Promises made. Promises not kept. A simple order placed and paid for in the showroom with promised delivery to them in two weeks. After three weeks, I inquired about the order. They had no clue but promised to follow up with me the same day. Never happened. Between two and three weeks later, they called reporting that the order was ready to pick up. I picked up the order. No apology, no ownership of responsibility. Based on the shipping label on the box, my original order had never been sent. I'm setting up to install the parts. What's this? The wrong size? Not the size I explicitly ordered (in person - by bringing in the faulty one). I sent a complaint via the website. A couple of days later, I got a phone call from a manager. After a brief discussion, I was promised a follow-up call for later the sale day. Never happened. Now, a few days have passed. Still nothing. read more

Very happy with our experience with Dallas Glass! Greg Hess, Cam, and their team were very professional and friendly. They really cared about the quality of their work. When they ran into small dry and cracked boards between small windows, they were able to come up with a great solution at a reasonable price. We definitely would use them again. read more

Around November 2024 , I went to the office on 22 to inquire about replacing a Milgard window in my house that had permanent hand prints inside the double pane glass for many years. I am sorry I cannot recall his name but a real friendly guy gave me a rough estimate based on measurements I gave him. He then arranged an appointment for guys to come over and get the exact measurements, for a precise estimate. These real courteous fellows looked at the window along with two others that were discolored, and said they'd take the measurements back to the office and also check to see if I had a warranty since I am the original owner of the house. Lo and behold they called back and said Milgard would replace the windows for free. Long story short, Milgard came through a few months later after a couple of office and weather issues, and I now have three brand new replacements courtesy of Milgard. All of this would not have been possible without Dallas Glass and Window's efforts and diligence to do what's good for the customer, the home owner. Thank you all of you who helped me at Dallas Glass and Windows! This to me is uncommon service in the world we currently live in. read more

We had a pane of class break in our patio door and a seal let go in a window. Dallas Glass gave us a really good quote to replace the glass in the door and window. The technicians arrived on time and were professional and knowledgeable. We are so pleased, over time, we plan to replace all of our windows using Dallas Glass. read more

Crew showed up 20 minutes early. When I asked if I could get dressed before they got started they looked at me as if I hit my head. When I asked them to mask in my home things got weirded. I had to ask the one young man physically IN my home to wear the mask on his mouth and nose, not his chin. When they took the window out NONE of them masked although they were literally 6 inches from IN my home but where standing in my flower bed. I felt bullied and intimidated by this 3 man crew as I sat in my bathrobe wishing they would hurry up and go away. When I called and spoke with Caleb (the residential supervisor) I explained all this too him. His reply, "How does the window look?" Not, "I am sorry that happened. That is not how we want out company represented." Or any other placation that normal companies offer to upset customers. Forget this company! Customer service is horrible! It's not about whether there is or isn't a virus or what anyone's opinion is on the matter. It's MY house! My property. And I have a right to request masking from complete strangers while they work in and around my home. Never, EVER, again. read more

Excellent customer service! Dallas Glass put in a shower door for us and was easy to work with from start to finish. David and Lindsay at Dallas Glass expedited our order to make up for lost time from dealing with a contractor issue. Door is beautiful and works well. Highly recommend! read more

I highly recommend Dallas Glass for their professionalism, dedication and generosity. They have replaced two of my large windows, were on time, did a professional job. Their technicians were extremely gracious and professional. It was a breeze dealing with their sales office and their customer service. Excellent business model that we are not experiencing much anymore. This is my first experience with Dallas Glass and I highly recommend them. Thank you Alan and everyone else. read more

They were 3 weeks out. No one would return my calls. Their estimated were 30% higher than others in town. So I would never go there again read more

