that, and it amounted to completing all the paperwork that needed to be completed. This was so much better than having to fill out all the paperwork myself. The doctor came in, went over all the same stuff the nurse had done, and indicated that they were going to start me on a very strong antibiotic then, and would write me a prescription for 10 days of the same antibiotic. I was advised not to miss any of the medication (taken 3 times per day) for 10 days. I was also advised to go to my PCP by the end of the week for follow up. He also said that if it got worse, before I got in to see my PCP that I should return to him. So here I am a week after the bite. The medicine has really made a difference in the arm. He warned me that the antibiotic may give me stomach trouble, and he was right. So he has been accurate on all that he said. Will I return? Hopefully I will not need to come back, but if I do need the ER, I definitely will come back here. They did everything I needed.

My visit here was top notch! Dr. Johnson was very pleasant and immediately ordered some tests to…read morerule out some issues. Entire staff is wonderful, professional with great bedside manner. I love that they can do advanced scans and bloodwork so I didn't have to go elsewhere. My family will definitely use this ER for any future health concerns that are emergent.

Amazing experience here. Took my toddler in for difficulty breathing. Within seconds, they took us…read moreback to be seen. Everyone was very sweet and friendly, especially to the distraught toddler. Everything was handled so quickly and they had him feeling better and us out of there so fast. But again the kindness and compassion really stood out from the entire staff that was on hand and they worked wonderfully together to help him get better.

Do not take Medicare...good clinic other than that. They cannot set bones or do any real…read morediagnostics, but can give you a good plan for next steps. I would not go here if I was facing an emergency. If you have an infection and need a script, they're probably ok. If you're having a heart attack or a broken bone, skip this and go to a real er.

I visited this clinic on 8/7/25 around 6pm for severe abdominal pain which ended up being a…read moregallbladder emergency requiring this clinic to transfer me to a different hospital for emergency surgery. But while I was under the care of this clinic in Alamo Heights, I've never been so mistreated in my entire life. So I recommend for any high acuity needs (or even low acuity needs) DO NOT VISIT THIS CLINIC! Horrible care. Unsafe wheelchair handling. Disrespect of personal boundaries. Lack of skill competency. Threatening and coercive language...I wouldn't return to this emergency clinic even if my life depended on it. The physician on staff (my family and I can't even remember her name because she was not involved in hardly any of my care) and the RN Magdiel were completely incompetent and condescending. I ended up being transferred by ems to another hospital for emergency gallbladder removal and while under the care of this staff I've never been so untreated and uncared for by medical personnel in my 41 years. I will never return to this establishment and I will never refer any family or friends to this clinic either. Period. Unsafe wheelchair handling - Mr. Magdiel RN repeatedly ran my wheelchair into doorways and furniture, creating unnecessary discomfort and risk of injury. Violation of privacy - Upon taking me to the restroom, Mr. Magdiel RN told my father to remain in the bathroom to help me urinate, despite my clear statement that I did not need assistance. I am 41 years old, and this was both inappropriate and unnecessary. Lack of competency - He did not appear to know how to start an IV. When I expressed that starting one in my hand would cause significant pain due to my condition, he disregarded my concerns. And I already had a working IV another female nurse started in my right AC Threatening and coercive language - When I declined the IV in my hand, he stated, "Well, I guess I'll have to tape your arms down straight then." I refused, to which he replied, "Well, I guess you don't want your medication for pain then." This was manipulative, unethical, and unacceptable. Because I already had a working IV to my right AC. For the amount of effort this clinic puts into patient service and satisfaction scores you would think they would have better hired staff. Even the ems transport team ShurMed has more empathy and compassion. I definitely left ShurMed a five star review

Not a great experience. I had a fainting spell and was rushed to this hospital. I could not walk…read morefrom being dizzy and was vomiting. The nurse that goes by TT had no bed side manner. She repeatedly asked if I could walk to the restroom on my own so she didn't have to get a wheelchair, showed me where the trash bags were across the room because I had dropped the one that was on my bed and I couldn't get up to get another one, and when I got back in bed, did nothing to help me cover myself up even though I could hardly move and had many tubes connected to me. I have never been treated this way. It was a horrible, demeaning experience.

The nurses were very thorough. I had one aide that hated me from misunderstanding me but I only had…read moreher half the day. I was moved to a different floor and a nurse gave me too strong of a potassium IV thought my arm would burn off my body but it's ok now. My Dr or his office never put my biopsy report on the portal and no one knew where he went. His phone number was wrong on the discharge papers, he had left that office 3 months before and no other info. After 5 weeks, I went to a new Dr and his office girl dug into my records and could request my info and put it online. I finally found out my biopsy results!

