Best. Experience. Ever.
We've had several contractors work for us over the years. In most cases, our experiences have ranged from disappointed to modestly satisfied. Never before have we had a company that provided such an amazing end-to-end experience that we've wanted to sing their praises. Southcoast Kitchen Designs is that company.
We hired Matt and the Southcoast Kitchen Designs team to redesign and remodel our kitchen. We've needed this work done for a long time. Our kitchen could have won the "Ugliest Kitchen Ever" contest. Formica counters, contractor-grade cabinets made from pressed sawdust and glue (which were literally falling off the walls), ancient, rusting appliances, cracked tile and a flow that well, didn't flow.
We ended up removing a wall between the kitchen and dining room and replacing it with a beam in the ceiling (which you cannot tell ever happened - it's perfect!), installing all new cherry cabinets and crown moulding, new soapstone countertops, new hardwood flooring, a slate backsplash, new garden window and set of back doors, a stainless backsplash to the stove, all new appliances including stove, hood, refrigerator, dishwasher, and microwave drawer in the island (coolest thing ever), new sink and faucet, all new lighting and really cool accessories like seeded glass and intricate knobs and pulls to match.. The end result is a drool-worthy classic kitchen that everyone gasps at when they see it. It is awesome.
We evaluated Southcoast Kitchen Designs against several competitors in the area. We had a budget in mind and had a pretty good idea of what we were looking for. Matt's pricing was extremely competitive. Matt and his team took the time to educate us on the choices we had in everything from cabinet construction, to wood species and stain, to the pros and cons of countertop materials to overall kitchen design. What we liked most about the design process was how collaborative it was. We had some ideas, Matt had ideas and we figured it the perfect design for our space together. We always felt like we had a choice, that we were in control, but had a trusted adviser which gave us pros and cons and recommendations along the way.
Another thing that stood out for us was how responsive Matt was. We've all had experiences with contractors who don't return calls, or vanish. Matt always got back to us the same day we contacted him (sometimes sending emails well into the night). He also did an awesome job communicating everything with us along the way. We always knew exactly what was going on and when we had questions, he was always there to help us explore the answers.
From that point it only got better. Matt coordinated the builder, cabinet installers, electricians, plumbers, plasterers, countertop installers, flooring installers and others like a conductor in a symphony. Every entrance and exit was perfectly choreographed and happened on time.
From a budget / quote perspective We really liked Matt's "no surprises" approach. We knew exactly what we were getting for the money and what was quoted was what we paid. Admittedly, we did have a few small changes we made beyond this scope which we gladly paid for.
The other thing we liked about Southcoast Kitchen Designs was their commitment to making sure their customers are 100% happy. Not just satisfied, but happy. We did have an issue where the refrigerator we wanted to keep stuck out too far from the cabinet once everything was installed. Thankfully, Matt designed the refrigerator cabinet so it could be widened, so were were able to get another refrigerator with the same cu ft. but a different footprint. Matt even helped us by purchasing the old refrigerator and selling it for us!
Finally we were extremely impressed with the true craftsmanship of every person who worked in our kitchen. Everyone took extreme pride in their work and it shows in the details of everything - cabinets, countertops, plaster, you name it. It looks like a piece of art.
From beginning to end there were several reasons why we loved working with Southcoast Kitchen Designs.
1. Competitive Pricing
2. Responsiveness
3. Collaborative Approach
4. Education
5. Design Chops
6. Problem Solving
7. Orchestration and Project Management of Timeline and Contractors
8. Communication
9. Craftsmanship and Quality of Products and Installation
10. Customer Service Focus (100% Happiness)
And as a bonus, Matt and his team are really nice, friendly, people. The kind of folks you wouldn't hesitate going out and having a beer or glass of wine with.
All said we are 100% happy and highly recommend Southcoast Kitchen Designs without hesitation. We're actively looking for other ways to work with these guys. read more