RESIDENTIAL CUSTOMERS: TAKE YOUR BUSINESS ELSEWHERE!!! I was bullied, thrown around like I don't matter, and made to feel like my family's needs are insignificant by Dallas Glass. I have never encountered such poor, unprofessional customer service as I received from Dallas Glass. Scheduling was a nightmare. Three times, my wife and daughter had to change their plans for the day to accommodate for the installation that had to be rescheduled. I have a special needs daughter, so changing plans is a HUGE deal! I made Dallas Glass aware of this, and they offered not consolation for our inconveniences. When I made my grievances known to the Residential Manager, Kaleb, he responded by telling me that everything I cited as unprofessional was not unprofessional. I asked for a discount, or some sort of compensation for the inconveniences they put my family through. He simply insisted that they were being professional, even though I pointed out several actions of theirs that weren't. Simply SAYING that you are professional does not make your actions professional. After the work was done, they sent my final invoice 2 MONTHS later! They gave no explanation for the delayed invoice, nor did they admit any wrongdoing. I just had to pay it in full. Again, no admission of fault or gesture to make things better. Clearly, Dallas Glass does not care about their customers. They only care about getting their money. What's sad, is I personally know several people who work for Dallas Glass, and they are decent people. But clearly the company they work for does not hold the same values as their employees. Very disheartening. read more

Dallas Glass took care of my needs and did it in a timely manner! While the project was small, it was done professionally with respectAnd professionalism. I recommend them to anyone.Give them a try and I imagine you'll be happy. read more

Dallas Glass company was referred to us by another glass company in Salem. We had called a few companies and they either did not call us back or have time to do the job. We are grateful to have met Dallas Glass company for the work we needed completed in Salem. It was for a real estate transaction and they did an amazing 5 star job - responding to calls/emails, getting someone out to bid the job, ordering the window and then coming back to install it. All very quickly. The price was also fair. They will be our go to glass company in situations like this in the future and should be your first call when you need anything pertaining to glass. -Laura Gail Gwyn Properties read more

Called about a custom job first thing in the morning. Needed several smaller pieces cut with smoothed edges for a home project. I emailed them my specs and asked for a quote. The price was better than expected and my custom order was ready for pickup within three hours of first contact with the company. All measurements were accurate and the glass was wrapped for easy transport. Will definitely do business with them again. read more

I came in for just a pain of glass. I have the man the measurements and less than 10 minutes later he returned with my glass. The customer services was amazing, everyone was helpful and nice. I didn't give them 5 stars because I didn't have any windows done. I will consider them if I ever need windows or more glass. read more

See all

They are absolutely hard to get in contact or having someone come out and fix any issues due to their original installation. I'm also saying this as nice as possible, their receptionist is absolutely incompetent and has worse customer service skills than a fast food service worker. read more

They were highly recommended but it appears they have change their business practice. The guy who came out to measure was great, efficient and knowledgeable. Unfortunately it took them 2 weeks and three tries to get me the correct quote for the job. I found the sales manager rude, so I only ordered one window instead eight window and two french doors. It took them almost two months to get the one window installed. read more

Dallas Glass installed a pair of French doors in my home. Their installers were personable, knowledgeable and professional. The job they did was excellent and they left no mess. There was a problem with the manufacturer as these were custom doors but Dallas Glass solved that in a timely and fair manner. I thoroughly enjoyed doing business with them. read more

We were very impressed with the professionalism and work quality of all three of the young men who installed our windows: Brian, Cameron and Joel.They were all considerate and polite. They came to work looking crisp and clean.So very refreshing. They communicated well, and let us know if there were any changes or concerns as they went along. They were all steady ,hard workers. Brian did an excellent job with the trim work , and he did a great clean up on the grounds and with the final touch of cleaning the windows. Thank you! read more

These folks supplied the 40 plus windows for our home construction. This year I tried to replace screen material in three (3) sliding glass doors. The screen doors are taller than the track and can't be removed without destroying or dismantling screen frame. Screen was installed prior to installing slider set, making it impossible to remove properly. When I asked for help, these guys trimmed a quarter inch off of one screen door and had the nerve to charge me $65.00 for their mistake! I will never use these guys for anything again. read more