1. Southeastern Dental Care, PC

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    Lakeville, MA

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    Southeastern Dental Care, PC

    2.7 (7 reviews)
    Closed 9:00 am - 7:00 pm

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    Mary Ann Garcia, DDS - East Coast Dental Design - The ECDD Team

    Mary Ann Garcia, DDS - East Coast Dental Design

    3.9(11 reviews)
    6.1 mi
    Family-owned & operated
    30 years in business

    They keep rescheduling my appointments, the fourth or fifth time in four years. I've only had my…read moreteeth cleaned once (maybe twice). As always "there's nothing they can do ". I will not be going back.

    You cant be a jack of all trades and a master of none…read more Over the years this place has gotten out of control. It went from a heartfelt business that specialized in dentistry to an imposter. Now doing botox, fillers, periodontal work, orthodontics, and leaving the dental patients on the lurch. In order to see Dr. Garcia you must go on the days and times she is there. Doesnt work past a certain time, not in on Fridays and forget about the days when she was open on Saturdays. I'm sorry, but dont you own the place, isn't that your name on the door. You should be seeing your patients, not peddling them off on your over worked hygienists. Everyone of them has complained about that work environment to me over the years. Her brother "runs" the front office and he has certainly learned on the job. Horrible. Awful attitude and disposition towards patients and same for Elsa. You never know what Elsa you will get that day. If you go from being a cash patient to a patient with dental insurance, they instantly treat you like a second rate citizen and its completely uncalled for. There is no correcting the attitudes of the people that work here. Sad but this place is definitely going down hill.

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    Mary Ann Garcia, DDS - East Coast Dental Design - The ECDD Office

    The ECDD Office

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    East Grove Family Dental - Dr. Gregory Bartek

    East Grove Family Dental

    3.8(8 reviews)
    3.5 mi

    The dentist still hasn't called me after I complained 3 days ago while I was at their office and…read morethey said they would have him call me!!! I just received my itemized bill and I was wrong they charged me 1754.00 not 1600.00 like I thought I think I might have to complain at the state level to get results they should be ashamed of themselves

    I've been going to East Grove Family Dental for likely close to 15 years since i was a child…read more Everyone who i have dealt with who works here has always been kind and patient throughout the time i have gone here. I recently had a negative experience here that left me unwilling to come back and feeling almost purposely misled though it is quite possible this is not the original intention. I reached out as i had to have a tooth removed as it was pretty well shattered. I let them know upfront that i just started a new job and did not currently have any health insurance as i was not yet covered. I was told no worries just to come in and they would look at it. When i arrived i referenced the previous call and informed them that i did not have health insurance. i was there for under 10 minutes most of the time in the waiting room; while there the dentist briefly looked at my mouth seeing that the tooth was quite obviously shattered and then took a quick X-ray. I was handed the slip required to have it removed from a different practice at the front desk. When the conversation seemed to have ended i asked the woman at the desk if i owed them any thing, where as she responded with "Nope you're all set." I later received a bill from them weeks later. When i reached out to the office about the bill i had received i was responded to in a much more professional and polite manner; but of which can be summarized to: "well of course you have to pay, you came to a dentist office." I am well aware that as the consumer i am expected to pay for services when offered, however as it pertains to this experience i genuinely felt misled. Though i expected to pay when i first reached out to the company; at multiple points in our dealings it was reinforced that i was "all set" even when requesting information about what the cost would be. It is absolutely possible that this was simply a miscommunication however my requesting to pay my bill on the way out the door and being told i was "All set" cemented in my mind that this company valued me as a customer and they were looking out for me when i needed it. As previously stated with this not being the case it left me feeling quite the opposite. In this case i was the customer requesting information about what this transaction would cost making it clear i did not have insurance; and my concerns were brushed aside with full understanding that i would have to pay them despite the cost and was therefor not considered when it came down to what services to offer and was not informed of what this would cost me. It left me with the impression that the practice down the street that i have been coming to since i was a child was not concerned with the position i was in; and was equality impersonal enough to not inform me of what their services would cost me, even when openly asking to pay the bill while at the front desk. The ambiguous discussion of payment left me feeling mislead with the original impression that the company valued me; where as that same ambiguity left me unwilling to return to this company with the impression that they were not even concerned enough to answer my questions about billing even when standing directly in front of them.

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    East Grove Family Dental
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    Aspen Dental - Raynham, MA

    Aspen Dental - Raynham, MA

    1.5(22 reviews)
    6.8 mi

    i'm mindblown, in the worst way. my appointment was rushed through with because it was a Friday…read more the "dentists" here told me my tooth decay is so severe they "have to remove every tooth", and i will have to pay out of pocket for dentures (i'm on Masshealth, that was a lil scammy) and for further context, i'm 22 years old, so emotionally that was rough and they just watched me cry and proceeded to roll their eyes. meanwhile; another dentist told me i'm able to get crowns. do not trust Aspen Dental, they're money hungry, unethical and probably not even certified at this point.

    Adding on to the one star reviews…read more.. I scheduled and confirmed an appointment as a NEW CUSTOMER for 11:15am, and was asked to arrive 15 minutes early at 11:00 for some NEW CUSTOMER paperwork, which I did. Upon my arrival, I was told that they "tried calling to move me up" even though this was untrue and I had spoken to someone the day prior to confirm the appointment. I then asked if they were unexpectedly busy and if the wait would be very long. The employee's response was "No, we're not really busy, but everyone takes lunch at 12 so you can't get your teeth cleaned until 12:30pm." You see, everyone in that office takes a lunch break at 12pm, so having a new customer's appointment scheduled for 11am means they have to wait 90 minutes, until after lunch, to get a teeth cleaning. No big deal, I have several hours to dedicate to a teeth cleaning... **I'm fully aware that many medical offices like this take a set lunch break, however the 1) lack of attention to detail when scheduling customers and 2) lack of remorse for wasting someone's day is appalling. I was never given an apology of any kind, and when I said I could not stay for the next several hours the response was "ok". There was no attempt by the Aspen Dental team to reschedule my appointment. *As a side note, when I indicated that I did in fact have insurance, the employee seemed a little surprised that I was using them for dental care as opposed to a real dentist. Seems like they may have done me a favor after all.

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    Aspen Dental - Raynham, MA
    Aspen Dental - Raynham, MA
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