We're not from the area, so I was nervous about taking my 18-month-old to the ER for a dislocated…read moreelbow. We called two ERs beforehand--this one was immediately kind, reassuring, and let us know there was no one else in the waiting room at the time. From the moment we arrived, the experience was excellent. Check-in was smooth, and we were taken back in under 10 minutes. The staff was incredibly kind, and within another 10 minutes, the nurse practitioner had already treated my son. X-rays were done quickly (impressive with a wiggly toddler), and results came back in about 30 minutes. By then, my son had fallen asleep, and the staff went out of their way to be quiet and accommodating--whispering, dimming the lights, and even letting us stay in the room so he could rest. When we were ready to leave, checkout was quick and friendly. Within two hours, my son was back to normal and running around. He was even able to be a ring bearer that evening with no issues! Hopefully you never need an ER, but if you do--especially with a child--I highly recommend this one.

WORST EXPERIENCE EVER! Had to take my son to get labs done…read moreand the two nurses taking his blood did an absolutely HORRENDOUS job. The first time they got it but they pulled the needle out, blood EVERYWHERE! the second time the old man put the needle in and kept halfway pulling it in and out on my TWO YEAR OLD! I was LIVID my son was screaming until he was blue in the face! I will NEVER go back to that hospital EVER again. Then after I told them to stop because my son was CLEARLY in EXCRUCIATING PAIN they pretty much chunk the paper in our face and say "here go somewhere else."

Crappy ER doctor with garbage bedside manner and refused to prescribe medicines that he knew would…read morehelp her. I took wife to ER due to sore throat. Was excruciating for her to swallow. She tested positive for covid. Doctor wouldn't prescribe her anything. I asked if he could at least give her prednisone for her throat. Shook his head and said "Nope. Not giving her anything. Just go home after after about 5 days she'll be better." The rest of the conversation went like this: "If you gave her monoclonal antibodies would they help her covid?" "She's not a candidate for that." "Ok. But would they help?" "I'm not going to prescribe that to her." "But would they help?" "I already told you that I'm not giving that to her." "Yea, I know. But would they help her." "Yes. They'd help. But I'm not prescribing them." Left the hospital, called a family member doctor out of state, prescribed her prednisone, her throat felt much better 15 min. later. Go to this lousy hospital at your own risk. If you do, hopefully you won't get this jackass doctor.

Get rid of Dr. Freeman or your patient count will just continue to go down. She's a terrible…read moredoctor. I have been having serious health issues for the past couple of weeks and since my primary care couldn't get in to see me, I chose to go to urgent care, even though y'all's your is closer and more convenient and prior to the certain doctor was always amazing. But the past three times I've been there have made me never want to see a doctor again in my life. The urgent care to go to the ER because my problems were too serious for them to treat. She even sent an email over to the Baptist ER to let them know that I was coming and I needed to be treated Now. I drove straight there I checked in. I was taken back right away. The nurse was super nice. I gave her all of my medication list all of my symptoms and as soon as she walked out the door, Dr. Freeman walked in. And I felt my heart race and I suffer from panic disorder. I started to have a panic attack. She is an absolutely awful doctor and I can never go to this Baptist ER again cause I can't trust that she'll be there or not. I'm a chronic pain patient. I'm established with the pain management doctor. I have an outstanding record with them. I don't drink or do drugs. I take my medicine as prescribed. Dr. Freeman walked in the room and didn't say hi. We're introduced herself or look at all the paperwork with all of my symptoms right behind her, she walked up to the bed and said what do you want? What can we do for you today. Which is absolutely ridiculous. The symptoms that I am still having are very scary and I'll be going to a different ER tomorrow, but I also made a post on the next-door app about Dr. Freeman and it's trending because there's so many people who have been treated by her and never wanna go there again. My sister and her husband have gone there and dealt with her and been treated the same way from now on I'll be going to Stone Oak Hospital. That way I won't be shamed for the health issues that I have. And also before I could even explain to Dr. Freeman, what was happening and what was going on She had written down how many pain meds that I had been prescribed this year and picked up and I said it's a good thing. I don't want pain medication from you then. And I asked for the paper to leave against doctors orders. And I will never be back to this hospital. She's a terrible doctor. She's prejudice. She's unapproachable. She's completely unprofessional. And she doesn't listen. She's just not a nice person to be a doctor and there for someone looking for help and as I can see on the rest of the reviews it seems Dr. Freeman has mentioned a lot in a negative light. Don't see anything positive about her. But I will be calling to get her information to report her to the medical board. This is gone on too long.