I couldn't be happier with Salem Town Glass! We had a custom frameless shower made and installed in our master bathroom. This company is professional, knowledgeable, and a pleasure to work with. The cost was very affordable. I highly recommend this company. read more

I love the people in the office. The people who install the glass were the first time were fabulous. The next time not so great. I have asked for an estimate and have gone into the store to ask for the second time. Nothing. The products are excellent Because they didn't want my business I have gone to Encore Glass read more

This is the second glass sliding shower door we have had South Town Glass install for us, and we could not be happier. The installers were punctual, friendly, experienced, and conscientious. (Thank You , James, Great Job!) They worked fast, very neatly, removing the old doors and installing the new ones, and cleaned up after they were finished. I received Five-Star service, and I have no hesitation recommending South Town Glass to you. read more

South Town Glass - South Town Glass, Salem - Highly Recommended! - Windows Installation Near Me - Salem, Oregon

Called about a slide on shower door seal for a frameless shower. None of the local hardware stores carry them. I spoke with Justin, and he had me email in pictures. He thought he had found a match. Upon arriving, we discovered it wasn't an exact match. Three employees began looking at options in an attempt to problem solve. Everyone was polite and professional. In this day and age, customer service is non-existent. It was extremely refreshing to see the level of customer service they provided. I recommend this business. read more

I needed a mirror replacement for 1of 3-mirror doors in a med cabinet. A new cabinet was $400+ & I hoped to avoid that cost/project. The repair was far more difficult than I thought (separating old mirror from backing & laminating new mirror). Grace, Duane & I considered alternatives. The final plan was to cut a beveled triangle & install it over the original chipped mirror. The repair was done professionally, super quickly & w/a ridiculously cost to me!! . Don't take your glass/mirror projects anywhere else EVER! read more

South Town Glass - Windows Installation Near Me - Salem, Oregon

This is the 4th job we have used SouthTown Glass, I don't even shop around, this company is AWESOME! We just had the deck sliding door and non slider changed out since our( a different manufacturer) existing glass failed. Derick and Peter did an outstanding job paying attention to details and cleaning up , nice guys and HIGHLY recommend this OUTSTANDING company!! read more

Really helpful & friendly staff, reasonable pricing. My go-to for replacing the glass in my 1930's casement windows.

Had a great experience with South Town Glass. Very professional and replaced 2 exterior windows and did a great job.

Everyone commented on my cloudy, double pane windows and the degraded views they created. The windows were so bad we could barely see outside from half of them. We looked into window replacement but the related cost was outrageous. We decided to look into replacing just the glass instead. Best decision ever! South Town Glass replaced all the window glass across the front of my home, now my windows look new. South Town Glass offered the best prices around and lucky for us, we found them to be a great company that stands behind their work. Greg and James installed the glass in our last few windows and they did a great job just like all the other guys at South Town Glass that worked on my home. You won't find better, more qualified professionals in the business. Thank you South Town Glass!!! My windows look great again! read more

The guys down at south town glass took care of the measuring, ordering and repair of my patio door fast and efficiently. Very friendly . Derek came out and installed the double glass door while I was at work and vacuumed the broken glass and left the area clean. Great job, much appreciated!!! Thank you! read more

We needed new window panes (the seals on our windows broke). The staff at South Town Glass were super helpful! They didn't try to sell us things We didn't need. Their employees were professional, and friendly. My husband and I are very happy with the results! We'll definitely recommend South Town Glass to others! read more

STG is awesome! I called about a broken window repair, they had an opening that day! The guys came out and bada boom bada bing, the window was in, just.like.that! They even took down the plywood covering the inside! Super friendly, fast and the window looks super!!! 5 stars!!! read more

Our experience with South Town Glass began amazing. Thomas was our initial contact and he was so helpful, very professional, with exceptional communication with us. We had worked very hard to complete a bathroom remodel and selected South Town as the company that we felt could help us complete the shower project. On the first delivery, the door to the shower was not cut even, requiring that they remove and replace the shower door. During the second attempt the installers place the hinge at the bottom and inadvertently drilled through our heated flow system. As a result we had to have our Tiler come back, take up a portion of our floor, have the electrician come and repair the floor and then have the Tiler come back to re tile. The next replacement door was installed only to find that the door height was 2" to short. Once again the door had to be re-ordered and then eventually after some weeks replaced. During this ordeal my husband spoke with the manager of the store to discuss the cost of the heated floor repair, and the tile costs. Our experience became worse, when we were informed that he would not cover any of the additional costs we had for the floor repair and insinuated that his installers do not make mistakes. We were left "holding the bag " for a costly repair. The final door was installed without difficulty, however the heated floor is still in the process of repair from that damage. If this were a reputable company, they would have worked to help us through the additional financial costs. . . If this company had integrity they would have helped us. Buyer beware . . . if you have issues don't expect that they will try to help you!! This is not a dependable company!!! read more

Still waiting for a proposal. On April 29, they came to my home to measure for a project. On May 7 I still hadn't received a proposal, so I called. I was told one of people who prices projects like mine was on vacation. I was told my project would be on his desk so he could get to it first thing Monday morning. It's 9.30 p.m. on Monday--still no proposal. I'm taking my business to Dallas Glass. read more

South Town Glass did an incredible job with our new glass shower door installation. We love the style they helped us pick out. I even called them back immediately after placing my order to change the height of the door. No Problem. We love our new shower door. Thanks, SOUTH TOWN GLASS! We will be calling you for the next job too. read more

I bring in the exact size sample. They measure and cut and when I get home it doesn't fit because it's too big and not square. Will never use them again. Even with the exact piece to copy they messed it up. read more

First, they screwed-up our original order for our new shower door, which put our bathroom being completed by 3 weeks. Then, when they had the glass and came out to install it, they didn't have all the hardware necessary to install it properly. When asked if they would be going to get the missing hardware, the indicated they would if they were paid an hourly rate of $100. Poor customer service. These people are scam artists because they are one of the only companies that sell custom glass in the city. My advise: Go with anyone else! Working with South Town has left a bad taste in my mouth. read more

Bummed to say I had a bad experience with Southtown. Paid over $1k to replace a few small glass window panels. Placed order and waited weeks beyond expected order and never heard back about an installation date - no communcation from STG. Called to check on order and staff didn't know what the issue was. Eventually someone called back with a much later install date than expected. Upon installation they arrived outside of the installation window and did not have the right glass for the window. They had to come back 2 more times and both times had the wrong window glass again. Both times they came I was not home because they came 2 hours before the installation window when only my daughter was home. I called to share my concerns, especially because we had to adjust work schedules and take time off multiple times. They just blamed it on the outide production company and took 0 responsibility and did not offer any discount for the trouble. Honestly...just disapointed they didn't make it right. Lost my future business. read more

I called on the phone to inquire about having some glass cut for a shelf. The lady took the measurements and with just a few questions about what I wanted, said it would be ready in about an hour. Went down, paid and picked up my shelves. They were perfect. Very easy transaction. read more

I've got an older home full of single pane windows, several rather large ones at that. South Town Glass replaced nearly every one of them for me and I am exceedingly happy with the results. The office staff worked with me to find the best replacements, they provided several options and quotes along with helpful suggestions. The installation crew did a great job installing the new windows and slider while dealing with issues that come with owning an older home. I couldn't be happier with the end results and highly recommend this company for window work. Chris C South Salem read more

John came out today and replaced a side light beside our front door. He was polite and professional and did a great job. He was here right when he said he would be and was done in about 45 minutes. He did awesome work and I appreciate not having to wait around all day for someone to show up. Our quote was done the same day I called and once I decided to go with South Town, the project was done within a week. They even had to order the glass. I'm definitely a customer with these guys! read more

I used these folks for a front business door install and home shower door install, great service and very professional. They had to come out to fix the business front doors locking mechanism a year after install, it now works great. I actually will be calling them today regarding the same front business door needing another adjustment. They usually can come out and fix any of their work within days. Highly recommend them! read more

We had a complicated situation with one of the rooms in our new house. These guys went over & beyond to help us! They did a great job! Thank you so much!!! read more

Our house was broken into while we were out of town, and the perpetrator smashed through the sliding glass patio door on the back of our house. When we arrived home we called South Town Glass on the recommendation of a neighbor, and due to the circumstances they gave it top priority. They had someone out the same day to measure the door, and they took the frame (which was undamaged) back to the shop and ordered the replacement glass. Within a few days they delivered the frame with the new glass and installed it all within a few minutes. They were fast, friendly, reasonably price, and showed a great deal of empathy for our situation. I wouldn't hesitate to use them again. read more

I called South Town Glass inquiring about window screens. The person I spoke with informed me the window measurements needed to precise due to the frames having a device which lock into the window frames. When I arrived a few minutes before the appointment time the person from South Town glass appeared annoyed and despite my (quite unnecessary) apology he said nothing. After measuring a few windows he told me I would need hardware for the frames. I informed him I was told the measuring needed to be precise due to not having additional hardware. He said this was due to my windows being old this was not the case. I then replied the information I received was misleading as I then, could have measured the windows myself. At this point the guy was CLEARLY annoyed and said this information was not misleading as this was an old house and they could not have known that. The next window I asked him to measure he indicated it was a unusual size and said I don't think we will do that one and he didn't bother to measure it. I offered to pay for the service fee though he said in parting they would give me an estimate for the job and then said sometimes "We don't always take on jobs". Two weeks have passed and I have heard nothing from them. After he left I just shook my head in amazement. He clearly acted like I should be so lucky to have them vs I was a customer. This business seems way to exclusive for my taste. AVOID THIS PLACE read more